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axept S800 User Manual

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axept®
S800
User Guide
Version 1.6 | April 2017

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Summary of Contents for axept S800

  • Page 1 S800 User Guide Version 1.6 | April 2017...

  • Page 2: Table Of Contents

    Software Rollback......................48 Diagnostic Receipts ......................50 Flight Mode ........................50 Check For Updates ......................50 12.3 Upload Stored Data ......................56 12.4 Upload Log .......................... 57 12.5 Network Check ........................58 12.6 Restart Terminal ........................58 axept® S800 User Guide v1.6...
  • Page 3 Useful Information ........................ 59 13.1 Key Map (Alpha Characters) ....................59 13.2 Glossary ..........................60 Contact Information ..........................63 axept® S800 User Guide v1.6...
  • Page 4 Thank you for choosing your axept® S800 terminal from First Payment Merchant Services. axept® S800 is designed to process transactions as quickly as possible whilst providing valuable reporting and other functionality. This user guide is designed to provide users of axept® S800 with everything needed to set-up, register and process transactions.

  • Page 5: Initial Setup

    INITIAL SETUP Before starting to use the axept® S800, please take a few moments to check the contents of the box; you should have received the following: axept® S800 Terminal External AC Power Adapter External AC Power Cable Thermal Paper Roll Ethernet Cable axept®...

  • Page 6: Terminal Overview

    1.1 Terminal Overview An overview of the axept® S800 terminal. axept® S800 User Guide v1.6...

  • Page 7: Screen Overview

    Terminal configuration download required Confirmation option Cancel option Ready for card (Chip and PIN, Contactless or Swipe) Green contactless LED (blinks when idle, incrementally lights up if card is being read) Contactless LED (unable to read card) axept® S800 User Guide v1.6...

  • Page 8: Terminal Technical Specifications

    0°C to 50°C (32°F to 122°F) operating temperature; 10% to 93% relative humidity, Operating Environment non-condensing -20°C to 70°C (-4°F to 158°F) storage temperature: 10% to 93% relative humidity, Storage Environment non-condensing Physical Length: 203mm, Width: 86mm, Height: 70mm (with Privacy shield) Weight 454g axept® S800 User Guide v1.6...

  • Page 9: Initial Terminal Setup

    Insert paper roll leaving at least 1cm exposed • Close Lid Turn the axept® S800 over so the connections on the underside are visible. Connect the power supply into the socket labelled ‘Power’ (as highlighted). Connect the Ethernet cable (providing internet connectivity) to the port labelled ‘LAN/RS232B’...

  • Page 10: Connecting To The Network

    S800 supports Dynamic Host Configuration Protocol (DHCP) which automatically obtains all network settings. To use this service, press the key on the keypad to continue. axept®...

  • Page 11: Logging On

    S800 is ready for the first logon. Once axept® S800 has completed the start-up process, it will prompt for the entry of the Department ID. Enter the Department ID sent to you using the keypad and press the key on the keypad to continue.
  • Page 12 If the Department ID needs to be changed, press the key on the keypad and enter the new Department ID. Once entered, press the key on the keypad to continue. axept® S800 User Guide v1.6...

  • Page 13: Processing A Sale (Chip And Pin)

    Enter the amount of the sale using the keypad. (axept® S800 will automatically enter the decimal place for you). Press the key on the keypad to continue. If required, enter the reference for the transaction. If a reference is not needed, press the key on the keypad to skip.
  • Page 14 Skip to step if cashback is not required. If cashback is required, enter the cashback amount using the keypad. (axept® S800 will automatically enter the decimal place for you). Press the key on the keypad to continue. axept® S800 User Guide v1.6...
  • Page 15 After the PIN has been keyed in, the cardholder will then need to press key on the keypad to continue. axept® S800 will provide a PIN OK confirmation if the PIN has been correctly entered. axept® S800 will attempt to authorise the transaction with your chosen acquirer.
  • Page 16 Once the payment is complete, axept® S800 will prompt for the card to be removed. Once the card is removed, the Merchant Receipt will begin printing. Tear off the receipt from the axept® S800 terminal and press the key on the keypad to continue.

  • Page 17: Processing A Sale (Contactless)

    PROCESSING A SALE (CONTACTLESS) axept® S800 supports contactless payments (including technologies such as Android Pay, Apple Pay etc.) and can be used where a cardholder has the contactless feature enabled on their card or device. The following describes the end-...
  • Page 18 The ‘Card Read OK’ message will be displayed momentarily to confirm the card has been successfully read. axept® S800 will attempt to authorise the transaction with your chosen acquirer. axept® S800 will confirm that the payment is complete if authorisation is successful. axept® S800 User Guide v1.6...
  • Page 19 Tear off the receipt (after printing has completed) from the axept® S800 terminal and press the key on the keypad to continue. The payment processing procedure is now complete and axept® S800 will return to the main menu. axept® S800 User Guide v1.6...
  • Page 20 INFO A customer/cardholder copy of the receipt is not automatically printed for contactless transactions as it is not a mandatory requirement. However, axept® S800 provides a facility to print a customer/cardholder copy of the receipt if required. The following steps describe the process for printing a customer/cardholder copy of the receipt for contactless transactions.

  • Page 21: Processing A Refund (Chip And Pin)

    PROCESSING A REFUND (CHIP AND PIN) Processing a refund using axept® S800 follows a very similar procedure to that of a sale. However, the cardholder is not verified by PIN, but a signature is required. The following describes how the refund process works:...
  • Page 22 The transaction will continue once the card is removed. axept® S800 will attempt to authorise and process the refund. The merchant receipt will then be printed. Tear off the receipt (after printing has completed) and ask the cardholder to sign where indicated on the receipt.
  • Page 23 If the signature is confirmed as valid, axept® S800 will begin to print the cardholder’s refund receipt. Tear off the receipt (after printing has completed). The refund procedure is now complete and axept® S800 will return to the main menu.

  • Page 24: Processing A Refund (Contactless)

    Enter the amount of the refund using the keypad. (axept® S800 will automatically enter the decimal place for you). Press the key on the keypad to continue. If required, enter the reference for the transaction. If a reference is not needed press the key on the keypad to skip.
  • Page 25 The ‘Card Read OK’ message will be displayed momentarily to confirm the card has been successfully read. axept® S800 will attempt to authorise and process the refund. ‘Refund Accepted’ will be displayed once the refund is authorised. The merchant receipt will then be printed. A cardholder signature is not required on a refund using contactless.
  • Page 26 The refund procedure is now complete and axept® S800 will return to the main menu. axept® S800 User Guide v1.6...

  • Page 27: Declined Transactions

    S800 displays the ‘Not Authorised’ message, meaning the acquirer has not been able to authorise the transaction. axept® S800 will prompt for the card to be removed. axept® S800 will then print both the Merchant’s and Cardholder’s declined receipts.
  • Page 28 S800 will prompt for the card to be presented again. axept® S800 User Guide v1.6...

  • Page 29: Voiced Referred Transactions

    Centre. This could be for a number of reasons such as the fact the card issuer wants to speak to the cardholder before approving the transaction. axept® S800 handles the referral, providing you with every bit of information that will be requested. Once the referral result has been received, axept®...
  • Page 30 S800 will then print both the Merchant’s and Cardholder’s receipts. axept® S800 User Guide v1.6...

  • Page 31: Processing A Cardholder Not Present (Cnp) Sale

    PROCESSING A CARDHOLDER NOT PRESENT (CNP) SALE axept® S800 supports the processing of transactions when the cardholder is not present and details are supplied over the phone or via the mail. In order to ensure that these transactions are processed as securely as possible, axept®...
  • Page 32 Enter the card number (no spaces) and press the key on the keypad to continue. axept® S800 will prompt for the card’s expiry date (2-digit Month and Year). Enter the card’s expiry date and press the key on the keypad to continue.
  • Page 33 S800 will attempt to process and authorise the transaction with your acquirer. axept® S800 will provide a summary of the results of the checks so that a decision can be made as to whether the transaction should be accepted or rejected.
  • Page 34 The Cardholder’s Approved or Declined receipt will begin printing (based on whether the transaction was approved or rejected) and can be torn off once printing has completed. The payment processing procedure is now complete and axept® S800 will return to the main menu. axept® S800 User Guide v1.6...

  • Page 35: Cardholder Not Present (Cnp) - Results

    As well as returning the results of the authorisation, the axept® S800 also displays the outcome of the CSC and AVS checks. This allows the accept or reject decision to be made by the user with all the required information.

  • Page 36: Processing A Cardholder Not Present (Cnp) Refund

    10 PROCESSING A CARDHOLDER NOT PRESENT (CNP) REFUND axept® S800 has the facility to process refunds without the cardholder being present. The below details the Cardholder Not Present refund procedure: From the main menu, select option 3: Other Transactions...
  • Page 37 Enter the card number (no spaces) and press the key on the keypad to continue. axept® S800 will prompt for the card’s expiry date (2-digit Month and Year). Enter the card’s expiry date and press the key on the keypad to continue.
  • Page 38 S800 will begin to print the Merchant’s Refund Receipt. Tear off the receipt from the terminal and press the key on the keypad to continue. The cardholder’s refund receipt will then begin printing and can be torn off once printing has completed.

  • Page 39: Reprinting Receipts

    There may be occasions where the customer or merchant may require an additional copy of one of the receipts generated during the transaction. axept® S800 provides functionality for the receipts to be printed again after the transaction. The following demonstrates how to reprint additional receipts. From the main menu, select option 4: Reprint...
  • Page 40 S800 will return to the reprint menu. You can reprint another receipt or press the key to return to the main menu. axept® S800 User Guide v1.6...

  • Page 41: The Terminal Menu

    12 THE TERMINAL MENU axept® S800 provides a number of different functions and settings beyond transaction processing. These functions and settings can be accessed from the main menu. The following provides an overview of the functions and settings available.

  • Page 42: Available Reports

    Report which provides totals of the transactions processed during the Current Day. End of Day Report Running this report ends the trading day and will clear down the totals. System Information Report currently not available Reprint Last Report Reprints the last report printed by axept® S800 axept® S800 User Guide v1.6...

  • Page 43: Supervisor

    Network Settings axept® S800 will have been configured to connect to the chosen network(s) during the installation. However, should these details need to be updated (e.g. Network updated) this can be reconfigured within the ‘Network Settings’ menu. From the main menu, select option 5: Menu (Press the key on the keypad).
  • Page 44 (To enter a ‘.’ [dot], press the key twice on the keypad). Press the key on the keypad to continue. Enter the Subnet mask for the network. Press the key on the keypad to continue. axept® S800 User Guide v1.6...
  • Page 45 Enter the Alternative DNS. Press the key on the keypad to continue. axept® S800 confirms that the network configuration is successfully completed. axept® S800 will automatically restart to configure the network settings. axept® S800 User Guide v1.6...

  • Page 46: Date And Time Settings

    To set the Date, select option 1: Set Date or to set the Time, select option 2: Set Time. (Press the key to set Date or key to set Time on the keypad). axept® S800 User Guide v1.6...

  • Page 47: Power Management

    The following describes the process of setting the Screen Brightness on the terminal. From the main menu, select option 5: Menu (Press the key on the keypad). From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). axept® S800 User Guide v1.6...
  • Page 48 Please note that the brightness level range is between 1 (Dim) and 10 (Bright) Press the key on the keypad to confirm or the key to cancel the change. INFO Lowering the brightness of the screen can help increase the life of the battery. axept® S800 User Guide v1.6...

  • Page 49: Software Rollback

    The Software Rollback feature will allow axept® S800 to return to the previous version of software if one is available on the terminal (this feature will only work if a previous software version is stored on the terminal). The following describes the process of using Software Rollback:...
  • Page 50 Please be patient as this may take several minutes. Once the backup process is complete, axept® S800 will start to perform the software rollback. Please be patient as this may take several minutes. Once the rollback process is complete, axept®...

  • Page 51: Diagnostic Receipts

    Flight Mode This feature is currently not available for use. Check For Updates Updates, when available, can be assigned to axept® S800 using OCC (Please see the OCC User Guide on how this is achieved) allowing axept® S800 will download and install the update. The following describes the process of downloading and installing software updates or terminal configuration updates which have been assigned in OCC.
  • Page 52 S800 will start to download the software update. After the download is complete, the update icon will be displayed and ® axept S800 will require you to logout and logon again. ® After logging on, axept S800 will start to prepare the update. Please be patient as this may take several minutes.
  • Page 53 800 will only download a software update if one is available and has been assigned to the terminal in OCC. ® axept S800 will display ‘No updates Currently Available’ if no updates are available or has not been assigned to the terminal. axept® S800 User Guide v1.6...
  • Page 54 From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). Check for updates, select option 7: Check For Updates (Press the key on the keypad). ® axept S800 will check for available software updates. axept® S800 User Guide v1.6...
  • Page 55 After the download is complete, the update icon will be displayed and ® axept S800 will require you to logout and logon again. From the main menu, select option 6: Logout to logout and then logon again. (Press the key on the keypad).
  • Page 56 INFO axept®800 will only download a configuration update if one is available and has been assigned to the terminal in OCC. axept® S800 will display ‘No updates Currently Available’ if no updates are available or has not been assigned to the terminal.

  • Page 57: Upload Stored Data

    S800 is connected to the internet. When axept® S800 is offline, this data remains securely stored on the terminal. axept® S800 screen shows that data is stored by displaying the offline transaction icon with the number of transactions shown underneath.

  • Page 58: Upload Log

    The progress of the upload will be displayed once an option is selected. The time required for the upload will depend on your connection speed and the amount of data to be transferred. axept® S800 User Guide v1.6...

  • Page 59: Network Check

    The Log Upload Complete message will be displayed and axept® 800 will return to the Upload Log menu. 12.5 Network Check This feature is currently not available for use. 12.6 Restart Terminal This will restart the axept® 800 terminal. axept® S800 User Guide v1.6...

  • Page 60: Useful Information

    The below map represents the available characters when entering free text fields (such as the merchant reference) into S800. Number of Key Presses/Output “ & The zero (0) key allows a greater number of characters and these are: Number of Key Presses/Output ‘ Number of Key Presses/Output < > ‘ axept® S800 User Guide v1.6...

  • Page 61: Glossary

    Credit Card settled in part, with the balance taken as extended credit. Interest is charged on the amount of any extended credit and the holder is sometimes charged an annual fee. axept® S800 User Guide v1.6...
  • Page 62 For example, an ISP is a merchant that accepts payment cards for monthly billing, but also is a service provider if it hosts merchants as customers. Merchant Identification – This is a unique number that is assigned to your Organisation by your payment processing provider. axept® S800 User Guide v1.6...
  • Page 63 The processing of instructions or data on an individual basis at the time they are Real Time received rather than at a later time. Terminal Identification is a unique number assigned to a terminal. axept® S800 User Guide v1.6...

  • Page 64: Contact Information

    Should you need to contact First Payments Merchant Services for something other than support, the details are below. First Payments Merchant Services Head Office Address: First Payments Merchant Services Ltd. Floor, Norwich House, Knoll Road Camberley, Surrey GU15 3SY. Phone: +44 (0) 1267 605 690 Email: c.service@firstpayments.co.uk. axept® S800 User Guide v1.6...

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