Appliance Fails To Operate - Worcester 26CDi Xtra User Instructions & Customer Care Manual

12
APPLIANCE FAILS TO
OPERATE
A diagnostic system is provided which gives a flashing light
display on the facia panel. Press the reset button to attempt to restart
the appliance. If the appliance does not return to normal operation
then contact your installer/engineer or Worcester Heat Systems
advising of the appliance serial number and the flashing light
sequence, i.e. which lights flash and at what speed.
More than 30% of all calls made to Worcester Heat Systems to
report appliance faults or breakdowns prove to be false alarms, as there
is often a simple explanation for the apparent malfunction.
So, to help you save time and money – not to mention frustration
and inconvenience – please refer to the General Information, Notes and
Lighting Instructions ensuring all controls are set correctly.
If, after following the instructions the appliance still fails to operate
correctly call the Worcester Heat Systems Service Centre on 08457
256206. Arrangements will be made for an engineer to call as soon as
possible.
If it is known or suspected that a fault exists on the appliance it
must not be used until the fault has been corrected by a competent
person.
CALL-OUT CHARGES
All of our field service engineers are factory trained.
If you request a visit from an engineer and your appliance has been
installed within the last 12 months, no charge will be made for parts
and/or labour, providing:
•
The appliance was commissioned correctly on installation.
•
An appliance fault is found and the appliance has been installed
within the past 12 months.
A call-out charge will be made where:
•
The appliance has been installed for over 12 months, or
•
Our Field Service Engineer finds no fault with the appliance (see
note), or
•
The cause of breakdown is with other parts of your
plumbing/heating system, or with equipment not supplied by Worcester.
NOTE: Invoices for attendance and/or repair work carried out on
your appliance by any third party will not be accepted.