TSYS VERIFONE VX 680 Quick Reference Manual

CREDIT SALE CREDIT REFUND
SALE
• Select • Tap the
ENTER
• Enter sale amount and press • Select
ENTER
– Enter tip amount and press , • Enter refund amount and press
ENTER
or press to bypass. • Select
YES
• Select • Swipe customer card, insert customer card,
• Swipe customer card, insert customer card, or manually enter account number and press
ENTER
or manually enter account number and press
ENTER
– Select the desired language
– Select the desired language – Select
CREDIT
– Select – Enter expiration date (MMYY) and press
ENTER
– Enter expiration date (MMYY) and press • Terminal dials out
YES
– Card present? Select – Remove the card
(if No, see Mail/Phone section) • Receipt prints
– Imprint the card and press ENTER
– Enter V-Code and press ENTER , DEBIT REFUND
or press ENTER to bypass • Tap the
– If bypassed, select V-Code option: • Select
NO XREAD
(no V-Code), (unreadable), • Enter refund amount and press
XPROV
or (not provided) • Select
ENTER
– Enter Zip Code and press • Swipe customer card or manually enter
• Terminal dials out account number and press
– Remove the card • Select
• Receipt prints • Have customer enter
and press
MAIL/PHONE SALE
• Enter original transaction date (MMDDYY),
SCROLL
• Tap the icon and press
PHONE ORDER
• Select • Enter original time (HHMMSS), and press
ENTER
• Enter sale amount and press • Terminal dials out, and receipt prints
YES
• Select
• Manually enter account number and press REVERSAL (FULL/PARTIAL)
ENTER Reversals may only be processed on sales within
• Enter expiration date (MMYY) and press ENTER the current batch.
• Select option: PHONE or WEB
– If Web, encrypted? Select YES or NO • Tap the
ENTER
• Enter purchase order number, and press • Select
ENTER ENTER
• Enter V-Code and press , or press • Select
to bypass (partial amount reversed)
– If bypassed, select V-Code option: • Select retrieval method:
NO XREAD
(no V-Code), (unreadable), (amount)
XPROV
or (not provided) • Enter retrieval information, and press
ENTER
• Enter street address number and press • Transaction displays on screen; select
ENTER
• Enter Zip Code and press (reverses trans),
NEXT
• Terminal dials out, and receipt prints or
– If No or Next, follow prompts.
DEBIT SALE
– If partial reversal, enter the dollar amount to
SALE
• Select be reversed and press
ENTER
• Enter sale amount and press • Terminal dials out, receipt prints
YES
• Select
• Swipe customer card
• Select DEBIT
• Have customer enter PIN on PIN pad and press
ENTER
ENTER
– Enter cash back amount and press
• Terminal dials out, and receipt prints
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
TERMINAL MESSAGES
SCROLL AMOUNT DUE/BALANCE DUE:
icon
REFUND
has occurred. Ask customer for another form
ENTER
of payment for the remaining balance of the
YES
sale. Press ENTER to print the receipt. Pressing
CANCEL will not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
street address and ZIP code entered match the
CREDIT
customer's billing address.
ENTER
CALL:
Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Use Code 10 procedure. Call the Voice
SCROLL icon Authorization Center.
REFUND
ENTER CARD SWIPE ERROR:
YES
Swipe card again or manually key-in account
number.
ENTER
DEBIT COMM ERROR:
A communication error has
PIN
on PIN pad occurred. Check line connections, call Help
ENTER
Desk.
ENTER GB (NUMBER):
Good batch. Batch transmission
ENTER
accepted.
MANUAL ENTRY NOT ALLOWED:
will not allow manual entry. Debit cards may
not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER):
SCROLL icon until Reversal displays Rejected Batch. Call Help Desk.
REVERSAL
FULL PARTIAL
(full amount reversed) or
INV# AMT
(invoice #) or
ENTER
YES
NO
(returns to last screen),
(scrolls to next trans)
ENTER
0300017
V100815
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or registered trademarks of their respective owner.
RECORD NOT FOUND:
Invoice number is not found
A partial authorization in terminal batch.
SETTLE FAILED, RETRY:
Settlement failed, call help
desk.
V-CODE:
Verification Code. A 3-4 digit non
Checks if the embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal at
Hold the card.
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual configurations
performed on the terminal will be reset after
Magnetic stripe did not read.
a download.
Current transaction
Quit Duplicating or
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
VERIFONE® VX 680, XEVA432 / XEVA433
R E T A I L