CTI Avaya 9650 User Manual

Avaya 9650 Phone User Guide

In Call Functions

Putting a Call on Hold

(Hold will appear on the bottom of the
display once you are on an active call).
1. Press the black button underneath [Hold]. (The
[Resume] button will r eplace the [Hold] button on the bot-
tom of the display.
2. Press the black button underneath [Resume] or use the
up & down arrows in the center of the phone and press
[OK].

Transferring a Call

(Transfer will appear on the bottom of the
display once you are on an active call).
1. Once you have the caller press the black button under-
neath [Transfer] and dial the telephone number, call the per-
son from the Contacts list, or call the person from the Call
Log list.
2. Press the black button underneath [Complete].
3. To cancel a transfer, press [Cancel] and use the up & down
arrows to return to the caller.

Adding a person on hold to a conference call

1. Press the black button underneath [Hold] to put the existing call on hold.
2. As soon as you put the first call on hold you can press the button underneath [Answer] to answer the second call or press the RED
flashing button to the right of the display.
3. To join the two calls together press the black button underneath [Conference].
2. Press the RED flashing button to the right of the display to retrieve the person on hold. Alternatively, you may also use the up & down
arrowsin the center of the phone. Press the button underneath [Resume] or [OK] in the center of the phone to select the caller on hold.
3. Press the black button underneath [Join] to conference in both callers.

Disconnecting the last person from a conference call

Press the black button underneath [Drop].
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Making and Answering Calls

Making a Call

1. Lift the handset, press [Speaker], or select an available line and press [OK]
in the center of the phone.
2. Dial [9] followed by the number.

Answering a call

1. Pick up the handset or,
2. Press the Speaker button located on the bottom of the left side of the phone
or,
3. Press the black button underneath [Answer].
4. You may also press the black button underneath [Ignore] to stop the
phone from ringing. The caller will still hear ringing and eventually go to
voicemail.
5. Additionally, you may press the black button[ToVM] to send the call
directly to voicemail.

Answering a call on another appearance

1. To connect to another call while on a call make sure you sure you put the
first call on hold first.
2. As soon as you put the first call on hold you can press the black button 
underneath [Answer] to answer the call.
3. You will then use the up & down arrowsin the center of the phone to
retrieve the call from hold. You may either press the [OK] or the [Resume]
button.

Conference Calls

(With Conference you can have up to 6 people including
yourself).
1. Once you are on active call, press the black button underneath
[Conference].
2. Dial the telephone number, call the person from the Contacts list, or call the
person from the Call Log.
3. Press the black button underneath [Join] to add the new person to the ex-
isting call.
4. If the person you are trying to contact is unavailable, press [Cancel] and return
to the original caller.
5. Press the up & down arrows to return to the caller and press the button
underneath [Resume] or press [OK] in the center of the phone.
6. To add additional people to you conference call, repeat steps 1 through 5
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