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Accessories available R3210 Contactless Reader Available for T4200 only) S 9-PCI PIN Pad (Available for T4200 only) Charging Dock 4200 (Available for M4200 only) Replacement Battery Module (Available for M4200 only) Privacy Shield To find out more information about these accessories and how to obtain them, please contact your leasing company.
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Please read through this guide, which contains important information you will need in order to install, use, and maintain your payment terminal. This User Manual is for use with Hypercom Optimum T/M4200 payment terminals that incorporate the UK Cards Association (UKCA) Standard 70 protocols for the real-time authorisation and capture of payment transactions.
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Optimum T/M4200 family models The T4210, T4220 and T4230 countertop terminals are designed to be placed on a desk or countertop and are powered by a supplied mains Power Supply. These terminal models can be used with the S9-PCI separate Pin-Pad or the R3210 Contactless card reader device.
Safety information Do not use if visibly damaged. Do not apply power/operate below 0°C and above 40°C. Do not store in an unpowered state below –20°C and above 60°C. Do not expose to moisture and do not store or operate in high humidity environments ...
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How to clean your terminal WARNING: DO NOT USE UNDILUTED AMMONIA OR ABRASIVE CLEANERS Switch off and unplug the mains Power Supply units from the Terminal and AP100/110/210 Access Point and D4200 Charging Dock station if applica- ble. Carefully note how all the cables are connected and then disconnect all cables before cleaning.
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Additional services available for your terminal Card types accepted The terminal is configured as standard to Support Visa and Mastercard scheme credit and debit cards. For some merchant categories, credit card support may not be allowable. The terminal can support American Express, Diners Club, JCB, and Duet scheme cards depending upon your merchant bank agreements with these schemes.
Table of Contents Important information ............Understanding your equipment ........Communications infomation Dial-Up Connections ........23 Network Connections ........24 GPRS Connections ........24 Installation ................Using your Terminal Terminal Operating Concepts ......27 Training Mode ..........32 Setting the Merchant Password .......
Important information Please take note of the following before using your terminal: Terminal Identification Number (TID) Each terminal contains an electronically programmed eight digit Terminal Identification (TID) Number. This number is printed in full on the Merchant Copy of all transaction receipts. Merchant Number (MID) Your merchant bank will have issued you with a Merchant Number, which will have been supplied to you in a separate documentation pack received...
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Important information (continued) Cash Register Interface If you have a T4200 integrated with your cash register/till system, then many of the functions of the terminal will be carried out by cash register functions. Certain functions described in this user manual may not be available via the Cash Register interface.
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Important information (continued) Payment Council Industry Data Security Standard (PCI DSS) advice The Hypercom Optimum T/M4200 terminal contains a Payment Application that stores, processes, and transmits cardholder data. It therefore falls within the scope of the Payment Card Industry Data Security Standards (PCI DSS), specifically a compliance program known as Payment Applica- tion Data Security Standard or PA-DSS.
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-DSS requirements are: 1. Do not retain full magnetic stripe, card validation code or PIN block data The payment application within the Hypercom Optimum T/M4200 fami- ly terminal does not retain such data. You need take no further action to ensure your PCI DSS compliant environment meet this specific re- quirement.
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4. Develop secure payment applications The Hypercom terminal and its software applications have been de- signed in line with PCI DSS and Industry best practices. You need take no further action to ensure your PCI DSS compliant environment meet this specific requirement. 5.
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12. Encrypt sensitive traffic over public networks Transactions sent over network connections are always encrypted by the payment application using Secure Socket Layer (SSL) technology. You may engage your business with 3rd party agents that provide services that are part of your overall payment process e.g. shopping cart providers, web design firms (often referred to as Common Points of Service or CPS).
Understanding your equipment Terminal overview Paper roll compartment More information about your printer and how to load a paper roll can be found in the Setup Guide Swipe card reader Use when the cardholder presents a debit or credit card without a chip on the front or if prompted by the terminal.
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Pin-Pad model S9-PCI The S9-PCI external Pin-Pad can be used with the T4200 models and is useful is you prefer the cardholder to insert their card and enter their PIN on a separate device, e.g. this can ease operations if you wish to avoid handover of the T4200 to the cardholder for card insertion and PIN entry.
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Privacy Shield The PCI Security Standards Council specifies International Standard ISO9564 for protection against fraudulent observation of the PIN during PIN entry. To comply with this standard, your terminal may be supplied with either a pre-fitted Privacy Shield, or as an optional accessory for you to choose to fit yourself.
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Battery Module (applicable to M 4200 If you have a mobile terminal, it will come pre-fitted with removable, rechargeable Li-Ion battery module. The battery module will need to be charged when you receive a new complete terminal or replacement battery module. Charging instructions are contained in the Quick Reference Guide supplied with the terminal.
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Charging Dock model D4200 (M & M only) 4230 4240 Mobile terminals may come with an optional D4200 Charging Dock station (this depends on the product configuration agreed with the leasing company). When the terminal is placed on a powered Charging Dock, it will charge the terminal‟s battery module.
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Access Points (M only) 4240 M4240 terminals are provided with an Access Point. The terminal connects to the Access Point using Bluetooth wireless technology. The Access Point then connects the bank acquiring systems and Hypercom management system using a dial-up or network connection. Your M4240 terminal will come pre-configured to operate with the Access Point provided.
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Access Points (M only, continued) 4240 The M4240 can communicate one Access Point only, and an Access Point can communicate with one terminal only. If you have more than one M4240 terminal, you will be provided with a separate Access Point for each terminal.
Communications information Dial-Up Connections The T4210 and M4240/AP100 use a dial-up connection to connect to the bank acquiring systems and to the Hypercom terminal management system. use a dial-up connection The T4220 and M4240/AP210 can to connect to the bank acquiring systems and to the Hypercom terminal management...
Communications information (continued) Network Connections The T4220, M4240/AP110, and M4240/AP210 terminals can connect over a network connection via a local area network. The T4220 connection is on the back of the terminal (white NET port). The M4240 connection is on the front panel of the AP110/210 Access Point (white NET port).
Installation Please read and follow the separate Quick Reference Guide received with your terminal. The Quick Reference Guide contains instructions on how to: Connect the cables and accessories e.g. Pin-Pad Install the paper roll Charge the battery module (M4200) ...
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Installation (continued) Your terminal may then attempt to connect to your acquirer/s and print out a LOG-ON REPORT indicating if the logon was successful or not. The report should read for each acquirer: ACQUIRER NAME: ENABLED Log-on report COMPANY NAME Merchant name and t ow n TOWN THANK YO U...
Using Your Terminal Terminal Operating Concepts This section provides a general overview of how to use your terminal. Payment application software version AT42UK511A and onwards introduce the option to use the R3210 Contactless Reader. The instructions in this user manual refer to AT42UK5111A and onwards; if your terminal has an older version of software, then it cannot support the R3210 and operation may be slightly different to that described in this manual.
Keypad buttons Home Returns to the Desktop screen* Settle Starts the Settlement procedure when on the idle screen**. (See page 57 for more information) Reports Displays the Reports menu when on the idle screen**. (See page 59 for more information) Function &...
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Desktop screen The Desktop will show icons for each application that is loaded in your terminal. To access applications, press the Navigation Button next to the relevant icon. The main application for taking transactions has a “Card” icon. Application Manager The Hypercom operating system for your terminal is called the Application Manager.
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MAIN MENU Icons A moving card icon indicates that this is a Countertop terminal (T4210/T4220 only) This icon displays the GPRS signal strength (T4230/M4230 only). If there is no signal, it will display “n/a”. This icon indicates that this is a Bluetooth terminal (M4240 only)
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Idle Screen menu items SALE Selecting SALE initiates a Sale transaction, although you will normally initiate a Sale transaction by commencing to key in the amount, or by inserting or swiping the payment card. REFUND Selecting REFUND initiates a Refund transaction. MORE TRANS Selecting MORE TRANS opens a full menu of available transaction types on your terminal, including a repeat of SALE and REFUND.
Training Mode Your terminal allows the operator to conduct training sessions for contact card initiated transactions by switching to Training Mode. You will need a Training Card; please contact your helpdesk if you need a Training card. How to switch to Training Mode ...
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How to leave Training Mode Press MAIN MENU > TERM > TRAIN Type in the local password (default is 0000) and press Enter The screen will display LEAVE TRAINING MODE Press YES/Enter After you have completed the above procedure, please ensure the top of the screen no longer displays ***TRAINING MODE***.
Setting the Merchant Password You should change the merchant password to protect against potential fraudulent usage of the terminal. Depending upon your terminal configura- tion, you may be asked to enter this password to perform certain terminal functions. To change the merchant password, from the Idle screen press: MAIN MENU SETUP (you may need to press NEXT to get to the SETUP item) PASSWD...
Transactions Your terminal is able to provide the following transaction types: Sale Refund Sale with Cashback Sale with Tip Pre-Authorisation Completion Force Authorisation N.B. Unless you have requested otherwise from your leasing company, your terminal is configured for standard Sale and Refund transactions only.
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Chip Cards Most payment cards issued in the United Kingdom and Ireland are Inte- grated Chip Cards (ICC), and hence you need to use the ICC reader on your terminal or Pin-Pad to perform a transaction. For this User Manual, the term Chip Card is used to describe ICC cards.
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Magnetic Swipe Cards Some cards issued on the UK and Ireland and cards issued from other countries may only be issued as Magnetic Swipe cards. All chip cards also have a magnetic stripe. If your terminal cannot read the chip when it is inserted, you may be given the option to swipe the card and to enter the last four digits of the card number.
Sale Step 1 From the Idle screen, type a numeric key that is the first digit of the Sale amount; the screen will automatically show the Amount entry screen with the digit entered shown N.B. On some software versions, and configurations, typing a numeric key from the Idle screen will commence entry of a card number;...
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Sale (continued) Step 3 If not done already at Step 1, present the Card or key enter the card de- tails. This can be done in a number of ways depending upon the card type being used: Chip card with contactless capability. Applicable if you have the R3210 Contactless Reader.
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Sale (continued) Step 4 For chip card transactions (except contactless), the cardholder must enter their PIN (Personal Identification Number) on the terminal keypad or the optional PIN Pad. After the PIN has been typed in, the customer must press Enter See page 67 The terminal may now attempt to connect to your Acquirer.
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Card details Key Entry If the terminal cannot read the chip or the magnetic strip on the card, or you are in a Mail Order Telephone Order (MOTO) environment you can key enter the card number for most card types. The terminal will then prompt for additional information depending such as Start and Expiry Dates, Issue number, Card Holder Verification Code and Address Verification data.
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Card details Key Entry (continued) After the terminal has communicated with the acquirer (all keyed entry transaction are online to the acquirer), it will show a response indicating of the Cardholder Verification and Address Verification data entered was correct. If it is correct, then it shows that the Data Matched, and you can choose whether to capture the transaction or not.
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What happens if the cardholder has forgotten their PIN? The cardholder usually has three attempts to enter their PIN correctly. If they enter it incorrectly three successive times (this can be on different days on different payment terminals), the card will be blocked and the cardholder must contact their card issuer for unblocking instructions.
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Example of a Sale receipt Receipt details are subject to change. For a contactless transaction, only a merchant copy receipt is printed out automatically. Merchant Copy Merchant name COMPA NY NAME TOWN and t ow n THANK YO U TERMINA L ID: 12345678 Terminal ID Merchant Number...
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Sale + Cashback This is similar to a regular sale transaction with the added ability of putting in an extra amount, which is then given to the customer as Cashback. PLEASE NOTE: This is a service that must be requested from your leasing company.
Example of a Sale + Cashback receipt Receipt details are subject to change Merchant Copy Merchant name COMPA NY NAME TOWN and t ow n THANK YO U TERMINA L ID: 12345678 Terminal ID Merchant Number MERCHA NT ID: 123456789012 Card t ype VISA DEBIT 1234123450001234...
Tipping Your terminal can be independently configured to accept a Tip on Sale transactions and on Completion transactions (as used in Hotel and Rental environments, refer Page usage Hotel Rental environments_ PLEASE NOTE: You must request the tipping service for Sales and/or for Completion transactions from your leasing agent.
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If user selects a Tip, they should type in the TIP AMOUNT and press Enter. Alternatively, for method 2, the prompt may be for the Final amount. The customer should check that the TOTAL is correct and press YES/Enter to confirm or NO/ Clear to change the amounts or Cancel to cancel the transaction.
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Example of a Sale + Tip receipt Receipt details are subject to change. For a contactless transaction, only a merchant copy receipt is printed out automatically. Merchant Copy Merchant name COMPA NY NAME TOWN and t ow n THANK YO U TERMINA L ID: 12345678 Terminal ID...
Hotel Operations The Optimum T/M4200 family products allow transaction types for use in the hotel industry. These transaction types are also relevant for other mer- chant categories such as Car Rentals. The transaction is performed into two parts: a “Pre-Authorisation” and a confirming “Completion”.
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Hotel Check In (continued) Step 3 The terminal will then contact the host and authorise the transaction. A merchant copy receipt will be printed. The terminal will then prompt to ask if the receipt was printed correctly; select No if the receipt is not legible for any reason.
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Hotel Check Out (continued) Step 2 The terminal will prompt for a card. Either insert the card or for Express Checkout key the card number. Step 3 If the card number is keyed the terminal will prompt “Customer Present” Yes/No. For an Express Checkout select No at the Customer Present prompt.
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Hotel Check Out (continued) Additional Charge after check-out & No-Show Any additional charges identified after Check-Out or charges arising from a No-Show situation should be processed as separate card not present Sale transactions Tipping It is possible to activate tipping at checkout. In this case the terminal will prompt for a Base Amount then a Tip Amount before confirming the trans- action.
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Refund Transactions You must only use the original card that was used for the Sale transaction when performing a Refund transaction. Step 1 Press REFUND on the idle screen and swipe the Supervisor Card when prompted. Step 2 Press OK/Enter acknowledge that terminal has accepted the Supervisor Card.
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Refund Transactions (continued) The terminal will now attempt to connect to your Acquirer. (See page 67 for troubleshooting communication problems) The terminal will then display a response. If the transaction is approved the terminal will display REFUND ACCEPTED and the terminal will print the Merchant Copy of the receipt. (See Appendix A for possible transaction responses) Step 5 Remove the card and the Merchant Copy of the...
Example of a Refund receipt N.B. Receipt details are subject to change Merchant Copy Merchant name COMPA NY NAME TOWN and t ow n THANK YO U TERMINA L ID: 12345678 Terminal ID Merchant Number MERCHA NT ID: 123456789012 Card t ype MASTERCARD Card number 1234123450001234...
Force Authorisation Force Authorisation is a transaction type that may be available on your terminal if permitted by your bank. This transaction type allows you to capture and submit transaction that have been previously authorised using paper vouchers. You can capture both Sale and Refund paper voucher transactions.
Settlement At the end of each business day, the Settlement procedure must be performed on the terminal unless set to automatically settle at a particular time of day (if you unsure whether your terminal settles automatically, please contact your helpdesk). For the totals to display correctly, this must be done during the „Banking Window‟...
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Settlement (continued) Responses Totals Agree Everything was received by your Acquirer(s) and the totals in the terminal match their totals. Totals Disagree There has been a discrepancy in the total value of the transactions that the Acquirer has and those in the terminal (i.e. the totals are out of balance).
Reports There are a number of different reports that can be produced by the terminal, each with a different purpose. To access the reports menu, ensure the Idle screen is displayed. Then press the REPORTS button on the keypad. PLEASE NOTE: The Supervisor Card and/or the Merchant password (factory default 0000.
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Reports (continued) Audit Performing an Audit on the terminal will print out a report of each transaction that has been put through the terminal since the last Settlement. This can be used in the unlikely event of a Settlement error to allow you to check transactions in the terminal‟s Batch against the Merchant Copy of your receipts.
Reviewing transactions/Reprinting a receipt T/M4200 family terminals maintain a Batch record of all transaction information since the last successful Settlement was performed. It is possible to review the Batch, find the appropriate transaction and, if required, reprint the receipt. There are two versions of this feature: Limited View and Full View. Limited View shows only the last four digits of each card number.
Troubleshooting Error messages (When inserting/swiping a card or keying in the card number) When a Chip Card is inserted, swiped or the long card number is typed in, the terminal will check against a number of parameters downloaded from the Hypercom system. If the terminal rejects the card, it will display one of the following messages: ACQUIRER The terminal has become logged off from your Acquirer...
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INVALID CARD The check digit (last digit) of the card number entered is incorrect. Double check that you have the correct number and try re-typing the number carefully. MAN ENT NOT ALLOWED Typing in the number of this type of card is not allowed by the Card Issuer.
Terminal problems Countertop models (T4210/T4220/T4230) Terminal screen is blank Check that the Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position. If an extension cable is being used, it may be fused, so check the fuse.
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Battery Module not If the battery module is not charging: charging (M4230/M4240 only) Check that the Power Supply or mains cable is plugged into a working electrical wall socket and that any switch is on the on position. If an extension cable is being used, it may be fused, so check the fuse.
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Receipts print out blank Your terminal uses thermal paper rolls to print receipts. This paper will only print on one side. If the paper is feeding through but appears blank: When the rolls supplied with the terminal are used up, you must obtain paper rolls from the supplier recommended your...
Communication problems (dial only) T4210/ T4220 The normal sequence of messages displayed during a transaction using a dial connection is: DIALING NOW, CONNECTION MADE, PROCESSING NOW, APPROVAL XXXXXX CONNECTION MADE, PROCESSING NOW This message indicates that the terminal has connected successfully.
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(Bluetooth and dial) M4240 The normal sequence of messages displayed during a transaction using a Bluetooth and dial connection is: DIALING NOW, CONNECTION MADE, PROCESSING NOW, APPROVAL XXXXXX CONNECTION MADE, PROCESSING NOW This message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your Acquirer.
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(Bluetooth and IP/Ethernet) M4240 The normal sequence of messages displayed during a transaction using a Bluetooth and IP/Ethernet connection is: DIALING NOW, CONNECTING…, APPROVAL XXXXXX CONNECTING… This message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your Acquirer. (See Appendix A for common transaction responses) If the terminal fails to connect on the first try, it will make a further two attempts to connect before voiding the transaction.
Appendices Appendix A: Transaction responses The word APPROVAL, plus a 2 to 6 digit Approval APPROVAL Code indicates that that transaction approved by the Card Issuer. CARD BLOCKED The Card Issuer has blocked the card from use. CALL AUTH CENTRE A call to the Authorisation Centre is required to complete the transaction.
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Appendix B: CVV2 and AVS responses The address, Post Code and CVV2 code DATA MATCHED data supplied have all matched the data held by the Card Issuer. DATA NOT MATCHED The CVV2 code and one or both of the address details did not match the data held by the Card Issuer.
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Appendix C: Terminal functions Set/Change MAIN MENU > SETUP > PASSWD Local Password By default, the local password is set to „0000‟. Use this option to set your own password. Keypad Lock FUNCTION > 4 > Enter Allows the user to lock the keypad to stop accidental or unauthorised use.
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Appendix D: Set a PABX digit(s) Terminals with a dial connection come pre-configured with the option to dial a 9 prefix digit before dialling out. By default, this option is “bypassed” and therefore not active. To remove the bypass and activate the prefix, follow the procedure below.
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Step 4 Highlight “Set Modem Conf...” and press Enter on the keypad. Step 5 Highlight “Set PABX” and press Enter on the keypad. PLEASE NOTE: The option number varies depending on terminal model. Use the left side Navigation Buttons to scroll down if needed. Step 6 Highlight “Set PABX Bypass”...
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Returning to the Desktop Step 1 To exit the “Set PABX” menu, press the white HOME button on the keypad. Step 2 If any settings were changed, you will be asked if you want to save changes. Press Enter on the keypad to select “Yes”.
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Appendix E: Power settings Only applicable to M4200 Step 1 If your terminal is showing the idle screen, press the white HOME button on the keypad to return to the Desktop. When the terminal is showing the Desktop, press the blue FUNCTION button on the keypad to run the Application Manager.
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Set Inactive Power Off This option determines how many minutes of inactivity the terminal waits before automatically shutting down. The default value is 60 minutes. Step 1 Highlight “Set Inactive Power Off” and press Enter on the keypad. Step 2 Type in the number of minutes desired and press Enter on the keypad.
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Returning to the Desktop Step 1 To exit the “Power Settings” menu, press the white HOME button on the keypad. Step 2 If any settings were changed, you will be asked if you want to save changes. Press Enter on the keypad to select “Yes”.
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Appendix F: Bluetooth pairing procedure Step 1 Disconnect power lead from the access point (if already powered) Ensure the terminal is connected to the Access Point with the provided pairing cable between the green SERIAL ports. Ensure that telephone and network cables are connected as required for the access point model.
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Step 7 Applicable to some terminal configurations using AP100 and AP110 only. Ensure “Yes” Is highlighted and press Enter on the keypad. Step 8 When the display shows “OK” and the module address, press Enter on the keypad. The address shown is the Bluetooth address of the terminal and will correspond with the number on a label on the underside of the Terminal.
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Step 12 Check that the bottom line of text shows “BT gate v90, Country Code B4” (57 for Republic of Ireland). This bottom line of text is shown for AP100 and AP210 only. Press Enter on the keypad. PLEASE NOTE: If country code is incorrect, select “No” and press Enter on the keypad.
Glossary Terminal operation Address Verification System. A security method used for Customer Not Present keyed transactions to help reduce fraud. This method confirms the house number and numbers from the post code of the cardholder‟s registered address. Batch The store of transaction totals in the terminal. CVV2 Card Security Code (also known as CVV, CV2, CVC, CVVC and CSC).
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Communications Access Point A device that allows a Bluetooth terminal to connect to a host or Acquirer. The Access Point can communicate with an external network either via dial or network communications. Bluetooth A wireless method of short range communication usually found in mobile phones and other handheld devices.
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Internet Protocol. This is the method whereby data is transmitted over networks such as the Internet (may also be expressed as TCP/IP). IP address A number represented in the form XXX.XXX.XXX.XXX which identifies a device on the Internet (for example: 193.129.71.130). These numbers are the networking equivalent of telephone numbers.
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