Mudlogging Systems MLogger TG Troubleshooting Manual

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MControl can't Connect to the MLogger

MControl can't Connect to the MLogger Remotely

Total Gas is Stuck on 440, 480 or Some Large Number in MControl

CC, TC and/or GC Filament Readings are Erratic

MControl can't Connect to the Internet

MLogger can't Access the Internet using a Satellite

MControl can't Connect to the Internet When using an EDR Workstation

Filament Baseline is Drifting on MControl after Zeroing them

100% Methane Test Gas Calibration will not Show Anywhere Near 10,000 Units

CCD won't Read 100 Units When using the 1% Test Gas

Filaments won't Adjust from a Negative Number to a Positive Number

Changing a Filament

MLogger Main Flow won't Adjust Higher than 2 SCFH

MLogger Carrier Air Pressure won't Adjust above 5 PSI

Chromatograph won't Display any Gas Peaks

MControl Chromatograph Gas Peaks Are Wide Don't All Appear Using the 1% Blend Test Gas

Chromatograph Peaks Appear with no Baseline

Chromatograph Appears as just an Erratic Scribble

MControl Chromatograph Readings aren't Displaying Heavy Gases

Chromatograph Baseline Wanders

WITS Status Keeps Flashing "ERROR" on MControl

MLogger Won't Boot Up After Turning on the Power

MLogger Keeps Rebooting

MControl Data Exports Don't Show All Data, Only Seeing -9999 for My Chromatograph Data

Troubleshooting Guide v2.6.5

Revised: 10/3/08

Link to Operator's Manual

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Page 1 Troubleshooting Guide v2.6.5 Revised: 10/3/08 MControl can't Connect to the MLogger MControl can't Connect to the MLogger Remotely Total Gas is Stuck on 440, 480 or Some Large Number in MControl CC, TC and/or GC Filament Readings are Erratic MControl can’t Connect to the Internet MLogger can’t Access the Internet using a Satellite MControl can’t Connect to the Internet When using an EDR Workstation Filament Baseline is Drifting on MControl after Zeroing them...
Page 2 This document is designed to help with the problems that may occur while the MLogger is operating. Some problems will require the attention of a trained Mudlogging Systems Technician. Please remember that the MLogger is a computer and is therefore subject to basic computer malfunctions.
Page 3 This is the right side of the box (when facing front of MLogger) Blue Side...
Page 4 This is the front view of the MLogger Model TGC. This is the back view of MLogger...
Page 5 Sample Flow Diagram...
Page 6: Mcontrol Can't Connect To The Mlogger
MControl Can’t Connect to the MLogger 1. Look at the front of the MLogger and verify that the “I’m Alive“ light (upper green light on front) is flashing with a steady rhythm. a. NOTE: If it is not flashing the system may still be booting up. 2.
Page 7 9. Check your Internet Explorer. Look under File on the tool bar and at the bottom of the menu there is an option for work offline. Be sure there is no checkmark in front of this option. 10. Make sure that any Anti-virus and Firewall software is disabled or set to allow MControl access to the Internet.
Page 8: Mcontrol Can't Connect To The Mlogger Remotely
b. In the tool bar left click on ADVANCED and then select ADVANCED SETTINGS from the pull down menu. c. The next widow should be titled Adapters and Bindings. There is a list of the different connections the computer is set up to make. i.
Page 9: Total Gas Is Stuck On 440, 480 Or Some Large Number In Mcontrol
c. Plug one end of an Ethernet cable into one of the new router’s LAN ports and the other end into the MLogger’s WAN port. Total Gas is Stuck on 440, 480 or Some Large Number in MControl Watch the video at http://www.mudlogsys.com/downloads.html 1.
Page 10: Mcontrol Can't Connect To The Internet
occurred. If there are any loose solder joints then a soldering iron is required for this repair. Contact the MSI office or personnel before any repair is attempted. MControl can’t Connect to the Internet Setting the router to obtain addresses automatically (DHCP) can fix the problem right away and is the best thing to try first.
Page 11: Mlogger Can't Access The Internet Using A Satellite
In order for the router to find an address automatically (DHCP) left click on the pull down menu labeled Internet connection type. Select the automatic configuration (DHCP) option. Now scroll down to the bottom of this page and click on the Save Settings button. The router is now set up to find addresses automatically.
Page 12 B. Now set up the MLogger’s router with the IP address obtained from the satellite modem. These next steps apply only to the Netgear RP114 router (dark blue color with Netgear in dull silver letters). Newer MLoggers will have the new Linksys wireless router.
Page 13: Mcontrol Can't Connect To The Internet When Using An Edr Workstation
MControl Can’t Connect to the Internet When Using an EDR Workstation 1. First check to see if you are connecting through an EDR’s Internet service. Most companies will provide this through their workstation. The cable that the EDR’s workstation uses should be a CAT 5 Ethernet connection and will connect to the back of the workstation.
Page 14: Ccd Won't Read 100 Units When Using The 1% Test Gas
be two screws set in opposite corners from one another on the TC filament. There are three screws on the CC and GC filament. 3. It may be time to change the TCD filament. These filaments are quite robust but will occasionally fail especially when a lot of moisture is present in the sample line.
Page 15: Filaments Won't Adjust From A Negative Number To A Positive Number
Filaments won’t Adjust from a Negative Number to a Positive Number 1. Check the Total Gas Units in the Logging Parameters window. If the Total Gas is above 480 units then the MLogger is using the TCD filament only. a. Is there gas flowing through the detector? If there is, then the MLogger is using the TCD filament and the CCD is turned off, this is a normal operation of MLogger.
Page 16: Mlogger Carrier Air Pressure Won't Adjust Above 5 Psi
2. Check the Vacuum Jar Filter, the filter may be soiled. Also check to see if the clear jar is screwed on correctly and is snug. 3. If the conditions outside are very cold, check the main exhaust line for any frozen moisture.
Page 17: Chromatograph Won't Display Any Gas Peaks
b. Remove the Filter Housing by loosening both poly flow fittings with a 7/16” wrench. c. Open the Filter Housing using two 9/16” wrenches on opposite ends. When the housing comes loose be careful not to lose the small spring located within (see picture below).
Page 18 4. Check the carrier air pressure gauge located at the front of MLogger. Pull on the black knob of the pressure regulator to unlock the regulator and turn clockwise to increase the pressure. a. If the needle on the gauge does not adjust, then the filter may need to be replaced (see carrier air won’t adjust).
Page 19: Chromatograph Peaks Appear With No Baseline
c. The chromatograph run time and the carrier air pressure have a give and take relationship. If the run time is increased, then decrease the carrier air pressure. If the run time is decreased, then increase the carrier air pressure. Chromatograph Peaks Appear with no Baseline 1.
Page 20: Wits Status Keeps Flashing "Error" On Mcontrol
b. Check the carrier air port for any obstructions or chemical emissions close by. If there is a line for the carrier air that is run outside, be sure it doesn’t intake next to any exhaust lines. WITS Status Keeps Flashing “ERROR” on MControl 1.
Page 21: Mlogger Won't Boot Up After Turning On The Power
4. It is possible to check that the EDR is sending the correct WITS Records that MControl needs to operate correctly, namely the following two WITS Records (as of MControl v.2.6.5050): Description WITS Record # Depth Bit (measured) 0108 Depth Hole (measured) 0110 a.
Page 22: Mlogger Keeps Rebooting
i. Hook up a VGA monitor or flat-panel to the VGA port, and a keyboard to the KBD port located at the back of the MLogger. The keyboard is needed to keep the VGA’s screen alive (there is a five minute screen saver). ii.
Page 23 a. The power supply is subject to electrical failure and there is no quick fix. Switch to the spare MLogger and contact the MSI office for a replacement MLogger. MControl Data Exports Don’t Show All Of The Requested Data, Only Seeing -9999 For My Chromatograph Data Note: The MLogger records all of the well data on its hard drive.

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Mlogger red box Mlogger tgc Mlogger blue box