US Robotics 5686G Quick Installation Manual

56K Serial Controller Faxmodem
Quick Installation Guide
Guide d'installation rapide
I n t r o d u c t i o n
Package Contents
USRobotics 56K Serial Controller USRobotics Installation CD-ROM
Faxmodem
Telephone cable Power adapter
Quick Installation Guide
Physical Features
V.92
OFF ON AA CD RD SD TR CS ARQ/FAX
Power switch LEDs
1 2 3 4 5 6 7 8
Line to Line to DIP Serial Port Power
jack
wall jack telephone switches
Volume dial
LEDs
For more detail on the LEDs, see the User Guide on the USRobotics Installation CD-ROM.
LED Name State Condition
Auto Answer On Answering a call
AA
Blinking Incoming call
Carrier Detect On Receiving carrier signal from remote modem
CD
Received Data Blinking Sending or passing data with remote modem
RD
Send Data On Receiving a DTR signal from computer
SD
Terminal Ready On DTR override is on
TR
Clear to Send On Modem is on and ready to send data
CS
Error Control On Successfully established an error control connection
ARQ/FAX
Blinking Transmitting data to remote modem
System Requirements
Windows Vista™, Windows®XP, 2000, Me, 98, 95B or NT CD-ROM drive
4.0
500 MHz Processor or higher 128 MB RAM
56K Compatible analogue telephone line RS-232 Serial modem cable
I n s t a l l a t i o n
Step One: Prepare for Installation
1. Uninstall all other modems that are installed on your computer. For instructions, refer to the docu-
mentation for your previous modem.
2. Unplug all telephone and power cords connected to your previous modem(s).
3. Shut down your computer and power it off.
4. Locate the serial port on the back of your computer. To find the serial port, look for a port labeled
COM, MODEM, RS-232, , or SERIAL. Do not use the AUX, GAME, LPT, or PARAL-
LEL ports.
Step Two: Connect the Modem to the Computer
Connect one end of the serial modem cable to modem and the other end to your computer's serial port.
Step Three: Connect the Modem to an Analogue Telephone Line
The 56K Serial Controller Faxmodem must be plugged in to an analogue phone
C a u t i o n :
line only. Plugging your 56K Serial Controller Faxmodem in to a digital phone line
may damage the modem.
Most office phones are wired through digital lines. Be sure you know what type of
line you h9ave.
1. Plug one end of the telephone cord into the jack on the modem.
2. Plug the other end into an analogue telephone wall jack.
3. To connect a telephone through the modem, plug the telephone's cord into the modem's
R24.0782.00
Step Four: Power Up the Modem
rev 1.1 10/09
1. Plug the power adapter into the jack on the modem and the other end into an electrical outlet.
N o t e : This product is intended to have power supplied by a Listed Direct Plug-in Power Adapter
marked Class 2 and rated 9V AC, 1000 mA.
2. Turn on the modem using the power switch on the front of the modem. The CS LED should light.
N o t e : If the power LED does not light, the modem may not be turned on. Make sure that the
power supply is connected between the modem and the electrical outlet.
3. Turn on your computer.
Step Five: Install the Modem Drivers
Windows Vista, XP and 2000
You must be logged in as an administrator in order to properly install the new modem.
When you turn your computer on, Windows automatically detects the modem and installs a generic
driver.
1. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
If the CD doesn't start automatically, start it manually as follows:
A. Windows Vista: Click Windows Start > Computer.
Windows XP: Click Windows Start > My Computer.
Windows 2000: On the desktop, double-click My Computer.
B. Double-click the CD drive.
2. If the Auto Play window appears, click Run autorun.exe. If prompted by
User Account Control, click Continue.
3. If prompted, select your preferred language. If asked to read the license agreement, read the agree-
ment and click Yes.
4. Click Install Modem, and follow the on-screen instructions to install the driver for the modem. If
prompted, click OK.
Windows Vista: If prompted by Windows Security, click Install.
Windows XP: If a Software or Hardware Installation warning appears,
Anyway. 1
Windows 2000: If a Digital Signature Not Found window appears,
C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register
your 56K Serial Controller Faxmodem at
www.usr.com/productreg/
Windows Me
You must be logged in as an administrator in order to properly install the new modem.
When you turn your computer on, Windows automatically detects the modem and installs a generic
driver.
1. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
2. If prompted, select your preferred language. If asked to read the license agree-
ment, read the agreement and click Yes.
3. Click Windows Start > Settings > Control Panel.
4. Double-click System.
5. On the Device Manager tab, double click Modem to expand the entry.
6. Double-click the Sportster V.90 56K Serial Controller Faxmodem.
7. On the Driver tab, click Update Driver.
8. Select Automatic search for a better driver (Recommended) and click Next.
9. Click Finish to complete the installation.
C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register
your 56K Serial Controller Faxmodem at
www.usr.com/productreg/
Windows 98
1. Turn on your computer. The Found New Hardware Wizard will detect your modem.
2. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
3. In the Found New Hardware Wizard, click Next.
4. Select Search for best driver for your device (Recommended) and click
Next.
5. Select CD-ROM drive and click Next.
6. Click Next, then click Finish to complete the installation.
C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register
your 56K Serial Controller Faxmodem at
www.usr.com/productreg/
1 USRobotics has throughly tested this driver in conjunction with the supported hardware and has verified its com-
patibility with Windows Vista, XP and 2000.
Windows 95B
1. Turn on your computer. The Update Device Driver Wizard or Found New Hardware Wizard will
detect your modem.
2. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
3. In the Update Device Driver Wizard or Found New Hardware Wizard, click
Next and follow the on-screen instructions.
If the Update Device Driver Wizard or New Hardware Found window does
not immediately detect the correct modem, perform the following steps:
A. Select Driver from disk provided by manufacturer and click OK.
B. Type D:\ and click OK, where D is the drive letter assigned to your CD-
ROM drive.
C. Click OK to continue the installation.
D. If prompted, click Finish to complete the installation.
C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register
your 56K Serial Controller Faxmodem at
www.usr.com/productreg/
Windows NT 4.0
You must be logged in as an administrator in order to properly install the new modem.
When you turn your computer on, Windows automatically detects the modem and installs a generic
driver. You will need to update it with the USRobotics driver to support full V.92 features and the addi-
tional software tools for your modem.
1. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
jack.
2. If prompted, select your preferred language. If asked to read the license agree-
ment, read the agreement and click Yes.
3. Click Windows Start > Settings > Control Panel.
4. Double-click Modems.
5. Click Add. When the Install New Modem screen appears, click Next to have
Windows detect a standard modem.
6. Click Change.
7. Click Have Disk. Type D:\ and click OK, where D is the drive letter assigned to your CD-ROM
drive.
8. Select U.S. Robotics 56K FAX EXT and click OK.
9. Click Next.
10. Click Finish to complete the installation. When you see the Modems Properties tab, you will see
the COM port that is assigned to your modem.
11. Click Close. If the System Settings Change window appears, click Yes to restart your computer.
C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register
your 56K Serial Controller Faxmodem at
www.usr.com/productreg/
Additional Software Tools (optional)
To see the additional software tools for your modem, select Software on the USRobotics Installation
CD-ROM.
Tr o u b l e s h o o t i n g
General
This procedure addresses a number of symptoms that you might experience with your modem:
1. Verify that the cables are connected correctly. This includes all cables connecting the telephone line,
the modem, and your computer.
2. Refer to the LED descriptions and then check the LEDs on the modem to make sure you are
receiving power and that are no errors.
3. If possible, test your modem with a different phone cord and/or wall jack. .
4. Make sure you are not using a Null Modem cable or adapter.
5. Make sure the DIP switches on the back of your modem are set correctly. DIP switches 3, 5, and 8
should be in the on (down) position.
1 2
6. Shut down and restart your computer.
7. If you still have trouble with the modem, follow these steps to determine whether it was installed
correctly:
Windows Vista
1
>
1. Click Windows Start Control Panel.
click Continue
2. Click Hardware and Sound.
3. Click Phone and Modem Options and then click the Modems tab.
1
click Yes .
You should see U.S. Robotics 56K FAX EXT PnP and a COM port setting. If you do not see
a description of your modem, repeat the installation procedure.
4. On the Modems tab, select the description of your new modem and click Properties.
.
5. Click the Diagnostics tab and then click the Query Modem button.
If you see a series of commands and responses from the modem, the installation was successful.
If you do not see a description of your modem the installation was not successful; repeat the
installation procedure.
Windows XP
>
1. Click Windows Start Control Panel.
2. Click Phone and Modem Options and then click the Modems tab.
You should see U.S. Robotics 56K FAX EXT PnP and a COM port setting. If you do not see
a description of your modem, repeat the installation procedure.
3. Highlight the description of your new modem, and click Properties.
4. Click the Diagnostics tab and then click the Query Modem button.
If you see a series of commands and responses from the modem, the installation was successful.
If you do not see a description of your modem the installation was not successful; repeat the
installation procedure.
Windows 2000
> >
1. Click Windows Start Settings
2. Double-click the Phone and Modem Options icon.
3. Click the Modems tab.
.
Make sure that U.S. Robotics 56K FAX EXT is selected. If you do not see a description of
your modem, repeat the installation procedure.
4. Click the Properties button.
5. Click the Diagnostics tab.
6. Click the Query Modem button.
If you see a series of commands and responses from the modem, the installation was successful.
If you do not see a description of your modem the installation was not successful; repeat the
installation procedure.
Windows Me, 98, 95B
1. Click Windows Start > Settings >
2. Double-click the Modems icon.
.
In the Modems Properties screen, you should see U.S. Robotics 56K FAX EXT. If you do
not see a description of your modem, repeat the installation procedure.
Click the Diagnostics tab. Make sure that the correct COM port (modem) is selected.
3. Click the More Info button.
If you see a series of commands and responses from the modem, the installation was successful.
If you do not see a description of your modem the installation was not successful; repeat the
installation procedure.
Windows NT 4.0:
1. Click Windows Start > Programs > Accessories > HyperTerminal.
2. Click Cancel in the New Connection Wizard.
3. Click File > Properties and very that U.S. Robotics 56K FAX EXT selected.
4. In the HyperTerminal window, type
If AT is displayed in the HyperTerminal window as you type and OK is displayed after you press
ENTER, the installation was successful.
If AT is not displayed as you type and OK is not displayed after you press ENTER, the
installation was not successful; repeat the installation procedure.
My computer isn't recognizing the modem.
So lut ion:
.
You may be using a COM port that is either already in use or not configured correctly. For the modem
to work properly, it must be plugged into an enabled serial port which is assigned to a free COM port.
Most computers have two serial ports assigned to COM 1 and COM 2 respectively.
Windows Vista:
1. Click Windows Start
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous modem is already
using the available COM port, use another COM port or uninstall the modem that was installed
previously. See your previous modem's manual for uninstallation instructions.
3. Click Windows Start
4. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or red "A" over it,
your COM ports may not be configured correctly or you may be plugging your modem in to a
disabled serial port. If this is the case, you may need to contact your computer manufacturer for
information on enabling and correctly configuring your COM ports.
Windows XP
1. Click Windows Start
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous modem is already
using the available COM port, use another COM port or uninstall the modem that was installed
previously. See your previous modem's manual for uninstallation instructions.
3. Click Windows Start
4. Double-click System and select the Hardware tab.
5. Click the Device Manager button.
.
6. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or red "A" over it,
your COM ports may not be configured correctly or you may be plugging your modem in to a
disabled serial port. If this is the case, you may need to contact your computer manufacturer for
information on enabling and correctly configuring your COM ports.
Windows 2000:
1. Click Windows Start
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous modem is already
using the available COM port, use another COM port or uninstall the modem that was installed
previously. See your previous modem's manual for uninstallation instructions.
3. Click Windows Start
4. Double-click System and select the Hardware tab.
5. Click the Device Manager button.
6. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or red "A" over it,
your COM ports may not be configured correctly or you may be plugging your modem in to a
disabled serial port. If this is the case, you may need to contact your computer manufacturer for
information on enabling and correctly configuring your COM ports.
OFF
Windows Me, 98 and 95B:
1. Click Windows Start > Settings > Control Panel, and then double-click Modems. If you have
Windows Me and you do not see this icon, be sure to select View All Control Panel Options.
2. Look for a listed modem and click the Diagnostics tab to find out which COM port it is using.
If a previous modem is already using the available COM port, use another COM port or
3 4 5 6 7 8
uninstall the modem that was installed previously. See your previous modem's manual for
ON
uninstallation instructions.
3. Click Windows Start > Settings > Control Panel.
4. Double-click System and select the Device Manager tab.
5. Expand Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or red "A" over it,
your COM ports may not be configured correctly or you may be plugging your modem in to a
disabled serial port. If this is the case, you may need to contact your computer manufacturer for
information on enabling and correctly configuring your COM ports.
Windows NT 4.0:
1. Click Windows Start > Settings > Control Panel. Double-click Ports.
2. Make sure the port you are plugging the modem into appears in the list. If it does not, the port
needs to be added, and possibly enabled in the BIOS. Consult your Windows NT 4.0 manual
for information about adding ports. After you add or enable the port, follow the instructions in
this guide for your operating system.
A d d i t i o n a l I n f o r m a t i o n
For regulatory and warranty information, see the User Guide on the USRobotics Installation CD-
ROM.
For operation and configuration information, see the User Guide on the USRobotics Installation CD-
ROM. The User Guide contains detailed information on the use and configuration of your modem.
For expanded troubleshooting and additional information:
1. See the User Guideon the USRobotics Installation CD-ROM.
2. Go to the Support section of the USRobotics Web site at
Many of the most common difficulties that customers experience have been addressed in the FAQ
and Troubleshooting Web pages for your modem. The Support pages also contain information on
the latest firmware and may contain documentation updates.
Control Panel. Submit your technical support question using an online form, or contact the USRobotics Technical
Support Department.
S u p p o r t
You can contact the USRobotics Technical Support Department. To receive assistance, you need your
serial number.
Model Number
5686G
Control Panel.
www.usr.com/emailsupport
AT and press ENTER.
> >
Control Panel Hardware and Sound.
> > >
Control Panel System and Maintenance Device Manager.
> Control Panel.
> Control Panel.
> Settings > Control Panel.
> >
Settings Control Panel.
.
www.usr.com/support/
Serial Number
(888) 428-9450