ITS Telecom VME Elite User Manual
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ITS Telecom VME Elite User Manual

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Release 1.7
December 2008

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Summary of Contents for ITS Telecom VME Elite

  • Page 1 Release 1.7 December 2008...
  • Page 2 In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Telecom shall repair or replace the product at its discretion. Transportation will be the responsibility of the dealer/distributor.

  • Page 3: Table Of Contents

    VMS User’s Guide: PMM Utility Table of Contents Introduction ...............................2 Personal Mailbox Management (PMM) Utility Program ................3 System requirements for the PMM Utility Program ................3 Setting Up the PMM Utility Program....................3 2.2.1 Installing the PMM Software....................4 2.2.2 Starting the PMM Utility Program ..................7 Personal Mailbox Management Screen ....................8 2.3.1 Mailbox Settings .........................8...

  • Page 4: Introduction

    VMS User’s Guide: PMM Utility 1. Introduction Congratulations on purchasing your new Voice Mail System! This Voice Mail System User Guide describes the different features of your new Voice Mail System (VMS) and explains how to set up your personal VMS mailbox. You should read this manual before installation and operation to take full advantage of available options.

  • Page 5: Personal Mailbox Management (Pmm) Utility Program

    VMS User’s Guide: PMM Utility 2. Personal Mailbox Management (PMM) Utility Program The Personal Mailbox Management (PMM) is a utility program that lets you setup and maintains your personal mailbox. Via the Local Area Network (LAN) connection, each mailbox owner can easily change the main voice mail parameters, such as Password, Language and Mailbox type.

  • Page 6: Installing The Pmm Software

    VMS User’s Guide: PMM Utility 2.2.1 Installing the PMM Software a. Insert the PMM CD in the CD-ROM drive of your PC. The CD should run automatically. If the CD does not run automatically, select Start . Run and click Browse to view the contents of the CD. Open the Software directory, open the PMM Installation directory and double-click the Setup.exe file.
  • Page 7 VMS User’s Guide: PMM Utility Figure 2: PMM Installation Window: Mailbox Number d. Enter the mailbox number in the field. e. Click Next. The settings are applied and the Installation Complete screen opens (Figure 3). Click Finish. The program is installed and ready to use. Figure 3: Installation Complete Screen During your PMM installation, a new driver is added to your PC that lets the PMM software automatically convert an attached .VMF file in an E-mail to a .WAV or a graphic file when you open it.
  • Page 8 VMS User’s Guide: PMM Utility To forward an attached VMS voice message file, you must first open the attached .VMF file (it is converted to a .WAV) and then save it as the new .WAV file. You can now attach this saved .WAV to your E-mail message and forward it.

  • Page 9: Starting The Pmm Utility Program

    VMS User’s Guide: PMM Utility 2.2.2 Starting the PMM Utility Program a. To open the PMM operation screen, perform one of the following: Select Start PMM – Personal Mailbox Management PMM. Double-click the PMM shortcut on your desktop ( b. Click OK to view your mailbox settings. Enter your password (default = 1234) and click OK.

  • Page 10: Personal Mailbox Management Screen

    VMS User’s Guide: PMM Utility Personal Mailbox Management Screen The main Personal Mailbox Management screen is divided into three pages: Mailbox Settings, Mailbox Notifications, Mailbox Statistics. 2.3.1 Mailbox Settings The Mailbox Settings page provides numerous settings for your personal mailbox. Figure 4: PMM Mailbox Settings Page...
  • Page 11 VMS User’s Guide: PMM Utility The Mailbox Settings page displays the following user-defined parameters: Parameter Usage General Mailbox Number Current Mailbox number (field is read-only). Mailbox Password Access code to access the Mailbox’s features. Press the Reset button to change this password to default (1234). Mailbox Language Select the language the mailbox should use to play system instructions.
  • Page 12 VMS User’s Guide: PMM Utility Parameter Usage FAX Extension If fax data signal is detected during the Personal Greeting message, it automatically transfers the call to the specified fax extension if the Personal Fax feature is disabled. If the Personal Fax feature is enabled, this number can be used for the local fax printing during message retrieving using the telephone access to the mailbox (system administrator corresponds to activate the Personal Fax feature).

  • Page 13: Mailbox Notifications

    VMS User’s Guide: PMM Utility 2.3.2 Mailbox Notifications The Mailbox Notifications page provides several options for notifying different external numbers that a message has been left. Mailbox Notifications work on condition that the Local Notifications Type is not None and an Extension to Notify has been entered.
  • Page 14 VMS User’s Guide: PMM Utility The Mailbox Notification page displays the following user-defined parameters: Parameter Usage Cascade Notification Lists 9 external or internal phone numbers to notify that a message was received. Notifications are made in cascading order, based on the From and To hour specified.
  • Page 15 VMS User’s Guide: PMM Utility Parameter Usage Message Type Without attachment The E-mail will be sent to the target E-mail address, with information about a new recorded message, but without an attachment. With attached message The E-mail with the attached media file, containing the received message, will be sent to the target E-mail address.

  • Page 16: Mailbox Statistics

    VMS User’s Guide: PMM Utility 2.3.3 Mailbox Statistics The Mailbox Statistics page displays figures on how your mailbox is being used. Figure 6: Mailbox Statistics Page The Mailbox Statistics page displays the following usage figures: Parameter Usage Number of new messages Shows the number of the new messages that have not been heard.

  • Page 17: Communication

    VMS User’s Guide: PMM Utility Communication You can refresh your mailbox data and to send changes you make in your personal mailbox settings to the VMS. To refresh your mailbox data: a. When inside the PMM program, click Refresh. b. Click OK. To upload changes for your mailbox to the VMS: a.

  • Page 18: Mailbox Owner Operations

    VMS User’s Guide: PMM Utility 3. Mailbox Owner Operations Each mailbox owner can execute the following operations: Retrieve voice messages Retrieve fax messages Send messages Set mailbox greetings Dial the Company PBX pre-defined voice mail number and enter the personal voice mail password (‘1234’ in default) Use the outline in Figure 7 for a quick reference guide to mailbox menus, or continue to the procedures below.
  • Page 19 VMS User’s Guide: PMM Utility Figure 7: Mailbox Quick Reference Guide: User’s Main Menu...

  • Page 20: User's Main Menu

    VMS User’s Guide: PMM Utility User’s Main Menu To enter the user's main menu, use one of the following methods: Dial the direct voice mail extension and enter the mailbox menu automatically. Optionally: Enter the Automated Attendant access digits for retrieving message Press an access digit during the mailbox greeting.

  • Page 21: Retrieving Messages (1)

    VMS User’s Guide: PMM Utility 3.1.1 Retrieving Messages (1) 1 is the access code for retrieving both voice and fax messages. The system distinguishes automatically between voice and fax messages; when the mailbox contains messages of both types, it first directs the user to retrieving the voice messages and then the fax messages.

  • Page 22: Mailbox Settings (2)

    VMS User’s Guide: PMM Utility There are two options to receive a fax message into the mailbox: Do not answer a call. The system will automatically identify the fax tone (CNG tone) and direct it to the mailbox. If your mailbox is programmed accordingly, you can pick up the receiver, hear the fax tone and manually direct the message to the mailbox.
  • Page 23 VMS User’s Guide: PMM Utility Digit Usage Set the Directory Listing parameters. Change the Mailbox Access Password. Change advanced features. Set the External Notification parameters (if allowed). Return to the Main Menu.
  • Page 24 VMS User’s Guide: PMM Utility 3.1.2.1 Mailbox Settings (2) /Record Greeting (1) Choose from the following options: Digit Usage 2.1.1 Record the No Answer greeting. 2.1.2 Record the Busy greeting. 2.1.3 Record the Temporary greeting 2.1.4 Enable one of the Personal Greetings: Busy/No Answer or Temporary 2.1.9 Return to the Mailbox Settings Menu.
  • Page 25 VMS User’s Guide: PMM Utility 3.1.2.4 Mailbox Settings (2)/Change Password (4) Choose from the following options: Digit Usage 2.4.1 Play the current 4-digit password. 2.4.2 Change the current password. Dial four digits (0 to 9) for the new password. Notes: To disable the password, dial 0000. The VMS Administrator can also reset the mailbox password to the default password.
  • Page 26 VMS User’s Guide: PMM Utility Change Parameters After you dial 1 from the External Notification menu, choose from the following Change Parameters options for the external notification of a mailbox: Digit Usage Listen to Current Notification settings. Change the Task Status. (Enable = 1, Disable= 2) Change the Notification Type.

  • Page 27: Retrieving Messages Using E-Mail Client

    VMS User’s Guide: PMM Utility 3.1.3 Retrieving Messages Using E-mail Client The VMS enables retrieving voice mail and fax messages received by e-mail. PMM software provides option to save or delete attached message from the Voice Mail system via E-mail client application. If the PMM software IP connected so select required option.
  • Page 28 VMS User’s Guide: PMM Utility You can save or delete messages on the VMS system through the dialog box that opens before playback. To retrieve a fax message: a. Access your e-mail account. The fax message appears in the inbox and FAX-Voice Message appears in the subject field.

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