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Summary of Contents for NatComm CRU2
- Page 1 CRU2 USER GUIDE For Technical Assistance Please Phone: (07) 5596 5128...
- Page 2 REGULATORY INFORMATION About Telephone Call Recording It is an offence, under the Telecommunications (Interception) Act 1979, to record a telephone call without both parties knowledge. There is also State and Territory legislation relating to the recording of communications over the Telecommunications network which should be adhered to by the user of this equipment.
- Page 3 INDEX Packing List Page 3 Installation Instructions Pages 6-10 Installation Diagram Page 7 Using the CRS Recording Software Pages 11-15 Single Line Installation for Non-PC Recording Page 16 Commander or PABX System Installation Page 17 Dip Switch Settings Page 18 Troubleshooting Page 19 Specification &...
- Page 4 DESCRIPTION This CALL RECORD UNIT (Model CRU-2 is designed to automatically connect any or all of your Telephone calls direct to ANY attached RECORDING DEVICE. A PC (running Windows 95 or later) is IDEAL for use as your RECORDING DEVICE and PC software is provided for this purpose. If you intend to use a PC as your RECORDING DEVICE, it must be fitted with a Sound Card and also a spare USB or COM port.
- Page 5 Please change your destination folder for your recordings to any folder outside of the “Program Files” folder (see page 15). e.g., c:\CRU2 Recordings If your recordings are of an important nature, we suggest that you make your destination folder on your server to guarantee that your files are backed up during your normal backup process.
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Page 6: Installation Procedure
INSTALLATION PROCEDURE SINGLE LINE INSTALLATION for PC Based Recording 1. Connect the LINE IN port of the Call Record Unit to any convenient position on your telephone line, using the supplied telephone cable fitted with a male plug. It does not matter where it is connected. If you wish to operate a telephone or other telephone device on the same telephone socket, then fit both items to the same socket using a double telephone adaptor (supplied). - Page 7 INSTALLATION DIAGRAM National Communications Page 7...
- Page 8 1. Insert the supplied CD into your CD drive. 2. Open windows explorer and select your CD drive. 3. Double Click the file ‘CallRecorderInstall CRU2.exe’. 4. The CRS program will begin to load. 5. Follow the prompts until the installation is complete.
- Page 9 9. You must now advise the CRS software where the telephone call input is connected. Select Line In from the drop down box Select (if the Microphone Input has been used) 10. Disable audio feed to your speakers while recording calls. Some Sound Cards may play your telephone conversation back through the PC speakers.
- Page 10 11. You are ready to TEST your Call Recording Software : a) Set Dip Switch 2 to the ON position (see page 18). b) Click Auto Save c) Click Auto Date Stamp d) Pick up any telephone receiver on your line. Your software should start recording as soon as you pick up.
- Page 11 USING CRS SOFTWARE Recording of your telephone calls is triggered by your CRU-2 device, (via the serial port connection) to START and STOP recording. You can set CRU-2 to record ALL CALLS, o r j u s t I N C O M I N G C A L L S o r j u s t O U T G O I N G C A L L S b y s e t t i n g D i p Switches located on the underside of CRU-...
- Page 12 MP3 format is used, as this provides you with maximum flexibility and convenience when PLAYING files or FORWARDING files to other parties. Your recorded calls are AUTOMATICALLY SAVED in the directory: C:\Program Files\Record Software\MP3 Store\ which was set up on your PC’s hard drive during installation of this software.
- Page 13 OR Filenames can also be stored by DATE and TIME by using Auto Date Stamp The Time and Date file name relates to the time that the call was SAVED. C:\...Recorded Telephone Calls/5_08_2005_12_16_55_PM.Mp3 C:\...Recorded Telephone Calls/5_08_2005_12_22_03_PM.Mp3 C:\...Recorded Telephone Calls/5_08_2005_12_31_18_PM.Mp3 If you do not use the Auto Save facility, then files will ONLY be saved by ‘clicking’...
- Page 14 You are provided with a choice of 3 pre-configured ‘Sampling and Save’ settings, for saving your recorded call. High Quality samples and saves files with high audio quality, (not necessary for phone calls) and uses the most memory. Medium Quality samples and saves files with good quality, using a moderate amount of memory (usually not necessary for phone use) Standard Quality samples and saves files with a sampling rate which produces GOOD quality for most TELEPHONE LINE applications, and...
- Page 15 For Advanced Users, provision is provided for separate selection of the actual AUDIO SAMPLING RATE of the telephone conversation and also the MP3 BIT RATE SAVE QUALITY that you wish to apply to the sampling. Note - Files can also be saved in .wav format, when the Auto-Save facility is disabled (see p13).
- Page 16 SINGLE LINE INSTALLATION Non PC Recording 1. Connect the LINE port of the Call Record Unit to any convenient position on your telephone line, using the supplied telephone cable fitted with a male plug. It does not matter where it is connected. If you wish to operate a telephone or other telephone device on the same telephone socket, then fit both items to the same socket using a double telephone adaptor (supplied).
- Page 17 PABX SYSTEM INSTALLATION CRU-2 can be installed onto a single telephone line of your PABX or other Multi-Line telephone system. Installation details are provided below. Alternatively, other products in the CRU Family, (Models CRU-3 and CRU-4 are designed to connect direct to the HANDSET of ANY PABX or COMMANDER type telephone.
- Page 18 DIP SWITCH SETTINGS Four Micro Dip Switches are located on the underside of CRU2. These switches are used to set your recording requirements. DIP SWITCH 1 is used to control recording of INCOMING CALLS If Dip Switch 1 is ON...
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Page 19: Troubleshooting
TROUBLESHOOTING ENSURE YOUR SOUND CARD AND SPEAKERS ARE WORKING CORRECTLY BY TESTING WITH ANOTHER SOUND APPLICATION The vast majority of PC based Recording installations take place without problem. On rare occasions, due to the wide range of sound cards available, problems can be experienced due to incompatible software settings within the sound card control software. -
Page 20: Specifications
SPECIFICATIONS Dimensions (all in mm) 106 (W) x 106 (D) x 43 (H) Weight 220g Power Supply 12VAC/500mA Power Consumption Idle - 0.5 Watts Power Consumption Call - 0.75 Watts Telephone LINE IN Connector RJ 6 pin (2 centre) PC COM Port Connector RJ 4 pin (2 centre) PC LINE IN Connector RJ 6 pin (2 centre)
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