Sentinel Unitec Owner's Manual
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Sentinel Unitec Owner's Manual

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Sentinel
Owner's Manual
Unitec
443-561-1200 •
www.StartwithUntiec.com

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Summary of Contents for Sentinel Unitec

  • Page 1 ® Sentinel Owner’s Manual Unitec 443-561-1200 • www.StartwithUntiec.com...
  • Page 2 Proprietary Information and Materials of Unitec Inc. Such proprietary information and materials may not be disclosed to third parties without the prior written consent of Unitec Inc. © 2018 Unitec, LLC. All rights reserved. No part of this book, including text, screen examples, diagrams, or icons, may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without prior written permission of Unitec, Incorporated.
  • Page 3 7/2015 added POS Test Utility, added various bug fixes. 1.54 Sentinel Changed available wash packages from 4 to 8 per wash type, added support for MultiMech Bill Dispenser for Sentinel, 1.74 Sierra 5/2015 added various big fixes. Changed OS from Windows NT to Windows 7 POS Ready.
  • Page 4 S E N T I N E L Added following credit processors: Priority Payment Systems, Tran- Heartland (for 7-11), XML Credit (for Verifone), changed “Internet” credit to Mercury, and changed “Dial-up” to Tran. 1.43 Sentinel Added password security. Added code expiration of 00 to 1/2014 1.63 Sierra ensure codes don’t expire.
  • Page 5 S E N T I N E L [ T H I S P A G E I N T E N T I O N A L L Y L E F T B L A N K ] P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 6: Table Of Contents

    3 Summary ........................6 4 Set-up Functions ......................7 General Site Information ..................7 Product Programming ....................7 Sentinel Programming ....................7 4.3.1 General Information ................... 7 4.3.2 Operating Schedule ..................... 8 4.3.3 Wash Dispensing ....................8 4.3.4 Added Services Dispensing ................. 8 4.3.5 Wash Interface ....................
  • Page 7 11 Component Operation and Maintenance ..............61 11.1 Component Layout ....................61 11.1.1 Sentinel Doors ................... 61 11.1.2 Inside the Sentinel ..................64 11.1.3 System Cabling ..................67 11.2 Cleaning and General Maintenance ..............67 11.3 Bill Dispensers (Optional) ..................67 11.4...
  • Page 8 S E N T I N E L 11.7 Coin Hopper(s) (Optional) ..................77 11.7.1 Removing the Hopper Tray ............... 77 11.7.2 Changing the Dispense Value..............78 11.8 Proximity Sensor....................80 11.9 Thermal Printer ....................82 11.9.1 Replacing the Printer Paper ..............83 11.9.2 Clearing a Paper Jam .................
  • Page 9 S E N T I N E L Table of Figures Figure 2.1. Sierra Login Screen ........................ 2 Figure 2.2. Password Change Screen ...................... 3 Figure 2.3. Multi Factor Authentication Screen ..................4 Figure 2.4. MFA Security Screen ......................5 Figure 3.1.
  • Page 10 Figure 11.2.Sentinel Door – Left Interior ....................63 Figure 11.3. Sentinel Door – Right Interior ................... 64 Figure 11.4. Electronic Components Inside the Sentinel Case (Left Side) ..........65 Figure 11.5. Components Inside the Cash Vault (Right Side) ............... 66 Figure 11.6.
  • Page 11 S E N T I N E L Figure 11.32. Remove the Bill Cassette ....................85 Figure 11.33. Unlock Cassette ....................... 85 Figure 11.34. Load Bills into Cassette ....................87 Figure 11.35. Tension Plate and Lid ...................... 88 Figure 11.36. Insert Cassette ........................ 89 Figure 11.37.

  • Page 12: Introduction

    S E N T I N E L 1 Introduction The Sentinel is touch-screen based car wash payment system that is designed to work at any in-bay automatic or conveyor and is perfect for the express exterior car wash. This Owner’s Manual describes the programming features and provides information on daily operations and recommended maintenance.

  • Page 13: Passwords

    S E N T I N E L Figure 2.1. Sierra Login Screen 2.1 Passwords Due to PCI compliance, once you login the first time using an administrative password, you will immediately be prompted to change your password to a more secure password that is at least 7 characters long and contains both letters and numbers, as shown below.

  • Page 14: Multi Factor Authentication

    NOTE: If you enter your password incorrectly 6 times, you will be locked out of the system for half an hour. NOTE: The new password will also be required to login to the Maintenance screens on the Portal, Sentinel and C-Start units. A keyboard will appear at units that have a touchscreen. For Portals that have a keypad, you either must use a keyboard to login, or you must scroll through the keys on the side of the display to enter your password.

  • Page 15: Figure 2.3. Multi Factor Authentication Screen

    This code will differ every time and expire after 5 minutes. The requirements for MFA are: • A newly installed Unitec system running 1.76.1 software or higher • Active Internet connection for Sierra •...

  • Page 16: Figure 2.4. Mfa Security Screen

    S E N T I N E L The next screen will be displayed. You must click the Send Code to… button to generate the security code and send it to their mobile device. Figure 2.4. MFA Security Screen Once you receive the code on your mobile device, you must enter it into the field. When that 6-digit code is successfully entered, Sierra will allow administrative access to Sierra and display the Summary screen.

  • Page 17: Summary

    S E N T I N E L 3 Summary Upon successful login, the Summary page of the management application will appear. This screen displays a list of devices present on the local network with a count of washes provided and associated revenue for the current day.

  • Page 18: Set-Up Functions

    If the Master unit becomes inoperable, the secondary units will go to an off-line state. The Sentinel can be configured so a secondary unit will go ‘out of service’ if off line or operate in a ‘cash only’ mode (the default).

  • Page 19: Operating Schedule

    Added services must be set-up through the Products page (section 3.2) before they can be assigned to a Sentinel device profile. An added service can be configured to dispense one or more tokens when purchased. This feature allows an operator to sell token packages as an added option to the wash purchase.

  • Page 20: User Interface Set-Up

    Unique User IDs and passwords should be set up for employees, service personnel or others that may need access to the Sentinel. The User Set-up pages are used to create new user accounts and to edit or delete an existing account. User privileges that can be assigned are arranged in groups as follows: •...

  • Page 21: Pos Interface

    • Code and Account Sales – Allows the user to Access the optional console pages (for prepaid wash code sales). • Reports – Allows the user to access the Sentinel’s accounting reports • Utilities – Allows the user to access system utilities including data logging and database back-up functions.

  • Page 22: Promotions

    S E N T I N E L 5 Promotions The promotions feature is used to set up and manage various marketing programs. The types of programs that are available include discounts, complimentary washes, fundraisers, scheduled specials and prize promotions. Reports for tracking and managing these programs are accessed through the menu options on the left side of the promotions management pages (as shown below).

  • Page 23: Fundraisers

    S E N T I N E L When a complimentary wash promotion is redeemed, the customer need not select a wash, as the associated wash will be automatically activated. If added services are enabled, customers will be allowed to purchase these services by adding payment. 5.3 Fundraisers The fundraiser is a code-activated promotion intended to encourage supporters of an organization to use the car wash.

  • Page 24: Promotions Setup

    S E N T I N E L 5.6 Promotions Setup Figure 5.2. Promotions Main Screen The Promotions Setup screen displays the current promotions. They are listed by name, type of promotions, and status. Note that the promotion statuses are ‘active’, ‘inactive’, ‘expired’, and ‘exhausted’.

  • Page 25: Figure 5.3. Prize Discount Setup Screen

    S E N T I N E L Figure 5.3. Prize Discount Setup Screen 1. To setup a Prize Discount, enter the name of the prize discount. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent).

  • Page 26: Figure 5.4. Prize Voucher Setup Screen

    S E N T I N E L Figure 5.4. Prize Voucher Setup Screen 1. To setup a Prize Voucher, enter the name of the prize voucher. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent).

  • Page 27: Promotions Setup

    S E N T I N E L 5.6.2 Promotions Setup Figure 5.5. Edit Discount Screen 1. Enter the Name of the promotion. Select Active to enable the promotion. 2. Select the method of the promotion from the drop-down menu. For Discounts and Free Washes, the methods are: Codes, Tokens 1-4, Cards, Barcodes and VIP Coupons 1-3 and Mars Coupon.

  • Page 28: Promotions Reports

    S E N T I N E L 8. Click Save. If you wish to change or delete a wash, click Remove from List by that wash. 9. Click Save. 5.7 Promotions Reports Status Report The status report lists all promotions that have been configured and provides status information, as shown in the sample report below.

  • Page 29: House Accounts

    S E N T I N E L Figure 5.8. Sample Promotions Usage Report 6 House Accounts The accounts module is a product option that allows house accounts to be set up and managed in the Sierra server application. Four account types are available: prepaid, subscription, loyalty, and fleet accounts.

  • Page 30: Subscription Accounts

    S E N T I N E L • Frequency limit – set a frequency limit for account usage (e.g., once per day, 3 times per week, etc…) You may reload the account without reentering all information, and the customer may also reload his account at the entry unit.

  • Page 31: Fleet Accounts

    S E N T I N E L • Program Name • Assign washes – select washes that, when purchased, qualify towards a reward • Frequency Reward – select wash that will be awarded • Expiration – Days in which rewards must be claimed (default will be no expiration) Accounts will be activated from the management pages by selecting the associated loyalty program and entering the customer-specific data, including: •...

  • Page 32: Figure 6.1. Account Program Screen

    S E N T I N E L Figure 6.1. Account Program Screen To setup a new account program, select from either Pre-paid, Subscription or Loyalty from the drop-down menu below the table and click Add New Account Program. The Edit Account screen will be displayed. To edit an existing account program, click Edit next to that program.

  • Page 33: Figure 6.2. Pre-Paid Account Program Edit Screen

    S E N T I N E L Pre-Paid Account Program Setup Figure 6.2. Pre-paid Account Program Edit Screen 1. Enter the name of the account program. 2. Select the type of account from the drop-down menu. A product-based account is useable for only (1) wash product (which is selected from a drop down list).

  • Page 34: Figure 6.3. Subscription Account Program Edit Screen

    S E N T I N E L Subscription Account Program Setup Figure 6.3. Subscription Account Program Edit Screen 1. Enter the name of the account program. Chose whether or not to force a receipt with each transaction. 2. Select the product from the drop-down menu. 3.

  • Page 35: Accounts

    S E N T I N E L 6. If you wish for the account to have an expiration date, click Enable, then enter the duration of the account program. NOTE: This schedule runs in calendar months. The account will expire on the last day of the month, not 30 days from the issue date.

  • Page 36: Figure 6.5. Loyalty Account Setup Screen

    S E N T I N E L • Last and First name of the Account holder. A mailing address can be entered if desired by selecting the ‘details’ tab. • Redemption method – select code, card, barcode or RFID (Subscription accounts only) from the drop down menu.

  • Page 37: Figure 6.6. Edit Fleet Account

    S E N T I N E L Figure 6.6. Edit Fleet Account To set-up the fleet account: 1. Enter the business name for the account in the Name field. 2. Select the account type as monetary or product based. For product accounts, the associated wash product will need to be selected from the drop down list of available products.

  • Page 38: Account Reports

    S E N T I N E L Figure 6.7. Edit Account User To add a new user, 1. Enter the first and last name of the account user 2. Select the redemption method (code, card, barcode or RFID Tag) 3.

  • Page 39: Figure 6.8. Sample House Account Status Report

    S E N T I N E L Figure 6.8. Sample House Account Status Report Listing Report This report allows you to export a list of account holders in .csv format. The exported file includes the account holder name and contact information, account number, and enrollment date. Report Name Site Run Date...

  • Page 40: Figure 6.9. Sample Account Loyalty Report

    S E N T I N E L Bruschi, Ted 84965327 $1.00 Carlson,Jim 65843215 $0.78 Francis, Lois 33256984 $1.50 Harris, Jane 54213985 $2.00 Jackson, Lou 44869532 $0.64 Ortiz, David 95487623 $0.78 Smith, John 25644459 $0.58 Wilson, Terry 15789652 $1.00 Figure 6.10. Sample Account Loyalty Report Fleet Report The fleet report provides a list of all uses from one or more accounts over a user defined date range.

  • Page 41: Figure 6.10. Sample House Account Fleet Report

    S E N T I N E L Figure 6.11. Sample House Account Fleet Report The Fleet Report contains the following information for the specified time period: • Name of the fleet account P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .
  • Page 42 S E N T I N E L • Dates of billing, when the payment is due, and the amount due • The payment address • User Name and Account Number (either card, code or RFID tag) • Day the car wash was used •...

  • Page 43: Figure 6.11. Account Sales Report

    S E N T I N E L Figure 6.12. Account Sales Report The account sales report provides a list of prepaid account sales and account reloads during a user defined date range. A sample report is shown above. • Account Name and Number •...

  • Page 44: Figure 6.12. Account Transaction Report

    S E N T I N E L • Employee ID – indicates the system user who issued or reloaded the account. Account Transaction Report Figure 6.13. Account Transaction Report The Account Transaction Report displays all transactions over a user defined date range. The report can be filtered to show transactions for all accounts, all accounts of a certain type (e.g.

  • Page 45: Reports

    S E N T I N E L 7 Reports The Reports function allows you to view accounting information and product usage, filtered by ranges and dates you specify. When a report is generated, the associated data will appear on the screen with Print and Save functions.
  • Page 46 S E N T I N E L Revenue Summary Wash Packages Sales Net Paid Revenue Prepaid Total Subscription Express $96.00 $0.00 $96.00 $0.00 $8.00 Deluxe $144.00 $0.00 $144.00 $0.00 $9.00 Supreme $257.00 $8.97 $265.97 $0.00 $10.33 Works $900.00 $31.33 $931.33 $0.00 $12.00...

  • Page 47: Figure 7.2. Sample Site Revenue Report

    S E N T I N E L Total Payments $2,054.46 $40.30 $0.00 Fundraisers Due $0.00 $0.00 $0.00 Net Revenue $2,054.46 $40.30 $0.00 Tender Summary Wash Over/Under Payment Type Products Codes Accounts Total Payments Visa $1,153.10 $0.00 $1,153.10 $2.20 $212.63 $0.00 $212.63 $0.00...

  • Page 48: Sales Report

    S E N T I N E L Tax Collected – Displays the total taxes charged for credit purchases (if required in your state). Fundraisers Due - Identifies any amounts due from the use of fundraiser promotion types. Net Revenue - Identifies the net revenue, with taxes and fundraisers subtracted from the previous sales totals.

  • Page 49: Figure 7.4. Sample Sales Report

    S E N T I N E L Figure 7.4. Sample Sales Report Wash Activations - Provides a count of washes dispensed, broken down by wash type, and includes washes dispensed using codes or maintenance accounts. The usage metric shows the percentage of activations for each wash type.

  • Page 50: Cash Report

    S E N T I N E L Prepaid Upgrades – Provides a count of and dollar amount earned for upgrades purchased with a wash package. The usage metric shows the percentage of activations for each wash type. Code Sales – Provides a count of code sales and is displayed by POS device – pump, c-store register, or remote console.

  • Page 51: Figure 7.6. Sample Cash Report

    S E N T I N E L Figure 7.6. Sample Cash Report The top section displays the cash adjustments record that is generated when an employee uses the cash removal or deposit functions (from the Maintenance functions) to restock change devices or remove cash from a cash acceptor or dispensing device.
  • Page 52 S E N T I N E L or removed. The total amount of cash that was added and removed through these adjustments should match the associated entries in the Cash Summary section. The bottom of the report displays the cash information for each device. Cash Summary - Shows starting and ending balance of all cash in the unit (in both bill and coin acceptors and change dispensing devices).

  • Page 53: Transaction Report

    S E N T I N E L 7.4 Transaction Report The transaction report provides a list of all transactions that were recorded over the reporting period. Reports can be generated for the current business day, previous day or for a user-specified date range. Figure 7.7.

  • Page 54: Figure 7.8. Sample Transaction Report

    S E N T I N E L Name column (if applicable) will list the account holder’s name for transactions that were paid with a house account. The Account column will display either the last four numbers of the credit card used or the house account used.

  • Page 55: Code Listing Report

    S E N T I N E L Figure 7.9. Sample Transaction Details 7.5 Code Listing Report The code listing report is applicable to sites that use the optional POS interface or console for wash code sales. It can be used to check the status of a specific code by entering all or part of the code number. Figure 7.10.

  • Page 56: Figure 7.11. Sample Code Listing Report

    S E N T I N E L Figure 7.11. Sample Code Listing Report The wash codes currently stored in memory are listed in chronological order. The code status will be shown as Active, Used or Expired. The Expires column displays the date the code expires. The Issue Date column displays the date the code was issued.

  • Page 57: Sales

    S E N T I N E L 8 Sales The Sales tab displays and functions as a Point of Sale console interface. You must first set up the Sales screen in the POS Interface in order for this screen to be populated. For further instruction, please see Section 3.6.

  • Page 58: Figure 8.2. Purchase Wash Package Screen

    S E N T I N E L To purchase a wash package, select one of the washes then click Purchase. Figure 8.2. Purchase Wash Package Screen A code will be generated and displayed on the screen. You may then print the code from the POS printer or from the print function of your PC.

  • Page 59: Figure 8.4. Account Purchase

    S E N T I N E L To purchase a new account, click on the account: Figure 8.4. Account Purchase Select code or card. Enter the account number. Enter the account holder’s name. Click Purchase to finalize the account purchase. P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 60: Figure 8.5. Reload Account Screen

    S E N T I N E L To reload an account, click Reload and enter the account number. Figure 8.5. Reload Account Screen Ensure the account holder’s information is correct, then click Reload. Figure 8.6. Reloaded Account Screen P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 61: Figure 8.7. Rewash Selection Screen

    S E N T I N E L To issue a rewash code, click Rewash then select the wash to issue the code: Figure 8.7. Rewash Selection Screen Figure 8.8. Rewash Code Issued Screen P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 62: Figure 8.9. Report Date Selection Screen

    S E N T I N E L To print a report, select the report type. If you would like to select a date other than the current day, select Change Dates. You may select the current day, select the previous day, or select a date range, then click Done, then Print Report.

  • Page 63: Maintenance Functions

    The Maintenance screen displays the current status of the devices located in the Sentinel unit. This screen is only accessible from the Sentinel, and will appear after you turn the key in the lock and login to the unit or by entering the code 4401 at the Sales screen.

  • Page 64: Cash Functions

    Sentinel). Cash Functions Cash functions allow an authorized user to deposit or remove cash into or from the Sentinel vault. This will reset the cash totals. (Note: the Cash function should be used whenever change is restocked or cash is removed from the Sentinel.

  • Page 65: Figure 9.3. Cash Removal Screen

    The Cash Removal screen allows you to keep track of the cash removed from the Sentinel. When removing cash, you must remove ALL cash from that selected device in order for the Sentinel to report accurate amounts. Select the device you wish to remove cash from and click OK. Upon completion of the withdrawal, the Sentinel printer will issue a receipt listing the amounts removed and updated cash balances.

  • Page 66: Shutdown

    S E N T I N E L Shutdown The Shutdown feature allows you to shutdown or restart the Sentinel. Once the Sentinel software is shutdown, you may shutdown the unit at the main power switch inside the unit. Note: The shutdown function should always be executed before powering off the Sentinel.

  • Page 67: Utilities

    S E N T I N E L 10 Utilities The Utilities tab allows you to view the current server version, view the current C drive version, view any hot fixes applied, view the IP address, set the system date and time, backup and restore the databases, view the event log, and upload software updates.

  • Page 68: Enable Support Mode

    Enable Support Mode is a feature that allows Unitec Customer Service to access and troubleshoot the server via remote access. If your devices are having problems, call Unitec Customer Support at 1800 Click the button to access the next screen.

  • Page 69: Database Management

    S E N T I N E L 10.2 Database Management Figure 10.3. Database Utility Screen The Database Utility screen is used to backup and restore the Sierra Server databases. Database back up files can be used to restore operation of the system in the event of a catastrophic event. To minimize the potential for lost sales data, regular back-ups should be performed.

  • Page 70: Compact And Cleanup Database

    S E N T I N E L example, Standard Setup), enter a comment in the box when creating a new backup. To view the comment, click the “+” sign next to the backup file. Note: The thumbdrive MUST have a root folder named “backups” to backup data to it and restore from it.

  • Page 71: Automatic Backups Schedule For Server

    S E N T I N E L Figure 10.5. Delete Old Codes Screen Enter the number of days. Click Delete Codes. NOTE: All codes prior to that number of days will be deleted, so make sure to create a database backup and hardcopy backups before performing this function.

  • Page 72: Restore Factory Defaults

    Only trained technicians should perform maintenance or repair procedures. 11.1 Component Layout The following figures present the location of the Sentinel components. Some of these figures include optional features. Depending on the optional features purchased, specific unit components may vary.

  • Page 73: Figure 11.1. Sentinel Front View Visible Components

    S E N T I N E L Figure 11.1. Sentinel Front View Visible Components P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 74: Figure 11.2.Sentinel Door - Left Interior

    S E N T I N E L Figure 11.2.Sentinel Door – Left Interior P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 75: Inside The Sentinel

    Figure 11.3. Sentinel Door – Right Interior 11.1.2 Inside the Sentinel The following figure provides a photograph showing the components located inside the Sentinel. This drawing is intended to provide general component location information only. P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 76: Figure 11.4. Electronic Components Inside The Sentinel Case (Left Side)

    S E N T I N E L Figure 11.4. Electronic Components Inside the Sentinel Case (Left Side) P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 77: Figure 11.5. Components Inside The Cash Vault (Right Side)

    S E N T I N E L The cash vault is secured by Medeco locks on the top and bottom, and is wired to the system alarm to provide greater security. Inside the cash vault you will find the bill acceptor, coin acceptor, coin bin, coin hoppers, bill dispenser and miscellaneous I/O board.

  • Page 78: System Cabling

    11.2 Cleaning and General Maintenance The Sentinel’s plastic casing may be cleaned with a 1 to 1 solution of water and Simple Green concentrate. Use a plastic brush in conjunction with the Simple Green solution to clean the unit. After cleaning, rinse the solution off the unit using a low-pressure stream of water.

  • Page 79: Figure 11.6. Mars Bill Validator/Stacker

    S E N T I N E L Figure 11.6. Mars Bill Validator/Stacker Figure 11.7. Mars Bill Validator—Top View P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 80: Figure 11.8. Mars Bill Stacker Replacement

    S E N T I N E L 1 1 . 4 . 1 . 1 R e p l a c i n g t h e B i l l S t a c k e r To replace the stacker, perform the following steps: Position the stacker behind the Mars Bill Validator with the hinged doors on the side, and the back of the stacker facing away from you.

  • Page 81: Figure 11.9. Mars Flash Code Led

    S E N T I N E L Figure 11.9. Mars Flash Code LED The LED will repeat a specific number of flashes. Each number of flashes corresponds to a specific problem. The following table lists the meaning of each set of flashes. Many of these problems may be easily corrected without the need for technical assistance.
  • Page 82 S E N T I N E L # Flashes Diagnostic Code Description Continuous slow Unit failure, replace unit Continuous fast Stacker full LED on LED off Power off 1 1 . 4 . 1 . 3 R e m o v i n g t h e M a r s B i l l V a l i d a t o r F r o m t h e S e n t i n e l Perform the following steps to remove the Mars Bill Validator.

  • Page 83: Figure 11.10. Mars With Lower Housing

    S E N T I N E L Figure 11.10. Mars with Lower Housing Figure 11.11. Mars with Lower Housing Removed P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 84: Figure 11.12. Mars Dip Switches

    S E N T I N E L 1 1 . 4 . 1 . 5 C l e a n i n g a n d G e n e r a l M a i n t e n a n c e The AE2600 series will not need cleaning as often as magnetic sensing bill validators.

  • Page 85: Card Reader

    Panasonic card reader can read the magnetic stripes from either side of the reader. 11.6 Coin Acceptor The IDX coin acceptor allows the Sentinel to accept U.S. quarters, dollar coins and up to four different bi- metal tokens. 11.6.1 Coin Acceptor Cleaning and Maintenance Check the coin-accepting system for proper operation each time you remove cash from the vault.

  • Page 86: Figure 11.13. Outside/ Inside Of The Idx

    S E N T I N E L In addition, the two optical sensors must be cleaned periodically. Use a cotton swab daubed in isopropyl alcohol to wipe the inner wall area inside the first two inches of the coin slot. If the unit malfunctions and a good cleaning does not solve the problem, reprogram the acceptor as described in Programming the IDX Acceptor.

  • Page 87: Programming The Idx To Accept $1 Coins

    Before you begin programming, be sure that you have six of each token you plan to program. You are responsible for supplying your own bi-metal tokens. Tokens are not available through Unitec. P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .

  • Page 88: Erasing Idx Programming

    11.7 Coin Hopper(s) (Optional) The Sentinel is can be equipped with up to 3 Suzo Mark II coin dispensers, which is embedded in a proprietary Unitec design. The dispenser is able to hold/dispense up to 2,400 quarter-sized coins. It is located inside the SentineI case in the vault on the upper right.

  • Page 89: Changing The Dispense Value

    If you want your unit to dispense the dollar coin, the coin-hopper must be modified to accommodate the larger coin. The dispense value of the Sentinel device profile must also be changed to match the value of the dollar coin. The default value for this function is $.25. See the device profiles section of the Sierra Management Application Operations Manual for information on programming the Sentinel to dispense dollar coins.

  • Page 90: Figure 11.15. Hopper View - Top Removed

    S E N T I N E L Slide the top piece of the black plastic hopper up and off to expose the dispensing wheel. Figure 11.15. Hopper View - Top Removed Remove the dispensing wheel. Figure 11.16. Dispensing Wheel Removed Remove the guide arm cover from the coin exit opening.

  • Page 91: Proximity Sensor

    11.8 Proximity Sensor The Sentinel uses an ultrasonic proximity sensor, mounted on the lower right-hand corner of the interior side of the door, to detect the presence of a customer’s vehicle. The distance at which the proximity sensor senses a vehicle can be adjusted.
  • Page 92 S E N T I N E L Briefly press the TEACH button. The yellow LED will flash off then on again after 2 seconds. Place the flat object in front of the proximity sensor at the MINIMUM distance you wish the proximity sensor to detect approaching vehicles (at least 6”).

  • Page 93: Thermal Printer

    S E N T I N E L 11.9 Thermal Printer The Sentinel is equipped with the Hecon thermal printer. The Hecon printer uses paper rolls 2.28” to 2.36” wide by up to 400’. The thermal printer is capable of printing graphics and barcodes, as well as system reports.

  • Page 94: Replacing The Printer Paper

    To test the printer through the software, open the Sentinel door and login to the Maintenance Mode. Press the Test Hardware button then Test Printer. The printer will print a self test.

  • Page 95: Appendix A: Talaris Dual Cassette Bill Dispenser Maintenance

    Appendix A: Talaris Dual Cassette Bill Dispenser Maintenance The dual cassette bill dispenser allows you to dispense cash from the Sentinel as change. It dispenses $1 and $5 bills from two cassettes. The following figure shows the bill dispenser with the primary components labeled.
  • Page 96 S E N T I N E L Figure 11.20. Remove the Bill Cassette 1. Use the handle and support the cassette underneath. Slide the cassette straight out. Figure 11.21. Unlock Cassette 2. Open the cassette by simultaneously pressing the green button and lifting the lid. Pay special attention only to load bills of the correct denomination into the cassettes.
  • Page 97 S E N T I N E L The number of rejects depends directly on the loading procedure and the quality of the bills. Without preparation, feeding problems may occur, such as higher reject rate or jam in the transport path. The following procedures are recommended to aid easier bill feeding from cassettes.
  • Page 98 S E N T I N E L Figure 11.22. Load Bills into Cassette Place the prepared bills into the back of the cassette closest to the hinge. The bills should lean slightly but evenly onto the metal bill plate in the back of the cassette. Pay special attention to load only bills of the correct denomination into the cassettes.
  • Page 99 S E N T I N E L Figure 11.23. Tension Plate and Lid Move the tension plate towards the bills close enough to hold the bills into the correct position when closing the lid and inserting the cassette into the bill dispenser. Close the cassette lid and press carefully to fully shut the cassette.
  • Page 100 S E N T I N E L Figure 11.24. Insert Cassette Using the handle and supporting the cassette underneath, slide the cassette straight into the machine, making sure the $1 cassette is loaded into the top slot and the $5 cassette is loaded into the bottom slot.
  • Page 101 S E N T I N E L Emptying the Reject Vault Figure 11.25. Remove Reject Vault The Reject Vault has a color indicator window located on the front of the vault by the release switch. The color indicator shows a green window when the Reject Vault is opened for collection and when it is ready for use.
  • Page 102 S E N T I N E L Figure 11.26. Unlock and Open Reject Vault 2. The bill dispenser’s reject vault is locked when it is removed from the dispenser. To open the vault, turn the small switch on the front counterclockwise and lift the lid. Release the handle.
  • Page 103 If there is a bill jam, you will need to remove the jammed bill. After removing the jammed bill, verify the bill dispenser is functioning properly using the Test Devices function of the Maintenance Mode at the Sentinel. Removing a Jammed Bill from the Bill Feed Path Important! Always switch the power off before clearing jams.
  • Page 104 S E N T I N E L Figure 11.28. Release Back Flaps 3. Press the yellow snap fits to release the back flaps. Figure 11.29. Clear the Back Flaps P R O P R I E T A R Y I N F O R M A T I O N A N D M A T E R I A L S O F U N I T E C I N C .
  • Page 105 S E N T I N E L 4. Lift the flaps up and clear the bill path of bills. 5. Close the lids carefully. R e m o v i n g a J a m m e d B i l l f r o m B i l l T r a n s p o r t P a t h Figure 11.30.
  • Page 106 S E N T I N E L Figure 11.31. Clear the Bill Path 3. Open both bill transport flaps by releasing the yellow snap fits at each outer side and folding the lids out. 4. Remove all jammed bills. 5.

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