Sony KLV-32W6*D Service Manual
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Sony KLV-32W6*D Service Manual

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HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE MANUAL (COMMON)
GN2S
CHASSIS
Segment: QW
Version
Date
Subject
st
1
01/2016
1
Issue.
LCD TV
9-888-190-01
For SM - Unique , please refer :
9-888-190-Ax ( America )
9-888-190-Cx ( China)
9-888-190-Ex ( Europe )
9-888-190-Px ( Pan Asia)

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Summary of Contents for Sony KLV-32W6*D

  • Page 1 HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) GN2S CHASSIS Segment: QW Version Date Subject 01/2016 Issue. LCD TV 9-888-190-01 For SM - Unique , please refer : 9-888-190-Ax ( America ) 9-888-190-Cx ( China) 9-888-190-Ex ( Europe ) 9-888-190-Px ( Pan Asia)
  • Page 2 SERVICE MANUAL (COMMON) GN2S CHASSIS Segment: QW LCD TV...
  • Page 3 MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA AMERICA EUROPE CHINA MODEL KLV-32W6*D KLV-40W6*D KLV-48W6*D KDL-32W6*D KDL-40W6*D KDL-48W6*D KDL-55W6*D...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Section Title Page Section Title Page 4. SERVICE ADJUSTMENTS 1. SAFETY NOTES 4-1. Accessing Service Mode ..............129 1-1. Warnings and Caution………………………………………………………. 4-2. Accessing Software Version....……….……………………… 129 1-2. Caution Handling of LCD Panel ..……………........4-3. Accessing Self Diagnostic History………………………………..…….. 130 1-3.

  • Page 5: Safety Notes

    8) Use care when handling the wires or connectors of the inverter circuit. 8) Use care when handling the wires or connectors of the inverter circuit. components with Sony parts whose part numbers appear as shown in this components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony.

  • Page 6: Caution About The Lithium Battery

    1-3. Caution About the Lithium Battery 3) Measuring the voltage drop across a resistor by means of a VOM or battery 1) Danger of explosion if battery is incorrectly replaced. Replace only with operated AC voltmeter. The 'limit' indication is 0.75V so analog meters must the same or equivalent type.

  • Page 7: Lead Free Information

    1-7. Lead Free Information The circuit boards used in these models have been processed using Lead Free Solder. The boards are identified by the LF logo located close to the board designation. Figure 5: LF logo on circuit board Figure 4: LF Logo The servicing of these boards requires special precautions.
  • Page 8 1-8. Handling the FLEXIBLE FLAT CABLE (FFC) <INSERTION> Insert properly without slanting <PULL OUT> Press release button at the same time pull out FFC cable...
  • Page 9 1-9. Assemble and Dissemble Tuner Module Tuner Module treatment way For removing Tuner Module, 1. The insertion & extraction angle of the module is permitted to After un screwed, Automatically the Module specified degree for connector will float to correct degree. So please extract it with keeping this degree.

  • Page 10: Self Diagnostic Function

    SECTION 2 SELF DIAGNOSTIC FUNCTION 2-1. Overview of Control Buttons 2-3. LED Pattern When safety shutdown occurs, Standby LED display reports the cause by using the lightning patterns as indicated below 3.0sec 3.0sec 0.5sec 0.5sec Example: The figure above shows LED display when SHUTDOWN is caused by Audio Error.

  • Page 11: Triage Chart

    2-5. Triage Chart No Power Network Audio Symptoms - Shutdown. Power LED Video Segment (No Pic, No Remote *QT,QW, (missing/ front LED Tact-Key blinking red diagnostics sequences (missing/distorted) Sound, No BL) SE3N distorted) No Power LED Response Reference Stationary No Reponse &...

  • Page 12: Troubleshooting

    SECTION 3 TROUBLESHOOTING 3-1. LED BLINKING B* Board Type Size PAN ASIA,AMERICA, EUROPE 3-1-1. 2x Blinking (Main power Error) CHINA 32” 40” BBE, BBA board (QW, QWL) only 48” Adaptor B-Board Take out adaptor Check DC voltage at 2 times and check the output voltage.
  • Page 13 2 x Blinking (Checking Point) Board Name Board PWB (A side) Detail (Q6020) Q6020 (Q6020) Q6020...
  • Page 14 3-1. LED BLINKING TV must be power OFF condition  3-1-2. 3x Blinking (Audio Error) before unplug any of the START FFC/FPC/wire/cable from the board. -> This is to prevent possibility circuit damage happen. 3x blinking Speaker Impedance Remove No 3x blinking ≠...
  • Page 15 3x Blinking (Checking Point)- BBA Board Board PWB (A side) Details Name (QW, QT) IC4001 IC4001 F4000 F4000 CN4001 Details CN4001...
  • Page 16 3x Blinking (Checking Point)- BBE Board Name Board PWB (A side) Details (QW, QWL, IC4001 IC4001 F4000 CN4001 Details F4000 CN4001...
  • Page 17 3-1. LED BLINKING 3-1-4. 4 x Blinking (Panel Power Error)- BBE 3-1-3. 4 x Blinking (Panel Power Error)- BBA MTK Problem Start Replace Start or TV in stand- Q6023 by mode. Check voltage at Refer IC6019 Check voltage at Check PANEL_PWR Check JL6034 (BBE) IC6019 Checking JL6034(BBE)
  • Page 18 4 x Blinking (Checking Point) QW/QT-BBE [1/2] 3.3V_STBY POWER1 1.5V F6003 EN_V Q6023 19.5V PANEL_PWR 1.2V Q6020 19.5V_ADP F6002 19.5V & Q6020 STBY_5V...
  • Page 19 4 x Blinking (Checking Point) QW/QT –BBA [2/2] STBY_5V 3.3V_STBY POWER1 1.5V PANEL_PWR EN_V 19.5V & Q6020 F6002 F6003 1.2V 19.5V Q6020 F6002 19.5V_ADP...
  • Page 20 3-1. LED BLINKING 3-1-5. 5 x Blinking (Panel I2C Error - General Checking) Refer to Panel I2C Is 3V -3.33V available? Manual Checking START Replace O-Cell* or Panel Module* Reinsert LVDS Flat Flexible Cable (FFC) at B-Board and Panel Side. Make sure FFC is taped properly.
  • Page 21 3-1. LED BLINKING 3-1-6. 5x Blinking (Panel I2C Checking Manual) START Check CN8600 (32”F/40”/43”/ 48”/49”) Check Impedance at PANEL_SDA & or CN8601 (32”W) condition. PANEL_SCL. Suspect IC5000/IC5001/IC9000 NG Replace CN8600/CN8601 IC9000 – Refer to 6X Blinking NG Symptom: Is High Impedance? IC5001 –...
  • Page 22 5 x Blinking (checking Point [1/2]) PANEL_SD A (Top) PANEL_SC L (Bottom) Q8601 Q860 (Source Q860 WXGA PANEL_SDA (Top) PANEL_SCL (Bottom)
  • Page 23 5 x Blinking (Panel I2C Checking Manual [2/2]) PANEL_SDA (Top) PANEL_SCL (Bottom) Q8601 Q8601 (Source) Q8600 WXGA PANEL_SDA (Top) PANEL_SCL (Bottom)
  • Page 24 3-1. LED BLINKING 3-1-7. 6x Blinking (Backlight Error)- QW 6x Blinking Connect LED harness Check if LED harness (CN9000) LED harness loose AC ON 6x Blinking? is connected properly? Change F9000 Fuse. Check F9000 Fuse. Fuse F9000 broken AC ON 6x Blinking? Impedance fuse >...
  • Page 25 3-1. LED BLINKING 3-1-8. 6x Blinking (Backlight Error - B Board Troubleshooting)-QW B-Board Broken Check D9001 (AC OFF) Change D9001. D9001 broken VF > 0.1V and < 0.8V? AC ON 6x Blinking? Check LED_VCC (AC OFF) Change C9026 & C9027 LED_VCC short to ground? C9026 &...
  • Page 26 6x Blinking (Checking Point) QW-BBA [1/2] F9000, L9001, D9001, Q9000 L9001 F9000 Q9000 D9001 RB9001, Q9001, D9002, R9021 C9026, C9027, CN9000, IC9000, LED_VCC Q9000 RDS Measurement RB9001 C9026 IC9000 Multimeter Q9001 C9027 LED_VCC D9002 CN9000 R9021...
  • Page 27 6x Blinking (Checking Point) QW-BBE [2/2] F9000, L9001, D9001, Q9000 L9001 F9000 Q9000 D9001 RB9001, Q9001, D9002, R9021 C9026, C9027, CN9000, IC9000, LED_VCC Q9000 RDS Measurement C9026 RB9001 IC9000 Multimeter Q9001 C9027 LED_VCC D9002 CN9000 R9021...

  • Page 28: No Power

    3-2. NO POWER 3-2-1.H-board troubleshooting flow (for QW, QWL) TV cannot be controlled by remote commander Place remote commander (RC) Change Mechanical part Check Green LED near to window and press RC key. (ex. Ornamental panel, at Power LED indicator. Is the LED blinking? or guide light) Is it lighted up?
  • Page 29 H-board troubleshooting flow (Checking Point) Board name Board picture Pin 1 of H board connector R5038 B board R5038...
  • Page 30 3-2. NO POWER *VOLTAGE LEVEL FOR EACH PRESSED BUTTON (for QW, QWL, QT 3-2-2 : Switch unit troubleshooting flow (for QW, QWL) switch unit only) Switch Unit NOT FUNCTIONING Voltage Voltage (average) range 0.000 0.00 – 0.2 1.05 1.00 – 1.13 Check if Wire Harness No Input Change Wire Harness...
  • Page 31 Pin 8...
  • Page 32 3-2-3. DC-DC Converter Basic Block Diagram DDCON Input Circuit Protection Circuit Side Side Side IC6019 19.5V Adaptor Protection Circuit F6002 12V DDCON IC6014 IC6017 F6003 5V DDCON 1.2V DDCON IC6012 1.5V DDCON IC6018 1.8V DDCON IC6010 IC6016 3.3V_STBY DDCON 1.1V DDCON IC6009 3.3V DDCON...
  • Page 33 3-2-4. Adaptor Checking Procedure Start Take out adaptor. Refer ‘Protection Circuit - Check the output voltage. Checking Procedure -next page. 18V – 22.5V? (Refer Figure-1) Ensure that No (<18V or >22.5V) +ve probe is touching the needle. Change adaptor. Check the output voltage. Adaptor 18V –...
  • Page 34 3-2. NO POWER 3-2-5. Protection Circuit– Checking Procedure Refer Adaptor Checking Procedure Start B-Board B-Board B-Board B-Board Replace Q6020 & 9V–11V Check voltage at Check voltage at NO (0V) Check voltage at Q6020 – PIN4 Check voltage at Q6020 Damage Q6020 (PIN5-PIN8) Q6020 (PIN1-PIN3) 9V–11V or 18V–22.5V?
  • Page 35 3-2-6. Fuse Checking Procedure Start B-Board B-Board Refer DDCON Check F6002 by Check F6003 by Checking Procedure. Continuity Test. Continuity Test. B-Board B-Board B-Board Replace F6002 & check Replace F6003 & check Check & remove any foreign material Refer continuity test at both Check continuity test at both On the board.
  • Page 36 Checking Point - BBE 3.3V_STBY POWER1 1.5V F6003 EN_V PANEL_PWR STBY_5V 19.5V & Q6020 F6002 19.5V 1.2V Q6020 19.5V_ADP...
  • Page 37 Checking Point - BBA 3.3V_STBY STBY_5V POWER1 1.5V PANEL_PWR EN_V 19.5V & Q6020 F6002 F6003 1.2V 19.5V Q6020 F6002 19.5V_ADP...
  • Page 38 3-2. NO POWER 3-2-7. : No Power- IC6014 (5V DDCON) Checking Procedure Replace F6002 & Replace IC6014 & Check IC6014 Check IC6014 IC6014 damage. F6002 damage PIN7-PIN9(BBA/BBE) PIN7-PIN9 (BBA/BBE) 18V-22.5V? 18V-22.5V? Refer Protection Circuit Check JL6018. Start Checking Procedure 18V-22.5V? Replace IC6014 &...
  • Page 39 IC6014 Checking Procedure- Checking Point Board Name Board PWB (A side) Detail IC6014 (5V) CL6054 JL6018 JL6019 (5V) CL6054 IC6014 JL6019 JL6018...
  • Page 40 3-2-8. No Power-IC6010 (3.3V_STBY DDCON) Checking Procedure Start Refer IC6014 Refer IC6014 Checking Procedure Checking Procedure Replace IC6010 & check Check voltage at Check CL6035(BBA/BBE) Check CL6035(BBA/BBE) again at IC6010 damage. JL6036(BBA/BBE). 5.00V-5.19V? 5.00V-5.19V? JL6036. 3.267V-3.333V? 3.267V- 3.333V? Check JL6036 by Continuity Test.
  • Page 41 IC6010 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail IC6010 (STBY_3.3V) JL6036 CL6035 (STBY_3.3V) CL6035 IC6010 JL6036...
  • Page 42 3-2.9. No Power-IC6017(1.2V DDCON) Checking Procedure Start Refer IC6014 TV in stand-by mode. Checking Procedure’ Replace Check voltage at IC6017 & check JL6040(BBE)/ Check CL6064(BBA/BBE) Check JL6027(BBA/BBE) again IC6017 damage. JL6031(BBA). 5.00V-5.19V? 3.00V-3.33V? JL6040(BBE)/ 1.18V-1.22V? JL6031(BBA). 1.18V-1.22V? Check JL6040(BBE)/ JL6031(BBA). by Continuity Test.
  • Page 43 IC6017 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail CL6064 (1.2V) IC6017 JL6040 CL6065 (1.2V) CL6064 IC6017 CL6065 JL6031...
  • Page 44 3-2-11. No Power-IC6012(1.5V DDCON) Checking Procedure Start Refer IC6014 TV in stand-by mode Checking Procedure’ or MTK damage. Replace Check voltage at IC6012 & check JL6037(BBE)/ Check CL6039(BBA/BBE) Check CL6043(BBA/BBE) again IC6012 damage. JL6033(BBA). 5.00V-5.19V? 3.00V-3.33V? JL6037(BBE)/ 1.48V-1.54V? JL6033(BBA). 1.48V-1.54V? Check JL6037(BBE)/ JL6033(BBA).
  • Page 45 IC6012 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail CL6039 (1.5V) IC6012 JL6037 CL6043 (1.5V) CL6039 JL6033 IC6012 CL6043...
  • Page 46 3-2-12. No Power-IC6018(1.8V DDCON) Checking Procedure Start Refer IC6014 TV in stand-by mode. Checking Procedure’ Replace Check voltage at IC6018 & check JL6039(BBE)/ Check CL6069(BBA/BBE) Check CL6070(BBA/BBE) again IC6018 damage. JL6032(BBA). 5.00V-5.19V? 3.00V-3.33V? JL6039(BBE)/ 1.78V-1.86V? JL6032(BBA). 1.78V-1.86V? Check JL6039(BBE)/ JL6032(BBA). by Continuity Test.
  • Page 47 IC6018 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail CL6012 (3.3V) CL6037 IC6009 JL6038 (3.3V) CL6037 IC6009 JL6034 CL6012...
  • Page 48 3-2-13. No Power-IC6009( 3.3V DDCON) Checking Procedure Start Refer IC6014 TV in stand-by Checking Procedure’ mode. Replace IC6009 Check voltage at & check again JL6038(BBE)/ Check CL6037(BBA/BBE) Check CL6012(BBA/BBE) IC6009 damage. JL6034(BBA). 5.00V-5.19V? 3.00V-3.33V? JL6038(BBE)/ 3.267V-3.333V? JL6034(BBA). 3.267V-3.333V? Check JL6038(BBE)/ JL6034(BBA) by Continuity Test.
  • Page 49 IC6009 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail CL6069 (1.8V) IC6018 CL6070 JL6039 (1.8V) CL6069 IC6018 CL6070 JL6032...
  • Page 50 3-2-14. No Power-IC6016(1.1V DDCON) Checking Procedure Start Refer IC6010 TV in stand-by mode Checking Procedure’ or MTK damage. Replace IC6016 Check voltage at & check again at Check CL6037(BBA/BBE) Check CL6008 (BBA/BBE) IC6016 damage. JL6035(BBA/BBE). JL6035 3.267V-3.333V? 3.00V-3.33V? 1.09V-1.11V? (BBA/BBE). 1.09V-1.11V? Check JL6035 (BBA/BBE) by...
  • Page 51 Troubleshooting IC6016 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail JL6035 (1.1V) IC6016 CL6008 CL6062 (1.1V) JL6035 CL6060 IC6016 CL6008...
  • Page 52 Troubleshooting 3-2-15. No Power-IC6019(12V DDCON) Checking Procedure Replace F6003 & Replace IC6019 & Check IC6019 Check IC6019 IC6019 damage. F6003 damage PIN-2 (BBA/BBE) PIN-2 (BBA/BBE) 18V-22.5V? 18V-22.5V? Refer Protection Circuit Check JL6018. Start Checking Procedure 18V-22.5V? Replace IC6019 & Check voltage at check again Check IC6019 JL6030(BBA)
  • Page 53 Troubleshooting No Power-IC6019 Checking Procedure (Checking Point) Board Name Board PWB (A side) Detail F6003 (12V) JL6018 PIN-2 PIN-3 JL6034 (12V) JL6030 PIN-3 PIN-2 F6003 JL6018...

  • Page 54: No Picture

    3-3. No Picture 3-3-1. Screen Blank, No Backlight [For QW/QT] Screen Blank, No backlight Check R9021 Change R9021 R9021 broken R >9Ω and <11Ω? AC ON screen blank, No backlight? Check REG9V (AC ON) Change IC9000 IC9000 broken V=8.9V to 9.1V? AC ON screen blank, No backlight? Suspect : Other Part damage Change the board...
  • Page 55 Screen Blank, No Backlight - Checking Point [1/2]-BBA F9000, L9001, D9001, Q9000 L9001 F9000 Q9000 D9001 RB9001, Q9001, D9002, R9021 C9026, C9027, CN9000, IC9000, LED_VCC Q9000 RDS Measurement RB9001 C9026 IC9000 Multimeter Q9001 C9027 LED_VCC D9002 CN9000 R9021...
  • Page 56 Screen Blank, No Backlight - Checking Point [2/2]-BBE F9000, L9001, D9001, Q9000 L9001 F9000 Q9000 D9001 RB9001, Q9001, D9002, R9021 C9026, C9027, CN9000, IC9000, LED_VCC Q9000 RDS Measurement C9026 RB9001 IC9000 Multimeter Q9001 C9027 LED_VCC D9002 CN9000 R9021...
  • Page 57 3-3-2. Screen Blank, Backlight visible(General Checking) START Still no picture Still No Picture Replace LVDS FFC Change Main Board Panel Problem Harness Picture OK Picture OK LVDS FFC Harness Problem Main board problem Troubleshooting Detail No Picture (Main Board Issue) START Have Still No...
  • Page 58 Screen Blank, Backlight visible(Checking Point )-BBA BE_RST 3.3V_PANEL Supply Check Item: 1. Supply voltage 2. Supply voltage impedance 1.1V Supply...
  • Page 59 Screen Blank, Backlight visible(Checking Point )-BBE BE_RST 3.3V_PANEL Supply Check Item: 1. Supply voltage 2. Supply voltage impedance 1.1V Supply...
  • Page 60 3.3.3 : No Picture: Tuner (for Analogue , Digital and Satellite) RF input no picture / noisy picture Check fuse F1000 continuity. Check RF source cable Change RF cable and antenna Part broken? and antenna, OK? For 1.8V Please refer DDCON Check Tuner power line: troubleshooting 3.3V at CL1005 = 3.3V?
  • Page 61 No Picture : Tuner (for Analogue , Digital and Satellite)-Checking Point Board Name Board PWB (B side) Detail BBA board BBA board (A side) (A side) (3.3V) C1019 C1005 (1.8V) C1019 Detail C1005 BBE board BBE board (A side) (A side) F1000 (3.3V) C1005...
  • Page 62 3.3.4 : For Analogue Tuning Failed ( All destination) Notes: Analog Tuning - Parts for IFOUTN1 line: FB1000, C1011, C1027, R1055, R1057 For LA-ISDB(BR/AR), PH_ISDB-T & - Parts for IFOUTP1 line: FB1001, C1012, C1028, R1056 LA-T2(COL) - Parts for IFAGC1 line: C1029, R1058 Confirm Antenna or Cable connection For Other destination Channel can be lock?
  • Page 63 For Analogue Tuning Failed -Checking Point [1/4] Board Name Board PWB (A side) Detail BBA board (A side) (IFOUTN1) FB1000 C1027 C1011 C1027 R1055 C1027 C1056 (IFOUTP1) FB1001 C1028 C1027 C1012 C1028 C1011 R1056 C1012 FB1001 C1011 FB1000...
  • Page 64 For Analogue Tuning Failed -Checking Point [2/4] Board Name Board PWB (A side) Detail BBA board (A side) (IFAGC1) C1029 R1058 C1029 R1058...
  • Page 65 For Analogue Tuning Failed - Checking Point [3/4] Board Name Board PWB (A side) Detail BBE board (A side) (IFOUTN1) FB1000 C1011 R1057 C1027 R1055 R1055 R1056 (IFOUTP1) FB1001 C1027 C1012 C1028 C1028 R1056 FB1001 C1012 C1011 FB1000...
  • Page 66 For Analogue Tuning Failed -Checking Point [4/4] Board Name Board PWB (A side) Detail BBE board (A side) (IFAGC1) C1029 R1058 C1029 R1058...
  • Page 67 3-3-5. For Digital Tuning 1: Only for TW , AM-ATSC(MX/UC) , LA-ISDB(BR/AR) , PH_ISDB-T , AEP(STD) . Notes: Digital Tuning 1 - Parts for IFOUTN1 line: FB1000, C1011, C1027, 1055, R1057 LA-ISDB(BR/AR) - Parts for IFOUTP1 line: FB1001, C1012, C1028, R1056 - Parts for IFAGC1 line: C1029, R1058 For Other - Parts for M_SCL line: R5024...
  • Page 68 For Digital Tuning 1: Only for TW , AM-ATSC(MX/UC) , LA-ISDB(BR/AR) , PH_ISDB-T , AEP(STD)- Checking Point [1/2] Board Name Board PWB (A side) Detail BBA board (A side) (IFOUTN1) FB1000 C1027 C1011 C1027 R1055 C1027 C1056 (IFOUTP1) FB1001 C1012 C1028 C1027 C1028...
  • Page 69 For Digital Tuning 1: Only for TW , AM-ATSC(MX/UC) , LA-ISDB(BR/AR) , PH_ISDB-T , AEP(STD)- Checking Point [2/2] Board Name Board PWB (A side) Detail BBA board (A side) (IFAGC1) C1029 R1058 (M_SCL) R5024 (M_SDA) R5021 R1058 R5024 C1029 R5021...
  • Page 70 3-3-6. For Digital Tuning 2: AEP-T2S2, EU-T2, PA-T2, CH, and LA-T2(COL). Notes: - Parts for M_SCL line: R5024 For and LA-T2(COL) only Digital Tuning 2 For AEP-T2S2 - Parts for M_SDA line: R5021 - Parts for DEMOD_TSCLK line: R1072 For EU-T2, - Parts for DEMOD_TSDATA line: R1071 PA-T2, Confirm ANT or Cable connection...
  • Page 71 For Digital Tuning 2: AEP-T2S2, EU-T2, PA-T2, CH, and LA-T2(COL)-Checking Point [1/2] Board Name Board PWB (A side) Detail BBA board (A side) (M_SCL) R5024 (M_SDA) R5021 (DEMOD_TSCLK ) R1072 R1072 (DEMOD_TSCLK ) R1072 R1071 R5024 R5021...
  • Page 72 For Digital Tuning 2: AEP-T2S2, EU-T2, PA-T2, CH, and LA-T2(COL)-Checking Point [2/2] Board Name Board PWB (A side) Detail BBE board (A side) (M_SCL) R5024 (M_SDA) R5021 R1072 (DEMOD_TSCLK ) R1071 R1072 (DEMOD_TSCLK ) R1071 R5024 R5021...
  • Page 73 3-3-7. : USB Port1 – No Detection / Cannot Play / No Picture / No Sound TV turn ON condition: START Remarks: Do a Factory Setting *1 Confirm USB Auto Start at Set-up Menu. *2 Confirm with OSD on bottom panel, if *1 Confirm USB Auto playback not support.
  • Page 74 3-3-8. : USB Port2 – No Detection / Cannot Play / No Picture / No Sound TV turn ON condition: START Remarks: Do a Factory Setting *1 Confirm USB Auto Start at Set-up Menu. *2 Confirm with OSD on bottom panel, if *1 Confirm USB Auto playback not support.
  • Page 75 SECTION 3 TROUBLESHOOTING USB (B-board Checking) – Checking 5V Points [1/2] Board Board PWB (A side) Detail Name C7020 C7021 (QW; Have 5V? C7020 C7021 (QW; QW-L; Have 5V?
  • Page 76 USB (B-board Checking) – Checking 5V Points [2/2] Board Board PWB (A side) Detail Name C7020 Have 5V? (SE3; SE3N) (*3) C7021 Remark: (*3) For model have USB Port2...
  • Page 77 3-3-9 : Ethernet – No Connect TV turn ON condition: START Check if TV has good cable connection Set-up  Network setup Failed Check if any abnormal Check if the Ethernet Connector NG or broken point on cable is good Change B Board Ethernet Connector Change a good cable...
  • Page 78 3-3-10 : CI Slot – No Detection / No Picture / No Sound Remarks: *1 Important: Please use a known Good CICAM for testing START TV turn ON condition: *1 Insert Good CICAM and *2 Both CI Detection at Pin 36/67 should be 3.3V Check CI before CICAM insert and 0v when CICAM Check if TV can detect CICAM...
  • Page 79 CI Slot (B-board Checking) – Checking 5V Points [1/3] Board Board PWB (A side) Detail Name (QW; QW-L; CI 5V at PIN 17/18/51/52...
  • Page 80 CI slot (B-board Checking) – Checking CI Detection Pin Points [2/3] Board Board PWB (A side) Detail Name (QW; QW-L; Card Detect 2 – PIN 67 Card Detect 1 – PIN 36 Remark: Both CI Detection Pin should be 3.3V before CICAM insert and 0v when CICAM inserted.
  • Page 81 Troubleshooting CI slot (B-board Checking) – Checking Resistor Part Mounting Points [3/3] Board Board PWB (A side) Detail Name (QW; QW-L; Ref. No. Location Ref. No. Location RB7003 RB7010 RB7002 RB7011 RB7000 RB7008 RB7001 RB7006 RB7004 R7000 RB7007 R7001 Remark: RB7009 Confirm these 13 resistors part are mount properly or not.
  • Page 82 Troubleshooting 3-3-11. HDMI No Picture (a) Checking condition: 1. HDMI NO PICTURE HDMI No Picture - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output - TV Input: HDMI [OK] Picture recovered Verify with other HDMI source/...
  • Page 83 3-3-11. HDMI No Picture – Continue (b) Checking condition: 1. HDMI NO PICTURE Main Flow Continue - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output Check impedance of - TV Input: HDMI series resistor...
  • Page 84 3-3-12. : HDMI No Picture – HDCP Failure Analysis Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output HDCP Failure Analysis - TV Input: HDMI [OK] Compatible [NG] No picture Verify the HDMI source is compatible...
  • Page 85 3-3-13. HDMI No Picture – +5V Power Failure Analysis 1. HDMI NO PICTURE +5V Power Failure Analysis Check impedance of varistor during AC OFF Go back to "Check [OK] Open circuit HDMI1: VD3607 voltage of HPD" HDMI2: VD3606 [NG] Short circuit Varistor Broken Replace broken Varistor [NG] No picture...
  • Page 86 3-3-14 : HDMI No Picture – HPD Failure Analysis 1. HDMI NO PICTURE Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. [OK] All the part as below - TV HDMI input connected to HDMI source output VD3609, VD3608: ≠...
  • Page 87 3-3-15 : HDMI No Picture – I2C Failure Analysis 1. HDMI NO PICTURE Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output I2C Failure Analysis - TV Input: HDMI Check impedance of network resistor Check SCL &...
  • Page 88 3-3-16 : HDMI No Picture – TMDS Failure Analysis 1. HDMI NO PICTURE Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output TMDS Failure Analysis - TV Input: HDMI Check impedance of network resistor Check TMDS GPIO Line Short to Ground...
  • Page 89 Checking condition: 3-3-17 : CEC Not Function- Bravia Sync (CEC) not function- HDMI - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output Bravia Sync (CEC) - TV Input: HDMI Not Function [OK] Source device listed...
  • Page 90 HDMI No Picture- Checking Point[1/8] QW – BBA (Side A) HDMI1 (CN3601) HDMI2 (CN3600)
  • Page 91 HDMI No Picture- Checking Point[2/8] QW – BBA (Side A) HDMI1 R3604 R3602 Q3600 D3602 RB3608 RB3605 VD3607 R3608 RB3604 R3610 VD3609 Pin 1 Pin 19 CN3601 RB3601 RB3600 CN3601...
  • Page 92 HDMI No Picture- Checking Point[3/8] QW – BBA (Side A) HDMI2 Pin 1 RB3602 RB3606 CN3600 R3622 R3623 RB3603 RB3607 R3618 VD3608 R3617 RB3611 Pin 19 D3601 VD3606 Q3611 R3644 R3601 R3620...
  • Page 93 HDMI No Picture- Checking Point[4/8] QW – BBA (Side A) CL5007...
  • Page 94 HDMI No Picture- Checking Point[5/8] QW – BBE (Side A) HDMI2 (CN3600) HDMI1 (CN3601)
  • Page 95 HDMI No Picture- Checking Point[6/8] QW – BBE (Side A) HDMI1 Q3600 R3604 VD3607 Pin 19 D3602 CN3601 R3602 VD3609 RB3605 RB3601 RB3604 R3610 RB3600 Pin 1 R3608 RB3608...
  • Page 96 HDMI No Picture- Checking Point[7/8] QW – BBE (Side A) HDMI2 Pin 1 RB3602 RB3606 CN3600 R3622 R3623 RB3607 RB3603 R3618 R3617 Q3611 R3601 Pin 19 D3601 VD3608 VD3606 R3644 RB3611 R3620...
  • Page 97 HDMI No Picture- Checking Point[8/8] QW – BBE (Side A) R3613 CL5007...
  • Page 98 3-3-19. WiFi- Cannot Search Device - Connection Failed Start Connection Failed NG: Built-In WiFi Off Check Built-In WiFi WiFi Feature is Not Enable Mosfet Q9901 NG: DC Voltage not 5V Check STBY_5V Broken Q9901 (Change B*Board) Check Harness Harness not in NG: Harness Connection Not Ok Connection Good Condition...
  • Page 99 WiFi- Cannot Search Device - Connection Failed – Checking Point [1/2] Board Name Board PWB (A side) Detail B*Board (BBA,BBE) Q9901 Q9901 Q9901 Q9901 B*Board (BB3) Q9901 Q9901 Q9901...
  • Page 100 WiFi- Cannot Search Device - Connection Failed – Checking Point [2/2] Board Name Board PWB (B side) Detail WiFi Module J20H090 TP-VCC TP-VCC...
  • Page 101 3-3-20: Video Analog Signal Path-No Picture WW Destination (BBA_Others) Checking condition: - TV ON & Video/CVBS/Composite input cable is connected to Video/CVBS/Composite source output. - TV UI Display : Video Video No Picture Check if inputs on OSD Check R3028 voltage. J3001 Connectivity is GREY OUT? Is it 3.3V?
  • Page 102 Video Analog Signal Path-No Picture WW Destination (BBA_Others) - Checking Point Board Name Board PWB (A side) Detail BBA_Others C3031 R3034 J3001 Details C3031 J3001 R3034 BBA_Others R3028 VD3004 R3031 C3030 R3031 C3030 Details R3028 VD3004...
  • Page 103 3-3-21. Video Analog Signal Path - No Picture for BBA_UC Only Checking condition: No Picture or 1) Video/Composite/CVBS Condition: Abnormal Picture - TV ON & Video/CVBS/Composite input cable is connected to Video/CVBS/Composite source output. TV UI Display : Video Reinsert Mini Plug 2) Component Condition: Video Adaptor -TV ON &...
  • Page 104 Video Analog Signal Path- No Picture for BBA_UC Only – Checking Point Board PWB (A side) Detail Board Name BBA _UC Only C3032 C3007 J3002 C3001 C3001 C3003 C3005 R3003 Details C3005 C3007 C3031 R3010 R3015 C3032 R3034 C3003 R3005 C3031 R3010 R3034...
  • Page 105 3-3-21. Video Analog Signal Path – For WW Destination (BBE) Checking condition: TV ON & Scart input cable is connected to Scart source Scart Cable Connected No Picture WW Destination (BBE) output. TV UI Display : AV1 (No Picture) *  OK Condition : No solder splash can be seen ...
  • Page 106 Video Analog Signal Path – For WW Destination (BBE) – Checking Point Board Name Board PWB (A side) Details R3101 R3097 C3066 R3103 VD3006 CN3000 R3095 C3068 R3096 R3097 R3101 R3102 R3103 VD3004 C3063 C3066 R3096 VD3003 VD3005 C3067 R3095 C3068 C3067 C3063...

  • Page 107: No Sound

    3-4. No Sound 3-4-1. Audio D.Amp IC (IC4001) Normal Operation Condition - BB* board (1) Normal Operation (Approx.) Label Name Comment if abnormal operation Voltage Frequency 19.5 19.5V Check connection path between Drain of Q6020 to F4000 3.3V Check connection path between IC6009 to IC4001 MCLK 3.3Vpp 12.288MHz...
  • Page 108 Audio D.Amp IC (IC4001) Normal Operation Condition - BBA board (Checking Point) Board Name Board PWB (A side) (QW, QT) IC4001 IC4001...
  • Page 109 Audio D.Amp IC (IC4001) Normal Operation Condition - BBE board (Checking Point) Board Name Board PWB (A side) (QW, QWL, QT) IC4001 IC4001...
  • Page 110 Troubleshooting 3-4. No Sound 3-4-2 . Troubleshooting Detail Audio Problem Audio Problem (B board) Main Speaker Refer Audio Problem No Sound? “Main Speaker No Sound” Headphone (HP) Out Refer No Sound? “HP Out No Sound” Video/Component (BBA board only) Refer No Sound? “Analog Audio Input No Sound”...
  • Page 111 Troubleshooting 3-4-3. Audio Problem - Main Speaker No Sound (1) START Sound Do a Factory Setting & set to desire channel with sound No Sound No connectivity for speaker harness Sound Check Speaker Harness Change Speaker Harness connectivity No Sound No Sound Speaker Impedance ≠...
  • Page 112 Audio Problem - Main Speaker No Sound (Checking Point)- BBA Board Board PWB (A side) Details Name (QW, QT) IC4001 IC4001 F4000 F4000 CN4001 Details CN4001...
  • Page 113 Troubleshooting Audio Problem - Main Speaker No Sound (Checking Point)- BBE Board Board PWB (A side) Details Name (QW, QWL, QT) IC4001 IC4001 F4000 CN4001 Details F4000 CN4001...
  • Page 114 Troubleshooting 3-4-4. Audio Problem - Headphone (HP) Out No Sound START Sound Do a Factory Setting & set to desire channel with sound Sound Check AV Setup, Headphone is selected No Sound No Sound Sound Use another Headphone Headphone problem No Sound Main IC (IC5000) problem No Sound &...
  • Page 115 Audio Problem - Headphone (HP) Out No Sound (Checking Point) Board Name Board PWB (A side) (QW, QT) IC5000 J4000 IC5000 J4000 (QW, QWL, IC5000 J4000 IC5000 J4000...
  • Page 116 3-4-5. Audio Problem - Analog Audio Input No Sound [BBA board only] START No Sound Sound Do a Factory Setting & set to desire channel with sound No Sound Sound Check correct Source mode is selected No Sound Sound Use another RCA cable RCA cable problem No Sound &...
  • Page 117 Audio Problem - Analog Audio Input No Sound [BBA board only] (Checking Point) Board Name Board PWB (A side) (QW, QT) IC5000 J3001/2/3 IC4001 IC5000 J3001/2/3...
  • Page 118 3-4-6. Audio Problem - Analog RF No Sound START Do a Factory Setting & complete the RF tuning Sound RF cable, OK? Change RF cable No Sound Sound RF source, OK? Change RF source/channel No Sound Raster sound, OK? (applicable for PAA, PAD, CH, PH, Refer “Speaker No Sound”...
  • Page 119 3-4-7. Audio Problem - HDMI Audio No Sound START Do a Factory Setting & set to desire HDMI source with sound Sound HDMI cable, OK? Change HDMI cable No Sound Sound HDMI source, OK? Change HDMI source/channel No Sound HDMI Playback, OK? Refer “HDMI Problem”...
  • Page 120 3-4-8. HDMI NO SOUND- HDMI ARC Failure Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. HDMI ARC Failure - TV HDMI input connected to HDMI source output - TV Input: HDMI Verify audio receiver Audio receiver not [NG] Not Compatible...
  • Page 121 3-4-9. HDMI NO SOUND- HDMI ARC Failure -Continue No Sound – HDMI Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source output ARC FA Continue [OK] Any of the part as below - TV Input: HDMI R3609,R3611: = 47kΩ...
  • Page 122 3-4-10. Audio Problem - USB Audio No Sound START Do a Factory Setting & set to desire USB file with sound Sound USB device, OK? Change USB device No Sound Sound USB source, OK? Change USB source/channel No Sound USB Playback, OK? Refer “USB Problem”...
  • Page 123 3-4-11. USB Port1 – No Detection / Cannot Play / No Picture / No Sound START TV turn ON condition: Remarks: Do a Factory Setting *1 Confirm USB Auto Start at Set-up Menu. *1 Confirm USB Auto *2 Confirm with OSD on bottom panel, if Start is ON or OFF playback not support.
  • Page 124 3-4-12. USB Port2 – No Detection / Cannot Play / No Picture / No Sound TV turn ON condition: START Remarks: Do a Factory Setting *1 Confirm USB Auto Start at Set-up Menu. *1 Confirm USB Auto *2 Confirm with OSD on bottom panel, if Start is ON or OFF playback not support.
  • Page 125 Troubleshooting USB (B-board Checking) – Checking 5V Points Board Board PWB (A side) Detail Name C7020 C7021 (QW; Have 5V? C7020 C7021 (QW; QW-L; Have 5V?
  • Page 126 3-4-13. Audio Problem - Scart In No Sound (BBE board only) (1) START No Sound Sound Do a Factory Setting & set to desire channel with sound No Sound Sound Check correct Source mode is selected No Sound Sound Use another Scart cable Scart cable problem No Sound &...
  • Page 127 Troubleshooting 3-4-13. Audio Problem - Scart Out No Sound (BBE board only) (2) START No Sound Sound Do a Factory Setting & complete the RF tuning No Sound Sound Check correct Source mode is selected No Sound Sound Use another Scart cable Scart cable problem No Sound &...
  • Page 128 Audio Problem - Scart In/Out No Sound (BBE board only) (Checking Point) Board Name Board PWB (A side) (QW, QWL, IC5000 CN3000 IC4001 IC5000 CN3000...

  • Page 129: Service Adjustments

    SECTION 4 SERVICE ADJUSTMENTS 4-2. Accessing Software Version. 4-1. Accessing Service Mode. 1) Press (Enter) or button on Remote to enter Status information. 1) Go to TV standby condition by remote commander. 2) Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote. You can see Service Mode on display.

  • Page 130: Accessing Self Diagnostic History

    Service Adjustment 4-4. Accessing Self Diagnostic Menu. 4-3. Accessing Self Diagnostic History. 1) Go to TV standby condition by remote commander. In Service Mode, select “Self diagnosis history”, press (Enter) 2) Press “i+ (info)”, “5”, “Volume -” then “TV power” on remote. button to enter Self Check.
  • Page 131 Service Adjustment Failure Diagnosis By LED Standby LED Flashing Times Monitoring Items Content REG19.5V_MON REG 19.5V Failure X_AUDIO_MON Audio Failure PANEL12V_MON Panel 12V Failure PANEL I2C ACK Panel ID NVM Failure BL_ERR Backlight Error Panel Selection & LVDS Spectrum(%) Please refer to the following Table to confirm if Panel Selection and LVDS Spectrum(%) values are correct. LVDS Panel Selection Model...

  • Page 132: Accessing Serial Number Edit

    Service Adjustment 4-5. Accessing Serial Number Edit 1) Press button on Remote to enter edit mode for Serial Number Screen Sample Remote Commander Note: * The font color of YES is change to black when it is selected. 4) If YES is selected, the input data is saved into EEPROM.

  • Page 133: Accessing Model Number Setting

    Service Adjustment 5) If NO is selected, the input data is not saved into EEPROM. 4-6. Accessing Model Number Setting . The serial number that has been input is displayed. User can still edit the Serial Number. 1) Press button on Remote to edit mode for Model Number. Remote Commander Screen Sample Screen Sample...
  • Page 134 Service Adjustment 3) Model Name can be set ONLY ONCE. After user input data , press <Enter>. Pop dialog will appear to inform user to confirm data. Press button to select YES or NO. Select YES if input data is correct. Select NO if input data is incorrect.

  • Page 135: White Balance

    Service Adjustment 4-7. White Balance Press “Enter” or button to enter White Balance adjustment. Remote Commander Screen Sample 2) Press button to to change intended Color Temp adjustment.(Cool , Neutral and Warm) Remote Commander Screen Sample...
  • Page 136 Service Adjustment Start WB adjustment by changing R/G/B Gain & Offset register. R/G/B Gain setting around High luminance Adjustment (Default Value 512) R/G/B Offset setting around Low luminance Adjustment (Default Value 0) Screen Sample After adjustment completed go to Data Save and press “ ”...
  • Page 137 Service Adjustment Remark#1 Data Save only will save current Color Temp. adjustment value. For this case only Cool Color Temp. will be saved to TV set. To save Neutral and Warm adjustment we need to change Color Temp. to intended Color temp. adjustment and execute Data Save operation again.
  • Page 138 Remark #2: Data Recall only will reset current Color Temp. data to default. For this case only Cool Color Temp. will be reset to TV set. To reset Neutral and Warm adjustment we need to change Color Temp. to intended Color temp. and execute Recall Data operation again.

  • Page 139: Aging Mode

    4-8. Aging Mode 1) Press “ ” button to turn on “Aging Mode” Remote Commander Screen Sample Press “ ”button to turn off “Aging Mode” Remote Commander Screen Sample...

  • Page 140: Tuner Detection

    4-9. Tuner Detection (1) 1) Press “Enter” or “ ” button to enter Tuner Detection. Go to “Return” and press “Enter” or “ ” button to return to Service Mode...
  • Page 141 4-9.Tuner Detection (2) 3) Go to “Tuner Check” and press “<” or “>” to enter selection “On” or “Off” *. • “Tuner Check” = , to execute “Tuner Check” and update “Tuner Status” value. • “Tuner Check” = (default value). Always set “Tuner Check” to “Off” after confirm “Tuner Status”...
  • Page 142 4-10.ATMOS CEC DISABLE 1) Go to “ATMOS CEC DISABLE” and Press “<” or “>” button to enter Select ‘0’ or ‘A’ ATMOS_CEC_DISABLE (EEPROM 0x30A0) Data : [0/A] default : 0 Purpose : Data [A] is able to skip Atmos judgment by CEC <Report Short Audio Descriptor>...

  • Page 143: Circuit Board Location

    SECTION 5 DIAGRAMS 5-1.CIRCUIT BOARD LOCATION 5-1-1. KDL-32W* D 5-1- 3. KDL-48W* D BBA / BBE UNIVERSAL SWITCH WIRELESS BOARD BBA / BBE UNIVERSAL SWITCH SIL-TU WIRELESS UNIT BOARD LAN CARD BOARD SIL-TU UNIT BOARD LAN CARD 5-1-2. KDL40W*D BBA / BBE UNIVERSAL SWITCH WIRELESS...

  • Page 144: Block Diagram

    Diagrams 5-2. Block Diagram 5-2-1. (QW)-IPTV (BBA PWB for COL,BR,PAA,PAD,LA,PH,CH,TW...
  • Page 145 Diagrams 5-2. Block Diagram 5-2-2. (QW)-IPTV (BBA PWB for UC)
  • Page 146 Diagrams 5-2. Block Diagram 5-2-3. (QW,QT )-IPTV (BBE PWB for EU)

  • Page 147: Connector Diagram

    5-3. Connector Diagram 5-3-1. QW_BBA_WXGA (32”)
  • Page 148 5-3. Connector Diagram 5-3-2. QW_BBA_FHD_40...
  • Page 149 5-3. Connector Diagram 5-3-3. QW_BBA_FHD_48...
  • Page 150 5-3. Connector Diagram 5-3-4. QW_BBE_WXGA (32”)
  • Page 151 5-3. Connector Diagram 5-3-5. QW_BBE_FHD_40...
  • Page 152 5-3. Connector Diagram 5-3-6. QW_BBE_FHD_48...
  • Page 153 Sony EMCS (Malaysia) Sdn. Bhd. English RDCM 9-888-190-01 © 2016.01...

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