Troubleshooting Shield; Connecting And Accessory Issues - Nvidia SHIELD TV Pro Get Started

If any of these checks did not fix the issue, try rebooting both SHIELD TV and your PC, and
logging out and logging back into NVIDIA Games and GeForce Experience.

Troubleshooting SHIELD

Before using this troubleshooting guide, make sure that your SHIELD is
system update, available automatically if your SHIELD is connected to the Internet.
If you are unable to resolve the issues you are having with the troubleshooting steps in this
guide, you may find a resolution in the
If you are still unable to resolve the issues you are having,

Connecting and Accessory Issues

My SHIELD remote won't connect with SHIELD.
If your SHIELD remote won't connect with your SHIELD,
SHIELD remote.
If SHIELD remote is charged and still does not connect, restart SHIELD and repeat the
instructions.
If SHIELD remote still does not connect , follow these steps.
You can also learn how to
1. On the SHIELD Home screen, select SHIELD accessories
2. Select "Forget all accessories" > "OK."
3. Repeat the instructions to connect SHIELD remote and your other accessories.
If these steps don't fix the issues, please
GeForce Experience Forums
setup and use the SHIELD remote for the first
contact NVIDIA
updated with the latest
> SHIELD section.
please contact NVIDIA
follow these instructions to connect
time.
support.
support.
.