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Troubleshooting:
1. What should we do if the Cleaner is dropped down from the edge of stairs?
Solution: Wipe away the dust for the probe at the bottom of the front plate with dry cloth.
2. How to deal with it if the Cleaner stop running and all indicators are on during cleaning?
Solution: Check whether there are large or bar-shaped junks blocked in the main brush
or left and right wheel, and clean the bin if it's full.
3. How to deal with it if the Cleaner fixes at one place and rotates?
Solution: Check whether there are junks blocked at the left and right wheel and clean
away the dust on the probe at the bottom.
4. What should we do if the Virtual Wall doesn't work?
Solution: Place the Virtual Wall unit at the right place. Please replace the battery for the
Virtual Wall if the green indicator keeps flashing.
5. What should we do if the battery can't be recharged?
Solution: Firstly, check whether the battery is correctly installed and you should hear
two sounds when installing the battery. Then check whether the contact on the front plate
and dome on the base plate is dirty. If it can't be charged on the base plate, please directly
use the charger for the unit to charge.
6. How should we do if the Cleaner can not find the charging base plate?
Solution: The base plate will product infrared signal and it only can return to the base
plate after finding the signal. You should confirm the power is on for the base plate and do
not use the Virtual Wall near the base plate as its signal may affect to find the position of
the base plate. If your room is large, it is possible for the Cleaner can not find the base
plate after cleaning. In such circumstances, you should re-place the base plate and do not
put any obstacles 3-4m before it.
7. What should we do if the Cleaner do not perform timing cleaning function?
Solution: Please check whether there is power failure for the charging base plate or
during working. If the displayed parameters change, it should re-set them again.
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