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Taser EVIDENCE.com Dock Installation Manual

For axon body cameras and axon flex cameras and controllers
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EVIDENCE.com Dock
Installation Manual
For use with:
AXON® body cameras and AXON flex™ cameras and controllers
IMPORTANT SAFETY INSTRUCTIONS
Read all warnings and instructions. Save these instructions.
The most up-to-date warnings and instructions are available at www.TASER.com.
MMU0054 Rev: B
Page 1 of 22

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Summary of Contents for Taser EVIDENCE.com Dock

  • Page 1 For use with: AXON® body cameras and AXON flex™ cameras and controllers IMPORTANT SAFETY INSTRUCTIONS Read all warnings and instructions. Save these instructions. The most up-to-date warnings and instructions are available at www.TASER.com. MMU0054 Rev: B Page 1 of 22...

  • Page 2: Table Of Contents

    Contents Chapter 1: Introduction to the EVIDENCE.com Dock ......................3 EVIDENCE.com Dock Components............................3 Additional Materials ..................................4 Chapter 2: Network Setup................................. 6 Background ......................................6 Network Requirements ................................. 6 Chapter 3: EVIDENCE.com Dock Installation ..........................8 Introduction ....................................... 8 Chapter 4: Wall Mounting an EVIDENCE.com Dock ......................

  • Page 3: Chapter 1: Introduction To The Evidence.com Dock

    AXON system. EVIDENCE.com Dock Components The EVIDENCE.com Dock has two major parts. One is the core (Figure 1), which connects to the Internet and transfers information to EVIDENCE.com. The other is the individual bay (Figure 2), which accepts the AXON hardware. The system is modular, and up to five individual bays can be connected to one core.

  • Page 4: Additional Materials

    Figure 4 Bridge Adapter Front (left), Back (right) Additional Materials The package containing the EVIDENCE.com Dock also contains 2 Ethernet cables (Figure 5) and an external power supply with an AC power cable (Figure 6). Page 4 of 22...
  • Page 5 Figure 5 Ethernet Cables Figure 6 Power Supply and AC Cable Page 5 of 22...

  • Page 6: Chapter 2: Network Setup

    STRONGLY recommended that the Dock be placed behind a standard firewall device. CAUTION DO NOT place the EVIDENCE.com Dock directly on the Internet. Doing so could make your system vulnerable. The EVIDENCE.com Dock and AXON devices do not require any incoming data ports for regular operation.
  • Page 7 The AXON system does not currently support HTTP/HTTPS Proxies. If the EVIDENCE.com Dock is placed on a network where a proxy is used to access web sites, the IP assigned to the EVIDENCE.com Dock must be whitelisted. Depending on the specific network setup, this may require a static or reserved DHCP IP.

  • Page 8: Chapter 3: Evidence.com Dock Installation

     EVIDENCE.com Dock setup. Step 2: Device Placement Take the EVIDENCE.com Dock out of the box and confirm that all pieces are present. Connect your core to all bays you plan to use (Figure 7). Note: Do not attach more than 5 individual bays or 1 6-bay to 1 core.
  • Page 9 Step 3: Connect to Network The back of the Evidence.com Dock has 2 ports for Ethernet cables, the WAN and LAN ports (Figure 8). Note: The USB port on the rear of the core is not currently functional. It is there for future applications.
  • Page 10 DO NOT connect the LAN port to the wall. Step 4: Connect to Power Connect the two segments of the power cord included with the EVIDENCE.com Dock. Plug the power cord into the EVIDENCE.com Dock (Figure 12). Page 10 of 22...
  • Page 11 The green “STATUS” LED on top of the core will light up when the Dock has started. Step 5: Connect to the EVIDENCE.com Dock Confirm that the computer connected to the EVIDENCE.com Dock does not have wireless Internet turned on. Confirm that the computer connected to the EVIDENCE.com Dock is not connected to your network in any other way.
  • Page 12 In the Password box, type admin. Click OK. Note: TASER strongly recommends that you change the password at this time. Go to the Administration tab and enter your information, using the existing username and password. In the Password Change section, type the new password twice and click Save Changes.
  • Page 13 Figure 16 Create Your Login Credentials Step 8: Registration The system will then report that it is “Registering the EVIDENCE.com Dock,” then “Generating Security Tokens,” and finally “Restarting the EVIDENCE.com Dock.” Allow up to 2 minutes for the system to restart.
  • Page 14 Figure 17 Registration Message Step 9: Confirm Registration Click Status on the top-left part of the screen. • There should be 6 green lights on the left side of the screen. This EVIDENCE.com Dock is now registered (Figure 18). Figure 18 System Status Page 14 of 22...

  • Page 15: Chapter 4: Wall Mounting An Evidence.com Dock

    1. Place your EVIDENCE.com Dock on the Wall Mount Bracket. 2. Align the holes of the core unit with the holes on the bracket. 3. Use the screws provided in the EVIDENCE.com Dock wall mount kit to attach and mount the core portion of the Dock to the bracket.
  • Page 16 2. Choose a location close to an electrical outlet and a network outlet (Figure 10). Measure the length of the EVIDENCE.com Dock’s power cord to be sure that it will reach. Step 4: Attach the Wall Mount Bracket to the Wall (Stud mount) Your EVIDENCE.com Dock Wall Mount Kit comes with hardware for mounting the...
  • Page 17 3. Go to Step 6: Connect the Cables. Step 5: Attach the Wall Mount Bracket to the Wall (Drywall mount) Your EVIDENCE.com Dock Wall Mount Kit comes with hardware for mounting the bracket to a stud or mounting directly into the drywall. If you are installing the bracket to a wall stud, go to Step 4: Attach the Wall Mount Bracket to the Wall (Stud mount).
  • Page 18 Plug the CAT 5e (or better) cable from your agency’s network data jack into the WAN port on the Dock. You can secure the cable in position with the attached zip tie and the associated slots in the bracket. Page 18 of 22...

  • Page 19: Chapter 5: Troubleshooting The Evidence.com Dock

    If an Internet connection is enabled on your computer, it may interfere with accessing the EVIDENCE.com status page. Ensure that the computer you are connecting to the EVIDENCE.com Dock is not  set to use a static IP address.

  • Page 20: Status Lights

    The power LED will be on when the bay is plugged into power. The power LED will be off when the bay is not plugged into power. The status LED may be green or red, solid or blinking, depending on the EVIDENCE.com Dock’s system status. System Status Status LED Indication...

  • Page 21: Chapter 6: Network Troubleshooting

    Chapter 6: Network Troubleshooting Status Page Errors This section lists error messages and corrective actions. We were unable to obtain an IP address from your DHCP server Possible Issue Troubleshooting Steps Internet port you are using is not active. Attempt to use a different internet port, or verify that the current port is active.
  • Page 22 Chrome is a trademark of Google Inc. Firefox is a trademark of the Mozilla Foundation. VELCRO is a trademark of Velcro Industries B.V. AXON flex, EVIDENCE.C©M, and ® are trademarks of TASER International, Inc., and AXON, TASER, and © are registered trademarks of TASER International, Inc., registered in the U.S. All rights reserved. © 2014 TASER International, Inc.

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