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NetComm Wireless NTC-3000-01 User Manual

Ntc-3000 series. m2m serial modem
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N N TC-300
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Modem

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  • Page 1 r Gu N N TC-300 00 Serie s – M2M M Serial Modem...
  • Page 2 Copyright Copyright©2013 Ne etComm Wireless Lim mited. All rights reserv ved. The information con ntained herein is prop prietary to NetComm Wireless Limited. No o part of this docume ent may be translated , transcribed, reprod duced, in any form, o r by any means without prior written n consent of NetComm...
  • Page 3 NTC-3000 Series 1.3 – Corrected RJ-45 to DB9 Serial/Power Adapter Cable diagram 27/11/2013 Table 1 ‐ Document Revision History  NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...

  • Page 4: Table Of Contents

    Communicating with an NTC-3000 Series Modem ................... 27   Dumb Terminal ......................................................27   Open AT Application Framework ................................................29   NetComm Wireless Open AT Custom Application .................... 30   Command List ......................................................30   General Operation ....................................................43  ...
  • Page 5 C-3000 Series Over rview Introductio This document deta ails the process of co onfiguring the NTC-30 000 Series device via a a terminal emulatio n program (such as H HyperTerminal) as we ell as mounting and d deployment advice. Target Us sers This document is ex xpected to be utilised...

  • Page 6: Safety And Product Care

    Safet ty and d Prod duct C Care The NTC-3000 serie es offers a hardened industrial enclosure making it suitable for r a variety of remote deployment location With reference to th he unpacking, installa ation, use and mainte enance of your electro ronic device, the follo owing basic guideline es are recommended...

  • Page 7: Overview

    NTC-3000 Series Product Introduction Product Overview Small-sized and rugged industrial-grade 3G modem for wireless data communication Provides reliable RS232 serial data connectivity for various M2M applications Supports standard AT command set Supports various networks and service types UMTS/HSDPA/HSUPA & GSM/GPRS/EDGE Embedded Internet and security protocol stacks Wide input voltage range 5-36V DC suitable for diverse environments and applications RS232 serial data connection and power input via RJ45 port...

  • Page 8: Physical Dimensions And Indicators

    Physical Dimensions and Indicators LED Indicators The NTC-3000 Series uses two LEDs to display the current system and connection status. LED INDICATOR COLOUR DEFINITION The Power is off. Power The Power is on and the NTC-3000 is operating normally. The NTC-3000 is not connected to a 3G network. Slow flashing green The NTC-3000 is attempting to connect to a 3G network.

  • Page 9: Interfaces

    C-3000 Series Interf faces The following interfa aces are available on n the NTC-3000 Serie INTERFACE FUNCT Provides a serial interfa ace via a standard Window s modem for AT command d communication and dial-up networking . The serial modem may al so be powered from this in nterface using the RJ-45 (RS-232 D...

  • Page 10: Hardware Installation

    Hardware Installation Inserting the SIM card Please ensure that the NTC-3000 is not connected to the power cable before proceeding. Push the small yellow button besides the SIM card holder. Figure 3 – Accessing the NTC‐3000 SIM Card Slot  Insert the SIM card into the holder with the golden SIM conductor pins facing up. Figure 4 ‐ Inserting a SIM Card into the NTC‐3000 SIM Card Holder ...

  • Page 11: Mounting The Device

    NTC-3000 Series Insert the loaded SIM card holder with the SIM conductor pins facing down into the NTC-3000. Figure 5 –Face Down Insertion of the SIM Card and SIM Card Holder  Mounting the device The NTC-3000 series modem can be mounted on the wall or a DIN rail by using the mounting bracket. The mounting bracket is made from polyamide, which is a flexible material. Mounting the NTC-3000 series modem is as simple as bending the mounting bracket to snap into place on the Type-O (Top Hat) DIN rail.

  • Page 12: Wall Mounting

    Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place. Figure 7 ‐ Securing the NTC‐3000 Mounting Bracket to the DIN Rail  Wall Mounting Select a position on the wall where you would like to mount the NTC-3000 Series modem. Attach the mounting bracket to the chosen wall or ceiling by using the 4 screw holes (screws not included).

  • Page 13: Connecting The Data / Power Cables

    C-3000 Series Connectin ng the Data a / Power c cables There are two meth ods of connecting th e NTC-3000 to your computer: Via RJ-45 connector using a DB9 serial/p ower adapter cable Via USB 2.0 port usin ng a Mini USB cable Connecting via a RJ-45 connect Figure ...
  • Page 14 NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 15 It can be d downloaded from the NetComm Wireless Support website at http://support.netcom mmwireless.com/prod duct/m2m/ntc-3000.o or for the most up to d date version of the so...
  • Page 16 COM ports are not t listed, please reboo t your computer and attempt the installati on again. If this still f fails, please contact N NetComm Wireless T Technical Support at http://support.netco mmwireless.com/ 3000 Series – M2M S erial Modem www.netcommwireles...
  • Page 17 NTC-3000 Series NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...

  • Page 18: Establishing A Mobile Broadband Connection

    Estab blishin ng a M Mobil e bro oadba and co onnec ction Using the Mini USB port The NTC-3000 Serie es Routers can use t he Sierra Wireless Ai rCard Watcher appli cation to establish an n internet connection .
  • Page 19 NTC-3000 Series Figure 15 ‐ AIrCard Watcher Options ‐ Add New Profile Screen  With the Profiles menu option selected, use the Default Profile drop down list on the right side of the screen to select the profile you created and click OK. Figure 16 ‐ AIrCard Watcher Options ‐ Profiles Options  Click Connect to connect to the mobile broadband network. When you are connected, the Connect button changes to a Disconnect button. Figure 17 ‐ AirCard Watcher Application – Connected ...

  • Page 20: Using The Rj-45 Connector

    Using the RJ-45 con nnector The NTC-3000 can be used to dial up to o the internet and pro ovide networking usin ng a standard serial m modem driver. Exam ple screenshots are s shown below to dem onstrate this process using Wind dows XP, however sim milar steps can be us...
  • Page 21 C-3000 Series Wait a few m moments until the list i is loaded, then selec t Standard 33600 bp ps modem from the lis st, and click Next. ure 20 ‐ Add Hardw ware Wizard ‐ Stand dard 33600kbps Mo dem  Select the po ort that the NTC-3000 0 is connected to and d select Next.
  • Page 22 Figure 23 ‐ Phone e and Modem Optio ons ‐ Modems Tab Click on the A Advanced tab, and ty ype the following initi alization commands in the Extra initializa ation commands field at+cgdc cont=1,"IP", ,"apn"  The ‘apn’ is y your Access Point Na ame e.g. for Telstra y you would type at+ cgdcont=1,"...
  • Page 23 NTC-3000 Series Figure 25 ‐ Network Connections ‐ New Connection  The New Connection Wizard is displayed. Click Next > to begin. Figure 26 ‐ New Connection Wizard Welcome Screen  Select Connect to the Internet and click Next >. Figure 27 ‐ New Connection Wizard ‐ Connect to the internet  Select Setup my connection manually and click Next >. NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 24 Figure 28 ‐ New Connection Wizard ‐ Set up my connection manually  Select Connect using a dial-up modem and click Next >. Figure 29 ‐ New Connection Wizard ‐ Connect using a dial‐up modem  Enter a name for the ISP or connection and click Next >. Figure 30 ‐ New Connection Wizard ‐ Connection Name  NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 25 NTC-3000 Series In the Phone Number field, enter *99***1# Click Next >. Figure 31 ‐ New Connection Wizard ‐ Phone Number  Select For my use only and click Next >. Figure 32 ‐ New Connection Wizard ‐ My use only  If the service from your wireless service provider requires authentication, please enter a username/password into the relevant fields. Your service provider can provide this information if they are required.
  • Page 26 Click Finish. Figure 34 ‐ New Connection Wizard Complete Screen  When you click Finish, the connection window opens prompting you to establish a connection. Click Dial to begin using your NTC-3000 network connection. Figure 35 ‐ Connect to Dial‐up Prompt  NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...

  • Page 27: Communicating With An Ntc-3000 Series Modem

    NTC-3000 Series Communicating with an NTC-3000 Series Modem Dumb Terminal Any terminal emulator can be used to facilitate communication with the NTC-3000 after the Virtual COM port has been installed using either the device’s serial port or the USB port. Additionally, you can select to communicate with the modem using your computer’s serial port COM port.
  • Page 28 The terminal window display indicates that a connection is open to the NTC-3000 Series. This can be confirmed by entering the command at and receiving the response OK as shown below: NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...

  • Page 29: Open At Application Framework

    Open AT Application Framework The NetComm Wireless NTC-3000 Series Routers support the Open AT Application Framework. The Open AT application framework consists of an M2M specific operating system, libraries and development studio allowing the accelerated creation of embedded M2M applications and sharing of processing resources.

  • Page 30: Netcomm Wireless Open At Custom Application

    Open AT C Custom Appl icatio The NTC-3000 com mes pre-loaded with a a NetComm Wireless Open AT custom ap pplication. This applic cation allows the NTC C-3000 to operate in d different modes, prov viding additional functionality and su...
  • Page 31 NTC-3000 Series AT+APN Description: Sets the Access Point Name (APN) used to connect to the broadband network. The default setting is blank. Usage 1: To set the APN AT+APN=xxxx where ‘xxxx’ is the APN that you wish to use. Usage 2: To retrieve the currently configured APN AT+APN? Example:...
  • Page 32 NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 33 NTC-3000 Series AT+SERIAL_FORMAT Description: Sets the serial format used for communication between the modem and the connected device. Usage 1: To set the serial format AT+SERIAL_FORMAT=x where ‘x’ is an option number. Usage 2: To retrieve the currently configured serial format AT+SERIAL_FORMAT? Help: AT+SERIAL_FORMAT=?
  • Page 34 AT+SERIAL_PARITY Description: Sets the serial parity used for communication between the modem and the connected device. Usage 1: To set the serial parity AT+SERIAL_PARITY=x where ‘x’ is an option number. Usage 2: To retrieve the currently configured serial parity AT+SERIAL_PARITY? Help: AT+SERIAL_PARITY=? Options:...
  • Page 35 NTC-3000 Series AT+SERVER=testhost.domain.com,8888 NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 36 AT+Save Description: Saves any changes made to the settings using commands in this list. Changes to settings using the commands in this list do not take effect immediately and must be saved to the board’s flash memory using this command, followed by a reboot. The exception to this is the AT+PAD command which initiates a save command and reboots the device.
  • Page 37 To retrieve the SMS acknowledgment status AT+SMS_ACK? Help: AT+SMS_ACK=? Options: disabled enabled Example: To enable SMS acknowledgements , enter AT+SMS_ACK=1 AT+VERSION Description: Displays the version number of the NetComm Wireless custom application installed. Usage: AT+VERSION? NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 38 AT+FORCE_RESET Description: Sets the period for which the NTC-3000 will automatically reset. Usage 1: To set the force reset period AT+FORCE_RESET=xxxxx Where ‘x’ is an integer between 2 and 65535 minutes. Usage 2: To retrieve the currently configured force reset period AT+FORCE_RESET? Help: AT+FORCE_RESET=?
  • Page 39 NTC-3000 Series AT+CHAR_TIMEOUT=10 NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 40 AT+TCP_TIMEOUT Description: This command sets the TCP timeout value in seconds. If the TCP/IP connection is not working, the application will wait for this period of time to re-establish the connection. The minimum timeout period is 10 seconds while the maximum is 65535 seconds. Usage 1: To configure the TCP timeout value AT+TCP_TIMEOUT=xxxxx...
  • Page 41 NTC-3000 Series AT+FACTORY_RESET Description: Resets the NTC-3000 to factory default settings, effectively performing the following commands: AT + PAD AT + APN AT + USER_PASS = "","" AT + FORCE_RESET AT + SERVER = ,1516 AT + SMS_DIAGNOSTICS= 0 AT + SMS_ACK AT + SMS_PASSWORD = 1234 AT + EOL...
  • Page 42 AT+DYN_ENABLE Description: Instructs the NTC-3000 to enable updating its IP address to the configured Dynamic DNS server. Usage: AT+DYN_ENABLE=x Where ‘x’ is an option number Help: AT+DYN_ENABLE=? Options: disable enable Example: To set the NTC-3000 to enable star updates to the Dynamic IP address table, enter AT+DYN_ENABLE=1 AT+DYN_HOST Description:...

  • Page 43: General Operation

    NTC-3000 Series General Operation Upon powering up, the application subscribes to the SMS service and sets up customized AT commands. It then reads the configuration from FLASH. If the device is configured in normal modem mode (AT+PAD=0), the application will not start GSM or GPRS initialization, TCP or UDP preparation routines. When TCP/IP has been set up, an IP address will be issued to the NTC-3000.
  • Page 44 Configuration through SMS The NTC-3000 can be configured through the serial port with AT commands or remotely through SMS messages. When configuring the NTC-3000 using SMS messages, all the messages must be prefixed with a password. The following is a list of SMS commands that may be used: get status get settings get version...
  • Page 45 DYN_HOST: testuser.dyndns.org DYN_USER: testuser DYN_PASS: testpass get version The NTC-3000 replies with the version of the NetComm Wireless custom application. get force_reset The NTC-3000 replies with the current FORCE_RESET period. get serial_on_start The NTC-3000 replies with the current SERIAL_ON_START flag.
  • Page 46 NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...
  • Page 47 NTC-3000 Series set server= ip address/hostname, port Sets the server IP address or hostname and port that the NTC-3000 will use when operating in TCP server mode. set dyn_enable=0,1 When this value is set to 1, the NTC-3000 automatically updates the IP address from the dynamic DNS host. When this value is set to 0, the dynamic DNS feature is disabled. set dyn_host=xxx Sets the Dynamic DNS hostname.

  • Page 48: Technical Data

    Technical Data The following table lists the hardware specifications of the NTC-3000 Series devices. MODEL NETCOMM NTC-3000 SERIES Sierra Wireless AirPrime SL8080T (NTC-3000-01) Sierra Wireless AirPrime SL8082T (NTC-3000-02) Modem Chipset/Module Sierra Wireless AirPrime SL8084T (NTC-3000-03) UMTS 850/1900 (NTC-3000-01) UMTS 900/2100 (NTC-3000-02)

  • Page 49: Connector

    C-3000 Series RJ-45 Con nnector The RJ-45 connecto or provides an interfa ace for a serial data c connection and for de evice input power us sing the pin layout sh own below. Figure e 39 ‐The RJ‐45 Con nnector  SIGNAL DESCRIPTION Input voltage 5VD DC - 36VDC Data Carrier Dete Data Terminal Rea...

  • Page 50: Electrical Specifications

    Table 9 ‐ RJ‐45 to DB‐9 Serial/Power Connector Pin Outs  The NTC-3000 is a DCE (Data Circuit-Terminating Environment), so the RTS (Ready To Send) signal is received by the NTC-3000 and the CTS (Clear to Send) signal is transmitted with flow controlled from both ends. The DCD (Data Carrier Detect) line is permanently set to one state, i.e. in the high state at the connector, GND at the chip. Electrical Specifications A suitable power supply is available on request or via direct purchase from the NetComm Online shop.

  • Page 51: Product Service And Support

    C-3000 Series Prod uct S ervice e and d Supp port The following sectio on provides some ass sistance with issues t that may be encount tered when using the NTC-3000 series as well as providing we eb based links for pro oduct specific information.

  • Page 52: Web Based Product References

    Web Base ed Product t Reference The following refere ence information is al so available for the N NTC-3000 Series from m the NetComm Supp port website at http://www.netcomm mwireless.com/produ uct/m2m/ntc-3000 User Manual Quick Start Guide Product Specification n Sheet FAQs Is the NTC-3000 series a 3...

  • Page 53: Appendix A: Tables

    NTC-3000 Series Appendix A: Tables Table 1 - Document Revision History ..................................... 3 Table 2 - LED Indicators ........................................8 Table 3 - Device Dimensions ......................................... 8 Table 4 - Mounting Bracket Dimensions ....................................8 Table 5 - Integrated Devices ........................................9 Table 6 - Technical Specifications for the NTC-3000 Series ...............................

  • Page 54: Legal And Regulatory

    Safety and product care RF Exposure Your device contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. When you communicate with your device, the system handling your connection controls the power level at which your device transmits. This device meets the government’s requirements for exposure to radio waves.

  • Page 55: Important Note

    NTC-3000 Series IC regulations This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.

  • Page 56: Product Handling

    Product handling You alone are responsible for how you use your device and any consequences of its use. You must always switch off your device wherever the use of a mobile phone is prohibited. Do not use the device without the clip-on covers attached, and do not remove or change the covers while using the device.

  • Page 57: Explosive Environments

    NTC-3000 Series Hearing aids People with hearing aids or other cochlear implants may experience interfering noises when using wireless devices or when one is nearby. The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference. You may also consult your hearing aid manufacturer to discuss alternatives.
  • Page 58 You are permitted to use this Manual for the sole purpose of using the NetComm Wireless product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Wireless Limited.

  • Page 59: Product Warranty

    NetComm Wireless Limited doing either or both of the following: supplying the services again; or paying the cost of having the services supplied again. To the extent NetComm is unable to limit its liability as set out above, NetComm Wireless Limited limits its liability to the extent such liability is lawfully able to be limited. Contact...
  • Page 60 Phone: +61(0)2 9424 2070 Fax: +61(0)2 9424 2010 Email: sales@netcommwireless.com, technicalsupport@netcommwireless.com  NTC 3000 Series – M2M Serial Modem www.netcommwireless.com...

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