Table of Contents
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Table of Contents
Summary of Contents for Switch Voice BR4
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Page 1: User Manual
USER MANUAL BR4 - Appliance User Manual v2.0 Page: 1/48... - Page 2 1.1. Echo cancellation module chapter is expanded Section . Firmware upgrade is elaborated 3.23.1 Links are updated to point SwitchVoice Ltd. web site Added SSH/console access information Section 1.1 and Section 2.3.1. are updated BR4 - Appliance User Manual v2.0 Page: 2/48...
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Page 3: Table Of Contents
3.18. VoiceMail Groups ....................38 3.19. Voice Menu Prompts....................39 3.20. System Info ......................40 3.21. Back up........................40 3.22. Options ........................42 3.23. Advanced Options ....................43 3.23.1 Updating your BR4 firmware................46 BR4 - Appliance User Manual v2.0 Page: 3/48... -
Page 4: General Overview
1. General overview What is BR4 - Appliance? BR4 - Appliance is a Blackfin DSP based Asterisk driven, S/T interface embedded appliance. It is an open source embedded platform based on uClinux and SwitchFin. Basic Rate Interface is Integrated Services Digital Network (ISDN) configuration that consists of two B channels (64 kbits/s “bearer”... - Page 5 BR4 - Appliance User Manual v2.0 Page: 5/48...
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Page 6: Echo Cancellation Module
To achieve consistent quality we have selected based solution from Zarlink. There is a special connector inside the BR4 - Appliance, where user can plug an optional LEC module. If you have LEC-64-BR4 installed in your BR4 – Appliance it will be detected and configured automatically. -
Page 7: Technical Information
SwitchFin provides Asterisk 1.4.x and mISDN 1.2 together with custom kernel modules to support our hardware. Additional applications such as PPPoE, SMTP forwarder, NTPd and many more are also provided to extend usability of the BR4-Appliance under different scenarios. BR4 - Appliance User Manual v2.0 Page: 7/48... -
Page 8: Hardware
-In case you connect to other PBX device crossover cable The default SSH credentials are username: root, password uClinux • ISDN ports – the BR4 PBX has 4 ISDN ports: Description • To connect the BR4-Appliance (TE mode) ISDN port to your telecommunication equipment you should use standard Ethernet “patch”... - Page 9 Keep in mind that if you want to use BR4-Appliance in NT mode you will need an ISDN crossover cable as shown below (pins enumeration according standard RJ45 male connector, see above): You will need to use 100Ω external resistive termination (between both TX+,TX- and RX+,RX-) at the NT end of the ISDN cable.
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Page 10: Applications
Working with the GUI 3.1. System Status Menu After all the interfaces are connected and your BR4-Applinace is powered up you can connect to the GUI through your preferred Web browser. By default all BR4 - Appliances are preconfigured with 192.168.1.100/24 IP address/netmask. - Page 11 Please change the IP address on the computer you will be using to configure the BR4 - Appliance to be a part of 192.168.1.x network (for example: 192.168.1.2). At this point you can connect to the GUI by selecting the following URL: http://192.168.1.100...
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Page 12: Misdn Config Menu
The extension 6221 is designated to retrieve voicemail messages. The extension 2676 is designated to corporate directory service which can be used in one or more IVR menus. 3.2. mISDN Config Menu BR4 - Appliance User Manual v2.0 Page: 12/48... - Page 13 ISDN device you are connecting to. For example if you have a mISDN phone in PTMP mode, the port of your PBX must be set to PTMP mode as well. By clicking on the “Edit” button a pop-up menu will appear. BR4 - Appliance User Manual v2.0 Page: 13/48...
- Page 14 * Warning – In order for complete adding of new Trunk , after creating the trunk you must reboot your PBX from Reboot button in to the Option Menu. This should be done before doing any other changes in to the GUI. BR4 - Appliance User Manual v2.0 Page: 14/48...
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Page 15: Trunks
Click on the button in to main menu After loading this page on the system which has not been yet configured the following menu will appear: If you want to setup VoIP trunk press the tab “New SIP/IAX Trunk” BR4 - Appliance User Manual v2.0 Page: 15/48... - Page 16 * Warning – In order for complete adding of new Trunk , after creating the trunk you must reboot your PBX from Reboot button in to the Option Menu. This should be done before doing any other changes in to the GUI. BR4 - Appliance User Manual v2.0 Page: 16/48...
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Page 17: Outgoing Calling Rules
After loading this page on the system which has not been yet configured, you will need to create a “New Calling Rule” The following menu will appear: *Reminder – You can always use the “i” (info) tooltips for additional information BR4 - Appliance User Manual v2.0 Page: 17/48... -
Page 18: Dial Plans
The “DialPlan” page allows you to define different Classes of Service (Dial Plans) and associate them with one or more Outgoing Calling Rules defined in the previous step. Also, predefined local services/application can be associated with each Class of Service. BR4 - Appliance User Manual v2.0 Page: 18/48... -
Page 19: Users
The “Users” page allows creation of user accounts (Extensions) for VoIP accounts. Voicemail options are also configurable through this page. *Reminder – You can always use the “i” (info) tooltips for additional information BR4 - Appliance User Manual v2.0 Page: 19/48... - Page 20 • NAT – indicated if the device will be located behind NAT router in respect to our BR4 -Appliance. • Can Re-invite – indicates if SIP session can use re-invite to send RTP directly between to endpoints. BR4 - Appliance User Manual v2.0 Page: 20/48...
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Page 21: Ring Groups
3.7. Ring Groups This page allows to group several users (extensions) into one Ring Group. Unique extensions number will be associated with each Ring Group to allow easy access from your dial plan. BR4 - Appliance User Manual v2.0 Page: 21/48... - Page 22 The other option is to ring all the devices in the group together at the same time. • Handling for non answered calls: Call can be redirected to specific Voicemail, another extension, or another ring group. BR4 - Appliance User Manual v2.0 Page: 22/48...
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Page 23: Music On Hold
The default Music On Hold (MOH) class is shown below. Please note that you can not upload new MOH files at this point. Direct access to shell is required to scp or ftp new MOH files. BR4 - Appliance User Manual v2.0 Page: 23/48... -
Page 24: Call Queues
• Then you need to name it, ie: “sales” • Select the appropriate strategy for your application: o Ringall – ring all available agents at the same time. o RoundRobin – Each all agents in sequence. BR4 - Appliance User Manual v2.0 Page: 24/48... - Page 25 • List of available agents is available at the bottom. • Agent Login Settings – you have to type the extensions for the agent login and agent callback login BR4 - Appliance User Manual v2.0 Page: 25/48...
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Page 26: Voice Menus
3.10. Voice Menus This page allows creation of custom voice menus for an IVR system. Please use the Voice Menu Prompts page to record your custom prompts/greeting before creating an IVR menu. BR4 - Appliance User Manual v2.0 Page: 26/48... - Page 27 • Add new step – List of all available options for Voice Menu. You have to choose and add them one by one. • Allow Key Press Events – defines specific action to be executed upon pressing specific DTMF codes. BR4 - Appliance User Manual v2.0 Page: 27/48...
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Page 28: Time Intervals
In the example here the setting has name “Office” and it is set for the regular business hours of the week. You can create several time intervals with different names and later access them under “Incoming Calling Rules” section. BR4 - Appliance User Manual v2.0 Page: 28/48... -
Page 29: Incoming Calling Rules
• Pattern – indicates NDIS number (dialed) number using the same patterns as listed in the “Outgoing Calling Rules” section. • Destination – specifies an extension, IVR Menu or application which will terminate the incoming calls, providing all the rules above apply. BR4 - Appliance User Manual v2.0 Page: 29/48... -
Page 30: Voice Mail
• Max time – you have to select what is the maximum length of recorded message • Main time – you have to select what is the minimum length of recorded message • Playback Options - they are simple and very useful BR4 - Appliance User Manual v2.0 Page: 30/48... - Page 31 • There are a couple options about the emails. You can set the PBX to send e-mail with information about the caller ID, message number, recipient’s names and etc. BR4 - Appliance User Manual v2.0 Page: 31/48...
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Page 32: Conferencing
*Reminder – You can always use the “i” (info) tooltips for additional information • STMP server – it is the IP/host name of the outgoing mail server that your BR4 will connect and send e-mails with voicemail notifications • Port – The port number on which the SMTP server is running 3.14. - Page 33 Note that the conference can starts after entrance of the admin. If the admin is not available all users hear the default music on hold. BR4 - Appliance User Manual v2.0 Page: 33/48...
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Page 34: Follow Me
• Music on hold class – select the appropriate MOH class. • DialPlan – Select Class of Service to control access to outbound trunks. • Destination – list of numbers in priority sequence BR4 - Appliance User Manual v2.0 Page: 34/48... -
Page 35: Directory
User will be listed in the Directory, if the field “In Directory” is selected under the “Users” settings window. The directory can be based on the users first or last name. BR4 - Appliance User Manual v2.0 Page: 35/48... -
Page 36: Call Features
• Use first or last name – when this option is checked the caller is allowed to enter the first name in to the directory instead of using the last name. 3.17. Call Features BR4 - Appliance User Manual v2.0 Page: 36/48... - Page 37 • Dial Options section allows to specify how the Feature Codes applies to the calling party and called party. BR4 - Appliance User Manual v2.0 Page: 37/48...
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Page 38: Voicemail Groups
6210 and 6250 are grouped under virtual mailbox 6600. Any messages recorded for mailbox number 6600 will appear in mailboxes 200, 204 and 207. This is useful to for teams such as support or sales. BR4 - Appliance User Manual v2.0 Page: 38/48... -
Page 39: Voice Menu Prompts
Please note that at this time we do not support uploads of your custom prompts through the GUI. Shell access and ftp, scp will need to be used. BR4 - Appliance User Manual v2.0 Page: 39/48... -
Page 40: System Info
3.20. System Info System info page provides information about vital components of your system. 3.21. Back up BR4 - Appliance User Manual v2.0 Page: 40/48... - Page 41 • If you want to restore the configurations which is backed up on the given date just press the corresponding button Restore Previous Config. Please note that we do not provide upload functionality at this point. BR4 - Appliance User Manual v2.0 Page: 41/48...
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Page 42: Options
• Operator Extension – extension that will be dialed when a user presses “0” in VoiceMail menu. • Ring Timeout – default global timeout. • Extension Preferences – ranges of extensions for specific features of the BR4 - Appliance BR4 - Appliance User Manual v2.0 Page: 42/48... -
Page 43: Advanced Options
• Reboot – reboot the appliance. 3.23. Advanced Options To enable the advanced option, click on the “Options” button, select the “Advanced options” tab and then press the “Show advanced options” button. BR4 - Appliance User Manual v2.0 Page: 43/48... - Page 44 You will see the following at the bottom left of your GUI main menu. Network settings BR4 - Appliance User Manual v2.0 Page: 44/48...
- Page 45 • Hostname - is the hostname of the PBX. This is the name which will be used in any log and cdr files. • IP address - is the Internet Protocol (IP) address of the BR4 - Appliance. Please note that this field is only editable if static IP address is selected (no DHCP client) •...
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Page 46: Updating Your Br4 Firmware
To do this, please download the latest u-boot from our download section at www.switchvoice.com . Now you can put it in your local TFTP server directory and load it in the BR4-Appliance like this >tftp 2000000 u-boot-br4-ub2.30.ldr >eeprom write 2000000 0 $(filesize) BR4 - Appliance User Manual v2.0... - Page 47 HTTP protocol. Go to Firmware upgrade and select HTTP URL. You can reset or keep the PBX configurations using the provided check box. Recent versions of the BR4-Appliance firmware you can find in our download section at www.switchvoice.com. You need to specify the full path and file name for upgrade.
- Page 48 If you don’t have them just adjust your PBX network settings so you have Internet connectivity, connect to the BR4-Appliance using SSH or Serial protocol and execute ./bin/create_sounds • Of course you can compile Switchfin and create your own image.
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