Troubleshooting - HIKVISION W100 Series User Manual

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Troubleshooting

Troubles
S m a r t p h o n e fa i l e d to
access Internet via W100.
Smartphone accesses
Internet via data cellular
instead of W100.
Unable to update W100.
Unable to connect W100
in smartphone.
Unable to play video via
HiStor
Connecting W100 Wi-Fi
takes quite a time.
Reasons/Resolutions
• Ensure W100 operating mode is Routing.
• Ensure W100 has connected to Internet.
When W100 operating mode is P2P, the connected
smartphone accesses Internet via data cellular.
• Ensure at least 50% battery remaining in W100.
• During auto upgrade, ensure W100 Internet
connection is well.
• During manual upgrade, ensure upgrade
package is in storage media root directory.
• HiStor is well installed.
• Ensure W100 is on.
• Reboot W100 and HiStor.
The trouble may be relevant with the smartphone
player or system. Attach the W100 to your
computer and play the videos.
• It may be caused by the interference of the
surrounding Wi-Fi signals. Operate the W100 in
an environment with less interference.
• Close unnecessary programs in your smartphone
to release resources for the HiStor.
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