Scanning Problems; Fax Problems - Samsung SCX-4x26 Series User Manual

Scanning problems

CONDITION
• Make sure that you place the original to be
The scanner does
scanned face down on the scanner glass, or
not work.
face up in the ADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the USB cable is connected
properly.
• Make sure that the USB cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
• Check if the machine is printing received
The unit scans very
data. If so, scan the document after the
slowly.
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It will
help to increase the speed. For details about
how to set BIOS, refer to your computer
user's guide.
• There may be a copying or printing job in
Message appears on
progress. When that job is complete, try your
your computer
job again.
screen:
• "Device can't be • The Selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want." • The printer cable may be improperly
• "Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program." operating environment is not set up properly.
• "Port is Disabled. • Ensure that the machine is properly
• "Scanner is busy connected and the power is on, Then restart
receiving or your computer.
printing data. • The USB cable may be improperly connected
When the current or the power may be off.
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."
SUGGESTED SOLUTIONS

Fax problems

CONDITION
• Unplug the power cord and plug it in again.
The machine is not
• Ensure that there is power to the electrical
working, there is no
outlet.
display and the
buttons are not
working.
• Check that the phone line is connected
No dial tone sounds.
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
Make sure that the numbers are stored in
The numbers stored
memory correctly. Print a Phone Book list,
in memory do not
referring to page 53.
dial correctly.
• Make sure that the paper is not wrinkled and
The original does not
you are putting it in correctly. Check that the
feed into the
original is the right size, not too thick or thin
machine.
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. See page 62.
• The receiving mode should be set to Fax.
Faxes are not
• Make sure that there is paper in the tray.
received
• Check to see if the display shows any error
automatically.
message. If it does, clear the problem.
• Make sure that the original is loaded in the
The machine does
ADF or on the scanner glass.
not send.
• Sending should show up on the display.
• Check the fax machine you are sending to, to
see if it can receive your fax.
• The fax machine sending you the fax may be
The incoming fax has
faulty.
blank spaces or is of
• A noisy phone line can cause line errors.
poor-quality.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 61.
The fax machine sending you the fax had a
Some of the words
temporary document jam.
on an incoming fax
are stretched.
Check your scan unit for marks and clean it.
There are lines on
See page 59.
the originals you
send.
The other fax machine may be turned off, out of
The machine dials a
paper, or cannot answer incoming calls. Speak
number, but a
with the other machine operator and ask her/
connection with the
him to sort out the problem.
other fax machine
fails.
There may not be enough memory space to
Faxes do not store in
store the fax. If the display shows the Memory
memory.
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
SUGGESTED SOLUTIONS
Troubleshooting_ 75