Wyze Cam v1 Basic Troubleshooting Manual

Wyze Cam v1 Basic Troubleshooting Manual

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Wyze Cam v1 and v2 Basic Troubleshooting Guide 
 
 
 
Table of
Contents 
 
1-844-999-3226 
Mon-Sat 8am-4pm PT 
 
 
 
(Version 1.0.2) 
 
 
 
 
 
 
1-844-999-3226 
Mon-Sat 8am-4pm PT
 
Wyze
Support 

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Summary of Contents for Wyze Cam v1

  • Page 1     Wyze Support  1-844-999-3226  Mon-Sat 8am-4pm PT        Wyze Cam v1 and v2 Basic Troubleshooting Guide  (Version 1.0.2)          Table of Contents    Camera Setup Troubleshooting  Cannot Setup  No Longer Connecting  Micro SD Card ...
  • Page 2   “Cannot connect to local network.”  This can happen when the Wyze Cam is unable to acquire the IP from the router. It is  most often due to an incorrect password or a special router setting. A quick troubleshooting  method is to verify the password and restart your router.  ...
  • Page 3 Hold still at the new distance for 5 seconds to give your Wyze Cam  time to adjust to the new distance.  3. If you a using a tablet (larger screen), hold the tablet and Wyze Cam a bit farther  apart so that the Wyze Cam can see the entire screen of the tablet.  ...
  • Page 4 Micro SD Card  If you are experiencing issues you will want to verify the card is compatible with the  Wyze Cam, and then you will want to narrow down if it is an issue with the card, or the Wyze  Cam itself.​...
  • Page 5   1. Cycle the power on your camera  2. Cycle the power on your phone/device  3. Log out of the Wyze App  4. Log back into the Wyze App    You should begin to receive notifications on your phone/device. If you do not, please contact ...
  • Page 6 3. Press the start button, which for most people should be labeled ​ " I Moved It"  4. The scan will take about 4-5 minutes.   5. Once the scan is complete it will produce a code, please copy that code and send it to  Wyze Support.   ...
  • Page 7: Factory Reset

    Factory Reset    Wyze Cam Model: WYZEC1 Instructions    -If using an SD card with the camera, remove it before proceeding.  -Leave the unit plugged in and power on.  -Press and hold the setup button on the bottom of the unit for 20 seconds. ...

This manual is also suitable for:

Cam v2

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