Related Manuals for dB9PRO VR 1.0
Summary of Contents for dB9PRO VR 1.0
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Page 1: Troubleshooting
For dB9PRO Customers PART 1: QUICK START AND TROUBLESHOOTING GUIDE All Rights Reserved. Copyright 2015. dB9PRO and Arcos Global Ltd. -
Page 2: Table Of Contents
PART 1: QUICK START AND TROUBLESHOOTING GUIDE Congratulations! .............. 5 The Usual Legal Mumbo-Jumbo ........6 How to use the V1 ............8 Enabling Time Stamps On Your Recorder ..... 10 How to use the V1 on a Windows computer ....15 How to use the V1 with a Mac computer ..... - Page 3 Q: I can’t find my recordings on the recorder. Where are they and what should I do? ....25 Q: How do I reset the device? ....... 25 Q: I tried resetting the recorder and now my computer will not recognise the device when I plug it in.
- Page 4 light glows and blinks a few times and only then I can record. Why is that? ........31 Q: How do I know when it is fully charged? ..32 Q: What is the working range in feet? ....32 Q: Will it work on a Chromebook? ......
- Page 5 Q: What is the warranty? / How do I get a replacement if my unit stops working within the warranty period? ........... 38 Q: Can I charge it with a phone charger, or USB charger? ..............39 Q: Is there a playback function on the recorder itself? ..............
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Page 6: Congratulations
Congratulations! Congratulations on your purchase of the dB9PRO V1 USB Voice Recorder! If you don’t yet own your very own dB9PRO V1 USB Voice Recorder, don’t worry – you can get one here: While we’re sure that you already know what you want to use your new gadget for, we thought you might find this little handbook useful. -
Page 7: The Usual Legal Mumbo-Jumbo
V1 USB Voice Recorder without the necessary permission(s) needed for recording any situation. You may be in breach of the law... - Page 8 Neither dB9PRO nor Arcos Global Ltd. can be held liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) which may arise as a result of a person’s use of (or inability to use) our...
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Page 9: How To Use The V1
How to use the V1 The V1 is pretty simple to use right out of the box, but it always helps to spell things out clearly, right? If you follow these instructions closely, you should be up and running within a few minutes. Well, here goes: The V1 looks like a regular USB flash drive, and it does have that functionality too. - Page 10 Before you use the device, please charge it by removing the cap and plugging it into a USB source. It typically finishes charging within 75-90 minutes. On one end of the V1, there is a switch you can turn on to put it in “recording mode” for voice recording. When you switch the recording mode to OFF, it can be only used as a flash drive.
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Page 11: Enabling Time Stamps On Your Recorder
Enabling Time Stamps On Your Recorder (NOTE: This is an optional feature. You can still use your recorder without enabling this feature. Time-stamping is currently not available for Mac OSX, but we hope to have our own app ready soon for our customers.) On Windows, once you’ve plugged it in, open ‘Computer’... - Page 12 drive the device is plugged into to see the contents of the USB drive. It should show the drive name as “RECORD.” You will notice there is a file called SetTime.rar. You can ignore this. There is also a folder called ‘Set Time’. Inside this folder, there is an .exe file called SetTime.exe.
- Page 13 recorded – which is a helpful feature to keep track of files. This is just a one-time exercise you need to do for your voice recorder. IMPORTANT: Please make sure that you do not delete the original system files on the device as these are needed for it to function properly.
- Page 14 Think of the blue light as being similar to the battery icon on a mobile phone. Even if it has 25% charge, the icon will show a blip or two. So, in the same way, the blue light glows if there is some charge in the device.
- Page 15 Note: Each time you flip the switch ON, the recorder starts a new recording, which creates a new file. If, for example, you switch it ON and OFF 3 times, the recorder will create 3 recorded files corresponding to each time, and they will typically be named ...
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Page 16: How To Use The V1 On A Windows Computer
How to use the V1 on a Windows computer Once you’ve recorded something on the V1, it is very simple to access your recordings. You simply plug it into the USB port of a computer, and you can access the device as a normal USB drive. - Page 17 You would need to move files off the device by plugging it into a USB port on a computer and move the files from the device into another folder to create space for future recordings. NOTE: If you are on Windows 10, please use VLC Media Player, because Groove Player is not well equipped with all the codecs, and you will probably get an error saying that you have a file with incompatible...
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Page 18: How To Use The V1 With A Mac Computer
How to use the V1 with a Mac computer While using the V1 with a Windows computer is fairly simple and straightforward, it takes a few minutes extra to get it set up with a Mac. But don’t worry, it’s not hard. Time-stamping on Mac OSX: Ideally, if you have a Windows partition on your Mac, you can run the SetTime.exe from that... - Page 19 The workaround would be to run it under Parallel Desktops for Mac or via Bootcamp - or use a PC. The other option would be to name the file itself based on the event - say - "Birthdayparty-Today’sdate" - something of the sort. However, as a recorder, the device will still work with recordings and playback would be via VLC Media Player on a Mac.
- Page 20 After your VLC player is installed, open the WAV files from your recorder. When you alternate click the file, you should have the option to “open with” -- select to open with your VLC player, or just simply drag the WAV files into the VLC player. Now turn up the volume on your Mac.
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Page 21: How To Use The V1 With A Chromebook
How to use the V1 with a Chromebook Just as you use VLC Media Player for Windows or Mac OS, this software is free to download and install on your Chromebook too. You just need to make sure that you are selecting the version of VLC Media Player for Chromebooks. -
Page 22: Trouble Shooting Guide
TROUBLE SHOOTING GUIDE... -
Page 23: Q: I Have Windows 10 On My Computer And I Get An Error When I Try To Play My Recorded File
Q: I have Windows 10 on my computer and I get an error when I try to play my recorded file. A: On Windows 10, Groove Player is limited when it comes to codecs. We suggest using VLC Media Player or Windows Media Player. -
Page 24: Q: I Have A Mac And I Can't Run The Time Stamping Utility
Try playing it back using Windows Media Player or VLC Media Player. Everything should be working perfectly by now. If not, please get in touch with dB9PRO Customer Support through your Amazon account or our website or Facebook page. -
Page 25: Q: I Can't Play The Recordings On My Mac. What Should I Do
Unfortunately, the SetTime application on the device is a Windows only application - which was developed by a 3rd party. We are in the process of developing our own Mac- specific app, but it is not yet ready. We apologize for the inconvenience. We hope to have it ready really soon. -
Page 26: Q: I Can't Find My Recordings On The Recorder
A: Please use VLC Media Player for MAC (free to install). This software has all the needed codecs to play your recordings back. One thing to keep in mind is – even if you install VLC Media Player successfully, you do need to make sure that you are using it to play your files back and not iTunes, or you will get an error. -
Page 27: Q: I Tried Resetting The Recorder And Now My Computer Will Not Recognise The Device When I Plug It In. Please Help
Once you find it, press it and let go - just like you would with any button. Sometimes the reset process may need to be done a few times. Here is how you know if it's working: The LED will glow briefly and go off when you press the reset button. -
Page 28: Q: I Wanted To Return The Recorder But Amazon Says It Is Too Late To Return It Because The Date Is Past. It Is Not Working. What Should I Do
Did you get in touch with Amazon customer service? Since all our products are fulfilled by Amazon, they take care of orders, payments, shipping and all logistics. They do require that customers contact them first to sort out any shipping issues. We are always here to help with technical problems. -
Page 29: Q: I Plugged The Recorder In And Charged It Fully For At Least 2 Hours. When I Tried To Record With It, It
2. Is the device being recognized when you plug it in to your computer? 3. Does it record at all when you switch it ON? 4. What is the problem with the device when you say it is not working? Please could you describe a bit more? 5. - Page 30 1. Copy all the files in the USB Recorder off onto your computer into a folder, naming it: Recorder Backup. 2. Check to see if you have the following folders: a. SetTime b. Record (if not, please create one) 3. Format the recorder selecting FAT32. 4.
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Page 31: Q: I Didn't Get My E Book As You Promised
Everything should be working perfectly by now. If not, please get in touch with our Customer Support through your Amazon account or our website or Facebook page. Please let us know how it goes. Q: I didn’t get my e book as you promised. A: The eBook is typically sent to your Amazon-registered email address within 48 hours of your purchase. -
Page 32: Q: Why Doesn't The Recorder Start Recording
Q: Why doesn’t the recorder start recording immediately when I switch it on? I notice that the light glows and blinks a few times and only then I can record. Why is that? A: The recorder has 2 modes: passive (as a flash drive) and active (as a recorder). -
Page 33: Q: How Do I Know When It Is Fully Charged
You can only start recording once the light goes off completely. Q: How do I know when it is fully charged? A: Unfortunately, there is no way of knowing when the battery is fully charged. However, if you plug it in to charge for 75-90 minutes at most, you can assume that it is charged fully. -
Page 34: Q: Will It Work On A Chromebook
Q: Will it work on a Chromebook? A: Our recorders are compatible with Chromebooks. You will need VLC Media Player for Chrome (free to download and install) to play the recorded files back. -
Page 35: Q: How Do I Delete The Recordings
Q: How do I delete the recordings? A: Deleting a recording is simple. 1. Simply plug the recorder into your computer. Look for the drive called "Record" (or the recorder will show up as a removable drive). 2. You will find your recordings within a folder called "Record". -
Page 36: Q: Can It Be Password Protected Or Encrypted
For the smaller lanyard, you need to use the metal part to go through the same set of holes (as in a keychain), so that the metal ring is connected to the recorder and the lanyard side is hanging free. Q: Can it be password protected or encrypted? A: If you password protected certain files themselves, using a third party software, that would work. -
Page 37: Q: How Far Can It Record Clearly? What Is The Range Of This Recorder
The mic on this audio recorder is pretty sensitive and it will pick up any sounds (including the mic rubbing against the shirt during movements) - that's what it is meant to do. However, we suggest keeping it in something that's not likely to move and will be perfectly still while recording is in progress - like a bag, a pencil pouch, etc., so that it does not pick up rustling sounds. -
Page 38: Q: Can The Recordings Be Burned To A Cd
some charge in the device, but it does not show how much charge is left either. Q: Can the recordings be burned to a CD? A: Yes, they can. However, there is a special compression codec applied to the .wav files that are created on your recorder when you record. -
Page 39: Q: Is This Voice Activated
Q: Is this voice activated? A: No, your dB9PRO recorder is not voice activated. They will record everything once switched on and will continue recording until they are switched off. Q: What is the warranty? / How do I get a replacement... -
Page 40: Q: Can I Charge It With A Phone Charger, Or Usb Charger
4. What is the problem with the device when you say it is not working? Please could you describe a bit more? 5. Is the battery charged fully? Typically a 75-90 min stint plugged into the USB port should be okay for full charge. -
Page 41: Q: Is There A Playback Function On The Recorder Itself
Q: Is there a playback function on the recorder itself? A: Sorry, this function is not present in this model. You can use VLC Media Player on any computer OS (Windows, Mac or Chrome) and play the files back easily. Q: What happens if I plug it in to the computer with the switch on? A: Nothing alarming will happen, but the recorder will... - Page 42 will not see a light glowing during this process, but the recorder battery will continue to be charged and the recording will continue. 3. Once you are done, simply pull out the recorder physically from the USB port (without ejecting), switch it OFF and then after you wait for 4-5 seconds, you can plug it back into the computer USB port to access the files.
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Page 43: Q: Is There An Indicator Light When Recording? If So, Does It Eventually Turn Off? Does It Make Noise
Q: Is there an indicator light when recording? If so, does it eventually turn off? Does it make noise? A: Initially, when you put the switch ON, the recorder is switching modes from flash drive mode to recorder mode. The LED light will glow steadily for a while and then blink a few times and then it will go off completely. -
Page 44: Customer Service Contact
Customer Service Contact customer –(at)—db9pro (dot) com (Please remove all hyphens, parentheses and spaces in the link above) Simply contact us through your Amazon account. We respond very quickly and are happy to hear from customers like you. -
Page 45: Technical Specifications
TECHNICAL SPECIFICATIONS Flash Memory: 8GB Recording Format: WAV Recording Bit Rate: 192Kbps Sampling Rate: 48 Khz Power Supply: Built-in 110mAh rechargeable lithium battery Charging Time: 3 hours via USB port Battery Time: About 10-12 hours when fully charged Recording Capacity: About 96 hours of audio. Recording starts 5 seconds after turning on, and finishes recording 5 seconds after turning off, for firmware working time.