Table of Contents
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Instruction & Installation Manual
To Installer: Affix this manual adjacent to the appliance.
To Consumer: Retain these instructions for future reference
WARNING
If the information in these instructions is not followed exactly, a fire or explosion may result, causing property damage, personal injury
or death.
Do not store or use gasoline or other flammable vapours and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
•
Do not try to light any appliance.
•
Do not touch any electrical switch.
•
Do not use any phone in your building.
•
Immediately call your gas supplier from a neighbour's phone.
•
Follow the gas supplier's instructions.
•
If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Glow Brand maintains a continuous improvement policy, specifications are subject to change without notice. We retain the right to alter
or modify this product at our discretion.
Tankless Condensing Water Heater
ANSI Z21.10.3 CSA 4.3-2015
Glow T180
188,000 BTU
Model
V.20171218
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Table of Contents
Related Manuals for GLOW T180
Summary of Contents for GLOW T180
- Page 1 Installation and service must be performed by a qualified installer, service agency or the gas supplier. Glow Brand maintains a continuous improvement policy, specifications are subject to change without notice. We retain the right to alter or modify this product at our discretion.
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Page 2: Table Of Contents
7.9 No Hot Water 3.7 Gas Connection 7.10 Resistance Value Versus Temperature 3.8 Electrical Connections 3.9 Venting 8. Parts List - Available From Glow Brand 3.10 Venting Diagrams 8.1 Cabinet And Interior 4. Commissioning The Appliance 8.2 Water Connections 4.1 General Warnings 8.3 Electrical Connections... -
Page 3: General Information
Glow T180 Tankless Water adjacent to the appliance or to lower floors of the Heater. - Page 4 DO NOT install the Glow T180 water heater in Δ Δ DO NOT install this water heater directly on a areas with excessive high humidity.
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Page 5: Safety Warnings
CO detectors. The use of a certified carbon monoxide detector is recommended but not Chapters 3, 4, & 5 of this manual must required by Glow Brand. be read carefully as they provide information on the installation, commissioning and maintenance of the appliance. - Page 6 Glow T180 Tankless Condensing Water Heater “In the State of Massachusetts only” For all horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part for residential purposes, including those owned and operated by the Commonwealth and...
- Page 7 Glow T180 Tankless Condensing Water Heater...
- Page 8 Glow T180 Tankless Condensing Water Heater...
- Page 9 Glow T180 Tankless Condensing Water Heater...
- Page 10 Glow T180 Tankless Condensing Water Heater DANGER The temperature at which injury occurs varies with the person's age and time of exposure. Water temperature over 125°F/52°C can cause severe burns instanly or death from scalding. The slower response time of disabled persons increases the hazards to them. Never allow small children to use a hot water tap, or to draw their own bath water.
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Page 11: Product Conformity
Glow T180 Tankless Condensing Water Heater 1.4 Product Conformity All Glow T180 Tankless Water Heaters are ETL certified and possess technical and functional characteristics that comply with the following standards: American National Standard/CSA Standard for Gas Water Heaters Volume III, Storage Water Heaters... -
Page 12: Technical Characteristics
Glow T180 Tankless Condensing Water Heater 2. Technical Characteristics 2.1 Technical Data Glow T180 Natural Gas Propane Heat Input (Max) Btuh (kW) 194,000 (56.8) 194,000 (56.8) Heat Input (Min) Btuh (kW) 20,500 (6.0) 20,500 (6.0) Energy Factor (EF) Unified Energy Factor (UEF) -
Page 13: Dimensions
Legend HOT WATER GAS INLET OUTLET Gas Inlet Ø 3/4” NPT Cold Water Inlet Ø 3/4” NPT COLD WATER 11.6 INLET Hot Water Inlet Ø 3/4” NPT Condesate Outlet Ø 1” CONDENSATE OUTLET 11.1 Figure 2.1 - Glow T180 Dimensions... -
Page 14: Unit Performance
Glow T180 Tankless Condensing Water Heater 2.3 Unit Performance Temperature Rise Curve (Incoming Water 14°C/58°F) Temperature Rise Curve (Incoming Water 14°C/58°F) Temperature Rise Curve (Incoming Water 14°C/58°F) Temperature Rise Curve (Incoming Water 14°C/58°F) Temperature Rise Curve (Incoming Water 14°C/58°F) Temperature Rise Curve (Incoming Water 14°C/58°F) °C / °F... -
Page 15: Internal Parts Of The Water Heater
Glow T180 Tankless Condensing Water Heater 2.4 Internal Parts Of The Water Heater LEGEND 16. GAS CONNECTION 1. COMBUSTION AIR INLET ADAPTER 17. CONDENSATE HOSE 2. BLOCKED FLUE SWITCH 18. HOT WATER OUTLET 3. 3/16” BARBED TEE 19. HOT WATER SENSOR 4. -
Page 16: Display & Control Circuit Board
Glow T180 Tankless Condensing Water Heater 2.5 Display & Control Circuit Board 2.5.1 LCD Display Figure 2.3- Water Heater display 2.5.2 Status Display Symbols The table below describes the function of each symbol. Status Symbol Description con – Connecting display with controller and start communication ini –... - Page 17 Glow T180 Tankless Condensing Water Heater 2.5.3 Control Button Layout 5 different buttons are present on the LCD Display for operating the module. The buttons are positioned to the right of the display. (see fig. 2.4) With these five buttons various layouts are possible.
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Page 18: User Menu
Glow T180 Tankless Condensing Water Heater 2.6 User Menu Open the User view menu by pressing the [MENU] button once. This menu can be used to look at the values of a selection of parameters (read-only parameters) or to view the sensor temperatures. -
Page 19: Service Menu
Glow T180 Tankless Condensing Water Heater 2.7 Service Menu The scheme below schematically shows how to operate the Service Menu in some simple steps: 1. Enter the 2. Scroll though 3. Select parameter 4. Alter value of 5. Confirm / cancel... -
Page 20: Installer Section
Glow T180 Tankless Condensing Water Heater 2.8 Installer Section The Installer section ensures that one control can control several different devices. The scheme below schematically shows how to operate the installer Section in some simple steps: 1. Enter the 2. Scroll though 3. - Page 21 Glow T180 Tankless Condensing Water Heater ECO Mode: When the unit is set in ECO Mode, DHW SET POINT H.E. WATER TEMP the water within the heat exchanger is maintained at 30°C/86°F. This mode allows the unit to fire 49°C/120°F 29°C/84°F *...
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Page 22: Installation (Authorized Personnel)
Please refer to local and national standards in force with the country of destination of the product. 3.1.2 High Altitude Operation The Glow T180 unit is designed to operate at its maximum listed capacity in installations located at 0-2,000 ft above sea level. Since the density of air... -
Page 23: Installing The Water Heater
0 20 24 12 12 When selecting the location for the placement of the Glow T180 unit, make certain the wall can adequately support the weight of the unit. Additional support such as a piece of 3/4” plywood 24” by 36” may be required To install the water heater, proceed as follows (see Figure 3.2 - Clearance Diagram... - Page 24 Glow T180 Tankless Condensing Water Heater The water supply pressure at the inlet to the 3.4.2 Thermal Expansion Device water heater must be between 30 psi (2.15 If this water heater is installed in a closed water supply bar) and 85 psi (6 bar).
- Page 25 Δ Keep the length of the condensate drain as short as possible. Long runs or applications where The Glow T180 water heater is a high efficient Δ the nearest drain is above the water heater will gas appliance that creates condensation when require the use of a condensate pump.
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Page 32: Recirculation Pump
3.5 Recirculation Pump Cold Water Return Line Option 2 Hot water Re-Circulation is allowed on the Glow T180 tankless water heater, provided a factory Pump part # 140-103 verified method is utilized. The appliance minimum Connection kit part # 529913 (1/2”) or, flow for operation is 0.6 gpm (2.27 lpm). -
Page 33: Water Connections
Glow T180 Tankless Condensing Water Heater 3.6 Water Connections In order to safeguard the heat exchanger, especially in case of water heater replacement, it is recommended that the system is hot-flushed to remove any impurities (especially oil and grease) HOT WATER from the pipes. - Page 34 Glow T180 Tankless Condensing Water Heater 3.6.2 Tankless Water Heater Isolation Glow T180 Valve Kit COLD MENU ENTER RESET WATER WATER An optional Tankless Water Heater Isolation DOWN VALVE VALVE Valve Kit (fig. 3.16) is intended for installation onto tankless water heater cold inlet and hot outlet connections.
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Page 35: Operation And Maintenance
Glow T180 Tankless Condensing Water Heater identification disc, allowing hot water to flow from the 3.6.3 Pressure Relief Valve Installation, end of the discharge pipe, into the drain. CAUTION! Discharged water is extremely hot and can scald! Operation and Maintenance Avoid contact with the water. -
Page 36: Gas Connection
Δ Do not allow the appliance to be used by the Glow T180 tankless water heater is children or anyone unfamiliar with it’s operation. disconnected to avoid any damage to the water heater. - Page 37 Glow T180 Tankless Condensing Water Heater Δ Always check to make sure that the appliance 3.8.2 Electrical Wiring: has a sufficient ground. This requirement is only Ground And Surges satisfied if it has been properly connected to an efficient ground system installed in accordance Δ...
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Page 38: Venting
Units installed with vertical exhaust, must 3.9.2 Glow T180 And Direct Vent have an additional approved condensate drain All Glow T180 tankless water heaters are Δ installed on the horizontal section of the exhaust manufactured as a direct vent unit (sealed vent. - Page 39 Schedule 40 PVC, CPVC or ULC S636 pipe and fittings and ABS pipe and fittings can be Model Glow T180 used for combustion air intake on Glow Brand products. Δ Transition cement must be used if ABS pipe is ½...
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Page 40: Venting Diagrams
Glow T180 Tankless Condensing Water Heater 3.10 Venting Diagrams 3.10.1 Venting Clearances - Direct Vent *All clearance requiremnts are in accordance with ANSI Z21.10.3 and the National Legend: = Vent terminal = Air supplu inlet = Area where terminal is not permitted... - Page 41 Glow T180 Tankless Condensing Water Heater Canadian Installations US Installations Clearance to unventilated soffit Clearance to outside corner Clearance to inside corner Clearance to each side of centre line extended above meter / regulator assembly Clearance to service regulator vent...
- Page 42 Glow T180 Tankless Condensing Water Heater 3.10.2 Venting Materials VERTICAL VENT TERMINATION - PVC/CPVC MATERIAL ONLY 2”, 2½” OR 3” VERTICAL INTAKE - ABS OR PVC/CPVC MATERIAL 2”, 2½” OR 3” OPTIONAL COUPLING OR 45° ELBOW WITH MINIMUM 24" APART IN ANY OPTIONAL 1/2"...
- Page 43 Glow T180 Tankless Condensing Water Heater 3.10.3 Horizontal Venting HORIZONTAL VENTING - PVC/CPVC/ABS MATERIAL ONLY 2”, 2½”, or 3” EXHAUST PVC/CPVC OPTIONAL COUPLING WITH OPTIONAL 1/2" x 1/2" GALVANIZED SCREEN MIN 10" (SUPPLIED BY MANUFACTURER) WINDOW INTO THE EXHAUST END 12"...
- Page 44 Glow T180 Tankless Condensing Water Heater 3.10.4 Concentric Vent Termination CONCENTRIC VENT TERMINATION - 2” or 3” PVC Dimensions (inches) Nominal Pipe Size ROOF TERMINATION 2” Concentric Kit 16.5 VERTICAL EXHAUST 3” Concentric Kit 36.1 20.5 COMBUSTION INTAKE AIR FLASHING (FIELD SUPPLIED) 12”...
- Page 45 Glow T180 Tankless Condensing Water Heater 3.10.5 Concentric Vent Termination CONCENTRIC VENT TERMINATION - PVC MATERIAL ONLY 2” or 3” 48" MIN. 12" (30 CM) ABOVE HIGHEST EXPECTED SNOW LEVEL MIN 12" CENTER TO CENTER 12" MINIMUM OUTSIDE WALL EXHAUST COMBUSTION 12"...
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Page 46: Commissioning The Appliance
Warranty will not be covered if unit is not All systems must be thoroughly drained commissioned by a certified Glow Brand contractor. and flushed out using additives or flushing The water heater leaves the factory preset agents/de-scalers. All flushing must be and tested for burning either natural Gas or LPG. -
Page 47: Starting Up The Water Heater
Glow T180 Tankless Condensing Water Heater light the burner. This operation is repeated BLOCK VENT for 3 times. It may be necessary to repeat the SWITCH EXHAUST operation in order to eliminate all the air from ADAPTER the gas line. To repeat the operation, wait approximately three minutes before reattempting to light the water heater. -
Page 48: Adjusting The Gas Throttle
Glow T180 Tankless Condensing Water Heater 4.7 Adjusting The Gas Throttle Throttle Adjustment Each Glow T180 unit is factory set to operate with Natural Gas or Liquid Propane. These units cannot be field converted. Turn adjustment screw When installing the water heater, it may be... -
Page 49: Set Point Temperature
Glow T180 Tankless Condensing Water Heater Adjustment (NOTE: A properly calibrated combustion analyzer must be used.) Δ Flow maximum water through heater by opening laundry or bathtub faucet. Set heater to its maximum capacity using following steps. 1. Enter the Service 2. -
Page 50: Maintenance (Authorized Personnel)
Glow T180 Tankless Condensing Water Heater 5. Maintenance (Authorized Personnel) CAUTION! Before pressurizing the system for service, ALWAYS make 5.1 General Warnings sure the drain valves of both HOT and COLD isolation valve assemblies are Δ All maintenance operations must be carried out... -
Page 51: Water Heater Inspection
Glow T180 Tankless Condensing Water Heater 5.4 Water Heater Inspection Isolation valve handles should be in In order to ensure that the water heater operates the FULL-OPEN position under normal efficiently and safely, it is recommended that the operating conditions. Both red and blue... -
Page 52: Accessing The Water Heater
Glow T180 Tankless Condensing Water Heater 5.5 Accessing The Water Heater Display Control Board Δ Remove the front panel. All maintenance operations may require one or more Δ Unscrew the four fixing screws and remove the of the water heater casing panels to be removed. - Page 53 Glow T180 Tankless Condensing Water Heater Glow Brand will not be held responsible for damage to any of the water heater’s components caused by non-compliance with this instruction. FLUE SENSOR MICROFUSE Maintenance operations may require removal of the PORT (NOT REPLACABLE) water heater casing.
- Page 54 Glow T180 Tankless Condensing Water Heater When inspecting the ignition electrode, a Δ Check for continuity between the two leads. If there is no continuity replace the switch. 4.5mm gap should be present between the Δ Unscrew the fixing screws and remove the high grounding rod and the ignition electrode.
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Page 55: Gas Supply Connections
Glow T180 Tankless Condensing Water Heater 5.7 Gas Supply Connections WASHER WARNING: Do not attempt to convert BETWEEN HEAT this water heater for use with a different EXCHANGER AND FAN type of gas other than the type shown on the VENTURI rating plate. -
Page 56: Lock Out And Warnings
Glow T180 Tankless Condensing Water Heater 6. Lock Out And Warnings DO NOT PRESS RESET WHEN THE FOLLOWING CODES APPEAR. FOLLOW THE INSTRUCTIONS AS FOUND IN THE RESOLUTION COLUMN Lockout Description Resolution Codes * Recycle power & press RESET Internal software error... - Page 57 Glow T180 Tankless Condensing Water Heater Lockout Description Resolution Codes * Follow instruction given in flowchart: A24 Block flue switch Blocked flue switch is open open * Recycle power and press RESET Internal software error * If lockout code still exists, replace ICB and display board...
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Page 58: Troubleshooting
Glow T180 Tankless Condensing Water Heater 7. Troubleshooting 7.1 Ignition Lock-Out IGNITION LOCK-OUT 1. OPEN THE UNIT TAKING OFF THE HEATER DOOR 2. RECYCLE THE POWER 3. PRESS “RESET BUTTON”, WAIT FOR 30 SECONDS 4. CREATE DOMESTIC HOT WATER DEMAND 5. -
Page 59: High Limit Or Microfuse Open
Glow T180 Tankless Condensing Water Heater 7.2 High Limit Or Microfuse Open HIGH LIMIT OR MICRO FUSE OPEN CHECK THE HIGH LIMIT SWITCH (95°C) REPLACE IS THERE HIGH LIMIT CONTINUITY? SWITCH CHECK THE MICRO FUSE IS THERE REPLACE HEAT CONTINUITY? -
Page 60: Flue Gas Temperature Exceeds The Limit
Glow T180 Tankless Condensing Water Heater 7.3 Flue Gas Temperature Exceeds The Limit FLUE GAS TEMPERATURE EXCEEDS THE LIMIT (65degC/150degF) CHECK THE EXHAUST VENT IF UTILIZED FOR SPACE HEAT AND/OR IN ECO OR IS IT CLEAR FROM COMFORT MODE CHECK TO... -
Page 61: Block Flue Switch Open
Glow T180 Tankless Condensing Water Heater 7.4 Block Flue Switch Open BLOCK FLUE SWITCH OPEN CHECK THE EXHAUST VENT IS VENT CLEAR CLEAR ALL OBSTACLES INSIDE RESET HEATER FROM OBSTRUCTION? VENT AND FROM VENT TERMINAL RESET HEATER MOISTURE/ IS FLAME... -
Page 62: Dcw Inlet Sensor Failure
Glow T180 Tankless Condensing Water Heater 7.5 DCW Inlet Sensor Failure E119 DCW INLET SENSOR FAILURE CHECK THE DCW INLET SENSOR VALUE WITH MULTIMETER IS THE VALUE CORRECT? REPLACE PART (i.e. RESISTANCE VALUE*) 10KΩ @25°C CHECK THE DCW INLET SENSOR... -
Page 63: Heat Exchanger Outlet Sensor Open
Glow T180 Tankless Condensing Water Heater 7.6 Heat Exchanger Outlet Sensor Open E120 HEAT EXCHANGER OUTLET SENSOR OPEN CHECK THE HEAT EXCHANGER OUTLET SENSOR VALUE WITH MULTIMETER IS THE VALUE CORRECT? REPLACE PART (i.e. RESISTANCE VALUE*) 10KΩ @25°C CHECK THE HEAT EXCHANGER... -
Page 64: Dhw Sensor Open
Glow T180 Tankless Condensing Water Heater 7.7 DHW Sensor Open E122 DHW SENSOR OPEN CHECK THE DHW SENSOR VALUE WITH MULTIMETER IS THE VALVE CORRECT? REPLACE PART (i.e. RESISTANCE VALUE*) 10KΩ @25°C CHECK THE DHW SENSOR CABLE FOR CONTINUITY OR A BREAKAGE... -
Page 65: Flue Sensor Open
Glow T180 Tankless Condensing Water Heater 7.8 Flue Sensor Open E123 FLUE SENSOR OPEN CHECK THE FLUE SENSOR VALUE WITH MULTIMETER IS THE VALUE CORRECT? REPLACE PART (i.e. RESISTANCE VALUE*) 10KΩ @25°C CHECK THE FLUE SENSOR CABLE FOR CONTINUITY OR A BREAKAGE... -
Page 66: No Hot Water
Glow T180 Tankless Condensing Water Heater 7.9 No Hot Water NO HOT WATER CHECK THE DISPLAY CHECK THE FUSE OF CHECK FLOW SYMBOL DISPLAY MAIN CONTROL BOARD ON DISPLAY THE FLOW FUSE SYMBOL ON THE REPLACE FUSE DAMAGED DISPLAY? BROKEN? -
Page 67: Resistance Value Versus Temperature
Glow T180 Tankless Condensing Water Heater 7.10 Resistance Value Versus Temperature R(Ω) °C/°F 32624 0/32 25381 5/41 19897 10/50 15711 15/59 12493 20/68 10000 25/77 8056 30/86 6530 35/95 40/104 5324 4365 45/113 3599 50/122 2982 55/131 2483 60/140 65/149... -
Page 68: Parts List - Available From Glow Brand
Glow T180 Tankless Condensing Water Heater 8. Parts List - Available From Glow Brand 8.1 Cabinet And Interior Figure 8.1 Cabinet and interior parts... - Page 69 Glow T180 Tankless Condensing Water Heater Figure 8.3 Block Flue Switch Loop Figure 8.2 Door Mounting Figure 8.4 Heat Exchange Parts...
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Page 70: Water Connections
Glow T180 Tankless Condensing Water Heater 8.2 Water Connections OUTLET INTLET OUTLET INTLET Figure 8.6 - Water Heater with Optional Service Kit Figure 8.5 - Water Heater Connections Item# Part# Description 19000005-A TUBE FOR SAFETY RELIEF VALVE (DRIP TUBE) (NOT SUPPLIED WITH... - Page 71 Glow T180 Tankless Condensing Water Heater Parts List For Figures 8.1, 8.2, 8.3, 8.4, 8.5 & 8.6 Item# Part# Description GLO-180-103 8-32 X 1/2 STEEL PAN PHILLIP T/SCREWS TYPE F GLO-02 EXHAUST FLUE ADAPTER (LONG) GLO-01 COMBUSTION AIR INLET ADAPTER (SHORT)
- Page 72 Glow T180 Tankless Condensing Water Heater Parts List For Figures 8.1, 8.2, 8.3,8.4, 8.5 & 8.6 (continued) Item# Part# Description GLO-545 VENTURI (NG) GLO-546 VENTURI (LP) GLO-547 GAS VALVE RUBBER COUPLING GLO-180-S-11 DISPLAY ENCLOSURE SUPPORT BRACKET GLO-180-109 VENTURI MOUNTING HEX SCREW...
- Page 73 Glow T180 Tankless Condensing Water Heater Parts List For Figures 8.1, 8.2, 8.3, 8.4, 8.5 & 8.6 (continued) Item# Part# Description GLO-62 FLUE OUTLET ADAPTER (60mm) GLO-581 STAINLESS STEEL HEAT EXCHANGER GLO-585 GASKET BURNER PLATE GLO-584 BURNER AND PLATE GLO-582...
- Page 74 Glow T180 Tankless Condensing Water Heater Optional Accessories Part# Description RECIRCULATION PUMP UPS15-55SUC/TLC W/ TIMER 140-103 140-003 RECIRCULATION PUMP UPS15-58 96806141 1/2” SWEAT CONNECT KIT W/ CHECK VALVE (for use with 140-003) 96806143 3/4” SWEAT CONNECT KIT W/ CHECK VALVE for use with 140-003) GLO-180-80 HIGH TEMPERATURE AQUASTAT (105°F / 10°F Diff)
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Page 75: Electrical Connections
Glow T180 Tankless Condensing Water Heater 8.3 Electrical Connections Figure 8.8 Wiring Diagram... - Page 76 Glow T180 Tankless Condensing Water Heater Parts List For Electrical Connections - Figure 8.8 Connector Harness # Description FM-180-HRN-006 POWER SUPPLY CABLE WITH PLUG (120V,60HZ) FM-180-HRN-002 SAFETY, FLUE AND WATER TEMPERATURE WIRING HARNESS FM-180-HRN-005 IGNITION TRANSFORMER AND IONIZATION ELECTRODE HARNESS...
- Page 77 All parts claimed under warranty are to be returned to Glow Brand for testing and verification. The customer’s account will be credited only after the defective part has been examined by Glow Brand or the vendor and determined to be defective. The cost of returning the goods to Glow Brand is by others. All warranty parts are to be prepaid by the customer.
- Page 78 65 months from when the unit was manufactured. The attached Warranty Registration Form must be filled out completely and returned to Glow Brand. Failure to do so will prevent or delay our being able to contact you (or the person residing at this address) in case of a recall or important product safety alert. Your warranty...
- Page 79 Item Purchased: Unit Model: Serial No. Date of Purchase: Date of Startup: Purchased From: Installing Contractor's Name: Address: City: Phone No. Province: Postal Code: Email Address: Fax: Signature: Date: Please complete and return this form to Glow Brand. ATTENTION: Product Registration.
- Page 81 Warranty Registration Form info@glowbrand.ca Please complete the following information and return it with the part request Contractor / Distributor / Rental Provider Name: Date:___________________ Address: Unit # City: Prov. Postal Code: Phone # Other # Email: Homeowner Name: Address: Unit # City: Prov.
- Page 83 POSTAL CODE: FAX: MM/DD/YEAR Technician: EMAIL: Prior to commencing any commissioning, Hydro, Gas and Water must be available at the Glow T180 unit PROCEDURE REMARKS READING Verify that the unit being installed matches the work order Ensure the venting complies with the installation manual & local codes Ensure a minimum 24"...
- Page 86 Place Model and Serial Here Instruction & Installation Manual Model Glow T180 Tankless Condensing Water Heater 188,000 BTU Getting Service 1. When you contact Technical Support, please have the following information at hand. 2. Model Number 3. Serial Number 4. Date Purchased 5.