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Summary of Contents for Hughes Network Systems HN7000S
- Page 1 HN System Upgrading to a Model HN7000S Remote Terminal 1037076-0001 Revision B October 12, 2006...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Important Safety Information
Important safety information For your safety and protection, read this entire manual before you attempt to install the HN7000S terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used This section introduces the various types of warnings used in this manual to alert you to possible safety hazards. - Page 4 • Important safety information 1037076-0001 Revision B...
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Page 5: Table Of Contents
Chapter 3 Installing the HN7000S remote terminal ... .11 Attaching the terminal to the pedestal base ....11 Disabling web browser proxy settings . - Page 6 Downloading the LCCU......41 Downloading the HN7000S user guide ....41 Printing the System Information page .
- Page 7 Chapter 2 1. Inventorying HN7000S upgrade kit components ......3 2. Uninstalling a DW4000 ..........6 3.
- Page 8 35. Restarting the HN7000S terminal........35...
- Page 9 1. HN7000S standards compliance........59...
- Page 10 • Tables 1037076-0001 Revision B...
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Page 11: About This Document
Scope and audience This manual describes how to upgrade a Hughes DW4000, DW6000, or DW7000 remote terminal to a Hughes HN7000S remote terminal. This manual is intended for current users in the United States. It does not apply to installers or value-added retail (VAR) customers. -
Page 12: Conventions
Conventions This manual follows the typographical conventions shown below to help clarify instructions: Table 1: Example Explanation Indicates the names of command Exit Click buttons that execute an action. The system displays the following: Indicates all system messages and prompts as the system Are you ready? displays them. -
Page 13: Introduction
HN7000S terminal. System requirements Your computer can connect to the HN7000S self-hosted terminal. In order to operate with the Hughes network, your computer must meet the following requirements: • Operating system –... -
Page 14: Summary Of The Upgrade Process
HN7000S. • A longer Ethernet cable to connect your computer to the HN7000S terminal if the cable in the upgrade kit is not long enough. A crossover or straight-through Cat-5 Ethernet cable may be used to connect your computer to the HN7000S terminal. -
Page 15: Uninstalling Your Current Remote Terminal
• Uninstalling a DW4000 on page 4 • Uninstalling a DW6000 or DW7000 on page 8 Inventorying upgrade Before installing your new HN7000S terminal, make sure you have all the items shown in Figure 1. kit components Note: If you are upgrading from a DW6000/DW7000, you will... -
Page 16: Uninstalling A Dw4000
Uninstalling a DW4000 Uninstalling a DW4000 consists of the following tasks: • Removing Internet connection sharing (ICS) software from your computer (if you are not using ICS you can ignore this task) • Removing DIRECWAY software from your computer • Disconnecting the indoor receive unit (IRU) and indoor transmit unit (ITU) stack from your computer Removing ICS software Determine which operating system is installed on your computer... -
Page 17: Windows 2000
IRECWAY software was installed on your computer when your DW4000 was installed. This software must be removed from software from your your computer before installing your new HN7000S terminal. computer Follow these steps to remove the software: 1. Locate the USB cable that connects the IRU to your computer. -
Page 18: From Your Computer
5. Reboot your computer if instructed or to do so. Ignore or click through any error messages. Disconnecting the receive Refer to Figure 2 and complete the steps in this section to disconnect the IRU and ITU stack from your computer. (IRU) and transmit (ITU) modems from your computer... - Page 19 You may discard the modems, USB cable, power supply, and 25-pin cable because you are not required to return them. Now, that the DW4000 is uninstalled proceed to Chapter 3—Installing the HN7000S remote terminal. CAUTION Do not use masking tape to label the cables. Cable performance may be affected as the masking tape deteriorates over time.
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Page 20: Uninstalling A Dw6000 Or Dw7000
Uninstalling a DW6000 Complete the procedures in this section if you are upgrading a DW6000/DW7000 terminal to an HN7000S terminal. Refer to or DW7000 Figure 3 on page 9 and complete these steps: 1. Turn your computer off. 2. Unplug the power supply’s AC power cord from the wall outlet or other power source. -
Page 21: Uninstalling A Dw6000/Dw7000
Ethernet cable AC power cord Power supply DC power cord SAT IN SAT OUT Figure 3: Uninstalling a DW6000/DW7000 CAUTION Do not use masking tape to label the cables. Cable performance may be affected as the masking tape deteriorates over time. Chapter 2 •... - Page 22 Chapter 2 • Uninstalling your current remote terminal 1037076-0001 Revision B...
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Page 23: Installing The Hn7000S Remote Terminal
3. Gently slide the remote terminal into the pedestal base until the remote terminal locks into position. Note: If you need to remove the HN7000S terminal from the pedestal base, pull up and back on the tab on the back of the base. -
Page 24: Disabling Web Browser Proxy Settings
Figure 4: Attaching the HN7000S terminal to the pedestal base CAUTION • Do not connect the power supply to the HN7000S terminal and a power source until instructed to do so. • Do not block the terminal’s ventilation openings. Do not... -
Page 25: Selecting The Connections Tab
Note: If the box labeled Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is checked, then uncheck it. See Figure 6. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 26: Netscape
Netscape 1. Turn the computer on. 2. Open Netscape. → 3. Select to access the Preferences window Edit Preferences shown in Figure 8. Figure 8: Accessing proxy settings: Netscape Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 27: Configuring Your Computer's Tcp/Ip Settings
This section explains how to configure TCP/IP settings to support DHCP for the following operating systems: • Windows 98 SE and Me • Windows 2000 • Windows XP • MacIntosh Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 28: Windows 98 Se And Me
Network icon. See Figure 9. Panel Figure 9: Control Panel Note: On Windows Me computers, choose View All Control Panel Options to see the Network icon. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 29: Network Window
3. Select the TCP/IP entry associated with your computer’s Network Interface Card (NIC) and then click Properties. 4. Select the IP Address tab on the TCP/IP Properties window. See Figure 11. Figure 11: TCP/IP Properties Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 30: Gateway Tab
10. Select OK to close the list of network components. Windows may request the installation CD-ROM to complete updating the TCP/IP settings. 11. Restart the computer if it does not do so automatically. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 31: Windows 2000
4. Right-click the Local Area Connection icon that represents the HN7000S network connection and select . The Properties Local Area Connections Properties window appears. See Figure 14. Figure 14: Local Area Connection Properties Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 32: Internet Protocol Properties
9. Select OK to close the open dialog boxes and finish the configuration. 10. Restart the computer even if Windows does not require you to do so. This will ensure that the network settings are automatically reset. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 33: Windows Xp
4. Ensure that the Client for Microsoft Networks Internet are installed and checked. See Figure 17. If Protocol (TCP/IP) NetBEUI is installed, uninstall it. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 34: Local Area Connection Properties
Internet Protocol (TCP/IP) access the Internet Protocol (TCP/IP) Properties screen. See Figure 18. Note: Be careful not to uncheck the Internet Protocol when you select it. Figure 18: Internet Protocol Properties Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 35: Macintosh
1. Select System Preferences from the Mac interface. The Systems Preference menu shown in Figure 19 appears. 2. Select the Network icon, which is circled in Figure 19. Figure 19: Mac System Preferences menu Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 36: Mac Network Screen
Figure 21: Select DHCP from the Configure drop-down menu 5. Select Using DHCP field grays out. IP Address 6. Click the Apply Now button. The Mac is now configured. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 37: Connecting Component Cables
Refer to Figure 22 and complete these steps to connect component cables: cables 1. Place the HN7000S terminal where your old terminal was installed. 2. Retrieve the old terminal’s power supply. 3. Connect the power supply’s DC power cord to the DC IN connector on the HN7000S terminal. -
Page 38: Testing The Connection Between The Computer And Terminal
1. Connect the power supply’s AC power cord to the power strip, surge protector, or other power source. 2. Restart the computer. 3. Observe the HN7000S terminal’s front panel LEDs. The Power LED is solidly illuminated to indicate the terminal is on. -
Page 39: Selecting The Run Option From The Start Menu
Figure 23: Selecting the Run option from the Start menu Type Command (for Windows 98 or Windows Me) or in the type cmd (for Windows 2000 or Windows XP) Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 40: Successful Ping Test
Figure 26 shows the results of an unsuccessful ping test. Complete the procedures in the following section, Troubleshooting a failed ping test. Figure 26: Failed ping test Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 41: Troubleshooting A Failed Ping Test
192.168.0.1 or location bar and pressing E NTER If the System Control Center does not appear, make sure the web browser is configured not to connect through a proxy Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 42: Accessing The Terminal's System Control Center
12. Figure 27: Accessing the terminal’s System Control Center System Status Note: The indicator is red and Problem appears beneath it because the HN7000S terminal has not been registered yet. 3. Scroll down and click Start Registration on the System Control Center home page to access the Registration screen. -
Page 43: Entering Your Zip Code
Verification of Antenna Location screen shown in Figure 29. If the information is incorrect, click the Back button and enter the correct ZIP code. Figure 29: Verifying your location is correct Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 44: Registration In Progress Screen
Figure 31: Accessing the registration server Note: If you see a Security Warning Alert click on to continue/bypass. 12. Click I Agree on the Subscriber Agreement form that appears to accept the subscriber agreement. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 45: Entering Your San And Pin
15. Click Swap on the Registration screen shown in Figure 33 to swap your old terminal with the new HN7000S terminal. Figure 33: Swapping the old terminal with the HN7000S terminal Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B... -
Page 46: Recording Registration Information
16. Record the information (or print the page) that appears on the Registration screen shown in Figure 34 on the Quick Start Guide that was shipped with the HN7000S terminal. Figure 34: Recording registration information 17. Click Continue. The HN7000S terminal downloads its configuration parameters from the Network Operations Center (NOC). -
Page 47: Restarting The Hn7000S Terminal
Figure 35 to restart the HN7000S terminal. Figure 35: Restarting the HN7000S terminal 19. Click Close on the Terminal Reset screen shown in Figure 36. The HN7000S terminal is now registered for service. Figure 36: Closing the terminal reset screen Chapter 3 •... - Page 48 Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B...
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Page 49: Completing The Upgrade
• Printing the System Information page on page 41 • Creating a shortcut to the System Control Center on page 44 Note: At this point, the HN7000S can access the Internet. However, the HN7000S is still also downloading software. Therefore, wait about 2 hrs before completing the upgrade, starting at Confirming the terminal’s software is current on... -
Page 50: Accessing The System Status Page
Figure 37: Accessing the system status page 5. Locate the on the System Software Download Status field Status page. See Figure 38. Figure 38: Confirming terminal software is current Chapter 4 • Completing the upgrade 1037076-0001 Revision B... -
Page 51: Accessing Myhughesnet.com
All files are up-to-date field, wait several minutes because the HN7000S terminal may still be downloading its software from the NOC. If the message does not appear after several minutes, follow these steps to power cycle the HN7000S terminal: a. -
Page 52: My Hughesnet Welcome
Figure 39: My HughesNet welcome page Chapter 4 • Completing the upgrade 1037076-0001 Revision B... -
Page 53: Downloading The Lccu
5. Click Downloads in the Resources column on the Help Center tab. 6. Locate the user guide and download it. Printing the System Every HN7000S terminal has a web interface known as the System Control Center. The System Control Center’s System Information page Information page contains important HN7000S terminal information. -
Page 54: Accessing The System Information Page
4. Click the System Info indicator on the System Control Center home page shown in Figure 40. Figure 40: Accessing the system information page Chapter 4 • Completing the upgrade 1037076-0001 Revision B... -
Page 55: Printing The System Information Page
5. Use your browser’s print function or click on the printer icon on the page to print the page. See Figure 41. Figure 41: Printing the system information page Chapter 4 • Completing the upgrade 1037076-0001 Revision B... -
Page 56: Creating A Shortcut To The System Control Center
Creating a shortcut to Follow these steps to create a shortcut to the System Control Center if there is not one on your desktop: the System Control Center 1. Place your cursor on the computer desktop. 2. Right-click and select as shown in Figure 42. -
Page 57: Reconfiguring Your Network
HN7000S. Refer to your system’s documentation for instructions on reconfiguring the network and checking its connectivity to the Internet. Refer to Appendix A for information related to network addresses. - Page 58 Chapter 4 • Completing the upgrade 1037076-0001 Revision B...
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Page 59: Configuring Windows Network Settings Manually For Static Ip Address
IP address If your service plan provides you with a public IP address but does not enable DHCP, or if DHCP is enabled on your HN7000S but does not seem to be working, you must configure your Windows TCP/IP settings manually or you will not be able to access the Internet. -
Page 60: Accessing The System Control Center For Addressing
Access the System Control Center for addressing information using the instructions below. Control Center for addressing information 1. Open a web browser on a computer connected to the HN7000S terminal. 2. Type in the browser’s www.systemcontrolcenter.com address or location field. -
Page 61: Windows 98Se Or Me
Figure 46: System Information page Windows 98SE or Me 1. Select Start→ Settings→ Control Panel 2. Select . The configuration dialog box opens Network Network to the tab. See Figure 47. Configuration 3. Select the TCP/IP protocol bound to the NIC connected to the remote terminal and select Properties. -
Page 62: Tcp/Ip Properties
Figure 47: Network dialog with Configuration tab Figure 48: TCP/IP Properties Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision B... -
Page 63: Entering The Terminal's Ip Address
4. Select Specify an IP Address. In the field, enter IP Address an address from the range of available IP addresses listed in the FAQs in the System Control Center. 5. In the field, enter the address from the LAN1 Subnet Mask Subnet Mask. -
Page 64: Windows 2000
Windows 2000 1. Select Start→ Settings→ Control Panel 2. Select the icon. See Network and Dialup Connections Figure 50. Figure 50: Network and Dialup Connections 3. Right-click on the Local Area Connection that connects to the terminal and select . See Figure 51. Properties Figure 51: Local Area Connections Appendix A •... -
Page 65: Local Area Connection Properties
4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. 5. Select Internet Protocol (TCP/IP) being careful not to uncheck it, and then select Properties. See Figure 52. Figure 52: Local Area Connection Properties 6. -
Page 66: Tcp/Ip Properties
9. Enter in the Preferred DNS server field. Enter 66.82.4.8 in the Alternate DNS server field. See 66.82.4.12 Figure 53. Figure 53: TCP/IP Properties 10. Select OK to save and close Internet Protocol (TCP/IP) Properties. 11. Select Close again to save and close Local Area Connection Properties. -
Page 67: Windows Xp
Windows XP 1. Open the Control Panel by selecting → → and double-click the Start Settings Control Panel icon. See Figure 54. Network and Dial-up Connections Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. -
Page 68: Tcp/Ip Properties
Figure 55: Local Area Connections 4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. 5. Select Internet Protocol (TCP/IP) and select Properties being careful not to uncheck the check box. See Figure 56. Figure 56: TCP/IP Properties Appendix A •... -
Page 69: Entering The Preferred Dns Server Address
6. In the General tab, select Use the following IP . In the field, enter an appropriate IP IP Address address address from the range of available IP addresses listed in the System Control Center. In the field, enter the Subnet Mask LAN1 Subnet Mask. - Page 70 Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision B...
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Page 71: Conformance With Standards And Directives
Appendix B Conformance with standards and directives The HN7000S remote terminal has been certified to conform to the standards shown in Table 1. Additional information follows the table.. Table 1: HN7000S standards compliance Category Standard Safety UL60950-1 for the United States CAN/CSA-C22.2 No. -
Page 72: Repairs In Canada
The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. -
Page 73: Canada Class B Warning
Trade Name: HUGHES Type of Equipment: Two-Way Hughes System Model Number: HN7000S (1500097-xxxx and 1036599-xxxx) The Two-Way Hughes System (HN7000S) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. -
Page 74: Repairs In The United States
Repairs in the United States If trouble is experienced with the Two-Way Hughes System equipment, for repair or warranty information, contact your service provider. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved. -
Page 75: Acronyms And Abbreviations
Acronyms and abbreviations AC – Alternating current NIC – Network interface card ASC – Authorized Service Center NOC – Network Operations Center DC – Direct current PC – Personal computer DHCP – Dynamic host control protocol PIN – Personal identification number EU –... - Page 76 • Acronyms and abbreviations 1037076-0001 Revision B...
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Page 77: Index
Index Cables, connecting HN7000S Completing the upgrade attaching to the pedestal base confirming the HN7000S software is installing current configuring computer to support creating shortcut to the System Control DHCP Center connecting cables to downloading the LCCU disabling web browser proxy settings... - Page 78 Ping Testing connection between computer and Ping test HN7000S troubleshooting a failed test Proxy settings, disabling Upgrade kit User guide Registering HN7000S for service Registration ID Repairs Canada United States Safety standards, Canada Site account number. See SAN Standards, conformity...
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