Summary of Contents for AEVI Albert / MTPT10
- Page 1 User Manual Albert / MTPT10 Mobile EFT-POS Author Name: AEVI International GmbH Draft: Edition July 2016 Date: 15.07.2016 PUBLIC...
- Page 2 User Manual Albert / MTPT10 Abstract Abstract This documentation is intended to help you to work with the payment terminal and to serve as a reference work. The detailed table of contents help you find the information you need quickly and easily.
-
Page 3: Table Of Contents
User Manual Albert / MTPT10 Table of Contents 1 Certificates ..........................6 1.1 CE Mark ..............................6 1.2 Tested Safety ............................6 1.3 FCC-Class A Declaration ........................... 6 1.4 Safety Notes............................. 7 1.5 Important Notes ............................7 1.5.1 LCD Display ............................8 1.5.2 Wireless LAN Adapter ........................ - Page 4 User Manual Albert / MTPT10 7.1 Summary ..............................25 7.2 First Time Power Up ..........................27 7.3 Initial configuration ..........................28 7.4 Normal Power-up ..........................28 7.5 Power down ............................28 7.5.1 Correct Procedure .......................... 29 7.5.2 Forced Power Down ........................29 7.5.3 Automatic ............................
- Page 5 User Manual Albert / MTPT10 11.2 Battery Pack ............................48 11.2.1 Changing a Battery Pack ....................... 48 11.3 Charging the Battery ..........................50 11.3.1 Charging Station ........................... 51 11.4 Cleaning ............................... 52 11.4.1 Magnetic Stripe Reader ........................ 52 11.4.2 Screen ............................52 11.4.3 Printer ............................
-
Page 6: Certificates
User Manual Albert / MTPT10 1 Certificates 1.1 CE Mark The device complies with the requirements of the EU directives 2014/53/EU “Radio Equipment Directive” and 2011/65/EU "RoHS Directive". Therefore, you will find the CE mark on the device or packaging. -
Page 7: Safety Notes
1.5 Important Notes The payment terminal conforms to the current safety standards for data processing equipment. AEVI does not assume liability or warranty for possible damage resulting from non-compliance with these Important Notes or wrong usage of the device. ... -
Page 8: Lcd Display
User Manual Albert / MTPT10 Keep sufficient distance to other electrical devices such as a security tag canceller (approx. 50 cm) so that no malfunctions of the terminal will occur. Never try to open the terminal. In the event of unauthorized opening, all safety related data will be lost, rendering the device unusable. - Page 9 User Manual Albert / MTPT10 The FCC, with its action in ET Docket 96-8, has adopted a safety standard for human exposure to RF electromagnetic energy emitted by FCC certified equipment. This product meets the uncontrolled environmental limits found in OET-65 and ANSI C95.1, 1991. Proper operation of this radio device according to the instructions in this publication will result in user exposure substantially below the FCC recommended limits.
-
Page 10: Introduction
At this time there are still some parts that are not reusable. AEVI International GmbH guarantees the environmentally safe disposal of these parts in a Recycling Center, which is certified pursuant to ISO 9001 and ISO 14001. -
Page 11: Warranty
We look forward to your mail. 2.3 Warranty AEVI guarantees generally a warranty engagement of 12 months from the date of delivery. This warranty engagement covers all damage which occurs during normal use of the product. Damage because of ... -
Page 12: Product Overview
3 Product Overview 3.1 General Description Your Albert /MTPT10 is a multi-functional touch-based device, developed by AEVI. It has all the functions of a regular payments terminal in one, easy to use tablet-based device. Albert/MTPT10 is easily portable and can also be used in a fixed location. -
Page 13: Before First Time Use
Should you notice any transport damage, tamper label damage, discrepancies between package contents and delivery ticket or functional problems, please inform your contracting parties or the branch office of AEVI immediately. Please indicate the number of your delivery ticket and the position of the delivery ticket on the devices and the serial numbers of the respective devices. -
Page 14: Printer Module
User Manual Albert / MTPT10 4.2.1 Printer Module If you have ordered the printer module, the delivery should include the following components: Payment terminal with a printer module Charging station Power supply (with a detachable DC cable) This diagram is schematic only and may differ from the actual cable. -
Page 15: Simple Tablet Module
User Manual Albert / MTPT10 Charging station Power supply (with a detachable DC cable) This diagram is schematic only and may differ from the actual cable. 4.2.3 Simple Tablet Module If you have ordered the simple table module, the delivery should include the following... -
Page 16: Pole Mount Module
User Manual Albert / MTPT10 This diagram is schematic only and may differ from the actual cable. 4.2.4 Pole Mount Module If you have ordered the pole-mount module, the delivery should include the following components: Payment terminal with a pole mount module... - Page 17 User Manual Albert / MTPT10 DC in USB-B LAN The mounting adaptor and pole are not part of the delivery and are therefore not illustrated here. Power supply (with a detachable DC cable) This diagram is schematic only and may differ from the actual cable.
-
Page 18: Main Module
User Manual Albert / MTPT10 5 Main Module 5.1 Front Side Magnetic stripe reader Error/red LED Status bar Near Field Communication (NFC) Touch Screen display Smart Card Reader The terminal exists in a version with a Light Control Filter (LCF), restricting the viewing angle. -
Page 19: Bottom Side
User Manual Albert / MTPT10 5.2 Bottom Side Merchant button Merchant LED ON/OFF button In some Apps, the Merchant button opens the Merchant Context Menu (MCM), which offers options that are available from a particular App screen (refer to the relevant application documentation to see if, and how, an application uses it). -
Page 20: Left Side View
User Manual Albert / MTPT10 Charging contacts Camera Headphone jack Microphone 5.3 Left Side View Cover for Micro USB and DC Sliding button to open printer USER MANUAL A G E... -
Page 21: Right Side View
User Manual Albert / MTPT10 5.4 Right Side View USER MANUAL A G E... -
Page 22: Choosing A Location
User Manual Albert / MTPT10 6 Choosing a Location 6.1 Considerations The payment terminal was developed for installation indoors. Set up the device where it will not be exposed to extreme environmental conditions. Protect the device from vibrations, dust, moisture, heat and strong magnetic fields. - Page 23 User Manual Albert / MTPT10 Caution Please make sure that no other person can spy on the PIN if the payment terminal has no LCF. The LCF version restricts visibility of the display to 45°. Pole- mounted When the payment terminal is mounted on a pole; its angle points towards the customer more prominently.
- Page 24 User Manual Albert / MTPT10 Handheld view When entering your PIN number, make sure that no other person can see it. USER MANUAL A G E...
-
Page 25: Power Up And Power Down
User Manual Albert / MTPT10 7 Power Up and Power Down 7.1 Summary The device has three main states: Device is powered up and the screen is on. The Merchant LED is on (either constantly or intermittently, depending on the App that is being used). - Page 26 User Manual Albert / MTPT10 If you connect the power supply, a “Connect” sound is played and the battery icon on the system bar indicates that charging is in progress. If you disconnect the power supply, a “Disconnect” sound is played and the “battery charging”...
-
Page 27: First Time Power Up
User Manual Albert / MTPT10 7.2 First Time Power Up Before starting the system, charge the battery pack for at least three hours. Insert the DC jack of the power pack into the payment terminal. Plug the AC power cable into the power pack and the other end into a wall outlet (see arrows). -
Page 28: Initial Configuration
MSR LED has turned briefly off and back on again. Until the AEVI logo appears, the MSR LED remains solid with the screen switched Off. When the AEVI logo appears, the MSR LED remains solid. -
Page 29: Correct Procedure
User Manual Albert / MTPT10 7.5.1 Correct Procedure Push and hold the Power button for a second. For the first second, there is no on-screen feedback. After a second, a confirmation prompt appears on screen: Caution If it is necessary to Power Down Albert /MTPT10, we encourage the use of this method in order to prevent data loss. -
Page 30: Reboot
User Manual Albert / MTPT10 7.6 Reboot To Reboot the device, i.e. to force a restart of the device, press and hold both the Power Button and Merchant Button, for approximately 4 seconds. Rebooting can be necessary in the event of a device ‘crash’. Rebooting of the device may cause loss of data. -
Page 31: Communication Settings
User Manual Albert / MTPT10 8 Communication Settings The Albert /MTPT10 terminal requires a connection to the acquirer’s host systems in order to upload transactions and to download updates of software and changed configuration settings. Communication can be by LAN (Ethernet), WLAN/Wi-Fi or mobile network (3G). - Page 32 User Manual Albert / MTPT10 Select a WLAN connection from the pop-up menu: USER MANUAL A G E...
- Page 33 User Manual Albert / MTPT10 Enter the password and connect WLAN: Status The status bar indicates whether a Wi-Fi connection is activated: To deactivate, switch off the Wi-Fi connection: USER MANUAL A G E...
-
Page 34: Mobile Network (3G)
User Manual Albert / MTPT10 8.3 Mobile Network (3G) 3G is the mobile standard "Universal Mobile Telecommunications System (UMTS)" third- generation (3G) with a significantly higher transmission rate than the transmission rate of the second Generation (2G). 3G is only available when a SIM Card is inserted. 3G connection is commonly automatic but might require user interaction as prompted. -
Page 35: Device Settings
User Manual Albert / MTPT10 9 Device Settings You can access the standard Android settings via the normal Android Operating System settings screens. Not all standard Android device settings are available, however, for security reasons. Please refer to standard Android documentation for a full description of Android settings: this section describes some in particular that you may wish to adjust on Albert/MTPT10. - Page 36 User Manual Albert / MTPT10 Uncoupling Terminate the connection by pressing the Bluetooth icon and setting the connection to OFF. The device does not support the Hand Set Profile (HSP) as the device is not intended for voice connection. USER MANUAL...
-
Page 37: Brightness Settings
User Manual Albert / MTPT10 9.2 Brightness Settings To adjust the brightness of the display: Open Settings -> Display -> Brightness and move the slider. If the option Adaptive brightness is enabled, the Payment Terminal uses the integrated light sensor for the ambient light to adapt the screen brightness to the environment. -
Page 38: Operating The Terminal
User Manual Albert / MTPT10 10 Operating the Terminal 10.1 Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. 10.1.1 Performing a Smart Card Data Transfer ... -
Page 39: Magnetic Stripe Reader
User Manual Albert / MTPT10 10.2 Magnetic Stripe Reader When using swipe cards, the following precautions should be observed: Swipe cards should never be allowed to come into contact with liquids. Swipe cards should not be bent or folded in any way. -
Page 40: System Bar
User Manual Albert / MTPT10 Other NFC cards can be used for non-payment applications, as long as they are compliant with ISO 14443 type A or B. For data transfer, place the card a few centimeters above the display surface in the upper third part of the monitor. -
Page 41: Icons
User Manual Albert / MTPT10 Background activity indicator Battery charge remaining Battery/power usage indicator Example system bar: 10.4.2 Icons Navigation icons Navigates home. Navigates back to the previous screen. Shows recent apps. Replaces the back icon when the software keyboard is displayed;... - Page 42 User Manual Albert / MTPT10 GPS acquiring. More icons available. Touch to see details. Background processing is taking place. Touch the icon to see details of the task. Remaining battery life is indicated by the state of the battery icon:...
- Page 43 User Manual Albert / MTPT10 Flight mode, all connections disabled. SIM not present, thus no signal. SIM present, but no signal. Signal and carrier available, mobile data not available. Signal and carrier available, as well as mobile data (3G). Mobile connections: 1X connected (only used in CDMA networks).
-
Page 44: Cardholder Verification
User Manual Albert / MTPT10 Clicking on the plus icon opens a panel to display the remaining icons and additional information, as seen on the right example. The left example shows the notifications in case the device is locked but the screen is turned on: 10.5 Cardholder Verification... -
Page 45: Hour Pci Integrity Check
User Manual Albert / MTPT10 The printing speed depends on the battery charge. For best user experience, please regularly charge the device. 10.7 24 hour PCI integrity check The Albert/MTPT10 payment terminal regulates its own PCI compliance by a 24 hour software integrity check, a security procedure which is carried out at intervals as a background task, and with no degradation of the user experience. -
Page 46: User Maintenance
User Manual Albert / MTPT10 11 User Maintenance 11.1 Printer-Module (optional) A quick, silent thermal printer is integrated in the printer module. Before you use it, insert a receipt roll with thermo sensitive paper in the printer. 11.1.1 Changing the Receipt Roll To open the receipt roll cover you, slide the button at the side of the terminal forward;... - Page 47 User Manual Albert / MTPT10 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Drop the paper roll into the printer tray; see figure below. Use only rolls with the appropriate dimensions and paper type.
-
Page 48: Preventing And Remove A Paper Jam
User Manual Albert / MTPT10 11.1.2 Preventing and Remove a Paper Jam Preventing Paper Jams Do not touch the paper while it is being printed. Do not hold your hand over the paper outlet before or during printing. - Page 49 User Manual Albert / MTPT10 ① ② Carefully push the end clips outwards (3), then pull the battery module out of the socket (4). ④ ③ ③ Change the battery pack. Flap USER MANUAL A G E...
-
Page 50: Charging The Battery
User Manual Albert / MTPT10 Push the module into place. The flap is situated at the top. When it is installed correctly, the plastic catch clicks automatically. The battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to use a new one. -
Page 51: Charging Station
User Manual Albert / MTPT10 11.3.1 Charging Station Insert the DC power cord of the power pack into the charging station. Plug the AC power cable into the power pack and the other end into a wall outlet (see arrows). -
Page 52: Cleaning
User Manual Albert / MTPT10 11.4 Cleaning 11.4.1 Magnetic Stripe Reader To guarantee good results, the Magnetic Stripe Reader should be cleaned from time to time. 11.4.2 Screen Ideally, use a very small amount of water with a lint-free, scratch resistant cloth (microfiber is best) to clean your Albert Screen by dampening the cloth slightly. - Page 53 User Manual Albert / MTPT10 Appendix A. A.1 Technical Data Payment Terminal TI OMAP4460 1.2GHz processor Dimension (L x W x H) 218.3 x 133.2 x 78.4 mm Gross Weight 1 kg including paper roll Android v5.1.1 Operating System Firmware yyy.xx...
- Page 54 User Manual Albert / MTPT10 Screen Light Transmission >= 85% Sensors G-sensor, light sensor, proximity sensor Camera 8 mega pixels Graphics Controller TI OMAP4460 1.2GHz processor WiFi, 802.11 b/g/n BT, Bluetooth 4.0 + EDR Wireless 3G Modem Ethernet (10/100 Base-Tx) Available via pole mounted module...
- Page 55 User Manual Albert / MTPT10 Element PIN entry device INT6220-6011 Encryption T-DES, RSA, AES Key Management Fixed, MK/SK, DUKPT NFC reader Build-in NFC reader Privacy Screen VC-Film ~90° visible angle X/Y Power consumption ~3A (based on printer module using) Operating Temperature -5 °C to 45 °C (Based on IEC standard)
- Page 56 User Manual Albert / MTPT10 100-240V, 50-60Hz, 65W AC Adaptor Output: +12V/5.4A 3.5-mm stereo headphone jack Audio Microphone; 1.5W mono speaker microUSB (for accessory connection) I/O Ports USB OTG, Ethernet 10/100Mbit (via pole mounted module) Technology Thermal printing Speed 80mm/s @7.2V...
- Page 57 User Manual Albert / MTPT10 60 °C, less than one month Battery Pack Storage 40 °C, less than three months Temperatures 20 °C, less than one year A.2 Dimensions 218 mm 133 mm 81 mm USER MANUAL A G E...
- Page 58 The failure is encoded in a blinking pattern of the LED. The number of short flashes indicates the failure code, as listed in the table below. The code should be communicated to the AEVI security support under security@aevi.com...
- Page 59 User Manual Albert / MTPT10 A.4 Tamper codes The device is equipped with multiple tamper sensors that are triggered when a physical penetration attempt of the device is detected. A tampered terminal can be detected by any the following observations during or immediately after power-up: ...
- Page 60 User Manual Albert / MTPT10 A.5 Battery warning messages The device displays a warning message if the battery reaches a low charge level, e.g.: The table below describes what triggers warnings, and what the warning message contains: State Message Sound...
- Page 61 User Manual Albert / MTPT10 Appendix B. Abbreviations Abbreviation Description Third-Generation Cell-Phone Technology Ampere APAC Asia Pacific Europay, Mastercard and Visa Industrial Design Ingress Protection Certification level 1, usually hardware /firmware layer related Certification level 2, usually software layer related...
- Page 62 User Manual Albert / MTPT10 PCI PTS Payment Card Industry, PIN Transaction Security PDF417 Portable Document Format 417, type of 2-dimensional barcode format Personal Identification Number Point Of Sales Quick Response, type of 2-dimensional barcode format Regulatory Compliance Mark Secure Access Module...
- Page 63 User Manual Albert / MTPT10 Appendix C. Declaration of Conformity CE USER MANUAL A G E...
- Page 64 User Manual Albert / MTPT10 Copyright for Print: Published by Aevi International GmbH Heinz-Nixdorf-Ring 1 33106 Paderborn Germany Phone: +49 (0) 52 51 / 6 93-30 info@aevi.com www.aevi.com © Aevi International GmbH Printed in Germany, 2016 USER MANUAL A G E...
Need help?
Do you have a question about the Albert / MTPT10 and is the answer not in the manual?
Questions and answers