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April 2013
900761-001
Rev 01
TouchTunes Wireless Broadband - Installation Guide
About This Setup Guide
This setup guide is intended for TouchTunes Digital Jukebox Operators, as well as TouchTunes field
service, customer support, and sales personnel.
Note: For the most up-to-date information, download the latest version of this guide from the Operator Dashboard
This setup guide includes the following sections:
• What is TouchTunes Wireless Broadband?
• TouchTunes Wireless Broadband Hardware Kit Contents
• Setting up TouchTunes Wireless Broadband
• Troubleshooting
• Contacting TouchTunes Support
Note: Make sure your jukebox has the latest software version installed before proceeding with the installation of
the Wireless Broadband connection. If the jukebox isn't currently connected to a broadband connection, you can
update its software by taking out the hard drive and placing it in another jukebox that does have a broadband
connection, performing the software update, and then putting the hard drive back in its original jukebox.
What is TouchTunes Wireless Broadband?
TouchTunes Wireless Broadband is a service from TouchTunes that enables its operators to connect
their jukeboxes to the Internet using a high-speed wireless connection.
All Virtuo jukeboxes require a high-speed Internet connection, and when equipped with high-speed
Internet access, TouchTunes Gen 3 jukeboxes offer many features and advantages over Gen 3
jukeboxes with dial-up connections.
A high speed Internet connection provides Gen 3 jukeboxes with:
• Real-time customer access to the entire TouchTunes catalog
• Customer access to myTouchTunes from jukeboxes and access to personalized playlists
• Better integration with the TouchTunes Mobile App
• Faster data transfers and communications with the Operator Dashboard, including music downloads,
settings modifications and Network Diagnostic System (NDS)
• Improved song recommendation quality
• Expanded advertisement capabilities
• Credit card reader functionality
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Summary of Contents for TouchTunes 600186-001
- Page 1 TouchTunes Wireless Broadband - Installation Guide About This Setup Guide This setup guide is intended for TouchTunes Digital Jukebox Operators, as well as TouchTunes field service, customer support, and sales personnel. Note: For the most up-to-date information, download the latest version of this guide from the Operator Dashboard This setup guide includes the following sections: •...
- Page 2 TouchTunes Wireless Broadband Hardware Kit Contents The TouchTunes Wireless Broadband hardware kit (600186-001) contains the following components: Item Description Quantity Part No. Wireless USB 3G/4G Modem 700736-001 4G LTE AT&T SIM card 700737-001 Antenna 700739-001 Isopropyl Alcohol surface prep wipe...
- Page 3 Setting up TouchTunes Wireless Broadband Setting up your Wireless Internet connection consists of two steps: • Step 1 - Preparing the USB Modem and Antenna • Step 2 - Installing and Configuring the Wireless USB Modem Step 1 - Preparing the USB Modem and Antenna 1.
- Page 4 3. Take the SIM card that was included in the box with the modem, and carefully snap the smaller SIM out of the bigger card, as shown. Figure 4 Separating the new SIM from its card 4. There’s a serial number printed on the small SIM that also appears below a bar code on the bigger card.
- Page 5 5. Insert the small SIM card into the slot on the modem. Note the orientation of the SIM card. The side with the metal connectors should be face down, and the beveled corner should be in the top-left. Figure 6 Inserting the new SIM 6.
- Page 6 8. Connect the antenna to the other end of the antenna cable by pushing the smaller connector into the big one, carefully aligning the central pin from the big connector so it goes into the small hole on the small connector. Once the connectors are pushed-in together as far as they can go, fasten the two together using the screw part on the smaller connector.
- Page 7 4. Under CONNECTION TYPE, touch the Configure button. Figure 10 Selecting Configure 5. Under CONNECT WITH, touch Broadband, then under the HOST CONFIGURATION area, select Wireless. Figure 11 Selecting Broadband, then Wireless 7 of 13...
- Page 8 6. Return to the Diagnostic - Network Status page by touching the Diagnostic button. Figure 12 Returning to the Diagnostic - Network Status screen 7. Flip open the USB plug on the wireless modem and insert it into one of your jukebox’s USB ports. For your convenience, your kit also contains a USB extension cable.
- Page 9 Note: On Virtuos, you must plug the modem into a specific port: If your Virtuo computer has a group of 6 USB sockets on its right side-panel: Plug your Wireless modem into USB Port #3 If your Virtuo computer has a group of 4 USB sockets on its right side-panel: Plug your Wireless modem into USB Port #8 (labeled MODEM) Figure 14 Plugging the wireless modem into the correct Virtuo USB port Within a few moments, the modem will be detected by the jukebox and the wireless network.
- Page 10 Note: If this LED is red or black, proceed to the Troubleshooting section below, then continue with steps 8 and 9. Figure 15 Evaluating the Quality of Service from the Network Status screen 8. To improve the wireless reception, place the antenna in a location as near to a window as possible. Ideally, you should attach the antenna directly to a window using its velcro pad.
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Page 11: Troubleshooting
If your Network Status LED turns red after you connect the wireless modem, it indicates that your modem is connecting to the TouchTunes Wireless Broadband service, but at a Quality of Service that is below recommended. The bars for WIRELESS connection may also be reduced in number and more yellow in color. - Page 12 If your Network Status LED turns black after you connect the wireless modem, it indicates that your modem is not recognized by the jukebox as an officially supported TouchTunes Wireless Broadband modem. Although it is likely you are connected to your independent service provider with a high-speed connection, the jukebox cannot determine the connection speed.
- Page 13 (myTouchTunes, mobile app, credit card transactions) may be slow or delayed, leading to a degraded user experience. Contacting TouchTunes Support If you need help with or have questions about this document, contact TouchTunes by: • Using the e-mail links on the Contacts page on the TouchTunes Dashboard at https://operator.touchtunes.com •...
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