GE Security DisplayKEY Pocket Manual
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GE Security DisplayKEY Pocket Manual

GE Security DisplayKEY Pocket Manual

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Summary of Contents for GE Security DisplayKEY

  • Page 1 BACK DisplayKEY Pocket Guide DisplayKEY ® ENTER ENTER...
  • Page 2 Copyright Copyright © 2006, GE Security Inc. All rights reserved. This document may not be copied or otherwise reproduced, in whole or in part, except as specifically permitted under US and international copyright law, without the prior written consent from GE.
  • Page 3 The REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all cases, the sum of the RENs should not exceed five (5.0).
  • Page 4 DisplayKEY Pocket Guide 1. Possession of Key: Each Keyholder (as defined in the Rules and Agreement entered into by your Organization) is responsible regulations relating to use for the key issued to him or her. If a key is lost or requires...
  • Page 5 j. To safeguard the code for each keybox from all other individuals and entities, whether or not they are authorized users of the Service. 4. Authorization: Before a keybox is installed or used on any piece of real property, the prior written authorization to install or use a keybox must be obtained from the property owner, as well as from any tenant(s) in possession of the property, if applicable.
  • Page 6 DisplayKEY Pocket Guide...

  • Page 7: Table Of Contents

    Supra KeyBox system ......4 DisplayKEY overview......5 Navigation.
  • Page 8 DisplayKEY Pocket Guide Chapter 4. KeyBoxes....31 Accessing KeyBoxes ......32 Releasing the key container .

  • Page 9: Preface

    Preface This is the GE DisplayKEY Pocket Guide. This document includes an overview of the product and detailed instructions explaining: • how to connect your cradle and charge your DisplayKEY; • how to update your DisplayKEY; • how to access KeyBoxes; and •...

  • Page 10: Conventions Used In This Document

    DisplayKEY Pocket Guide Conventions used in this document The following conventions are used in this document: Bold Menu items and buttons. Italic Emphasis of an instruction or point; special terms. File names, path names, windows, panes, tabs, fields, variables, and other GUI elements.

  • Page 11: Chapter 1 Introduction

    Chapter 1 Introduction This chapter explains the Supra KeyBox system and provides an overview of your DisplayKEY, including navigation, interpreting the audio tones, and charging the battery. In this chapter: Supra KeyBox system ... . .4 DisplayKEY overview.

  • Page 12: Supra Keybox System

    DisplayKEY Pocket Guide Supra KeyBox system The DisplayKEY is part of the Supra KeyBox system. The components of the system are: KeyBoxes. Supra KeyBoxes hold the listing keys to your properties. To show a listing, you must access the keys inside the KeyBox placed on the listing.

  • Page 13: Displaykey Overview

    Chapter 1 Introduction DisplayKEY overview Your DisplayKEY allows you to access both the AEII KeyBox and the Supra iBox. The LCD screen on the front of the DisplayKEY displays menu options, codes, and messages. Use the numbered keypad to enter codes into the DisplayKEY.

  • Page 14: Navigation

    DisplayKEY Pocket Guide Navigation Press Enter to turn on your DisplayKEY and use the arrow buttons to scroll through the menu options listed in Table 1. Table 1. DisplayKEY menu options Menu option Action OBTAIN KEY Access a KeyBox to obtain the listing key.
  • Page 15 If you are unable to exit a menu option, press Enter and 1 at the same time to reset the DisplayKEY. Your DisplayKEY comes with a backlight that illuminates the LCD screen in dim lighting.

  • Page 16: Audio Tones

    DisplayKEY Pocket Guide Audio tones Your DisplayKEY uses several audio tones to communicate with you. 1 beep A button has been pressed on the DisplayKEY keypad 2 beeps Searching for a KeyBox 4 beeps Operation complete Series of beeps Communicating with a KeyBox 1 buzz Error.

  • Page 17: Battery

    You can check the battery status any time by selecting the BATTERY STATUS menu option. If the battery is low, the DisplayKEY alerts you by emitting two buzz tones. Place your DisplayKEY in the cradle for at least four hours to fully charge it.
  • Page 18 DisplayKEY Pocket Guide...

  • Page 19: Chapter 2 Cradle

    Chapter 2 Cradle This chapter provides instructions for setting up your DisplayKEY cradle and charging your DisplayKEY. In this chapter: Cradle setup ....12 Analog phone line connection .

  • Page 20: Cradle Setup

    DisplayKEY Pocket Guide Cradle setup The DisplayKEY cradle charges and updates your DisplayKEY. The cradle communicates with your DisplayKEY through the contacts at the top of the cradle (Figure 2). Figure 2. DisplayKEY cradle Cradle light DisplayKEY contacts...
  • Page 21 DisplayKEY and cradle are communicating. When the cradle light is red, a process called eSYNC is occurring. CAUTION: Do not remove the DisplayKEY from the cradle when the light is red. During the eSYNC process, the cradle connects to KIM to update your DisplayKEY, upload access information, and receive messages.

  • Page 22: Analog Phone Line Connection

    DisplayKEY Pocket Guide Analog phone line connection The DisplayKEY can connect to KIM using an analog phone line. CAUTION: Do not connect the cradle to a digital phone line. This could result in damage to both your cradle and your telephone line.
  • Page 23 Chapter 2 Cradle Figure 3. DisplayKEY cradle phone ports Phone ports AC connector If you do not have an open phone line, follow these steps to share the line with your telephone: 1. Unplug your existing phone cord from the wall jack and plug it into either of the...
  • Page 24 DisplayKEY Pocket Guide 2. Plug the phone cord provided with your DisplayKEY into the remaining open port on the cradle and connect the other end to the phone jack in the wall (Figure 4). Figure 4. Shared connection with telephone...

  • Page 25: Open Internet Connection

    Chapter 2 Cradle Open Internet connection If you have a DisplayKEY USB cradle that uses an Internet connection on your computer to connect to KIM, do the following: 1. Insert the installation CD into the CD-ROM drive on your computer. The DisplayKEY USB Cradle Setup Wizard opens automatically.
  • Page 26 DisplayKEY Pocket Guide Figure 5. DisplayKEY USB cradle setup 3. Windows recognizes the new USB device. Follow the instructions for your operating system to install the driver for the cradle. Windows 2000. Windows automatically installs the driver. Windows XP. The Found New Hardware Wizard opens.
  • Page 27 CP210x USB to UART bridge controller. Go through the wizard, selecting the same options as the first. 4. Click OK in the DisplayKEY USB Cradle Finder window to complete the cradle installation. 5. Perform a manual eSYNC to verify that the installation was successful.

  • Page 28: Charging Your Displaykey

    DisplayKEY in the cradle, matching the contacts on the top of the key with the contacts on the cradle. Make sure it is seated properly and that the cradle light is green. Figure 6. Placing the DisplayKEY in the cradle...
  • Page 29 Chapter 2 Cradle Charge your DisplayKEY for at least four hours before using it. After the initial charge, it only takes a few minutes a day to recharge your DisplayKEY during regular use. We recommend placing your DisplayKEY in the cradle each night to ensure that it is updated and charged each day.
  • Page 30 DisplayKEY Pocket Guide...

  • Page 31: Chapter 3 Updating

    Chapter 3 Updating This chapter explains how to update your DisplayKEY, including how to perform an automatic or manual eSYNC, change the eSYNC phone number, and update your key manually. In this chapter: eSYNC ..... . .24 Automatic eSYNC .

  • Page 32: Esync

    DisplayKEY Pocket Guide eSYNC Your DisplayKEY expires on a daily basis and is designed to automatically update during the night so it’s ready to access KeyBoxes the next morning. In a process called eSYNC, your DisplayKEY connects to the Supra network, exchanges information, and updates itself.

  • Page 33: Manual Esync

    Chapter 3 Updating We recommend that you place your DisplayKEY in the cradle each night to ensure that your key is updated and fully charged the next morning. Manual eSYNC You can perform a manual eSYNC at any time to update your DisplayKEY and upload your showing activity into the KIM network.

  • Page 34: Esync Phone Number

    If your DisplayKEY cradle connects to KIM through an analog phone line, the phone number your DisplayKEY dials to perform an eSYNC is stored in the Key. Up to two phone numbers can be stored in the DisplayKEY. Your DisplayKEY uses the most recently entered number to dial KIM.
  • Page 35 2 to select the second. 4. The phone number is displayed. Press Enter to accept the existing phone number, or use the DisplayKEY keypad to enter a new phone number. Press Enter to accept the new phone number. If your area uses 10-digit-dialing, include the area code when entering the phone number.

  • Page 36: Manual Update

    DisplayKEY Pocket Guide Manual update If you do not have access to your DisplayKEY cradle to perform an eSYNC, you can manually update your key by obtaining an update code from the KIM website or voice access system. Note: If you manually update your DisplayKEY, showing activity remains in your key until the next time you perform an eSYNC.
  • Page 37 # sign. 4. KIM reads a list of options. Press 1 on the phone for an update code. To enter the update code into your DisplayKEY, do the following: 1. Press Enter to turn on your DisplayKEY.
  • Page 38 Pocket Guide If you cooperate with another area, you may obtain an update code for the cooperating association or MLS after you have updated your DisplayKEY for your primary association or MLS. Note: The number of updates codes you can obtain from KIM before performing an eSYNC may be limited.

  • Page 39: Chapter 4 Keyboxes

    Chapter 4 KeyBoxes This chapter explains how to access KeyBoxes, including how to release the key container and the shackle, how to activate timed access, how to use the Call Before Showing feature, and how to access KeyBoxes in cooperating systems. In this chapter: Accessing KeyBoxes .

  • Page 40: Accessing Keyboxes

    DisplayKEY Pocket Guide Accessing KeyBoxes Your DisplayKEY accesses both the AEII KeyBox and the iBox (Figure 7). Figure 7. Supra KeyBoxes shackle infrared contacts lens AEII KeyBox iBox AEII KeyBox. The DisplayKEY communicates with the AEII KeyBox through the contacts on the front of the KeyBox.

  • Page 41: Releasing The Key Container

    Direct sunlight can interfere with infrared communication, so you may need to shade the area between the DisplayKEY and the iBox when you are accessing the key container. Releasing the key container Follow these steps to access the listing keys inside a KeyBox.
  • Page 42 Point the top of your DisplayKEY at the iBox. After a few seconds, the key container unlocks. Press up on the bottom of the key container within 30 seconds to remove it from the iBox.
  • Page 43 Chapter 4 KeyBoxes A buzz tone sounds if the operation is unsuccessful, and the DisplayKEY displays a message alerting you to the error. See Error codes on page 65 in Chapter 6 for help troubleshooting the error. Use the chain inside the key container to attach the listing keys.

  • Page 44: Releasing The Shackle

    Enter. 3. Enter the four-digit shackle code for the KeyBox and press Enter. 4. Insert your DisplayKEY into an AEII KeyBox or point it at an iBox. After a few seconds, the shackle releases. 5. Repeat steps 1 through 4 to completely...

  • Page 45: Timed Access

    To activate or deactivate timed access, do the following: 1. Press Enter to turn on your DisplayKEY. 2. Scroll to the PROGRAMMING option and press Enter. 3. Select 1 to activate timed access hours, or select 2 to activate 24-hour access.
  • Page 46 4. Enter the KeyBox shackle code and press Enter. You have five minutes to program the KeyBox before your DisplayKEY powers down. 5. Insert your DisplayKEY into an AEII KeyBox or point it at an iBox. Four quick beeps indicate that the operation was successful.

  • Page 47: Cbs Codes

    3. Press 2 to select INPUT CBS. 4. Enter the CBS code and press Enter. Once you’ve entered the CBS code for a particular KeyBox into your DisplayKEY, follow the standard procedure for releasing the key container. You can access the KeyBox until the listing agent changes the KeyBox or until you enter a CBS code for a different KeyBox.

  • Page 48: Cooperating Systems

    DisplayKEY for that area. Your DisplayKEY may have been manufactured with cooperating areas already programmed into it. If not, you can take your DisplayKEY to your primary association/MLS to have the cooperating areas programmed into it. Once your key is programmed, contact the cooperating association/MLS to receive permission to update your DisplayKEY in their system.
  • Page 49 If the cooperating system is not networked, call the system’s KIM voice access once a month to receive an update code for your DisplayKEY. The date your DisplayKEY expires for the cooperating system is printed on the back of your key.
  • Page 50 DisplayKEY Pocket Guide...

  • Page 51: Chapter 5. Showing Activity

    Chapter 5 Showing activity This chapter explains how to view your DisplayKEY’s showing activity, including how to use the ShowingValue feature on the KIM website, and how to read a KeyBox. In this chapter: Viewing showing activity ..44 ShowingValue.

  • Page 52: Viewing Showing Activity

    DisplayKEY Pocket Guide Viewing showing activity Each time your DisplayKEY releases the key container in a KeyBox, the access is recorded in both your key and the KeyBox. There are three ways to view this showing activity information: • use the ShowingValue feature on the KIM website, •...
  • Page 53 KIM in order for showing activity to appear in ShowingValue. Once you’ve added your KeyBoxes, you will receive a message on your DisplayKEY after you eSYNC that indicates how many times your listings have been shown since your last eSYNC. You can then go to the KIM website and view your showing activity in ShowingValue.
  • Page 54 DisplayKEY Pocket Guide 5. Click Login. 6. Click Add New KeyBox in the left-hand column under KeyBox Inventory. 7. Enter the KeyBox serial number, shackle code, and the listing ID where the KeyBox is assigned, then click Add. Once the KeyBox is added, KIM asks if you’d like to view the KeyBox settings.
  • Page 55 Chapter 5 Showing activity Dashboard, click Change Dashboard Date- Range. Use the Dashboard Date Range dropdown menu to select the new date range, then click Save Now to activate the setting. From your Dashboard (Figure 8), click the View button for a detailed Showing Activity report that includes the date/time of the showing, showing agent, KeyBox serial number, listing number, and listing address.
  • Page 56 DisplayKEY Pocket Guide Click Create New Report to generate a new Showing Activity report for a specific KeyBox, listing number, or date range. In the Configure Report screen, select the report criteria then click Continue. E-mail notifications ShowingValue lets you receive e-mail notifications for the following: •...
  • Page 57 Chapter 5 Showing activity 2. Check the I want to receive an email... box for each category that you want e-mail notifications for (Figure 9). 3. For Showing and eFeedback notifications, use the checkboxes and dropdown lists to specify the e-mail frequency.
  • Page 58 DisplayKEY Pocket Guide 4. In the Also send a copy to: (CC) box, enter any additional e-mail addresses you want to include in the notifications. If you are entering more than one e-mail address, use a comma or semicolon to separate the addresses.
  • Page 59 Chapter 5 Showing activity e-mails in the ShowingValue Settings screen will receive your e-mail. To send an e-mail to showing agents, do the following: 1. Click the Actions link in the left-hand column of your screen under ShowingValue. 2. Under Actions, click Send an Email to Showing Agents.
  • Page 60 DisplayKEY Pocket Guide links at the top of the column to select/ deselect all agents at once. Click Continue. 6. In the Compose Email screen, type your e-mail in the Comments field. If you do not have a saved e-mail signature, enter the information in the Personal Email Signature field.
  • Page 61 Chapter 5 Showing activity Create New Report to generate a new eFeedback report for a specific KeyBox, listing number, or date range. If a showing agent is unable to send you eFeedback for one of your listings but provides feedback verbally, you can add the feedback to the listing in ShowingValue.
  • Page 62 DisplayKEY Pocket Guide eFeedback reminders Feedback reminders for the properties you’ve shown are displayed in the third row of your Dashboard. Click the View button to see detailed showing information for each reminder, including the date/time, listing number, KeyBox serial number, and listing address.

  • Page 63: Kim Voice Access

    1. Call KIM at 888-968-4032. 2. Enter your three-digit area code. 3. On your phone keypad, enter your DisplayKEY serial number and PIN code, then press #. 4. Select option number 5 from the voice menu. 5. Press 1 for a voice report or 2 for a faxed report.

  • Page 64: Reading A Keybox

    3. Press 2 to select NEW READ. 4. Enter the KeyBox shackle code and press Enter. 5. Insert your DisplayKEY into an AEII KeyBox or point it at an iBox. Four beeps indicate that the read was successful. The DisplayKEY screen displays the key serial numbers of showing agents who’ve accessed the...
  • Page 65 Chapter 5 Showing activity The DisplayKEY displays up to 100 of the last iBox showings and up to 43 of the last AEII KeyBox showings, beginning with the most recent access. Use the arrow buttons on your DisplayKEY’s keypad to scroll through the showing records.
  • Page 66 1. Go to www.supraekey.com. 2. Select Log on to KIM. 3. Select your association or MLS from the dropdown list. 4. Enter your DisplayKEY serial number and four-digit PIN code. 5. Click Login. 6. Select Identify Keyholder in the left-hand column of your screen.

  • Page 67: Chapter 6 Support

    Support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assis- tance with your DisplayKEY. In this chapter: Before calling support ...60 Troubleshooting tips.

  • Page 68: Before Calling Support

    • Make sure the connections are secure between the cradle, phone line, and power cord. Make sure the DisplayKEY is seated firmly in the cradle. • Reset the cradle by disconnecting the power cord for ten seconds.

  • Page 69: Troubleshooting Tips

    Troubleshooting tips The following tips can help you troubleshoot common DisplayKEY issues. DisplayKEY is expired If your DisplayKEY is expired, you need to update it. There are three ways to update your DisplayKEY: • Place your DisplayKEY in the cradle each night to perform an automatic eSYNC.
  • Page 70 Cradle is not responding below for instructions). Cradle is not responding If you place your DisplayKEY in the cradle and no lights illuminate on the cradle, you need to reset the cradle. Use one of the following methods to reset your cradle: •...
  • Page 71 The reset opening is very small and is located next to the telephone ports. Cannot exit menu option If your DisplayKEY won’t let you exit an menu option by pressing the up arrow button, press Enter and 1 at the same time to reset your key.
  • Page 72 DisplayKEY Pocket Guide and is ready for use. To avoid a bad code timeout, verify that you have entered the correct PIN or shackle code before repeating the procedure.

  • Page 73: Error Codes

    Chapter 6 Support Error codes Error codes help you identify DisplayKEY or KeyBox problems. Your DisplayKEY stores the five most recent errors that have occurred. To view error codes: 1. Press Enter to turn on your DisplayKEY. 2. Scroll to the ERROR CODES menu option and press Enter.
  • Page 74 DisplayKEY Pocket Guide Table 2. DisplayKEY error codes Code Description Solution Login error Perform eSYNC again Key inactive in KIM Call association/MLS database No carrier Perform eSYNC again Modem error Reset cradle Phone number Check eSYNC phone error number No dial tone...
  • Page 75 Chapter 6 Support Table 2. DisplayKEY error codes (continued) Code Description Solution Too much phone Verify cradle is line current connected to analog phone line Unable to verify Perform eSYNC firmware Wrong device Verify you are not accessing an AEII...
  • Page 76 DisplayKEY Pocket Guide Table 2. DisplayKEY error codes (continued) Code Description Solution Too many errors Call technical support Premature line Perform eSYNC again break CBS mismatch Verify CBS code Incorrect update Verify and reenter code update code Memory full for...
  • Page 77 Chapter 6 Support Table 2. DisplayKEY error codes (continued) Code Description Solution Copy protection Call technical support violation Clock not adjusted Call technical support Key locked out Wait ten minutes 5A, 5B, Contacts not Call technical support making connection IR communication...
  • Page 78 DisplayKEY Pocket Guide Table 2. DisplayKEY error codes (continued) Code Description Solution Incorrect shackle Verify shackle code and code try again Incorrect Call technical support programming code Bad code lockout Wait ten minutes Obtain key lockout Wait ten minutes Key not updated...
  • Page 79 Chapter 6 Support Table 2. DisplayKEY error codes (continued) Code Description Solution Invalid time Perform eSYNC Low battery on Charge DisplayKEY charge pump Failed to find KPDA Perform eSYNC Failed to find valid Perform eSYNC auth cookie 92, 93, Too many digits...
  • Page 80 DisplayKEY Pocket Guide Table 2. DisplayKEY error codes (continued) Code Description Solution D1, D2, KeyBox shackle Verify and reenter the operation shackle code restriction Owner only Call technical support violation Time access Verify timed access violation hours On lockout list...

  • Page 81: Technical Support

    Note: Please have your DisplayKEY ready before calling for technical support. Another great resource for assistance with your DisplayKEY is our training library, available to all agents. To access the library, go to our website at the following location: http://www.supraekey.com In the left-hand column of your screen, click the Training link under the Related Services section.
  • Page 82 DisplayKEY Pocket Guide...
  • Page 83 ......24 manual ......25 automatic eSYNC....24 phone number ....26 CBS codes ......39 iBox........33 charging DisplayKEY ..20 conventions......2 cooperating systems ....40 cradle setup......12 KeyBox ....... 32 analog phone....14 AEII ........ 32 Internet......17 CBS codes....... 39 iBox.........
  • Page 84 Internet connection ..17 showing activity ....44 ShowingValue..... 44 activity reports....46 adding KeyBoxes .... 45 eFeedback....... 52 preface ........1 e-mail notifications..48 reading a KeyBox....56 technical support ....73 release timed KeyBox access..37 key container....33 shackle ......36 updating DisplayKEY..24...

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