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Amtel Direct-Line DL701 User Manual

Direct-line 700 series
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User Manual
2.1
Direct-Line 700 Series

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Summary of Contents for Amtel Direct-Line DL701

  • Page 1 Keyboard User Manual Direct-Line 700 Series...
  • Page 2 Amtel Direct-Line™ system as your means of intra-office com- munication and message delivery. Over the years, Amtel products have proven to be an in- valuable and integral part in the overall efficiency of a business. Using our state-of-the-art Amtel Direct-Line system ensures that communications are handled easily and efficiently.

  • Page 3: Using This Manual

    Using This Manual The subject of this guide is communication — easy, quick, clear communication. This manual provides step by step procedures to use your Amtel Keyboard unit. It is divided into sections; each section describes using functions at individual units.
  • Page 4 You may use reminders for meetings, scheduled routine maintenance, appointments, etc. Your Amtel provides you with audible signals to gain your attention when the forego- ing appear. You can control the intensity and frequency of the sounds to meet your re- quirements.
  • Page 5 KEYBOARD USER MANUAL This Powerful Amtel Communication System The Amtel Direct-Line system is a powerful tool for controlling and routing incoming calls, handling visitors, and keeping everyone in your office fully informed on a need-to-know basis. In order to accomplish essential tasks, interruptions must be kept to a minimum. It is important to have the ability to screen calls and move messages around the office without interrupting or distracting others.
  • Page 6 KEYBOARD USER MANUAL 700 Series — New Features The 700 series offers many improvements over the earlier series of the Amtel Direct-Line systems. These improvements include: Store 50 alerts instead of 6. ALERT STORAGE allows multiple alerts to be displayed in a...
  • Page 7 KEYBOARD USER MANUAL Unit Overview The Amtel Direct-Line system configuration may be designed using a combination of our four models: keyboard, panel, wallmount, and printer. Each unit is a powerful tool for controlling incoming calls, handling visitors and keeping everyone informed.
  • Page 8 KEYBOARD USER MANUAL Keyboard Model 701 Keyboard wed jan 1, 2ØØ3 -ØØ aM D I R E C T - L I N E ß TAKE I’LL CALL COME HOLD ASK FOR REF TO BE RIGHT CUSTOMER YES/OK MESSAGE BACK WAIT CALL BACK HANDLE...
  • Page 9 KEYBOARD USER MANUAL Panel & Wallmount Model 702 Panel wed jan 1, 2ØØ3 9-ØØ aM D I R E C T - L I N E HAVE THEM I'LL GET GIVE I NEED BE RIGHT COME OUT OF CALL CALL BACK BACK CALL TO TO TALK...
  • Page 10 KEYBOARD USER MANUAL Wiring Connections to Units Model 701 Keyboard & Model 702 Panel Rear View PRINT Model 706 Wallmount Unit Bottom View Speaker Jack — attach point for auxiliary speaker I/O Port — input/output port Printer Port — attach point for optional printer or CDD Power Inlet 1 –...
  • Page 11 KEYBOARD USER MANUAL Templates Keyboard Phrase Key Template A phrase key template is located above the keys on a keyboard unit, showing the pro- grammed phrase and corresponding key. ß TAKE CUSTOMER I’LL CALL COME HOLD ASK FOR REF TO BE RIGHT YES/OK MESSAGE...
  • Page 12 KEYBOARD USER MANUAL Terms and Definitions The address identifies an Amtel unit. Each Amtel unit must be assigned a unique 2 character, alphanumeric address to ADDRESS communicate with other units. Addresses are normally assigned and maintained by the System Administrator.
  • Page 13 REMINDER ENTER The port used to connect a data cord to the unit. I/O PORT An Amtel unit with a keyboard. This unit can remotely program KEYBOARD UNIT other units. Last In First Out. A message recall option that defines the order in which stored messages are retrieved.
  • Page 14 KEYBOARD USER MANUAL A programmable security function for an Amtel consisting of 4 alphanumeric characters. Setup Password – Protects addresses and some setup programming functions from being changed by unauthorized PASSWORD users. Used by the System Administrator. Individual Password – Protects messages at an individual unit from being accessed either locally or remotely.
  • Page 15 Amtel units within a building or network to be separated from ZONE other Amtel units. All Amtel units in a network that need to communicate must be on the same zone. Ter m s a n d Def in i ti o n s 1 –...
  • Page 16 KEYBOARD USER MANUAL This page intentionally left blank. 1 – 1 4 Te r ms a n d Def i n i t io n s Ve r s i o n 2 . 1...
  • Page 17 KEYBOARD USER MANUAL Alerts Alerts Defined An alert is a short bit of information that is sent when you want an immediate re- sponse. An alert is limited to one screen (29 characters) of text. Alerts are used to: • announce a phone call, MR. SMITH ON LINE 1. •...
  • Page 18 KEYBOARD USER MANUAL Phrase keys: • are the top two rows of keys on the keyboard (1 through Ø and Q through P). • can be edited after a phrase key is pressed. (Refer to Editing section.) • are able to be customized with frequently used text. (See System Administrator’s Manual for programming.) •...
  • Page 19 KEYBOARD USER MANUAL 1. Press the key. The screen displays: ALERT ENTER ALERT TO AA 2. If necessary, enter the new address(es) of the unit(s). (Refer to Sending an Alert to Multiple Addresses on following page.) 3. Press . The screen displays the receiving unit’s address followed by a SEND flashing cursor.
  • Page 20 KEYBOARD USER MANUAL 2. Press the key. The screen displays: ALERT ENTER ALERT TO AA 3. a. To modify the address: enter the new address(es) of the unit(s). (Refer to Sending an Alert to Multiple Addresses below.) Press . The screen SEND displays the receiving unit’s address and the text of the alert with a flashing cursor.
  • Page 21 KEYBOARD USER MANUAL Group Address A group address is used to identify a distribution list. Using a group address will send an alert to all units contained in the distribution list which is identified with that group address. A distribution list contains two to twenty addresses of groups of other units on the same network.
  • Page 22 KEYBOARD USER MANUAL 3. Press The screen displays the address + + and a flashing cursor. SEND. + + __ 4. Enter the alert text (maximum 1 screen). 5. Press The screen returns to idle mode. SEND. Receiving Multiple Alerts When your unit receives an alert, it will emit a single beep and display the alert text followed by the address of the sending unit.
  • Page 23 KEYBOARD USER MANUAL Custom Response Respond to an alert just received by typing all the text of your response. EXAMPLE: You receive the alert: AMY HAS ARRIVED. You prefer to type a custom response. The response we use for this example: PLEASE BRING HER FILES IN.
  • Page 24 Recalling a Stored Alert Amtel units store a combination of the most recent 50 alerts sent or received. As the and additional alerts are sent or received, the oldest alert is automatically deleted. There are two types of alerts stored in the electronic storage bin: •...
  • Page 25 KEYBOARD USER MANUAL a. Press twice. If additional alerts are stored, the next alert will be DELETE displayed. Note: Pressing at any point during recall returns the unit to idle mode. CLEAR Responding to a Stored Alert You have received an alert at your unit. You have sent an answer to this alert or you wish to respond for the first time.
  • Page 26 KEYBOARD USER MANUAL Responding with a Phrase Key EXAMPLE: You received an alert and would like to answer it using a phrase key. 1. Press the key. The screen displays the last alert stored in your ALERT RECALL unit. (The alert toggles with the original alert response — if there was no response, ?? will appear on the response screen.) Repeatedly press ALERT until the desired alert text is displayed:...
  • Page 27 KEYBOARD USER MANUAL Note: A long phrase can leave little room for additional language. (Refer to Editing section.) The screen will display the response chosen: TAKE A MESSAGE PLEASE __ 3. Press . The screen returns to idle mode, indicating the response was SEND received.
  • Page 28 KEYBOARD USER MANUAL Resending a Stored Alert as a Message There may be times when you need to recall an alert initiated at your unit and use it as the beginning of a message. Or, if you send someone an alert and you don’t receive a timely answer, you may want to resend the same information as a message.
  • Page 29 • Messages can be redirected to other units. Message Storage Amtel units have the capacity to store up to 200 messages and undelivered reminders. The amount able to be stored depends on the number and length of already stored messages and undelivered reminders.
  • Page 30 KEYBOARD USER MANUAL Messages can only be deleted one at a time, to prevent the wrong message from being deleted. Pressing , at any point while viewing or recalling a message, will send it to the CLEAR unit’s electronic storage bin and save the message for later review or action. The keyboard unit is very versatile in its ability to send, receive, edit and redirect a message.
  • Page 31 KEYBOARD USER MANUAL Sending Messages This section will describe how to send a message: • typing a custom message. • using a phrase key. • using a phrase key and modifying the phrase. Custom Message Use a custom message to type the text of the message instead of using a programmed phrase key.
  • Page 32 KEYBOARD USER MANUAL Address and/or Phrase Modification There may be times when you want to initiate a message using a programmed phrase as we did above, but a little differently: • and send it to an address other than the customized initial address. •...
  • Page 33 KEYBOARD USER MANUAL 1. Press the key. The screen displays the initial address: MESSAGE ENTER MESSAGE TO AA 2. Enter the first address BB and press the key. Continue typing NEXT PERSON the addresses of additional units, separating each by pressing the NEXT key.
  • Page 34 KEYBOARD USER MANUAL Global Address ++ A global message is sent to all units on the network simultaneously. Upon receipt of the message all units on the network beep three times, display the message briefly and store the message. For this example, the initial address is AA. 1.
  • Page 35 KEYBOARD USER MANUAL View or Delete • To view – After recalling and viewing a message it can be stored at any point by pressing CLEAR • To delete – After recalling a message it can be deleted by pressing DELETE twice.
  • Page 36 KEYBOARD USER MANUAL When responding to a message, the receiving unit will store the response as a mes- sage. Since the receiving unit will view this response as a regular message, the origi- nal sender can, in turn, respond to your answer. Note: The message must be displayed in order to respond to it.
  • Page 37 KEYBOARD USER MANUAL 1. Press until the desired message text is displayed. The MESSAGE RECALL screen displays: MESSAGE 1 FROM AA 2. a. To resend: press . The screen displays: MESSAGE TO ? ?. MESSAGE ENTER Enter the new address(es). 3.
  • Page 38 KEYBOARD USER MANUAL This page intentionally left blank. 3 – 1 0 Re c al l i n g a S t o r ed M es s a g e Ve r s i o n 2 . 1...
  • Page 39 KEYBOARD USER MANUAL Reminders Reminders Defined A reminder is a message programmed to be sent at a later time and/or date. A reminder can be sent to yourself, a single unit (including the sending unit), a group or globally. Only the keyboard unit has the ability to set reminders for itself or for other units. All units receive reminders, but only the keyboard has the ability to send reminders.
  • Page 40 KEYBOARD USER MANUAL 4. Type over the time and date (indicate AM or PM) when the reminder is to be sent. Use the to advance the flashing cursor. SPACEBAR 5. Press . The screen displays a flashing cursor. SEND 6. Enter the text of the reminder. 7.
  • Page 41 KEYBOARD USER MANUAL Group Address A group address is used to identify a distribution list. Using a group address will set the reminder for all units contained in that distribution list which is identified with that group address. A distribution list contains two to twenty addresses of other units on the same net- work.
  • Page 42 KEYBOARD USER MANUAL 3. Press . The screen displays: SEND TO BE SENT AT Ø4-16 PM Ø5/12/98 4. Type over the time followed by the date you want the reminder to be sent (indicate AM or PM). Use the to advance the flashing cursor. SPACEBAR 5.
  • Page 43 KEYBOARD USER MANUAL View or Delete You may want to view a set reminder to check the information or delete the reminder totally. • To view – After recalling and viewing a reminder, it can be stored at any point by pressing CLEAR •...
  • Page 44 KEYBOARD USER MANUAL This page intentionally left blank. 4 – 6 Re cal l i n g a S t o r ed Re m in d e r Ve r s i o n 2 . 1...
  • Page 45 There may be events or procedures that occur in your office that need to be timed. The timer default set at Amtel for your unit is ØØ-3Ø (ØØ minutes and 3Ø seconds). Per- haps your System Administrator will choose to change this default time. The maxi- mum capacity of this timer is 99 minutes and 59 seconds (99-59).
  • Page 46 The screen returns to idle mode. Time Keeping All Amtel units, while in the idle mode, will display the date as month, day, and year. Time is displayed in hours and minutes. This display, common to all units on the network, is generated by our software in one of three different ways: Central –...

  • Page 47: Setting The Time And Date

    KEYBOARD USER MANUAL Setting the Time and Date The time can only be set on keyboard units that have the time keeping mode set to cen- tral or local. You are unable to set the time for a unit set to auto. If you attempt to do so, the screen displays: AUTO TIME KEEPING MODE and you are unable to enter any information.
  • Page 48 KEYBOARD USER MANUAL This page intentionally left blank. 5 – 4 Se t ti n g th e Ti m e a n d Da t e Ve r s i o n 2 . 1...
  • Page 49 KEYBOARD USER MANUAL Personal Preferences Your unit has been programmed at the factory with default settings. You may want to adjust these settings to meet individual preferences. Individual Password To protect the confidentiality of the messages being stored in your unit and prevent them from being reviewed or recalled by others, you may want to set your individual password.
  • Page 50 • None – Secures a unit from remote access. This restricts any other unit from recalling messages or remotely programming a unit. • Program – Allows an Amtel to be programmed from a remote keyboard unit. • Recall – Allows your messages to be recalled from a remote keyboard unit.
  • Page 51 KEYBOARD USER MANUAL Note: Once a message is deleted, it cannot be recalled. Error messages that may be displayed while using remote recall: • Remote Recall Disabled – the unit’s recall function is not set to recall. • Invalid Password – the wrong password was entered. •...
  • Page 52 CLEAR Redirecting/Editing Remotely Recalled Messages There may be times when a message sent to another Amtel user needs to be changed or redirected to another user. Instead of deleting the message and entering a new one, you can remotely recall the message, edit, and send it back to the original recipient or to another Amtel user.
  • Page 53 The screen returns to idle mode. SEND Display Brightness OPTIONS: Levels 1 through 4. Factory default is level 3. You may want to adjust the display brightness depending on the location of the Amtel unit. 1. Press . The screen displays SELECT SET UP ?.
  • Page 54 KEYBOARD USER MANUAL This page intentionally left blank. 6 – 6 Di s p l a y B r i g h t n es s Ve r s i o n 2 . 1...
  • Page 55 KEYBOARD USER MANUAL Optional Features There are four optional functions available for the Amtel user. Your unit may be pro- grammed to accommodate: • Emergency Alerts • a Status • a Printer • a CDD Emergency Alerts An emergency alert is a communication sent system wide to all units in the network (in the same zone), alerting all units of an emergency.
  • Page 56 KEYBOARD USER MANUAL Initiating an Emergency Alert 1. Press the key designated as the emergency alert. Immediately displayed flashing on the sending unit’s screen is a programmed phrase showing the emergency alert is being sent. All receiving units are turned up to maximum brightness and volume and display the emergency alert phrase (which may be different than on the sending unit).
  • Page 57 KEYBOARD USER MANUAL Status Activating the status is a way of giving other Amtel users information when you are away from your desk, if you are in a meeting, or it can also act as an electronic DO NOT DISTURB sign. When activated, your status will flash on your unit’s display. When an alert is received, your unit will automatically respond with the status phrase.
  • Page 58 KEYBOARD USER MANUAL Option Printer It may be useful at times to have a hard copy of the messages from your Amtel unit. You can take these messages with you when you leave the office to return calls from another location, or you may want a hard copy of verification of messages sent to keep a phone log of your calls.
  • Page 59 KEYBOARD USER MANUAL Editing Text Editing The Amtel Direct-Line 700 series provides full editing capabilities for messages, alerts, and reminders. These text editing features are operated as follows. • Home Position – Press and hold and press H to move to beginning of SHIFT text.
  • Page 60 KEYBOARD USER MANUAL This page intentionally left blank. 8 – 2 Text Ed it i n g Ve r s i o n 2 . 1...
  • Page 61 Problem Solving and Error Messages If an Amtel unit stops communicating with other units, there are some basic prob- lem-solving steps you can do with your System Administrator to correct the problem, or help determine if the unit needs to be sent to the manufacturer for repairs.
  • Page 62 Check the power cord. (Caution: unplugging may cause loss of memory if the battery is dead or not functioning.) 8. If something is plugged into an Amtel jack that is not an Amtel, one or all units may not communicate.

  • Page 63: Error Messages

    KEYBOARD USER MANUAL Error Messages The Amtel unit is capable of distinguishing between several types of errors. The unit will try to perform the function requested; however, if the function requested is not valid, a flashing error message will be displayed. The following is a list of error mes- sages, the types of situations that invoke them, and suggestions to correct them.
  • Page 64 KEYBOARD USER MANUAL Error Message Displayed Flashing Cause Remedy • • Data entered Re-enter data. incorrectly, or • Refer to Programming section in the invalid/improper data System Administrator’s Manual. INPUT FORMAT has been entered while ERROR programming in the “Special Function” mode.
  • Page 65 GUIDE) Note: For further assistance or to arrange for the unit to be returned for repairs, please contact your local authorized Amtel dealer or Amtel Systems Corporation. Er r o r M es s a g es 9 – 5...
  • Page 66 KEYBOARD USER MANUAL This page intentionally left blank. 9 – 6 Er r o r M e s s a g es Ve r s i o n 2 . 1...
  • Page 67 KEYBOARD USER MANUAL Index address fastwire definition......1 - 10 definition......1 - 10 address - group address/distribution list definition .
  • Page 68 KEYBOARD USER MANUAL next person unit overview ..... . . 1 - 5 definition......1 - 11 keyboard.
  • Page 69 Your original purchase invoice, showing the date of purchase of the Amtel product, is the proof of the date of purchase. The warranty extends only to you, the original purchaser. It is not transferable to anyone who may subsequently purchase, lease or otherwise obtain the product from you.

This manual is also suitable for:

Direct-line dl706Direct-line dl702

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