Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Summary of Contents for eCOMM S800
- Page 1 POS Terminal USER GUIDE S920 S900 VX680 S800...
-
Page 2: Table Of Contents
Response Codes - Reference list for declines or errors Frequently Asked Questions How To Change A Receipt Roll Locating The Ethernet Cable Socket On The S800 Wi-Fi Setup on VX680, S900 & S920 Terminals Fraud & Chargeback Prevention Guide © 2018 eCOMM Merchant Solutions... -
Page 3: Support Details
Page 2 Welcome to your new terminal Thank you for choosing your Point of Sale terminal from eCOMM Merchant Solutions. These terminals come packed with the latest features, such as contactless and mobile wallet technologies, as well as all the essential reporting functions. -
Page 4: S800 Terminal Overview Diagram
S800 Countertop Terminal Overview Page 3 Paper cover Paper cover handle Paper cutter Magnetic strip card slot LCD display Contactless area Menu key Function key Keypad Power key Alpha key Chip card slot Enter key Power socket USB port Nameplate... -
Page 5: Vx680 Terminal Overview Diagram
VX680 Mobile Terminal Overview Page 4 Contactless area LED indicator LCD touchscreen display Keypad Magnetic strip card slot Function key Power key Alpha key Enter key Power cable socket Chip card slot Paper roll cover Roll cover handle Battery Nameplate SIM area Serial number SIM card in position... -
Page 6: S900 Terminal Overview Diagram
S900 Mobile Terminal Overview Page 5 Contactless area LCD Display Function key Magnetic strip card slot Power key Menu key Keypad Alpha key Chip card slot Enter key USB port Power socket Paper cutter Paper cover handle Nameplate Stylus Barcode SIM card RS232 port SAM card slots... -
Page 7: S920 Terminal Overview Diagram
S920 Mobile Terminal Overview Page 6 Paper cover Paper cutter Paper cover handle Magnetic strip card slot (lift to release) Contactless area LCD touchscreen display Keypad Power key Clear key Function key Enter key Alpha key Chip card slot Barcode label Battery &... -
Page 8: Quick Guide To Essential Operations
The VX680, S900 and S920 models have a touchscreen display See instructional allowing various selections by tapping on-screen. videos online at: For the S800 the same selections are made by pressing the blue ecomm365.com/how-to button located directly under the on-screen option. -
Page 9: Turning The Terminal On/O
Page 8 Turn the terminal on/o For the S800, S900 and S920 to press and hold the red ‘X’ button on the keypad to turn on the terminal. For the VX680 press and hold the green (enter) button. The terminal performs a self-test and then shows the main options screen. -
Page 10: Process A Void
4. The terminal prints a refund receipt & displays a message on LCD when refund completes How to settle (batch) NB: By default eCOMM will auto-settle every terminal between 11pm and midnight daily. If auto-settle is not con gured on your terminal, please do the following: 1. -
Page 11: How To Lock The Terminal
Quick Guide To Essential Operations Page 10 The S920 terminal can be charged by inserting the power cable into the micro-USB port on the left side of the unit. Alternatively, If you have a charging base station, simply place the unit onto the base station. -
Page 12: Function Description
A ‘batch’ refers to the most recent set of transactions that have not yet been sent from the terminal to eCOMM for processing. Batch Review is used to view the content of the batch by displaying each transaction on the display and allowing the user to step through each of them. -
Page 13: Function 3 - Reset The Terminal
Functions Page 12 The rst transaction review screen is displayed. Pressing the → key moves the display on to the second and subsequent transaction reviews. Pressing the ← key moves the display back up through the transaction information records. If there are no transactions made in the batch the screen will just display the current batch number. -
Page 14: Function 72 - Print Last Receipt
Functions Page 13 Function 72 - Print last receipt Press the function key, enter 72 and press the enter key. This prints a duplicate merchant receipt for the last transaction in the current batch. If the terminal has been con gured to “Prompt for 2nd Receipt”, it will display an option to PRINT NEXT. -
Page 15: Dynamic Currency Conversion (Dcc)
If DCC is enabled for a currency the terminal will pick it up automatically. How does DCC work? The eCOMM terminal will automatically determine the currency of the card and o er DCC where possible. Sale amounts are shown in the merchant’s currency; the exchange rate and the resulting amount is shown in the customer’s currency. - Page 16 Dynamic Currency Conversion Page 15 How do I o er DCC at the point of sale? 1. Tap or select SALE 2. Type in the amount and press the enter key 3. Insert the customer card. Automatically, if DCC is available, the terminal will o er a choice of currency to pay in.
-
Page 17: Response Codes - Reference List For Declines Or Errors
Response Codes Page 16 Cards can be declined for various reasons. Whenever a card is declined, a 2-character reason or ‘response’ code is printed on the merchant receipt. Below is a reference list of the most common codes and their meanings. Meaning Code Text... -
Page 18: Frequently Asked Questions
If I change my broadband, will this a ect my terminal? For S800 terminals then the answer is No. Just ensure the terminal is connected to your new broadband line/router and the terminal displays an Internet connection. For VX680, S900 and S920 terminals, you will need to change your SSID and Broadband password on the terminal (see setting up Wi-Fi guide on page 20). -
Page 19: How To Change A Receipt Roll
3. Extend the paper over cover roller by at least 1cm as shown in photo 3 4. Close the lid securely until it clicks shut into position S800 receipt roll S920 receipt roll The paper covers on the VX680 and S900 models are opened from the back of the terminal. -
Page 20: Locating The Ethernet Cable Socket On The S800
Figure 2 Figure 1 1. Turn over the S800 with the till roll on top as in gure 1 2. The RJ45 Ethernet (LAN) socket is in the top left position, right beside the power socket as indicated by the arrow 3. -
Page 21: Wi-Fi Setup On Vx680, S900 & S920 Terminals
Wi-Fi Setup on VX680, S900 & S920 Terminals Page 20 VX680* S900 S920 * For the VX680, this procedure is only applicable if the terminal has been con gured for Wi-Fi. 1. Turn terminal on by holding down the red power button if terminal is o , then press the Alpha button on the keypad... -
Page 22: Fraud & Chargeback Prevention Guide
• Cards that are authorised but expire before a batch is settled on your terminal are not guaranteed by the issuing bank. NB: Always batch off your terminal at the end of a business day. By default eCOMM will auto settle every terminal between 11pm and midnight daily. - Page 23 Fraud & Chargeback Prevention Guide Page 22 Common reasons for chargebacks • Fraud enquiries – cardholder denies participating or authorising a transaction • Cardholder disputes the sale for reasons such as failure to receive goods or services • Cardholder disputes the sale for reasons of quality •...
- Page 24 Johnstown, Navan, Co. Meath, C15 E8KV, Ireland eCOMM Merchant Solutions Ireland Ltd (EMSI) is an approved agent of Prepaid Financial Services Limited (PFS), reg. no. 900422. PFS is regulated and authorised by the Financial Conduct Authority (FCA), reg. no. 900036.
Need help?
Do you have a question about the S800 and is the answer not in the manual?
Questions and answers