Troubleshooting; Warranty - Hohm HEC011 User Manual

Troubleshooting

No. Problem
1 Difficulty
Closing Lid
2 Difficulty
Opening Lid
3 Steam Leaking
from Lid
4 Steam Leaking
from Float
Valve
5 Float Refusing
Up
Warranty Information
Hohmproof LLC ("hohm") warrants this appliance to be free from defects
in workmanship and material, under normal residential use, for a period of
one ( 1) year from the date of purchase. This warranty extends only to the
original purchaser and use in USA and Canada. A purchase receipt,
purchase order number or other proof of date of original purchase is
required before warranty accepted. hohm's obligation under this warranty
is limited to replacing or repairing, or assisting in the repair at hohm's
option. All repairs for which warranty claims are made must be pre-
authorized by hohm.
This appliance comes equipped with many safety features. Any attempt
to interfere with their operation may result in serious injury/damages and
void this warranty. No warranty service will be provided to any appliance
that has been tampered with, unless directed by a hohm representative.
This warranty does not cover normal wear of parts or damage
resulting from negligent use or misuse of the appliance, use contrary
to the operating instructions, failure to provide reasonable and
necessary maintenance, or disassembly, repair or alteration by
anyone unless directed by a hohm representative. This warranty does
not cover units that are used outside of US and Canada. Further, the
warranty does not cover damage resulting from Acts of God, such as
fire, flood, hurricanes and tornadoes. hohm is not responsible for
shipping cost for warranty related returns.
Possible Cause
Seal ring is improperly
installed
Float sticks to the pusher bar
Float is still p after releasing
steam
Seal ring is out of place
Seal ring has food residue
Lid is unlocked
Float valve seal ring has food
residue
Damaged float valve seal ring
Float is blocking the plastic
handle
Lid or pressure valve is
leaking steam
9
Solution
Re-install seal ring
Gently nudge the pusher
bar
Gently Press the float
with a wooden utensil
Re-install seal ring
Clean the seal ring
Lock the lid tightly
Clean the seal ring of the
float valve
Replace the seal of the
valve
Contact warranty
department
Contact warranty
department