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OSSIA NVR5 Series User Manual

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  • Page 2 Microsoft, Apple and Google shall belong to the above-mentioned companies.  This manual is suitable for all NVR/DVR models running Ossia OS. Clear markings will be made if some models do not support any of the features. All examples and pictures used in the manual are from one of the models for reference purpose.

  • Page 3: Table Of Contents

    Basic Operation Guide User Manual Contents Contents ............................. 2 Introduction ........................6 1.1 Summary ........................6 1.2 Features ......................... 6 1.3 Front Panel Descriptions ....................9 1.4 Rear Panel Descriptions ....................10 1.5 Connections ......................... 12 Basic Operations Guide ....................14 2.1 Startup &...
  • Page 4 Basic Operation Guide User Manual 5.5.2 Image Settings (Setting Interface) ..............42 5.5.3 Mask Settings ....................43 5.5.4 Water Mark Settings (Applicable for DVRs only) ..........44 5.5.5 Image Adjustment (Live-View Interface) ............45 PTZ ..........................47 6.1 PTZ Control Interface: ....................47 6.2 Preset Settings ......................
  • Page 5 Basic Operation Guide User Manual 9.4 General Fault Alarms ....................77 9.4.1 General Fault Handling Settings ............... 77 9.4.2 IPC Offline Settings ..................77 9.5 Alarm Event Notification .................... 78 9.5.1 Alarm-out ......................78 9.5.2 E-mail ....................... 78 9.5.3 Display ......................78 9.5.4 Buzzer ......................
  • Page 6 Basic Operation Guide User Manual 12.5.1 Remote Live-View ..................102 12.5.2 Remote Playback ..................104 12.5.3 Remote Backup .................... 105 12.5.4 Remote Configuration ................106 Appendix A: FAQ ........................107 Appendix B: Calculate Recording Capacity ............... 113 Appendix C: Compatible Device List .................. 114...

  • Page 7: Introduction

    In can be accessed from local or remote locations. The Ossia OS was designed specifically to answer the user’s needs. It is based on the most advanced SOC technology and adopts a new and intuitive human GUI. This series of the devices is more powerful than any older device produced by Provision-ISR.
  • Page 8 Basic Operation Guide User Manual  Full PTZ control including setting up the presets and cruises  Direct mouse control over the PTZ cameras including movement, zoom and focus.  Intuitive Digital-Zoom can be controlled directly from the mouse wheel ...
  • Page 9 Basic Operation Guide User Manual  Customized backup selection while playing back  Up to 10 backup tasks running in the background Alarm Management:  Alarm schedule setting  Supports enabling or disabling of motion detection, external sensor alarm input and exception alarms including IP address conflict alarm, disk I/O error alarm, disk full alarm, no disk alarm, illegal access alarm, network disconnection alarm and IPC offline alarm.

  • Page 10: Front Panel Descriptions

    Basic Operation Guide User Manual 1.3 Front Panel Descriptions The following descriptions are for reference only. Type I (MM/Small 1U/1.5U Models): Name Descriptions While recording, the light is blue When accessed by network the light is blue When powered on , the light is blue Type II (2U Models): Name Descriptions...

  • Page 11: Rear Panel Descriptions

    Basic Operation Guide User Manual 1.4 Rear Panel Descriptions In this section we will introduce you to a few samples of rear panels. Of course we cannot include all rear panels of all the available devices. Please take this manual as reference only. Name Descriptions ALARM OUT...
  • Page 12 Basic Operation Guide User Manual Name Descriptions Connect to VGA monitor e-SATA Connect to HDD with e-SATA interface RS485 Y/Z interface Unavailable RS485 A/B interface Connect to keyboard. A is TX+; B is TX- AUDIO OUT Audio output Network port HDMI Connect to HD display Connect USB storage device or USB mouse.

  • Page 13: Connections

    Basic Operation Guide User Manual Name Descriptions Power Supply Power supply interface Name Descriptions Power Supply DC48V power supply interface PoE port 8 PoE network ports; connect to 8 PoE IP cameras Network port Connect to VGA monitor HDMI Connect to HD display (4K Ultra HD Supported) USB3.0 interface, connect USB storage device or USB3.0 USB mouse...
  • Page 14 Basic Operation Guide User Manual Alarm Input (Availability depends on model): Alarm IN 1~16 are 16CH alarm input interfaces. There are no type requirements for sensors. NO type and NC type are both available and can be configured from the device interface. The method to connect sensors to the device is as shown below: The alarm input is an open/close relay.

  • Page 15: Basic Operations Guide

    Basic Operation Guide User Manual RS485 Connection There are two types of RS485 interfaces: （Type 1） （Type 2） Type 1: The P/Z is for PTZ cameras – Not applicable for NVR devices. The K/B interface is used to connect the C06 control keyboard. Type 2: The RS485 interface is used to connect control keyboard and PTZ cameras (This connector cannot be used for PTZ control in NVR devices.

  • Page 16: Remote Controller

    Basic Operation Guide User Manual 2.2 Remote Controller ① Open the battery cover of the remote controller and insert two AAA size batteries. ② When placing the batteries. Please ensure the correct polarity (+ and -). ③ Replace the battery cover. Key points to check in case the remote doesn’t work.

  • Page 17: Mouse Control

    Basic Operation Guide User Manual 2.3 Mouse Control ➢ Mouse control in Live Preview & Playback interface In the live preview & playback interface, double click on any camera window to show the video in single screen mode; double click the window again to restore it to the previous split. If the interfaces display in full screen, move the mouse to the bottom or to the right side of the interface to pop up the relevant tool bar.

  • Page 18: Wizard & Main Interface

    Wizard & Main Interface User Manual 3 Wizard & Main Interface 3.1 Startup Wizard On each startup, the disk icons will be shown on the top of the interface. You can view the number and status of each disk quickly and conveniently through these icons No disk Unavailable disk R/W available disk...
  • Page 19 Wizard & Main Interface User Manual Click on “Edit Security Question” to set questions and answers for password recovery. If you will ever forget the password – these questions will be used to restore the password to factory default. Please refer to Q4 in Appendix A FAQ for details. Skipping this step will force you to contact the technical support in case the password will be forgotten.
  • Page 20 Wizard & Main Interface User Manual Picture reference for DVR/Non-PoE NVR Network setting – PoE NVRs: If you use PoE NVR, the state of the internal ethernet port will be shown on the interface as seen on the picture below. Please refer to 11.1.1 TCP/IPv4 Configuration for detailed introduction of the internal ethernet port.
  • Page 21 Wizard & Main Interface User Manual Professional models with 2 Ethernet ports: Some devices support 2 ethernet ports. The ports can work in 2 ways – “Multiple Address Setting” which means that the device will get 2 IP addresses and both addresses are always active. The second option is “Network fault tolerance” which means that only the primary ethernet port is active at a given time.
  • Page 22 Wizard & Main Interface User Manual For “Network fault tolerance” you will need to set a single address (Static or DHCP) and DNS address. The 2 networks should be in the same IP Segment. You can also set the primary ethernet card.
  • Page 23 Wizard & Main Interface User Manual ⑤ Add Camera. This section is available only in NVRs and Hybrid DVRs. It is applicable for IP cameras only. Connected analog cameras will be displayed automatically. Click “Refresh” to refresh the list of available IP cameras and click to add the checked camera.
  • Page 24 Wizard & Main Interface User Manual to test the effectiveness of the filled information. Click “OK” to save the settings. You can change the IP camera name only when the camera is added and online. Click “Next” to continue. ⑥ Disk Settings. You can view the disk status, number, capacity and serial number. Click “Format”...

  • Page 25: Main Interface

    Wizard & Main Interface User Manual Manual: After switching to manual, set the schedule for “Sensor Record”, “Motion Record” and “Schedule Record” of each camera. (You can choose all together by clicking on . Click “OK” to save the settings. Note: Only NVRs and Hybrid DVRs will have the “Analytics”...
  • Page 26 Wizard & Main Interface User Manual Operations bar (① ) icon description: Button Meaning Start button. Click it to pop up the menu (③). Full screen button. Click it to switch to full screen mode; click it again to exit the full screen mode. Screen split mode buttons.

  • Page 27: Setup Panel

    Wizard & Main Interface User Manual Introduction of area (③): Icon / Button Meaning Showing the current user name Record search and backup interface, see 8.3 Record, Search, Playback & backup for details. Playback interface .see 8.2 Playback Interface Introduction for details. Setup panel, see 3.2.2 Setup Panel for details.

  • Page 28: Main Functions

    Wizard & Main Interface User Manual Click the main categories on the top of the screen to go to corresponding interface. Refer to the picture below. For instance, you can go to system setup interface by clicking “System” tag. 3.2.3 Main Functions ➢...
  • Page 29 Wizard & Main Interface User Manual This category contains TCP/IPv4, DDNS, Port, E-mail and Network Status. Please see 11.1 Network Configuration for details. ➢ Account and Authority This category covers Account Management (see 10.1 Account Management for details) and Permission Management (see 10.3 Permission Management for details). ➢...

  • Page 30: Camera Management

    4 Camera Management 4.1 Camera Signal (Applicable only for DVRs) All of the DVRs sunning Ossia OS support 4in1 technology (AHD / CVI / TVI / Analog). The default setting for video signal is “Auto” which means that the DVR will automatically recognize the camera signal and device which technology it is using.
  • Page 31 Live Preview Introduction User Manual...
  • Page 32 Live Preview Introduction User Manual ➢ Quick Add Check mark the desired cameras and click “Add” to add cameras. Click on “Default Password” to set the default username and password per manufacturer. ➢ Editing IP Address of Specific Camera Must be done prior to adding the IPC. From the “Quick Add” interface, Click to edit the IP of a specific IP camera.

  • Page 33: Edit Camera's General Parameters

    Live Preview Introduction User Manual ➢ Editing IP Address of Several Cameras Must be done prior to adding the IPC. From the “Quick Add” interface, Click next to the “Edit” tab and choose “Batch IP Settings”. Choose the target cameras, set the first IP Address, Subnet Mask and Default Gateway and confirm.
  • Page 34 Live Preview Introduction User Manual Change camera’s password (for IP cameras only): Click on the button next to “Operation” and then choose “Modify IPC Password”. In the opened window choose the desired cameras, input the new password and reenter it for confirmation. Delete Cameras (for IP cameras only): Click on to delete the camera.

  • Page 35: In-Channel Sequence" (Only Applicable For Nvrs)

    Live Preview Introduction User Manual If the IP camera which connects to the PoE port cannot be displayed automatically in the camera list, please refer to Q6 in Appendix A FAQ for details. 4.3 “In-Channel Sequence” (Only Applicable for NVRs) In channel sequence will run a sequence of specified cameras within a single window while in split mode.

  • Page 36: Ipc Networking (Applicable Only For Nvrs And Hybrid Dvr Models)

    IPC networking will allow you to remotely configure IP cameras and basic network parameters of other devices. This is applicable only for devices running Ossia v1.1 and up. Below you will be able to learn about the different options of this feature.

  • Page 37: Device Management

    Live Preview Introduction User Manual 4.4.2 Device Management Here you will be able to remotely set the general network parameters of the device and configure the IPC cameras connected to the device. The following information is available: Device name, Device current IP Address, Cameras and availability. Clicking on will open the device menu You wll have the following options: •...

  • Page 38: Live-View Introduction

    Live Preview Introduction User Manual 5 Live-view Introduction: 5.1 Live-View Interfaces: You must have active video channels for this interface to be active (see 4.1.1 Add Camera for details). Refer to the interface as shown below to learn about the live view interface. Live view indicators (Will appear only when a channel is active) Indicator Meaning...

  • Page 39: Live View Digital Zoom

    Live Preview Introduction User Manual Button Menu List Meaning Move tool. Click and drag it to move the tool bar. Manual Record On Start/Stop manual recording for the specific channel. Start Instant playback for the specified channel. The playback will Instant Playback commence within the selected window.

  • Page 40: Live-View Modes

    Live Preview Introduction User Manual 5.3 Live-View Modes: 5.3.1 Customized Display Mode Set different screen split modes and camera layouts as required and save the display to create a preset. Refer to the picture below. Double click on the display preset from the list to activate it. ➢...

  • Page 41: Sequence

    Live Preview Introduction User Manual 5.3.2 Sequence The sequence view will automatically switch between cameras in specified times. If a customized scheme has not been created, it will keep the split layout and go through all of the available cameras. If the scheme has been created – the sequence will run through the created scheme.

  • Page 42: In Channel Sequence (Applicable For Nvrs Only)

    Live Preview Introduction User Manual ➢ Add Scheme in area ① to create a new scheme. Click Click on the top right corner of the scheme to delete it. ➢ Configure Scheme Select a scheme in area ① and the screen split mode button from area ④...

  • Page 43: Emergency Live-View

    Live Preview Introduction User Manual 5.4 Emergency Live-View: In some cases you will have to go back to the live-view interface as soon as possible. Doesn’t matter where you are in the system or what you are currently doing. The “Emergency Live-View”...

  • Page 44: Mask Settings

    Live Preview Introduction User Manual Note: Different IP Cameras will support different Image configuration features. 5.5.3 Mask Settings Some areas of the image can be masked for privacy. Up to four mask areas can be set for each camera. (Only for Provision-ISR Cameras non-ONVIF cameras). Click StartSettingsCameraImageMask Settings to open the interface as shown below.

  • Page 45: Water Mark Settings (Applicable For Dvrs Only)

    Live Preview Introduction User Manual 5.5.4 Water Mark Settings (Applicable for DVRs only) Water marks are used to identify a recorded clip and reduce the probability that it has been tampered with. The Water mark will be added on top of the video clip and it can be removed while playing back and even while watching a “.dat”...

  • Page 46: Image Adjustment (Live-View Interface)

    Live Preview Introduction User Manual 5.5.5 Image Adjustment (Live-View Interface) Go to live-view interface. Choose the channel by clicking on the desired and click on button from the tool bar under the camera window to switch to the image adjustment interface. ➢...
  • Page 47 Live Preview Introduction User Manual Note: Different IP Cameras will support different Image configuration features. ➢ Lens Control (Must be supported by the camera): Select the camera and click “Lens Control” to go to lens control tab. Click adjust the zoom and focus parameters of the camera’s lens. Click “Save” to save the settings. The introductions of these parameters and buttons are as follows: Button/Parameter Meaning...

  • Page 48: Ptz

    User Manual 6 PTZ 6.1 PTZ Control Interface: The device supports full control over dome or PTZ cameras (Via CoC/RS-485 for all types of DVRs and via private or ONVIF Protocol for NVRs and Hybrid DVRs only. Click on the desired camera and on the icon from the channel tool bar.
  • Page 49 User Manual ➢ Analog Joystick Control The analog joystick on the left side of the interface provides quick PTZ control. The dome or PTZ will move when you drag the analog joystick. The further you drag the analog joystick from the middle of the image, the faster the dome or PTZ will move. The dome or PTZ will stop rotating when you release the analog joystick or move it to the middle.

  • Page 50: Preset Settings

    User Manual You can add 8 cruises for each dome at most. In order to activate the cruise, click to start the cruise and click to stop the cruise. Any movement or other command sent to the camera from the PTZ interface will stop the cruise as well.
  • Page 51 User Manual Cruise Setting Click StartSettingsCameraPTZCruise to go to the interface shown below. ➢ Add Cruise Click in the camera list on the right side of the interface to display the cruise information to add cruise. The operations of the “Add Cruise” window of the camera and click are similar to that of the PTZ control interface;...

  • Page 52: Record & Disk Management

    Please format the HDDs to enable recording (refer to 7.5 Disk Management for details). The Ossia recording interface was redesigned to be clearer and easier to configure. It is based on statistics showing that most users configure the recording to work all year long in 24x7 schedule –...
  • Page 53 Record & Disk Management User Manual If you wish to include analytics recording presets, please click on “Advanced” – This will pop up a new window, allowing you to add to the list up to 3 additional lines which include analytics recording.

  • Page 54: Advanced Configuration

    Record & Disk Management User Manual Important: In case you chose one of the continuous modes, make sure to configure both “Normal” and “Event” settings. Video Encode: the available options are H.265 and H.264. H.265 must be supported by the device and IP camera for this encoding mode will be available.

  • Page 55: Encode Parameters Setting

    Record & Disk Management User Manual Pre-alarm Record Time: set the record time duration before the alarm event started. Post-alarm Record Time: set the record time duration after the alarm event ended. Expiration Time: set the expiration time for recorded video. Recordings will not be kept longer than the specified duration even if the HDD is not full.

  • Page 56: Schedule Setting

    Record & Disk Management User Manual 7.3 Schedule Setting 7.3.1 Add Schedule Click StartSettingsRecordRecording ScheduleEdit Schedules (Available only in manual recording mode). The pre-set schedules are “24 ⅹ 7” (All week), “24 ⅹ 5” (Weekdays - Monday to Friday) and “24 ⅹ...
  • Page 57 Record & Disk Management User Manual Input the schedule name, set the schedule times and click “Add” to save the schedule. You can set day schedule or week schedule. -Active duration button -Inactive duration button. ➢ Set Single Day Schedule Click and drag the mouse cursor on the time scale of a specific day to mark the active duration.

  • Page 58: Record Schedule Configuration

    Record & Disk Management User Manual Click “All” to set all week recording; click “Reverse” to swap the selected and unselected time in a week; click “Clear All” to clear all the selected area in a week. 7.3.2 Record Schedule Configuration Click StartSettingsRecordRecording ScheduleSchedule Configuration to go to the interface shown below.

  • Page 59: Scheduled Recording

    Record & Disk Management User Manual 7.4.2 Scheduled Recording: Scheduled Recording: the system will record automatically according to the schedule weather there is an additional alarms or not. Set the record schedule of each camera - See 7.3 Schedule Setting for details. 7.4.3 Motion Based Recording: The system will start recording based on motion alarms.

  • Page 60: Storage Mode Configuration

    Record & Disk Management User Manual 7.5.1 Storage Mode Configuration Click StartSettingsDiskStorage Mode. There are four available disk groups. By using disk group, you can allocate a specific camera to a specific disk (the recorded data from the grouped cameras will be stored in the disks allocated for that group).

  • Page 61: View Disk And S.m.a.r.t. Information

    Record & Disk Management User Manual 7.5.2 View Disk and S.M.A.R.T. Information Click StartSettingsDiskView Disk Information; click “S.M.A.R.T. Information” to view the working status of the HDD. Refer to the picture below.

  • Page 62: Search, Playback & Backup

    Playback & Backup User Manual 8 Search, Playback & Backup 8.1 Instant Playback Click on the channel tool bar at the bottom of the live-view camera window to play back the record (click on the general tool bar at the bottom of the live-view interface to set the default playback time).
  • Page 63 Playback & Backup User Manual The interface will switch from live-view to playback and the cameras from the live-view will be played back automatically. You can add the playback cameras manually by clicking on in the playback window to open the “Add Camera” window. Mark the cameras you wish to add and click “Add”.
  • Page 64 Playback & Backup User Manual Button Menu List Meaning Move tool. Click it to move the tool bar. Enable Audio Click it to enable audio and listen to the camera’s audio channel. Click it to take a snapshot. Not supported by “X” models when playback is Snap paused.

  • Page 65: Record Search, Playback & Backup

    Playback & Backup User Manual The record time scale shows different record types with different colors. The green color stands for manual record, red color stands for sensor alarm record, yellow color stands for motion alarm record and blue color stands for schedule record. Click the time scale to set the playback exact location.
  • Page 66 Playback & Backup User Manual ⑥ You can perform backup directly from this interface in two methods: Left click and drag the mouse on the time scale to select the segment for playback and click “Backup” button to continue; select the device, backup path and backup format in the opened window and click “Backup”...

  • Page 67: Search, Playback & Backup By Time

    Playback & Backup User Manual 8.3.2 Search, Playback & Backup by Time: ① Click StartSearch & BackupBy Time. ② Click on the bottom of the interface to choose the cameras (A maximum of 16 cameras can be added). Click “Modify” on the top right corner of the camera window to change the camera or click “Clear”...

  • Page 68: Search, Backup & Playback By Event

    Playback & Backup User Manual 8.3.3 Search, Backup & Playback by Event ① Click StartSearch & BackupBy Event. ② Mark the required event type in the interface (Manual, Sensor, Motion or Analytics). ③ Click to set the start time and end time on the top left of the interface. ④...

  • Page 69: Snapshots

    Playback & Backup User Manual 8.3.5 Snapshots Click StartSearch & BackupSnapshots. The system will display all the snapped images. to open the “Export” window. Select the device Click to delete an image. Click name and save path in the window and click “Save” button. Click to open a view window.

  • Page 70: View Backup Status

    Playback & Backup User Manual Note: There are two backup formats available: AVI is a common video file that can be played by any video player. “Private” format can be played by “RPAS player” only. The RPAS player will be added to on the USB device automatically.

  • Page 71: Alarm Management

    Account & Permission Management User Manual 9 Alarm Management 9.1 Sensor Alarm To fully configure the sensor alarm settings, you should enable the sensor alarm and set up the alarm handling for each camera/channel. ① Click StartSettingsAlarmSensor Alarm to access the following interface. ②...

  • Page 72: Motion Alarm

    Account & Permission Management User Manual preset of each PTZ camera. To add presets, please see 6.2 Preset Setting. Buzzer: if enabled, the system will buzz using the internal buzzer when the sensor alarm is triggered. To set the delay time of the buzzer, please see 9.4.4 Buzzer. Pop-up Video: once enabling “Pop-up Video”...

  • Page 73: Motion Alarm Handling Configuration

    Account & Permission Management User Manual Sensitivity: the higher the value is, the more sensitive it is to motion. You should adjust the value according to the practical conditions since the sensitivity is influenced by color and time (day or night). Duration: it refers to the interval time between two motion detections.

  • Page 74: Object Monitoring Configuration

    Account & Permission Management User Manual 9.3.1 Object Monitoring Configuration Object monitoring will check that no items were left behind in a specified area (Left Object) or check that a monitored item was not taken (Missing Object) ① Click StartSettingsAlarmAnalyticsObject monitoring (Must be supported by the IP Camera) to access the following interface.

  • Page 75: Camera Tampering Configuration

    Account & Permission Management User Manual 9.3.2 Camera Tampering Configuration Camera tampering will check that the camera hasn’t been tampered in a way that will prevent it from providing a decent video image. The monitoring is divided into 3: 1) Camera Shifting: In case the camera was shifted and it does not point at the area that was set during the installation.

  • Page 76: Line Crossing Configuration

    Account & Permission Management User Manual 9.3.3 Line Crossing Configuration Line crossing will detect any object that will fully cross a specified line. Line crossing monitoring can work in 3 directions 1) Left to Right (AB) 2) Right to Left (BA) 3) Any side to the other side (AB) ①...

  • Page 77: Analytics Alarm Handling Configuration

    Account & Permission Management User Manual ① Click StartSettingsAlarmAnalyticsSterile Area (Must be supported by the IP Camera) to access the following interface. ② Choose the camera. ③ Enable/Disable the alarm. ④ Set the Duration for detection (5sec-2mins) ⑤ Set the warning area. Up to 4 areas can be configured. ⑥...

  • Page 78: General Fault Alarms

    Account & Permission Management User Manual ⑤ Mark the and configure the desired response for each of the analytics alarm out of “Snap”, “Alarm-out” and “Preset”, and enable/disable “Buzzer”, “Pop-up Video”, “Pop-up Message Box” and “E-mail”. The alarm handling setting of analytics alarm is similar to that of the sensor alarm (see 9.1 Sensor Alarm for details).

  • Page 79: Alarm Event Notification

    Account & Permission Management User Manual ② Mark the and configure the desired response for IPC Offline Alarm out of “Record”, “Snap”, “Alarm-out” and “Preset”, and enable/disable “Buzzer”, “Pop-up Video”, “Pop-up Message Box” and “E-mail”. The IPC Offline Settings are similar to that of the sensor alarm (see 9.1 Sensor Alarm for details).

  • Page 80: Buzzer

    Account & Permission Management User Manual 9.5.4 Buzzer Click StartSettingsAlarmEvent NotificationBuzzer to set the holding time of the buzzer and click “Apply” to save the setting. You can click “Test” to test the buzzer. 9.5.5 Push Message Click StartSettingsAlarmEvent NotificationPush Message. Enable the push message service and wait for the Push server status to change from “Disabled”...

  • Page 81: View Alarm Status

    Account & Permission Management User Manual 9.7 View Alarm Status Click StartSettingsAlarmAlarm Status or click on the general tool bar at the bottom of the live-view interface and click “Alarm Status”. Click “Clear” button to stop the buzzer if the buzzer is on. Click to view detailed information as shown below.

  • Page 82: Account & Permission Management

    Account & Permission Management User Manual 10 Account & Permission Management 10.1 Account Management Click StartSettingsAccount and AuthorityAccountEdit User Area ① displays the user permissions. Area ② displays the user list. Click on a user in area ② to display its user permissions in area ①. There are three default permission groups (“Administrator”, “Advanced”...

  • Page 83: User Login & Logout

    Account & Permission Management User Manual ➢ Edit Security Question You can set password security question only for admin. Click “Edit Security Question” and set questions and answers in the opened window. If you forget the password, please refer to Q4 in Appendix A FAQ.

  • Page 84: Permission Management

    Account & Permission Management User Manual the password. Click “Login” button to log in the system. If “Auto Login” is marked – the system will not ask for password again until you logout. Logout: Click StartLogout or click StartShutdown. Select “Logout” in the window and click “OK”...

  • Page 85: Black And White List

    Account & Permission Management User Manual 10.4 Black and White List ① Click StartSettingsAccount and AuthoritySecurityBlack and White Lists to go to the following interface. ② Check “Enable” and choose “Enable Allow List” or “Enable Block List” (the PC client of which the IP address is in the allow list can access device remotely while the PC client in the block list cannot).
  • Page 86 Account & Permission Management User Manual ② In the list you will find all the users who are currently connected to the system including their IP addresses and the number of live/playback channels they occupy ③ Click on to see detailed information about the channel usage by the selected user.

  • Page 87: Device Management

    Remote Surveillance User Manual 11 Device Management 11.1 Network Configuration 11.1.1 TCP/ IPv4/6 Configuration ➢ IP Address Settings Click StartSettingsNetworkTCP/ IPv4/6 to go to the following interface. Mark “Obtain an IP address automatically” and “Obtain DNS automatically” to get the IP address and DNS automatically, or input the IP address, subnet mask, gateway, preferred DNS and alternate DNS manually.

  • Page 88: Port Configuration

    Remote Surveillance User Manual ➢ PPPoE Settings In the above interface, mark “Enable” in “PPPoE Settings” and input the username and password. Click “Apply” to save the settings. 11.1.2 Port Configuration Click StartSettingsNetworkPort. Input the HTTP, server and RTSP ports of the device and click “Apply”...

  • Page 89: Ddns Configuration

    Remote Surveillance User Manual the device by any media player which supports the RTSP. You can view the live stream synchronously. The default RTSP port is 554. It can be changed as required. Here you can also tick “Watch video via anonymous login” to allow unauthenticated RTSP connections Note: The HTTP port and server port of the device should be mapped to the router before you access the device via WAN.
  • Page 90 Remote Surveillance User Manual We will take http://provision-isr-dns.com for example: ① Input http://provision-isr-dns.com in the IE address bar to the website. ② Click Registration button to go to the interface as shown below. Set the DDNS account information (username, password, Etc.) and click Submit button to save the account. ③...

  • Page 91: E-Mail Configuration

    Remote Surveillance User Manual ④ After you successfully request your domain name, you will see your domain name information. ⑤ Click StartSettingsNetworkDDNS. Enable the DDNS service and select MintDNS as the DDNS type. Input the pre-registered username, password and domain name and click “Apply”.

  • Page 92: Upnp Configuration

    Remote Surveillance User Manual Click “Edit Recipient” to open the following interface. Click “Add” and input the recipient’s e-mail address in the opened window. Set the schedule rule which you want to apply for the recipient and click “Add” to confirm. Click delete a recipient from the list.

  • Page 93: Nat Configuration

    Remote Surveillance User Manual ① Click StartSettingsNetworkUPnP to go to the following interface. ② Make sure the router supports UPnP function and the UPnP is enabled in the router. ③ Set the device’s IP address, subnet mask and gateway and set the corresponding in the router interface.
  • Page 94 Remote Surveillance User Manual Device Name: The name of the device. It may display on the client end or CMS and help the user to easily recognize the device. Video Format: Two modes: PAL and NTSC. Select the video format according to the region / cameras.

  • Page 95: Date And Time Configuration

    Remote Surveillance User Manual For Professional models with 2 HDMI Connectors: For these models there is a resolution settings for 2 video outputs: Main output is Main HDMI + VGA. Secondary output is for the secondary HDMI port. Second Screen 11.2.2 Date and Time Configuration Click StartSettingsSystemBasicDate and Time to go to the interface as shown below.

  • Page 96: Layout Settings

    Remote Surveillance User Manual 11.2.3 Layout settings: Click StartSettingsSystemBasiclayout settings to go to the interface as shown below. The layout setting appearance and configuration options will be different depending on your device model. There are 3 options. NVR/PoE NVR – you will have only “Main Display” option. Here you will be able to set the layout for sequence as described in section 5.3.2 Sequence or set your custmized display modes as described in section 5.3.1 Display Presets.

  • Page 97: Device Software Upgrade

    Remote Surveillance User Manual 11.4 Device Software Upgrade Click StartSettingsSystemInformationBasic to view the MCU, kernel and firmware versions. Before upgrade, download the correct update file from Provision-ISR’s website. The upgrade steps are as follows: ① Copy the upgrade software into the USB storage device. ②...

  • Page 98: View Log

    Remote Surveillance User Manual 11.7 View Log Click StartSettingsSystem View Log. Select the log type, click to set start time and end time and click “Search” button. The searched log files will be displayed as a list. Choose the log file from the list and click “Export” button to export the log file. on the “Content”...

  • Page 99: Remote Surveillance

    Remote Surveillance User Manual 12 Remote Surveillance 12.1 Mobile Client Surveillance ① If you are intending to use Provision-ISR cloud service, make sure to enable NAT in the device. Refer to 11.1.6 NAT Configuration for details. ② Download and install the mobile app “Provision Cam2” (Available for iOS & Android). ③...

  • Page 100: Web Wan Access

    Remote Surveillance User Manual Notes: 1. Please make sure that the IP address of both the device and the computer are in the same local network segment. For example, supposing that the IP address of the computer is 192.168.1.YYY, the IP address of the device shall be set to 192.168.1.XXX. 2.
  • Page 101 Remote Surveillance User Manual Input the serial number (click on the tool bar at the bottom of the live preview interface to see the serial number of the device), user name (the user name of the device, admin by default) and password (the password of the device, 123456 by default), select the display language on the top right corner of the interface and click “Login”...

  • Page 102: Web-Client

    Remote Surveillance User Manual Note: If the WAN IP address is dynamic, it is necessary for you to use the domain name to access the    device. Click Start Settings Network DDNS to set DDNS (see 11.1.3 DDNS Configuration for details).

  • Page 103: Remote Live-View

    Remote Surveillance User Manual 12.5.1 Remote Live-View Click “Live Display” in the remote interface. The live-view interface is divided to four areas as marked in the following picture. Left panel Right panel Tool Bar ➢ Start Preview Select a window in the preview area and click one of the online cameras on the left panel to start live-view of the camera in the selected window.
  • Page 104 Remote Surveillance User Manual ➢ Tool Bar Introduction Button Meaning Screen split mode button. Click to disable the OSD. Click to enable OSD. Full screen mode. When in full screen right click to exit back to normal mode. Select “All Main Stream” or “All Sub Stream” to set the stream of all the cameras together.

  • Page 105: Remote Playback

    Remote Surveillance User Manual Click one camera window in the live-view area and click to manually set the camera’s live-view and local record stream to main stream (For manual record); click to manually set the camera’s live-view and local record stream to sub-stream (For manual record).

  • Page 106: Remote Backup

    Remote Surveillance User Manual Introduction of playback control buttons: Button Meaning Stop button. Rewind button. Click it to play video backward. Play button. Click it to play video forward. Pause button. Deceleration button. Click it to decrease the playing speed. Acceleration button.

  • Page 107: Remote Configuration

    Remote Surveillance User Manual 12.5.4 Remote Configuration Click “Function Panel” in the remote interface and configure the camera, record, alarm, disk, network, account and authority and system of the device remotely. All of these settings are identical to the device local interface. See the configuration chapters of the device local interface for details.

  • Page 108: Appendix A: Faq

    User Manual Appendix A: FAQ Q1. Why can’t I find the HDD? Please confirm that the power and SATA cables are connected firmly to the HDD. Make sure that you use the power adaptor supplied with the device. Make sure the HDD/s are compatible with the device. See Appendix C: Compatible Device List for details.
  • Page 109 User Manual Q5. The device refuses to add cameras while it still have available channels? The device is limited by both number of channels and bandwidth. You can see the bandwidth status on the bottom left of the “add camera” interface. In case you reach the bandwidth limit while you still have available channels –...
  • Page 110 User Manual 8 CH IP cameras is shown in the picture below and the adding rules of the IP cameras are similar to the rules mentioned in the above. Please refer to the above for details. Please make sure that the internal ethernet port and the IP camera are in the same network segment.
  • Page 111 User Manual Q8. The system cannot record, why? Make sure the HDD are formatted. Confirm that the record schedule has not been set in manual record mode. Please refer to 7.3.2 Record Schedule Configuration for details. Confirm that the HDD is not full and that “Recycle Record” is enabled. Check the HDD information from Disk Management and if required, please enable the recycle function (please see 7.1.2 Advanced Configuration for details).
  • Page 112 User Manual Other plug-ins or anti-virus may block the ActiveX. If the problem persist, please try to disable it. Fig 10-1 Fig 10-2 Q11. How to play the backup file? If you made the backup by AVI format – it can be played in all common media players. ...
  • Page 113 User Manual Fig 11-1 Fig 11-2...

  • Page 114: Appendix B: Calculate Recording Capacity

    Calculate Recording Capacity User Manual Appendix B: Calculate Recording Capacity The recording capacity is mainly up to the record resolution, record stream and bitrate. Different image quality parameters will take different disk capacities in equal times. The bigger the record resolution, record stream and record bitrate is, the more disk capacity is taken up in equal times.

  • Page 115: Appendix C: Compatible Device List

    Calculate Recording Capacity User Manual Appendix C: Compatible Device List Compatible HDD list Brand and Series Capacity Barracuda Series 500GB /1TB /2TB /3TB Seagate SV35 Series (recommended) 1TB /2TB /3TB Surveillance HDD Series (recommended) 1TB /2TB /3TB /4TB /6TB Blue Series 500GB /1TB Western Digital Green Series...

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