Inmarsat Fleet One User Manual
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Inmarsat Fleet One User Manual

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Fleet One
V. 1.1

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Summary of Contents for Inmarsat Fleet One

  • Page 1 Fleet One V. 1.1...
  • Page 3 User Manual Fleet One...
  • Page 5 User Manual Fleet One V.1.1...
  • Page 6 Inmarsat shall not be liable for any loss or damage of any kind, including indirect or consequential loss, arising from use of the information and all warranties and conditions, whether express or implied by statute, common law or otherwise, are hereby excluded to the extent permitted by English law.

  • Page 7: Table Of Contents

    Powering Up the Primary Handset ..................13 Primary Handset features ......................14 Using the Web Console ..........47 Register to the Network......................47 Navigating the Web Console ....................49 Navigating the Web Console ....................51 Troubleshooting ............106 General LED status ....................... 106 © INMARSAT MARITIME...

  • Page 9: Certifications

    FCC CAUTION Any Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the FCC, to operate this Fleet One satellite Communication System . © INMARSAT MARITIME...

  • Page 10: Industry Canada Statement

    100cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. EC Declaration of Conformity Fleet One Satellite communication system, to which this declaration relates, is in con- formity with the following standards and/or other normative documents: RoHS2 Directive 2011/65/EU ETSI EN 301 444, ETSI EN 301 489-1, -19 &...

  • Page 11: Safety Instructions

    Failure to comply with these precautions or with specific warnings elsewhere in this user guide violates safety standards for the intended use of the UE. Inmarsat assumes no liability for the customer’s failure to comply with these requirements. Hazard Symbols...
  • Page 12 To legally operate Inmarsat equipment, it is necessary to obtain permission from the local telecommunications regulatory authorities of the country from which you are operating.

  • Page 13: Important Information To Installers And Users

    Contents of this manual may be subject to change without notice. To obtain the latest version, please contact the product manufacturer or distributor. Installation Refer to the Fleet One Installation Manual. © INMARSAT MARITIME...

  • Page 15: Introduction

    Fleet One services requirements for the targeted maritime market seg- ments. The Fleet One data service offers a throughput of up to 100 kbps. The ser- vice offers both voice and IP data connectivity and that operates over Inmarsat’s existing BGAN network.

  • Page 16: Features

    The built-in Web Console allows you to manage your phone book, messages and calls, and customize the terminal to your specific needs. Interfaces The Fleet One UE has the following interfaces: > +12V / 24V DC Power Input Connector >...

  • Page 17: Main Units

    Primary Handset Above Deck Unit (ADU), the antenna unit The Fleet One ADU is maritime 3-axis controlled antenna. The antenna is self- tracking based on patented beam squint technology. The simple and robust electromechanical system, with one motor per free axis, provides full coverage in azimuth and elevation.

  • Page 18: Below Deck Unit (Bdu), The Transceiver

    Below Deck Unit (BDU), the transceiver The BDU has been developed for maximum flexibility and is the controlling unit for the Fleet One UE. It features reliable industry standard interfaces and ena- bles users to have optimal connectivity no matter what the conditions or your position at sea.

  • Page 19: Status Leds

    Remove the screw that secures the SIM card cover using a T10 Torx driver to ac- cess the SIM card slot. The UE requires a dedicated Fleet One service SIM card to access the network and to configure the settings of the UE.

  • Page 20: Primary Handset

    User Manual - Fleet One Front panel The following diagram shows the front panel of the BDU. Antenna (TNC-Type) Connector GPS Output Port SIM Card Slot Primary Handset Port Grounding Stud Power Switch PoE Port (RJ45) DC Power Connector Phone Port (RJ11) Primary Handset The wired Primary Handset has a colour LCD and keypad.

  • Page 21: Getting Started

    1.1 Getting Started System Configuration FLEET ONE ADU Above Deck Unit (To be installed in an exposed area) Below Deck Unit (To be installed in protected area) +12V / 24V DC FLEET ONE BDU Primary Handset AC/DC Power Supply Unit...

  • Page 22: Preparation For Operation

    Preparation for Operation 3.2.1 Install the SIM card. The terminal requires a Fleet One service SIM card to access the Inmarsat network and to configure the settings of the BDU. Please refer to your Airtime Service Provider for more information.
  • Page 23 Unscrew and remove the clamp from the BDU. Plug in the Primary Handset connec- tor into the Handset port on the BDU front panel and place the clamp on the top of the Primary Handset cable’s strain relief. © INMARSAT MARITIME...
  • Page 24 User Manual - Fleet One 3.2.3 Powering Up The Terminal Use the ON/OFF switch on the BDU’s front panel. Wait for all LED indicators to turn green to indicate the terminal is completely powered. Refer the table below for meaning of the status indicators.
  • Page 25 When you acquire the SIM card from the Airtime Service Provider you will also be supplied with a PIN (Personal Identification Number: 4 to 8 digits). Note: You will need to enter the PIN at start-up if the FLEET ONE BDU has been powered down. Follow these steps to enter the SIM PIN: Using the keypad on the Primary Handset, enter the SIM PIN.

  • Page 26: Using The Primary Handset

    Using the Primary Handset The Primary Handset The Primary Handset is connected to the Fleet One UE using the dedicated HANDSET port and is powered directly from the BDU. The Primary Handset not only acts as a standard phone that allows you to make and receive voice calls, it also serves as a remote access UE (User Equipment) for you to access various configurations supported by the BDU.

  • Page 27: Powering Up The Primary Handset

    In full functioning mode, there is no PIN authentication required to start using the Fleet One terminal. All BDU settings including contacts, messages and call logs are loaded into local memory of the Primary Handset once the BDU is configured.

  • Page 28: Primary Handset Features

    User Manual - Fleet One Primary Handset features Earpiece End key Display Keypad (Alpha-numeric) Ear-piece Socket Power Key OK Key Clear Key 4-Way Navigation Keys Microphone Select Left Key Service Port Select Right Key Ringer* Call/Send key *The ringer is located at the back of the Primary Handset.
  • Page 29 Press this key to end active calls or exits from any menus or sub menus. Keypad Used to enter numbers and characters. Press to add a space when writing text. The functions available depend on whether you are typing a phone number (number mode) or text (text mode). © INMARSAT MARITIME...
  • Page 30 User Manual - Fleet One Keys Description/Functions Star * key When entering a phone number, press this key to insert a *. Press and hold this key to insert a +. When writing text, press this key to access a list of special symbols.
  • Page 31 The indicator line shows status symbols informing you about the operating conditions of the Primary Handset. > Selection Key line The Selection key line operates using the Left or Right selection keys with the to access menus and controls. © INMARSAT MARITIME...
  • Page 32 Primary Handset keypad lock is active. Primary Handset is not communicating with the BDU. Primary Handset is communicating to BDU. The terminal has locked on to Inmarsat satellite “I-4 Asia Pacific”. The terminal has locked on to Inmarsat satellite “I-4 EMEA”.
  • Page 33 Ring. > The calling party’s number will be displayed on the screen. If the number is stored in the contacts, the corresponding name of con- tact will be displayed. To answer an incoming call, press the key. © INMARSAT MARITIME...
  • Page 34 User Manual - Fleet One Adjusting volume during a call Use the 4-way navigation ring to adjust the volume. Press ‘up’ key to increase the volume Press ‘down’ key to decreaase the volume © INMARSAT MARITIME...
  • Page 35 This is menu is for SMS related services. Settings This menu configures general BDU settings. Terminal This menu displays general BDU information. Security settings This menu configures security settings related to the BDU. Phone manager This menu configures local handset settings. © INMARSAT MARITIME...
  • Page 36 User Manual - Fleet One Contacts Menu The Contacts menu allows you to store, retrieve and update names and phone numbers of your contacts in the Primary Handset memory and in the SIM card memory. You can also access this...
  • Page 37 > Call Make a voice call to this contact. > Send message Open a SMS editor to send a text message to this contact. > Edit contact Edit information of this contact. > Delete Delete this contact. © INMARSAT MARITIME...
  • Page 38 User Manual - Fleet One > Copy Select this to copy this contact from SIM card memory to BDU memory or vice versa. > Forward contact Forward information of this contact using SMS. > Assign Speed Dial Add this contact to the speed dial list.
  • Page 39 Received calls > Dialled calls > All calls Delete all logs including Missed, Received and Dialled logs. Call/Data usage Display the accumulated call and data duration. Press Left selection key to clear the call or data duration. © INMARSAT MARITIME...
  • Page 40 User Manual - Fleet One Telephony Menu The Telephony menu allows you to configure te- lephony related settings with the following sub menus: Port Settings > Primary Handset Contain options for incoming and outgoing call types. Select this to configure the call type settings. The following options are...
  • Page 41 Call key. You can make a voice call directly from the Main Display screen by pressing the corresponding speed dial entry number + Call key once the speed dial feature is enabled with a valid contact entry. © INMARSAT MARITIME...
  • Page 42 User Manual - Fleet One Data Menu The Data menu provides the following sub menus to manage and configure data connections (PDP profile) for the BDU: Manage profiles Allow you to manage the Primary PDP profiles. > Standard profile One Standard Primary PDP profile has been created in the Primary profile list as a default profile.
  • Page 43 Specify the IP address for Static IP configuration. This field is ignored for Dynamic IP configuration. Default is blank for Dynamic IP configuration. > Header comp. Contain options to enable or disable header compression. Default is Ena- bled. © INMARSAT MARITIME...
  • Page 44 User Manual - Fleet One Note: You will be prompted to save the changed settings before exiting the sub menu. Press Left selection key or key to save the changes. Icon in the profile list indicates that the profile is not active and icon indicates that the profile is currently active in use.
  • Page 45 > Send Select this when you are ready to send your message. > Save Select this to save the message into the draft folder. > Clear screen Select this to clear all the written text. © INMARSAT MARITIME...
  • Page 46 User Manual - Fleet One Tips for writing the text: > Press the 0 key to add a space. > To quickly change the text input mode when writing text, press repeatedly and check the indicator at the top of the display: - <ABC>: Capital letters...
  • Page 47 Select this to add the phone number of the selected message into the contact list. Note: You can also make a voice call to the selected message contact when browsing through the messages list by pressing the Call key. © INMARSAT MARITIME...
  • Page 48 User Manual - Fleet One Sent Contain text messages that you have sent. The following are available options when pressing the Left selection key while browsing through or viewing the messages in this folder: > Open Open selected message. You can also press...
  • Page 49 Primary Handset. Delete all Select this to clear the messages in a particular folder. Available folder options are: > All messages Delete messages in all folders including Inbox, Sent and Draft. > Inbox > Sent > Draft © INMARSAT MARITIME...

  • Page 50: Settings Menu

    User Manual - Fleet One Settings Menu The Settings menu provides the following sub menus to configure the BDU: Ciphering mode Contain options to enable/disable the use of cipher- ing mode between the network and BDU. Note: Status icon is displayed in the Main Dis- play screen when ciphering is enabled.

  • Page 51: Satellite Selection

    Make sure that the format is correct when entering an IP address. Press the Star key multiple times to insert the “.” sign. Satellite Manage settings related to Inmarsat satellites. > Satellite selection Allow you to select the preferred satellite to lock on to. Default is AUTO where the BDU automatically searches for the best satellite in view to lock on to.
  • Page 52 User Manual - Fleet One Note: Depending on the network, some settings may not be available or may prevent other settings from being activated. The following sub menus are available: > Call forwarding Allow you to configure for call forwarding services depending on various conditions.
  • Page 53 > Retrieve all Retrieve network settings of all the listed conditions. > Update Update configured settings to the network for the highlighted condition. > Update all Update configured settings of all the listed conditions to the network. © INMARSAT MARITIME...
  • Page 54 User Manual - Fleet One > Cancel all Deactivate all condition settings. You will be asked to enter the call barring password when updating the settings to the network. Consult your equipment distributor if necessary. Note: Always use Retrieve all or Retrieve options to retrieve the latest settings from the network.
  • Page 55 Show current Latitude and Longitude coordinates, the GPS type and Time of acquisition on the BDU. Terminal Info Display a list of information of the BDU. > Manufacturer Manufacturer name of the BDU > Software version Software version of the BDU > Model Model name of the BDU © INMARSAT MARITIME...
  • Page 56 User Manual - Fleet One > IMEI number IMEI number of the BDU > IMSI number IMSI number of the SIM card > Subscriber number Subscriber’s telephone number > Serial number Serial number of the BDU ADU Info Display a list of information of the Antenna.
  • Page 57 You will be asked to enter the new PIN code once you have entered the correct PUK. However, the SIM card is no longer usable if you have entered wrong PUK for 10 times. © INMARSAT MARITIME...
  • Page 58 User Manual - Fleet One You will be asked to key in the existing PIN (or default PIN if it has not been changed) before the PIN can be enabled. > Disable Disable the selected PIN. You will be asked to key in the existing PIN (or default PIN if it has not been changed) before the PIN can be disabled.
  • Page 59 Contain options to enable/disable the message tone. > Volume Configure the volume for the standard tones (both key and message tones). Using the 4-way navigation ring , press up/right to increase and down/left to decrease the volume. © INMARSAT MARITIME...
  • Page 60 User Manual - Fleet One Ring tone > Tone Select desired ring tone pattern. > Volume Configure the volume of the ring tone. Using the 4-way navigation ring , press up/right to increase and down/left to decrease the volume. Language Allow you to change the menu display language.

  • Page 61: Using The Web Console

    1.1 Using the Web Console Register to the Network Connect your computer to the Fleet One using a LAN cable. When the connection has been established, open the web browser. Type http://192.168.1.35 in the Address field and press Enter.
  • Page 62 User Manual - Fleet One The Fleet One BDU Web Console will appear on the screen. The Fleet One BDU will automatically register to the network. This process will include GPS acquisition, satellite tracking and registration with the network, which will take a few minutes.

  • Page 63: Navigating The Web Console

    Firewall Telephony PPPoE Misc Settings Tracking Admin Support Accounts About 5.2.2. Status/Action Indicators These icons indicate the status of the Fleet One BDU. > Blue indicates the item is active. > Grey indicates the item is inactive. © INMARSAT MARITIME...
  • Page 64 Indicates if a new GPS fix is GPS icon available or not. These icons indicate the status of the Fleet One BDU and also function as short- cut buttons to the respective menu as indicated below. > Blue indicates the item is active.

  • Page 65: Navigating The Web Console

    Indicates the received signal strength (C/No in dB Hz). Temperature Indicates the UE’s current operating temperature status. Indicates the latitude, longitude, type and time of the GPS acquisition. Indicates the azimuth and elevation angle of the antenna with Pointing Angle the corresponding satellite in view. © INMARSAT MARITIME...
  • Page 66 User Manual - Fleet One Satellite Selection The default Satellite Selection is in Auto mode. In Auto mode, the UE will scan all the visible satellites and track the satellite with the most optimum elevation angle or the last used satellite.
  • Page 67 Phone menu provide the following options: I. PhoneBook - The Phonebook entries can be stored on the SIM card or the Fleet One BDU. - Allows you to view, add, edit and delete entries on your Phonebook list. - You can make and send SMS messages directly from your Phonebook entries.
  • Page 68 User Manual - Fleet One Storage Usage Shows the number for Phonebook entries used in the SIM card and Terminal locations. For example: (SIM –2/150) indicates: Storage location – SIM card Total number of entries used = 2 Total number of entries available = 150 Adding a new Phonebook entry Click Add.
  • Page 69 Select the entry from the Phonebook list. Click Send SMS. The Phonebook console switches over to the Compose SMS console. Type in the text message and click Send. II. Call History To check history log of calls made and received. © INMARSAT MARITIME...
  • Page 70 User Manual - Fleet One View option The View option allows you to view the Call History entries. From the drop-down menu, select: To view the list of the dialed, received and missed calls. Dialed Call To view the list of dialed calls only.
  • Page 71 Follow these steps to delete a Call History entry: Select the entry from the Call History list. Click Delete. Click Ok to confirm or click Cancel to abort deleting the entry. Click Refresh to refresh the Call History list. © INMARSAT MARITIME...
  • Page 72 User Manual - Fleet One SMS Menu Click on SMS icon. SMS menu provide the following options: I. Compose To compose and send text messages. Simply enter a mobile number, type your message and click Send. II. Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received.
  • Page 73 Click the Send button to send the SMS. To save an unsent SMS, click the Save button and the unsent SMS will be saved in Draft. To clear the typed message on the text editor, click the Clear button. © INMARSAT MARITIME...
  • Page 74 User Manual - Fleet One II. Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received. Replying to a SMS Follow these steps to reply a SMS: Click on a SMS to select it. The selected SMS will be highlighted in light blue.
  • Page 75 Follow these steps to delete multiple SMS from the Inbox list: 1. Select the message by checking the checkboxes beside each SMS. 2. Click Delete. 3. Click OK to confirm the delete, or Cancel to abort the delete. 4. Click Refresh to refresh the Inbox list. © INMARSAT MARITIME...
  • Page 76 User Manual - Fleet One III. Sent Shows the details (Receiver information, Message, Date and Time stamp) of all SMS sent. Resending a sent SMS Follow these steps to resend a sent SMS (sending the same SMS to the same receiver): Click on a SMS to select it.
  • Page 77 Deleting a SMS from the Sent list Follow these steps to delete a single SMS from the Sent list: Click on a SMS to select it. Click Delete. Click OK to confirm or click Cancel to abort deleting the SMS. © INMARSAT MARITIME...
  • Page 78 User Manual - Fleet One Deleting multiple SMS from the Sent list Follow these steps to delete multiple SMS from the from the Sent list: Select the message by checking the checkboxes beside each SMS. Click Delete. Click OK to confirm the delete, or Cancel to abort the delete.
  • Page 79 Deleting a SMS from the Draft list Follow these steps to delete a SMS from the Draft list: Click on a SMS to select it. Click Delete. Click OK to confirm or click Cancel to abort deleting the SMS. © INMARSAT MARITIME...
  • Page 80 User Manual - Fleet One Deleting multiple SMS from the Draft list Follow these steps to delete multiple SMS from the Draft list: Select the message by checking the checkboxes beside each SMS. Click Delete. Click OK to confirm the delete, or Cancel to abort the delete.
  • Page 81 Data icon. Data menu provides the following options: Connection Primary Profiles III. Port Forwarding Firewall PPPoE VI. Misc VII. Settings I. Connection To activate the default profile, click Activate Default Profile. The PDP context will be activated. © INMARSAT MARITIME...
  • Page 82 User Manual - Fleet One When connected, APN and the assigned public IP Address details will be dis- played. You can proceed to access the Internet and use the related features. To disconnect the data connection, click Deactivate Data Connection.
  • Page 83 By default, the APN from the SIM will be selected. Follow these steps to change the Access Point Name (APN): Select User Defined. Enter the new APN in the field space provided (e.g. BGAN inmarsat.com). Enter the username and password if required. IP Configuration By default, the Dynamic IP Address is selected.
  • Page 84 III. Port Forwarding Port Forwarding is a feature for Router (multiple-user) mode. This feature sets the Fleet One BDU to direct incoming traffic on certain TCP/UDP port to a specific port on a local PC (IP Address). Follow these steps to add a new forwarding rule: Click the Add button.
  • Page 85 1.1 Enter the Destination IP Address. (For example, the IP Address of the PC that is connected to the Fleet One BDU). Select the Protocol type TCP (e.g. for HTTP, it will be TCP) UDP. Enter the Destination Port number in the space provided (For example: listening port of the particular service (for example TCP port 80 for web server) on the PC that is connected to the Fleet One BDU).
  • Page 86 User Manual - Fleet One Incoming Rule To add and define up to 10 rules to allow or reject incoming packets. © INMARSAT MARITIME...
  • Page 87 1.1 Outgoing Rule To add and define up to 10 rules to allow or reject outgoing packets. © INMARSAT MARITIME...
  • Page 88 User Manual - Fleet One DoS Protection To add to enable block packets from public network. By default, the DoS is disa- bled. Port Scan Protection To enable block other packets from public network. By default, the Port Scan Protection is disabled.
  • Page 89 1.1 Service Filtering To prevent external network accessing your terminal. By default, the Service Filtering is disabled. Administrator Control To block any keyword in the content of the accessing page. © INMARSAT MARITIME...
  • Page 90 User Manual - Fleet One V. PPPoE By default, the PPPoE is disabled. Select Enable. Click Update. Once the PPPoE service is enabled, a pop-up message box indicates the PPPoE service is activated and requires rebooting of terminal for the service to take effect.
  • Page 91 You cannot change the Router settings while a Data connection is active, you must first disconnect your Data session. Check “Always On (Auto PDP Context Activation)” if required. Click Update to allow the selection to take effect. Click Refresh to query the current mode. © INMARSAT MARITIME...
  • Page 92 User Manual - Fleet One Settings Menu Click on Settings icon. Setting menu provides the following options: Language Terminal Info III. Ethernet Telephony VI. SMS VII. Tracking VIII. Admin IX. Support Accounts XI. About I. Language Select the desired language for the Web Console to be displayed. (Spanish, Chi- nese- Simplified and Chinese-Traditional may not be an option that is available at the time of purchase).
  • Page 93 Displays information about the Manufacture ID, Software version, Model ID, IMEI number, IMSI number (only when a SIM card is inserted), Subscriber number and Antenna Unit’s serial number. Logs Displays event and error logs of the UE. © INMARSAT MARITIME...
  • Page 94 User Manual - Fleet One Call Log Displays the call history including standard voice calls, high-quality/fax calls, standard data sessions and streaming data sessions. Call / Data Usage Displays the total call usage and total data usage. Click clear to reset counter.
  • Page 95 Reject List. Allow List All PCs/Laptops will be denied access to the TU except for those (MAC addresses) listed in the Allow List. When selecting this list, at least one entry should be there to access the TU. © INMARSAT MARITIME...
  • Page 96 User Manual - Fleet One Static route Users can configure the static route to create a new entry route in the router’s routing table. It allows the network to forward packets to the IP address destina- tion stored in the routing table.
  • Page 97 Click Update to allow the setting to take effect. Port Configuration For each of the 3 ports, a choice of the quality calls can be selected. Select your ideal call quality and click Update. Primary Handset Phone Port © INMARSAT MARITIME...
  • Page 98 User Manual - Fleet One Caller ID Click Retrieve to get current setting of the Allow called party to see your number configuration. To change the setting, select Yes, No, or According to network sub- scription for the Allow called party to see your number configura- tion.
  • Page 99 Clicking Retriever All will retrieve the current settings of all four call bar- ring scenarios at the same time. Clicking Apply All will allow the settings of all four call barring scenarios to take effect at the same time. © INMARSAT MARITIME...
  • Page 100 User Manual - Fleet One Call forwarding Click any individual Retrieve option to get current setting of the corre- sponding scenario in which incoming calls would be forwarded. Select the scenario in which the calls should be forwarded, or deselect the scenario to disable the corresponding call forwarding setting.
  • Page 101 Select Call List or Phonebook to choose which directory you want to be restricted by. III. Select Allowed List or Blocked List for each of the 3 ports to choose if that particular port numbers are the allowed or block list. © INMARSAT MARITIME...
  • Page 102 User Manual - Fleet One V. Pin Terminal PIN Click Terminal PIN to configure the Terminal PIN settings. Select Disabled if you do not need to set the Terminal PIN. Select Enabled to set the Terminal PIN. Enter the PIN number in the Enter PIN filed and click Update PIN.
  • Page 103 Re-enter the new PIN number in the Re-enter New PIN field. Click Change PIN Password. The Transceiver PIN is now changed. Note: The SIM PIN2 depends on the SIM card. Consult your equipment distribu- tor if necessary. © INMARSAT MARITIME...
  • Page 104 User Manual - Fleet One VI. SMS To change the SMS service Center Address number, enter the new number in the space provided and click Update. Note: Please contact your distributor or service provider if you do not know the Service Center Address.
  • Page 105 Select Disabled if you do not need GPS reporting. Select Enabled if you need GPS reporting. Select either IP Data or SMS mode. Key in the desire frequency in seconds. (The time interval to update the server). © INMARSAT MARITIME...
  • Page 106 User Manual - Fleet One Key in the server phone number (SMS mode only). Key in the server IP address (IP Data mode only). Key in server Port number (IP Data mode only). Server Connection type is fixed to TCP (IP Data mode only).
  • Page 107 By default, the SIM is selected which mean the APN stored in the Sim card will be used for the tracking function. Follow these steps to change the Access Point Name (APN): Select User Defined. Enter the new APN in the field space provided (e.g. BGAN-AU.INMARSAT.COM). Enter the username and password if required. © INMARSAT MARITIME...
  • Page 108 The Web Console login password is now changed. Firmware Upgrade Firmware upgrade is to update the Fleet One BDU with the latest firmware. Please refer to your respective distributor for the latest version. Warning: DO NOT abort the upgrading process or unplug the power of the BDU during the firmware upgrade process at any time.
  • Page 109 Safe mode. The Web console will appear. Re-log in using the provided username and pass- word. Note: If the BDU web console didn’t appear, you can manually refresh the web console by clicking the F5 on your keyboard. © INMARSAT MARITIME...
  • Page 110 User Manual - Fleet One Browse to the location of the new firmware, select, and click Upload. Firmware upgrade will take approximately 10 to 12 minutes to complete. You will be prompted with the Result: Firmware Upgrade Completed mes- sage.
  • Page 111 Warning: All the settings and user data (e.g., Phone Book, GPS, etc.) of the BDU will be cleared and reset to the default settings. If you do not wish to lose criti- cal user data such as Phone Book, please use limited reset option available via Primary Handset. © INMARSAT MARITIME...
  • Page 112 User Manual - Fleet One Save Settings To power down the BDU Terminal Unit using the main power switch, it is recom- mended to save the recent setting changes. To save the recent changes, click Save Now. GPS Output By default, the BDU Terminal Unit outputs the GPS data in NMEA format (at 9600bps) via the NMEA 0183 Connector for GPS output.
  • Page 113 In order to have a remote access, the terminal should be set in Router Mode ( multi-user ) and a PDP context active. If there is no active PDP context, the user can activate the PDP context by means by SMS command. © INMARSAT MARITIME...
  • Page 114 User Manual - Fleet One To access the web console remotely, the user has to use the public IP address of the PDP context. Backup/Restore If you wish to backup your current settings, you may choose Full backup or Partial Backup: Full backup –...
  • Page 115 Port number: 80 if user wants to host a web server on the PC attached to the UT. HTTP Redirect When enabled is selected, a warning message will prompt user to activate PDP connection before web browsing. © INMARSAT MARITIME...
  • Page 116 User Manual - Fleet One Serial Device Note: Port forwarding rule must be configured prior to usage of this feature. A serial device server can transfer data between the computer serial port (COM port) and an Ethernet LAN. The serial device server is configured with a unique TCP/IP port connection on a TCP/IP network.
  • Page 117 Hosts deny list defines networks from which we deny the SIOSERV traffic Note: The deny list takes place precedence over the allow lists. Statistics Display the statistics of the transmitted data to the local and remote PC in bytes. © INMARSAT MARITIME...
  • Page 118 User Manual - Fleet One © INMARSAT MARITIME...
  • Page 119 Display information of the support telephone number, support email address, Support URL and Services URL. (The information shown is for sample purpose only.) XI. Accounts Select Add to add new user. Select Delete to delete specific user. Select Change Password to change specific user’s password. © INMARSAT MARITIME...

  • Page 120: Troubleshooting

    User Manual - Fleet One Troubleshooting General LED status TERMINAL LED LED behavior Descriptions / Remedial Actions BDU is in power-off state. BDU is powering up. Steady amber BDU successfully powered up. Steady green Terminal failure during boot up or operation. User action Steady red required.
  • Page 121 GPS acquisition failure (GPS Error). User action required. Steady Red SIM Card Symptoms Descriptions / Remedial Actions > Ensure that a correct Inmarsat SIM card is used. SIM Card cannot > Ensure that a SIM card is properly inserted into SIM Card be detected by slot.
  • Page 122 User Manual - Fleet One PoE LAN Port (RJ45) LED behavior Descriptions / Remedial Actions > Ensure that the Ethernet Cable is plugged into the PoE LAN port (RJ45) correctly. No LAN indication > Check to ensure that the Ethernet Port on your PC / Laptop is working fine.
  • Page 123 Please lower the volume of the phone in such Distorted audio situation. during outgoing/ > Please temporarily disconnect any data connection since incoming call high throughput may affect the quality of the audio. > Hang up and retry the call again. © INMARSAT MARITIME...
  • Page 124 User Manual - Fleet One Primary Handset Symptoms Descriptions / Remedial Actions > Check the DC power supply input to the BDU. No display / power for Primary > Check the primary handset is properly inserted to the handset handset port.
  • Page 125 192.168.0.1 - 192.168.254.254. > Ensure feature is enabled via Web Console. “Always On” feature is not > A standard background connection has to be manually working activated for the first time after enabling this feature. © INMARSAT MARITIME...
  • Page 126 User Manual - Fleet One Safe Mode and Firmware Upgrade Symptoms Descriptions / Remedial Actions Unable to enter > Make sure that the safe mode button (the button besides safe mode. BDU the SIM card slot) is pressed and held securely until all LEDs continues to start turn into amber colour.
  • Page 128 inmarsat.com...

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