Snap-On APOLLO D8 User Manual
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Snap-On APOLLO D8 User Manual

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ZEESC333A Rev. A
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Summary of Contents for Snap-On APOLLO D8

  • Page 1 User Manual Scanner Scanner OBD-II/EOBD OBD-II/EOBD Quick Lookups Quick Lookups Previous Vehicle Previous Vehicle Tools Tools and Data and Data ZEESC333A Rev. A Start...
  • Page 2 Contents Quick Links Scanner Using Page Controls Table of Contents (TOC) Intelligent Diagnostics General Information Scanner Demonstration OBD-II/EOBD Basic Operation & Navigation Quick Lookups Quick Reference Information Previous Vehicles & Data Maintenance Tools ShopStream Connect™ ® SureTrack (On PC)

  • Page 3: Table Of Contents

    Common Toolbar Control Icons .............. 9 Functional Tests ..................45 Scroll Bar....................9 Troubleshooter (Fast-Track®) ..............47 Screen Messages ..................10 Snap-on Messages ................10 Section 7: Intelligent Diagnostics ............48 General System Messages ..............10 Main Topic Links..................48 Vehicle Communication Messages ............10 Accessing Intelligent Diagnostics ..............
  • Page 4 Table of Contents About Smart Data PIDs ................. 54 Ordering a New Battery Pack..............95 Functional Tests and Reset Removing / Installing the Battery Pack ..........95 Procedures ..................55 Disposing of the Battery Pack ............... 96 Real Fixes ....................56 Section 13: SureTrack®...

  • Page 5: Safety Information

    Safety Information READ ALL INSTRUCTIONS Read, understand and follow all safety messages and instructions in this manual, the accompanying Important Safety Instructions manual, and on the test For your own safety, the safety of others, and to prevent damage to the product and equipment.
  • Page 6 Safety Information Safety Message Conventions Safety Message Conventions Safety messages are provided to help prevent personal injury and equipment damage. Safety messages communicate the hazard, hazard avoidance and possible consequences using three different type styles: Normal type states the hazard. •...

  • Page 7: Using This Manual

    Using This Manual Hyperlinks The illustrations in this manual are intended as reference only and may not depict actual screen results, information, functions or standard equipment. Contact your Selectable hyperlinks are provided throughout this manual to quickly take you to sales representative for availability of other functions and optional equipment.
  • Page 8 Using This Manual Symbols Symbols Important IMPORTANT indicates a situation which, if not avoided, may result in damage to the Different types of arrows are used. The “greater than” arrow (>) indicates an test equipment or vehicle. abbreviated set of selection (navigation) instructions. Example: Abbreviated example for the following procedure: “Select Tools >...

  • Page 9: Section 1: Quick Reference

    The following integrated Repair Information Applications provide up-to-date reference links to each section, and general reference information. service/repair information directly to your diagnostic tool, via wireless network connection to our Snap-on Web Services Network: Intelligent Diagnostics • Main Topic Links ®...

  • Page 10: Product Training Videos

    Download free PC-based companion software used to print, transfer, save, Note: These instructions are intended as quick reference only, for additional manage, review, annotate, e-mail the saved or recorded files on your Snap-on information see Configure Wi-Fi - Setup, Testing and Troubleshooting on page 88.

  • Page 11: Section 2: General Information

    Section 2 ™ ® The APOLLO D8 is a diagnostic scan tool with exclusive Snap-on Intelligent Connectors and jacks for data communication cables and the AC power supply are Diagnostics and Quick Lookups features. located on the top of the diagnostic tool.

  • Page 12: Powering The Diagnostic Tool

    General Information Powering the Diagnostic Tool Powering the Diagnostic Tool Insert the end of the AC power supply cable into the diagnostic too power supply jack, then connect the AC power supply to an approved AC power source. Your diagnostic tool can receive power from any of the following sources: IMPORTANT Vehicle Power •...

  • Page 13: Technical Specifications

    General Information Technical Specifications Technical Specifications Item Description / Specification Touch Screen Resistive Touch Panel 8.0 inch diagonal, Color LCD Display 800 x 480 resolution SWVGA Rechargeable lithium-ion battery pack Battery Approximately 3 hour run time Approximately 5 hour charge time Power Supply Supply Rating;...

  • Page 14: Section 3: Basic Operation And Navigation

    Basic Operation and Navigation Section 3 3.1.2 Turning Off This section describes basic diagnostic tool operation, navigation, screen layout, icon functions, and screen messages. Before you operate the diagnostic tool, make sure the battery pack is fully charged or the diagnostic tool is powered by the AC IMPORTANT power supply.

  • Page 15: Control Buttons

    Basic Operation and Navigation Control Buttons Control Buttons Item Button Description Buttons move the cursor or highlight in their There are four “push type” control buttons and one “thumb pad rocker type” multi- respective direction: Directional - directional button located on the right side of the diagnostic tool. All other diagnostic Up (b) •...

  • Page 16: Home Screen Icons

    Basic Operation and Navigation Basic Navigation 3.3.2 Home Screen Icons 3.3.3 Title Bar Each available diagnostic tool function is represented by a icon on the Home The title bar (Figure 3-2) at the top of the screen provides basic information about screen.

  • Page 17: Common Toolbar Control Icons

    Basic Operation and Navigation Basic Navigation 3.3.4 Common Toolbar Control Icons 3.3.5 Scroll Bar Common control icon functions are described in the following table. Specific A vertical scroll bar appears along the right-hand edge of the screen when function control icons are described in their applicable sections. Displayed control additional data expands above or below what is currently on the screen icons vary depending on the active function or test.

  • Page 18: Screen Messages

    Screen Messages 3.4.3 Vehicle Communication Messages When “no communication” messages are displayed, it indicates the diagnostic tool 3.4.1 Snap-on Messages and the vehicle electronic control module are not communicating. The following conditions cause “no communication” messages to display: Periodically messages will be displayed to inform you of software updates and upgrades, as well as other important information.

  • Page 19: Section 4: Data Cable / Connections

    Connect: DA-4 Cable. Vehicles) Location: Under drivers side dash. IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters). Basic data cable connection procedure: Figure 4-2 Vehicle data cable connection information For OBD-II/EOBD compliant vehicles use the supplied DA-4 data cable.

  • Page 20: Optional Obd-Ii/Eobd Data Cable

    A shorter 6 ft. (1.8 m) DA-4 OBD-II data cable is available as an option. Contact your sales representative to purchase all optional accessories. IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters).

  • Page 21: Data Cable Connection Obd-I Vehicles

    Specific Adapter (e.g. BM-1B shown) European OBD-I Figure 4-5 Typical connections using DA-5 adapter (two examples) IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters).

  • Page 22: Section 5: Scanner Demo

    Scanner Demo Section 5 This guide provides step-by-step instructions that allow you to get started using Scanner Demo 1 - Vehicle Identification your diagnostic tool, and become familiar with some of the common Scanner and The first process in communicating with any vehicle is identifying the vehicle. The OBD-II functions.
  • Page 23 Scanner Demo Scanner Demonstration After the vehicle has been identified, a systems menu displays This menu Scanner Demo 2 - Scan for Engine Codes and Save the Codes shows all of the vehicle systems available (supported by the vehicle) for This demonstration simulates performing a typical check for engine trouble codes, testing.
  • Page 24 Scanner Demo Scanner Demonstration Scanner Demo 4 - Perform a Functional Test Scanner Demo 6 - View Saved Files (Codes, Code Scan and Data Files) This demonstration simulates performing a functional component test. This demonstration walks you through opening the data files saved in the previous demos.
  • Page 25 Scanner Demo OBD-II/EOBD Demonstration OBD-II/EOBD Demonstration 7. Proceed to OBD-II/EOBD Demo 2. The OBD-II/EOBD training program allows you to navigate through many functions OBD-II/EOBD Demo 2 - Check Monitors Complete This Cycle of OBD-II/EOBD, and displays vehicle data (PIDs) and trouble codes (captured This demonstration simulates a typical check of OBD monitors that have run during from actual vehicle) to simulate what you might see on an actual vehicle.
  • Page 26 Scanner Demo OBD-II/EOBD Demonstration 6. Select Back to return to the OBD-II/EOBD Service menu. OBD-II/EOBD Demo 6 - Display and Save Freeze Frame Data: 7. Proceed to OBD-II/EOBD Demo 4. This demonstration walks you through a typical check of OBD Freeze Frame data, and shows how to save and review the data.
  • Page 27 Intelligent Diagnostics Demo 1 - Selecting Intelligent Diagnostics 3. Proceed to Intelligent Diagnostics Demo 3. Intelligent Diagnostics is an optional Snap-on Information Service, and you must have authorized access and a wireless connection to use it. However, this built-in demonstration has no access requirements and may be used offline.
  • Page 28 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 3 - Opening the Intelligent Diagnostics Main Menu (Using the Code Results Dropdown and Top Repairs Graph) Intelligent Diagnostics uses the vehicle ID and any active codes to query and display only information/data applicable to the vehicle and specific code selected. Intelligent Diagnostics information modules are contained in one multi-card Main Menu.
  • Page 29 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 5 - Viewing Smart Data Within a few seconds an audible alarm (beeping) is sounded indicating an armed PID was triggered, and then a recording of the data is saved indicated Smart Data filters out all non-relevant PIDs and shows you a custom list of PIDs by the onscreen message.
  • Page 30 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 6 - Perform Functional Tests or Resets 4. Select Exit when finished. 5. When finished select Back to return to the Intelligent Diagnostics Main Functional Tests and Reset Procedures provides you (if available) a list of bi- Menu.
  • Page 31 Scanner Demo Intelligent Diagnostics Demonstration 3. A list of available “Related” Real Fixes is displayed (Figure 5-12). Our selected Intelligent Diagnostics Demo 8 - Viewing Tips code has multiple results. Tips are code-specific repair tips gathered from industry professionals. 1. Scroll down and select the Tips card (Figure 5-13).
  • Page 32 Scanner Demo Getting Started (Demonstration) Getting Started (Demonstration) The Help icon is available from Scanner and OBD-II code related screens (e.g. display codes, code scan). The icon is also available from the Intelligent Diagnostics main menu. Selecting Help (Figure 5-15), starts a built-in slideshow describing the basic features of Intelligent Diagnostics.

  • Page 33: Section 6: Scanner

    Scanner Section 6 Basic Operation This section describes the basic operation of the Scanner function. The Scanner icon is located on the Home screen. 6.1.1 Scanner Overview The Scanner function allows your diagnostic tool to communicate with the electronic control modules (ECMs) of the vehicle being Scanner is a menu driven application that communicates with vehicle control serviced.

  • Page 34: Scanner - Starting / Stopping

    Scanner Features and Icons Features and Icons 6.1.2 Scanner - Starting / Stopping The following general features and control icons apply to both the Scanner and the To start the Scanner function: OBD-II/EOBD functions. 1. From the Home screen, select the Scanner icon. 6.2.1 Scanner Features The vehicle identification process starts.

  • Page 35: Scanner Control Icons

    Scanner Features and Icons 6.2.2 Scanner Control Icons 6.2.3 Basic Scanner Operation (Quick Start) The scanner toolbar contains control icons. Control icons may vary depending on This section lists the basic scanner operation steps, and is only intended as a the active function or test.

  • Page 36: Vehicle Identification

    Scanner Features and Icons 6.2.4 Vehicle Identification The vehicle must be correctly identified for the diagnostic tool to communicate, and Connect: DA-4 Cable. display data correctly. Menus and navigation will vary by vehicle. Location: Under drivers side dash. Depending on the vehicle, the vehicle identification process may require manual entry of the vehicle information, or it may be automated.
  • Page 37 Scanner Features and Icons b. If Instant ID is not supported, you will be prompted to select the vehicle make and year (If needed). Then a menu option is displayed to choose either Automatic ID or Manual ID. - Selecting Automatic ID (If supported by the vehicle) will briefly display a communications screen informing you that the diagnostic tool is attempting to establish communication with the vehicle and determine vehicle identification.
  • Page 38 Scanner Features and Icons Instant ID NOTE The Instant ID function, can save time when initially identifying a vehicle, by If the Scanner feature is exited during the session that Instant ID was used, automatically communicating with the vehicle to complete the vehicle identification selecting Scanner again, will not ID the vehicle again.

  • Page 39: System Main Menu Options

    Scanner Viewing and Saving Codes Viewing and Saving Codes 6.2.5 System Main Menu Options Once a System is selected (e.g. Engine, Transmission, Antilock Brakes, etc) is 6.3.1 Code Scan selected, the diagnostic tool may establish communication with the vehicle, then display the System Main Menu (available tests).
  • Page 40 Scanner Viewing and Saving Codes The following results are displayed progressively as the modules are scanned: A list of all the systems analyzed with DTCs totals. A categorized system • list with DTC totals is displayed in the order they are scanned. To view the main The total number of systems (modules) detected (Figure •...

  • Page 41: Codes Menu

    Scanner Viewing and Saving Codes Saving Codes, and Code Scan Results Help - The Help icon on the toolbar opens the Getting Started with Intelligent When using the code scan feature, or when viewing individual system codes (e.g. Diagnostics slideshow. See Getting Started (Demonstration) page 24 engine, transmission) selecting the Save icon from the toolbar saves the results as...

  • Page 42: Viewing And Saving Data

    Scanner Viewing and Saving Data Viewing and Saving Data Submenu options may include: Trouble Code Information—opens a list of codes in ECM memory • Selecting Data or other similar data menu option (depending on the vehicle History Codes—opens a list of codes whose symptoms are not currently •...

  • Page 43: About The Data Buffer

    Scanner Viewing and Saving Data 6.4.1 About the Data Buffer 6.4.2 About Cursors The diagnostic tool has the capability to collect, store and save PID data utilizing Vertical cursors are automatically displayed (in graphical PID views) to mark internal storage memory and buffer memory. specific data reference points.

  • Page 44: Pausing And Reviewing Active Data

    Scanner Viewing and Saving Data 6.4.3 Pausing and Reviewing Active Data After Pause is pressed: Review control icons are displayed in the toolbar (Figure 6-13). Use the control • During normal operation, data from the vehicle’s ECM is continuously being stored icons to accurately move through the data and position the blue cursor.

  • Page 45: Saving Data Files

    Scanner Viewing and Saving Data 6.4.4 Saving Data Files To resume data collection (after pausing): Select the Record icon • Saving data is useful when trying to isolate an intermittent problem or to verify a The screen changes back to display data (Figure 6-14).
  • Page 46 Scanner Viewing and Saving Data Depending on the amount of data saved the cursor may be initially located on the far left next to the description, or the far right next to the scroll bar making it difficult to see. If this happens, use the control icons to move the data until you can see the cursor.

  • Page 47: Using Zoom

    Scanner Viewing and Saving Data 6.4.5 Using Zoom 6.4.6 Changing Data Views - PID List / Graphs The zoom function allows you to change the magnification level of the Selecting the View icon (Figure 6-19) opens a drop-down menu of graphed data during data collection and review.

  • Page 48: Selecting Pids To Display (Custom Display)

    Scanner Viewing and Saving Data 6.4.7 Selecting PIDs to Display (custom display) The 1, 2, and 4 Graph views divide the screen horizontally to simultaneously display data graphs for the indicated number of parameters (Figure 6-20). The Custom Data List icon on the toolbar is used to select which PIDs to display.

  • Page 49: Locking Pids (To Always Display At Top)

    Scanner Viewing and Saving Data The toolbar icons provide options for selecting and deselecting parameters to Up to three parameters can be locked at a time. Once locked, a parameter include or remove from the custom data list: remains locked until it is manually unlocked, or communication with the vehicle is stopped.

  • Page 50: Using Triggers

    Scanner Viewing and Saving Data 6.4.9 Using Triggers Trigger Description and Features Setting PID triggers allows you to configure the diagnostic tool to automatically save PID data to a file, when a PID value meets an upper/ lower limit (trigger point). When a PID value meets the trigger point it activates the trigger which captures a short recording of all available PID data and saves it as a data file.
  • Page 51 Scanner Viewing and Saving Data If triggers are already set, the menu options are: PID Trigger Status Icons - Clear Trigger—deletes the highlighted trigger The icons (below) are used to help you quickly identify the status of individual PID - Disarm Trigger—disarms the highlighted trigger triggers: - Clear All Triggers—deletes all set triggers Icon...
  • Page 52 Scanner Viewing and Saving Data Arming triggers: 1. Select the Trigger icon. 2. Select Arm Triggers. The trigger point lines change color to indicate an armed condition (Figure 6-29). All set PID triggers are armed simultaneously (if more that one is set). Once armed it remains armed until you clear it or the trigger is activated.

  • Page 53: Functional Tests

    Scanner Functional Tests Functional Tests About Activated Triggers A trigger is activated (displays red flag) when a PID value meets an upper/ The Functional Tests selection is used to access vehicle-specific subsystem tests. lower limit (trigger point). Available tests vary by manufacturer, year, and model. Only the tests available for the identified vehicle display in the menu.
  • Page 54 Scanner Functional Tests Toggle and variable control tests often display functional test controls on the toolbar at the top of the screen with PID data in the main body. Figure 6-34 Functional test example Figure 6-32 Functional test example Figure 6-33 Functional test example Figure 6-35 Functional test example...

  • Page 55: Troubleshooter (Fast-Track®)

    Scanner Troubleshooter (Fast-Track®) A Test icon on the toolbar activates the test, and a Return, or similarly named, icon Fast-Track Data Scan—contains information and guidelines on how to • validate data readings for certain sensors and actuators, PID data values are cancels the test.

  • Page 56: Section 7: Intelligent Diagnostics

    Diagnostics Demonstration on page 19. The diagnostic tool is equipped with the ability to connect to a Wi-Fi network, however the connection is solely dedicated to our Snap-on Services Network. Getting Started (Intelligent Diagnostics Demonstration) Before you begin using Intelligent Diagnostics you must connect to a wireless network and turn the Wi-Fi radio on.

  • Page 57: Informative Messages

    Intelligent Diagnostics Accessing Intelligent Diagnostics 7.2.1 Informative Messages 7.2.2 Using Intelligent Diagnostics (Code Results) Messages may be displayed to inform you of pending issues or general status. To open Intelligent Diagnostics, select the Diagnose icon when viewing Depending on your access and connection status, the following are typical Scanner code results.

  • Page 58: Main Menu Navigation

    Intelligent Diagnostics Main Menu Navigation Main Menu Navigation Intelligent Diagnostics information modules are contained in one multi-card main menu. This allows you to easily select a card (e.g. Technical Bulletins, Smart Data, Real Fixes, etc), view the data and then quickly return to the main menu to open another card.

  • Page 59: Code Results Dropdown Menu

    Intelligent Diagnostics Code Results Dropdown Menu Code Results Dropdown Menu Top Repairs Graph The Code Results Dropdown menu allows you to quickly choose any of the The Top Repairs Graph (Figure 7-4) shows the most common verified fixes and scanned codes from the code list, without having to exit Intelligent Diagnostics. procedures.

  • Page 60: Technical Bulletins (Oem Information)

    Intelligent Diagnostics Technical Bulletins (OEM Information) Technical Bulletins (OEM Information) The Technical Bulletins card (Figure 7-6) provides a quick link to OEM Recall, TSB and Campaign information that may be available for the selected code. A red icon (Figure 7-6) indicates the total number of Recalls, TSBs, and OEM •...

  • Page 61: Smart Data

    Intelligent Diagnostics Smart Data Smart Data Smart Data filters out all non-relevant PIDs and shows you a custom list of PIDs related to the selected code. In addition, specific PIDs in the list are prearmed to flag values that are out of the expected range. IMPORTANT Smart Data works best when the vehicle is idling at operating temperature with no load present.

  • Page 62: About Smart Data Pids

    Intelligent Diagnostics Smart Data 7.7.1 About Smart Data PIDs When a trigger is activated: Data collection is briefly paused as the Scanner captures a recording of all • Features and operation of Smart Data PIDs: available PID data, and saves it as a data file. Any PID with a flag displayed has been preset and prearmed.

  • Page 63: Functional Tests And Reset Procedures

    Intelligent Diagnostics Functional Tests and Reset Procedures Functional Tests and Reset Procedures Selecting the Functional Tests and Reset Procedures card (Figure 7-14) opens the Tests main menu (Figure 7-15), which displays a list of bi-directional tests and procedures related to troubleshooting the selected codes. Functional tests and reset procedures allow you to manually control certain component operations (e.g.

  • Page 64: Real Fixes

    Intelligent Diagnostics Real Fixes Real Fixes Select a Related Real Fix from the list (Figure 7-17) to view detailed information about the fix (Figure 7-18) in a Complaint - Cause - Correction format. Select the Real Fixes card (Figure 7-16) to view a list (Figure 7-17) of code-specific procedures, tests and repair tips (Real and Related Real Fixes) that have been...

  • Page 65: Tips

    Intelligent Diagnostics Tips 7.10 Tips Select the Tips card (Figure 7-19) to view a list (Figure 7-20) of code-specific tips gathered from industry professionals. NOTE Tips have been researched and obtained from professional automotive OEM and specialty technicians from a vast range of repair shops. Tips may not be available for every vehicle and/or DTC.

  • Page 66: Section 8: Quick Lookups

    • — The diagnostic tool is equipped with the ability to connect to a Wi-Fi network, however the connection is solely dedicated to our Snap-on Web Services Network. Before you begin using an integrated Information Service Oil Specs and Resets you must connect to a wireless network.

  • Page 67: Operation

    Quick Lookups Oil Specs and Resets 8.1.1 Operation NOTE The information and procedures provided by the Oil Specs and Resets function is vehicle specific, therefore a vehicle must be identified before information can be displayed. Using the Oil Specs and Resets function There are two methods to access this function: From the Home screen - select the Quick Lookups icon (Figure...
  • Page 68 Quick Lookups Oil Specs and Resets Icons Fluid Capacity The following provides a brief description of the related Oil Specs and Resets Selecting Fluid Capacity displays OEM recommended fluid specifications toolbar icon functions. Detailed descriptions are provided in the following sections. (Figure 8-3).
  • Page 69 Quick Lookups Oil Specs and Resets Functional Reset Selecting Functional Reset opens the service interval reset menu (within the Scanner function) for the selected vehicle, and includes functional resets for the oil service indicator and other supported resets. IMPORTANT Instructions may be provided, that are required to be performed before selecting or completing the reset function itself.

  • Page 70: Reset Procedure

    Quick Lookups Oil Specs and Resets 8.1.2 Reset Procedure Selecting Reset Procedure displays OEM oil service reset instructions. Typical information may include: Step-by-step instructions for manually resetting the oil service reset indicator • using on-board vehicle functionality (e.g. instrument cluster controls, accelerator pedal, information or media center controls, multi-function switch, etc.) Special notes, and/or instructions...
  • Page 71 Quick Lookups Oil Specs and Resets Viewing Images Zoom Images may be provided within the reset instructions. Depending on the image, it From the image viewer window, select the + and - icons from the toolbar to may require enlargement to see details within the image. incrementally increase or decrease the image displayed (Figure 8-8).
  • Page 72 Quick Lookups Oil Specs and Resets To move the image, touch, hold and drag the image on the screen to reposition it (Figure 8-9). Figure 8-9...

  • Page 73: Tire And Wheel Service

    — The diagnostic tool is equipped with the ability to connect to a Wi-Fi Scanner OBD-II/EOBD Quick Lookups network, however the connection is solely dedicated to our Snap-on Web Services Network. Before you begin using an integrated Information Service Previous Vehicle Tools...
  • Page 74 Quick Lookups Tire and Wheel Service Opens the TPMS test related Scanner menu. Options may Scanner Functions include, view and clear codes, display data, and access functional tests using the diagnostic tool. Tire/Wheel Specifications Displays OEM tire and wheel specifications. (Fitment) TPMS Indicator Reset Selecting the TPMS Indicator Reset icon displays TPMS indicator...
  • Page 75 Quick Lookups Tire and Wheel Service The following are examples (Figure 8-13) of typical TPMS service procedures. Instructions and screens will vary by vehicle. Figure 8-12 TPMS Remove & Repair (TPMS Service) Selecting the Remove & Repair (TPMS Service) icon displays TPMS service information.
  • Page 76 Quick Lookups Tire and Wheel Service Perform TPMS Related Functional Tests/Resets • View TPMS Troubleshooter Information • IMPORTANT Functional test instructions may be provided, that are required to be performed before selecting or completing the function itself. Follow all instructions as written. NOTES Scanner functions require connection and communication with the vehicle.
  • Page 77 Quick Lookups Tire and Wheel Service Tire/Wheel Specifications (Fitment) Selecting Tire/Wheel Specifications displays OEM tire and wheel specifications (Figure 8-15). Typical information may include: Tire size and pressure • Wheel hub stud size and lug torque • Wheel size • Figure 8-15 Typical Tire and Wheel Specification Result...

  • Page 78: Section 9: Obd-Ii/Eobd

    OBD-II/EOBD Section 9 This section describes the basic operation of the OBD-II/EOBD function. Fast-Track Troubleshooter page 74 • ($01) Display Current Data page 74 • The OBD-II/EOBD icon is located on the Home screen. ($02) Display Freeze Frame Data page 74 •...

  • Page 79: Obd-Ii/Eobd Menu

    OBD-II/EOBD OBD-II/EOBD Menu OBD-II/EOBD Menu The following options are available from the OBD-II/EOBD menu: OBD Health Check • OBD Direct • 9.2.1 OBD Health Check The OBD-II Health Check offers a way to quickly check for and clear emissions- related diagnostic trouble codes (DTCs), and to check readiness monitors for emissions testing.
  • Page 80 OBD-II/EOBD OBD-II/EOBD Menu If a test failed during the drive cycle, the DTC associated with that test is • reported. If the pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically cleared from memory. Test results reported by this service do not necessarily indicate a faulty •...

  • Page 81: Obd Direct

    OBD-II/EOBD OBD-II/EOBD Menu 9.2.2 OBD Direct The information screen shows how many control modules were detected, which ECM is communicating, and which communication protocol is being OBD Direct includes the following menu and submenu choices: used. OBD Diagnose 3. Select Continue. •...
  • Page 82 OBD-II/EOBD OBD-II/EOBD Menu Readiness Monitors Use this menu item to check the readiness of the monitoring system. Monitors not supported will display “not supported”. Scroll, if needed, to view the entire list of monitors (Figure 9-3). Selecting Readiness Monitors opens a submenu with two choices: Monitors Complete Since DTC Cleared—displays the results of all monitor •...
  • Page 83 OBD-II/EOBD OBD-II/EOBD Menu ($04) Clear Emissions Related Data ($05) Oxygen Sensor Monitoring This item is used to clear all emission related diagnostic data, such as DTCs, freeze This option opens a menu of tests available for checking the integrity of the oxygen frame data, and test results, from the memory of the selected ECM.
  • Page 84 OBD-II/EOBD OBD-II/EOBD Menu ISO 14230-4 (Keyword Protocol 2000) ($0A) Emission Related DTC with Permanent Status • SAE J2284/ISO 15765-4 (CAN) • This option displays a record of any “permanent” codes. A permanent status DTC is one that was severe enough to illuminate the MIL at some point, but the MIL may When initially attempting to establish communication with the ECM the diagnostic not be on at the present time.

  • Page 85: Section 10: Previous Vehicles And Data

    Previous Vehicles and Data Section 10 This section describes the basic operation of the Previous Vehicles and Data function. The Previous Vehicles and Data icon is located on the Home screen. This function allows you to select recently tested vehicles and access saved data files.

  • Page 86: View Saved Data

    Previous Vehicles and Data Previous Vehicles and Data Menu 10.1.2 View Saved Data To review a saved data file or image: 1. Select Previous Vehicles and Data from the Home screen. Selecting the View Saved Data menu option opens a list of all the saved data 2.
  • Page 87 Previous Vehicles and Data Previous Vehicles and Data Menu Viewing Code Results on the diagnostic tool Select the Diagnose icon (Figure 10-5 arrow) to open Intelligent Diagnostics. If Intelligent Diagnostics is active and data is available, additional troubleshooting Selecting a system code or a code scan .XML file from the saved file list, opens that information will also be displayed.

  • Page 88: Delete Saved Data

    Previous Vehicles and Data Previous Vehicles and Data Menu 10.1.4 Delete Saved Data This menu option is used to permanently erase saved files from memory. To delete a saved file: 1. Select Previous Vehicles and Data > Delete Saved Data. The list of saved files displays.

  • Page 89: Section 11: Tools

    Tools Section 11 11.1 Tools Menu This section describes the basic operation of the Tools function. The Tools icon is located on the Home screen. This function allows The following options are available from the Tools menu: you to configure diagnostic tool settings to your preferences. Connect-to-PC (File Transfer)—use to transfer and share files with a personal •...

  • Page 90: Connect-To-Pc (File Transfer)

    Tools Tools Menu 11.1.1 Connect-to-PC (File Transfer) 4. Select the Back on the toolbar or press the N/X button to return to the options menu. Connect-to-PC allows you to transfer saved data files on your diagnostic tool to your personal computer using a USB cable. 11.1.3 System Information The optional ShopStream Connect™...

  • Page 91: Settings

    Tools Tools Menu 11.1.4 Settings DISPLAY (settings) This Tools selection allows you to adjust certain basic diagnostic tool functions to Brightness your personal preferences. Selecting opens an additional menu that offers the Selecting this option opens the brightness setting screen for adjusting the back following: lighting of the display (Figure...

  • Page 92: High Contrast Toolbar

    Tools Tools Menu Color Theme High Contrast Toolbar This option allows you to select between a white and black background for the This option allows you to switch to a high contrast toolbar. This toolbar features screen. The black background can be beneficial when working under poor lighting black and white icons with crisp graphics that are easier to see in poor lighting conditions.

  • Page 93: Font Type

    Tools Tools Menu Font Type This option allows you to select between standard and bold faced type for the display screen. Bold type makes screen writing more legible under poor lighting or bright sunlight conditions. Selecting opens a menu with two choices: Normal Font and Bold Font. Select a menu item or scroll and then press the Y/a button to make a selection.

  • Page 94: Time Zone

    Tools Tools Menu Figure 11-8 Clock settings Figure 11-7 Touch screen calibration - Passed 4. Select the up (+) icon on the screen or press the up (b) button to incrementally increase the number in the highlighted field. Select the down (–) icon on the screen or press the down (d) button to incrementally decrease the number.

  • Page 95: Time Format

    Tools Tools Menu Time Format Configuring Scanner This option determines whether time is displayed on a 12 or 24 hour clock. This option allows you to change the scanner display to toggle scales on and off. Selecting opens a menu with two choices: Scales are the graduations and values that display on the horizontal axis at the base of the parameter graphs.

  • Page 96: Configure Wi-Fi - Setup, Testing And Troubleshooting

    The diagnostic tool is equipped with the ability to connect to a Wi-Fi network, metric units of measure for various units. however the connection is solely dedicated to our Snap-on Web Services Network. Before you begin using Repair Information applications (e.g. Intelligent Diagnostics, SureTrack, Oil Specs and Resets, etc), turn the diagnostic tool on, turn Wi-Fi on, and then select a wireless network connection.
  • Page 97 Tools Tools Menu The screen will change to display your network connection highlighted with a Wi-Fi Setup (Connection) connection status message “Connected” and a signal strength indicator showing the current Wi-Fi signal strength. If the status message “Not Connecting to a Wi-Fi Network Connected”...
  • Page 98 Tools Tools Menu Turing Wi-Fi On Turning On Wi-Fi 1. From the Home screen, navigate to Tools > Settings > Configure Wi-Fi. A screen message displays “Wi-Fi is Off” 2. Select the Wi-Fi icon to turn the Wi-Fi radio on (Figure 11-15).
  • Page 99 There may be some situations that require your time for router Restart or reset the router. See your router "User Guide" for procedures. connection troubleshooting and/or additional consultation and equipment. Snap-on Connect to a different router. Incorporated is not responsible for any costs incurred for any additional equipment,...
  • Page 100 Tools Tools Menu General -Troubleshooting Connection Tests - Troubleshooting Problem Possible Cause Corrective Action Possible Cause Failed Test (Displayed Tip Corrective Action / Checks Access has Contact your sales representative. Message*) expired Wi-Fi radio not Access may be Try to access the function at a later time as updates responding and/or will temporarily may be in process.

  • Page 101: Informative Messages

    Tools Tools Menu 11.1.5 Informative Messages Messages may be displayed to inform you of pending issues or general status. Depending on your access and connection status, the following are typical messages that may be displayed: Content May Be Available! - indicates content may be available, however you •...

  • Page 102: Section 12: Maintenance

    Maintenance Section 12 12.1.1 Cleaning the Touch Screen This section describes basic cleaning and battery replacement procedures for your diagnostic tool. The touch screen can be cleaned with a soft cloth and a mild window cleaner. Main Topic Links IMPORTANT Cleaning and Inspecting the Diagnostic Tool page 94 •...

  • Page 103: Ordering A New Battery Pack

    • Do not immerse the diagnostic tool or battery pack in water, or allow water to • If replacing the battery pack, only use the recommended Snap-on enter the diagnostic tool or battery pack. replacement battery pack. Do not crush, disassemble, or tamper with the battery pack.

  • Page 104: Disposing Of The Battery Pack

    Maintenance Battery Pack Service For additional information within Canada contact: Rechargeable Battery Recycling Corporation (RBRC) at www.call2recycle.ca • Phone - 888 224 9764 Products bearing the WEEE logo (Figure 12-2) are subject to European Union regulations. Figure 12-2 WEEE logo Contact your sales representative for details.

  • Page 105: Section 13: Suretrack® (On Pc)

    SureTrack (On PC) ® Section 13 Introduction 13.2 Quick Reference Your diagnostic tool includes access to the online SureTrack Community. You can 13.2.1 SureTrack Community FAQ’s use your PC to access the latest Real Fixes, Related Tips, and Common Repair Procedures information.

  • Page 106: Finding Your Suretrack Authorization Code

    13.4 Creating a SureTrack Account Code 13.4.1 Use Requirements When you purchase a qualifying upgrade/plan, or platform from your Snap-on Representative, you will receive a SureTrack authorization code. The authorization To use SureTrack you must: code is printed on your sales receipt. Authorization codes are 12 digit alpha-...
  • Page 107 SureTrack® (On PC) Creating a SureTrack Account Username Password Success Forgot password? Click here to reset. Congradulations! Your account has been created. Remember username & password This account can be used to contribute to the community and manage your profile. Login To link this account to your shop, have your shop add you in Profile Manager.
  • Page 108 SureTrack® (On PC) Creating a SureTrack Account Enter all required Enter the SureTrack Choose 3 security questions. information Authorization Code (scroll down) Select three security questions below. These questions will help us verify your identity should you forget your password. Technician Profile Manager User Profile Question 1:...

  • Page 109: Logging In (Active Account)

    SureTrack® (On PC) Logging In (active account) 13.5 Logging In (active account) Username If you have previously created a SureTrack account, and have a valid username and password, select LOGIN (Figure 13-11) from the ShopKey Pro start page, and then complete the login process (Figure 13-12).

  • Page 110: Logging In With New Authorization Code (Active Account)

    SureTrack® (On PC) Logging In with New Authorization Code (active account) 13.6 Logging In with New Authorization 3. Log in to the Profile Manger (Figure 13-14) using your current username and password. Code (active account) 4. Enter your new Authorization code (Figure 13-14).

  • Page 111: Logging In With New Authorization Code (Expired Account)

    2. Scroll down and select the link shown in (Figure 13-15) Figure 13-16 4. Scroll to the topic “Where do I apply my new Authorization Key from Snap-on?” 5. Select the link “click here to log into the profile manager login window directly”. URL - https://profilemanager.mitchell1.com/technicianprofile/index –...

  • Page 112: Suretrack Features

    SureTrack® (On PC) SureTrack Features 13.8 SureTrack Screens 8. Review and update the rest of your profile and make sure all required fields are filled out. 9. Select Save. 13.8.1 SureTrack Home Page (within ShopKey Pro) 10.Exit the Profile Manager by selecting your username (near the top right) and select Logout.

  • Page 113: 1Search Limited Top 10 Results Page

    SureTrack® (On PC) SureTrack Screens 13.8.2 1Search Limited Top 10 Results Page 13.8.3 Results Index Page Selecting 1Search Limited displays a Top 10 results page which includes: The Results Index page includes: OEM Plus Results - provides results that best match the exact search criteria, •...

  • Page 114: Suretrack Results Page

    SureTrack® (On PC) SureTrack Screens 13.8.4 SureTrack Results Page 13.8.5 ProView Results Page Selecting an item from the Results Index page displays applicable repair Selecting the ProView tab from the SureTrack results page opens ProView. information on the SureTrack results page. ProView provides graphical displays showing the direct relationship between a code or symptom to the component used to fix them.

  • Page 115: Section 14: Shopstream Connect

    ShopStream Connect Section 14 ShopStream Connect (SSC) is a companion PC application (provided at no charge) that extends the capabilities of your diagnostic tool, by connecting to your PC. SSC allows you to: Print data files and code reports • Download software upgrades and updates to your PC, and then install them on •...
  • Page 116 ShopStream Connect Using SSC (Connecting to your PC) To connect and use SSC with your diagnostic tool: 1. Download and install SSC on your PC from http://diagnostics.snapon.com/ssc 2. Turn your diagnostic tool on. 3. Connect the supplied USB cable from the USB jack on your diagnostic tool to your PC: 4.

  • Page 117: Legal Information

    User License Agreement. The Snap-on Incorporated Software License Agreement carefully paying extra attention to the safety warnings and precautions. is available at: https://eula.snapon.com/diagnostics Patent Information For a listing of Snap-on products that are protected by patents in the United States and elsewhere, visit: https://patents.snapon.com ZEESC333A Rev. A 28-C-18...

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