Crane Merchandising Systems BevMax MEDIA User Manual
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Crane Merchandising Systems BevMax MEDIA User Manual

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English 80390486
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Questions and answers

Richard Signoracci / PM Vending Svc
March 8, 2025

model 3800-6 the bill validator works when i leave from service and after a few vends the light goes out and the validator stop working but it accepts coin and CC there's coin in the meck and i have changed coin mecks and it still does this

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1 comments:
Mr. Anderson
March 8, 2025

Possible causes for the bill validator stopping after a few vends while still accepting coins and credit cards include:

1. Prices / Tube Cash Conditions: The bill validator may stop working if the coin tubes are not properly filled. Check and fill the coin tubes.
2. Communication Error: If there is a "No Comms" error listed in the diagnostics menu, there may be a communication issue between the validator and the system.
3. Bill Validator Reported Errors: The validator may have reported an error preventing it from functioning correctly. Check the diagnostics menu for error messages.
4. Harness or Atlas Board Issues: A faulty validator harness or an issue with the Atlas board could interrupt bill acceptance. Inspect and replace the necessary components if needed.

To resolve the issue, check the coin tubes, review the diagnostics menu for communication errors, and inspect the validator harness and Atlas board for faults.

This answer is automatically generated

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Summary of Contents for Crane Merchandising Systems BevMax MEDIA

  • Page 1 Tier 3 English 80390486 0 of 130...

  • Page 2: Table Of Contents

    Table of Contents GENERAL INFORMATION .................. 3 Vender Safety Precautions ....................3 Product Identification ......................3 CE Mark & IIA Declaration ....................3 Physical Characteristics ...................... 3 INSTALLATION & SETUP ................3 - 10 Receiving Inspection ......................3 Unpacking the Vender ....................3 - 4 Electrical Requirements .......................
  • Page 3 TROUBLESHOOTING ................101 – 120 XY Issues ....................... 101 - 103 XY Not Working Flow Chart ..................... 104 Picker Motor Failure Flow Chart ..................105 X Motor Failure Flow Chart ....................106 Y Motor Failure Flow Chart ....................107 XY Slams to Top/Right or Left Flow Chart ..............108 Picker Cup Not Working Flow Chart ................

  • Page 4: General Information

    An updated CE Mark or IIA Declaration document can adjusting any Crane Merchandising Systems vender be provided upon request: If needed please contact components.

  • Page 5: Electrical Requirements

    after removing the shipping boards. Once the skid ELECTRICAL POWER NEEDED boards are removed there is 3” (76.2 mm) from base Refer to the cabinet serial number plate to determine flange to the floor with the leveling legs screwed all the correct voltage and frequency for the machine.

  • Page 6: Installation & Setup Instructions

    DO NOT REMOVE THE GROUND VENDING MACHINE UNTIL THE WORN OR PIN ON THE PLUG OR IN ANY WAY DAMAGED CORD IS REPLACED. BYPASS, MODIFY, DEFEAT, OR DESTROY THE GROUNDING FAILURE TO COMPLY WITH SYSTEM OF THE VENDING THESE INSTRUCTIONS MAY MACHINE SUBJECT THE USER TO THE RISK OF INJURY OR ELECTRICAL...

  • Page 7: Placing The Vender On Location

    acceptor should cycle twice). The display on the door TO OPEN THE ELECTRONIC DOOR LOCK: will briefly show the software version in use as 1. Plug the vender into a properly powered “Software ###.## (ie 74#.#1) followed by the default outlet.

  • Page 8: Acceptable Ambient Operating Temperature Range

    Technical Service Do not block the rear of the vender. Maintain a Department or your Crane Merchandising Systems minimum of 4 inches (10 cm) from the wall to ensure Representative for assistance. adequate airflow to the condenser and compressor. At the rear of the vender, make sure nothing obstructs ACCEPTABLE AMBIENT OPERATING the air exhaust at the bottom of the cabinet.

  • Page 9: Set Temperature Control

    The vender will support the following Domestic MDB LOADING CHANGE TUBES coin changers: The changer tubes can be loaded using one of the All available NRI MDB following methods: All available Currenza MDB 1. Load the coin mechanism with coins to the All available Mars MDB desired level by inserting coins in the loading All available Conlux MDB...

  • Page 10: Touch Screen Display/Keypad

    programmable, which controls all aspects of the knuckle assembly and connects to a gear box below vender. It also contains the power supply which the tray. When a selection is made, the plunger regulates the voltages required to operate the motors pushes the lever toward the back of the tray.

  • Page 11: Belt Tensioning Adjustment Components

    LED Lighting is powered by J9, J16, & J18 of the LED nutritional information of the selected product before Driver Board. making a purchase. Crane Merchandising Systems is providing the nutritional content information based on information provided by the product manufacturers,...

  • Page 12: Normal Operation Messages

    have been recorded. Refer to the “Diagnostics” programming section for error descriptions, probable • Press the icon as instructed to view the causes, and possible solutions for many of the errors nutritional information of the product. Sample: that may display. Nutritional Information TO TEST VENDER OPERATIONS Serving Size...

  • Page 13: Quick Reference Menu Items

    BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 KEYPAD Data Recall Price Special Vend Modes System Settings Non-Resettable Sales Data By Tray 1 Free vend Machine Information 1. Overall Totals By Tray 2 Winner Mode Time & Date 2. by Tray By Tray 3 1.
  • Page 14 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 KEYPAD Timed Events Time of Day Events 1. Price Adjust 2. Free Vend 3. Inhibit 2 Backup Events 3 Power Savings Events Telemetry 1 Assign Unit 2 Ping Server 3 Get Network Status...

  • Page 15: Data Recall

    BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch DATA RECALL ……………………………Press icon to bring up a list. Press the Data Recall icon brings up a list of the groups in this function. Data Recall Press the screen to choose a group.
  • Page 16 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch By Tray – Press the icon to bring up a screen listing all trays. Press icon to select a tray and you will bring up a screen with a table listing data as shown.
  • Page 17 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch Cash – Press the icon to bring up a table listing Cash Data. Cash Cash In $0.00 ______ To Cash Box $0.00 ______ To Tubes $0.00 ______ Bills In $0.00 ______ Dispensed $0.00...
  • Page 18 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch Resettable Sales Data – Press the icon to bring up a list Press the icon will bring up a screen listing the sub-groups that contain the data in this group. TECH TIP – The listings in the resettable group are identical to the listings in the non- resettable group with the exception of the “CLEAR DATA”...
  • Page 19 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch By Product – Press the icon to bring up a screen listing all trays Press an icon to select a tray and you will bring up a screen listing the product selections on that tray.
  • Page 20 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch Cashless – Press the icon to bring up a table listing Cashless Data. Cashless A Cashless B Sales $0.00 Sales $0.00 Discounts $0.00 Discounts $0.00 Surcharge $0.00 Surcharge $0.00 Revalue $0.00 Revalue $0.00...
  • Page 21 BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch EVENTS – Press the icon to bring up a screen Press the icon will bring up a screen which is divided into two sections. The top section of the screen allows you to view recorded data for each type of event.

  • Page 22: Diagnostics

    BEVMAX MEDIA – PROGRAMMING MAP SOFTWARE VERSION 10.7.2 Touch 4. Identification Numbers – Press the icon to bring up a screen. Press the icon will bring up a screen listing the ID numbers for the devices listed or a message “not connected’.
  • Page 23 Error Description Probable Cause Possible Solutions Stuck Keys Fatal. Stuck keys on keypad or shorted connections/harness. Check connectors to be properly installed. Check harness for damage. Replace the keypad. No Monetary Device Fatal. The control board has not been able to detect a Check connectors to be properly installed.
  • Page 24 Error Description    Probable Cause           Possible Solutions Coin Mech Tube Error. Coin mechanism not sensing a payout tube. Check for proper pay out cassette placement. Replace the payout cassette. Replace the coin mechanism. Coin Mech Disabled. Coin mechanism has been disabled by the board Power down the machine and re-start.
  • Page 25 Error Description    Probable Cause           Possible Solutions Low Change. The coin mechanism has reported a low or Add coins to the tubes using the coins in/out screen in empty condition in one or more of the coin the monetary section of the service modes. pay out tubes.
  • Page 26 Error Description    Probable Cause           Possible Solutions Health Control Active. The control board has detected a temperature Check for clean screens and condenser. condition which is outside the allowed parameters Check for acceptable clearance behind the machine. and has stopped allowing sales of involved products. Check temperature sensor for accurate readings.
  • Page 27 Error Description    Probable Cause           Possible Solutions Bill Validator ROM Erro. An error has been detected in a main chip in the Replace the bill validator. Validator. Bill Validator Acceptor A jam in the bill path has been detected. Check the bill path for items that are blocking sensors.
  • Page 28 Error Description    Probable Cause           Possible Solutions Recycler Motor Problem. A problem has been detected with a motor inside Check for an obstruction or blockage within the the bill validator. recycler which is stopping the motor from completing its cycle. Replace the bill validator.
  • Page 29 Error Description    Probable Cause           Possible Solutions Optical Sensor Failure. The failure of an optical sensor within the Check the bill path for an obstruction or blockage bill validator has been detected. which prevents the optical sensor from functioning. Replace the bill validator.
  • Page 30 Error Description    Probable Cause           Possible Solutions X Motor Failure. The control board is reporting that the X motor is Check for proper connections to the motor. not functioning. Check for damage to the harnessing. Check for proper switch function. Check for over tightening of the motor.
  • Page 31 Error Description    Probable Cause           Possible Solutions Cooling System The control board is reporting that the refrigeration Check for a bad temperature sensor. Not Cooling. system is not functioning. Check for other errors that would cause the refrigeration system to have been shut down by the board.
  • Page 32 Error Description    Probable Cause           Possible Solutions Health Check Error. The control board is reporting that an error occurred Check temperature sensors for proper function. in the process of conducting a health check. Check the refrigeration system for function. Reset machine for another cool down period to check for proper health control function.
  • Page 33 Error Description    Probable Cause           Possible Solutions Picker Home Failure The picker home switch is not detected. Check the plunger is all the way in at the home position. Replace the Picker Home Switch. Replace the Delivery Cup Assy. Replace the Y Board.

  • Page 34: Test

    TEST ………………......Press the icon to bring up a screen. Press the icon will bring up a screen listing the functions within the group. Test Test Vend > Press the icon to choose a function. Use the top arrow and bottom arrow on the right side of the screen Coin Return Motor >...
  • Page 35 Surround Lighting Test – Press the icon to enter the function. Press the icon brings up a screen listing one option. Surround Lighting Test Perform test > Press the icon to perform the test. The display will say “Surround Lights should change now” and the integrated payment openings lights will turn on, change colors, and turn off, then the pill light tube will turn on, change colors, then turn off.
  • Page 36 MagTeck Head Test – Press the icon to enter the function. Press the icon will bring up a screen and the top portion is asking you to swipe your card. MagTeck Head Test Please swipe card Swiping your card will tell you if it was a good or bad swipe and on which tracks data was detected.
  • Page 37 Port and Cup Sensors – Press the icon to bring up a screen. Port and Cup Sensors Port Sensor Sensor Data lists the current state concerning the Port Sensor. Vend detect Port Open Switch Port Closed Switch Turn Port Sensor On >...

  • Page 38: Price

    Turn Lighting Off – Press the icon to bring up a screen. Press the icon will bring up a screen allowing you to turn the Vertical Lighting on and off. Press the icon will toggle the state of the Vertical Lights between On and Off.

  • Page 39: Product Configuration

    BY INDIVIDUAL SELECTION – Press the icon to enter Price for Individual Selection. Press the icon to select Individual Prices and a tray list will come up. Individual Prices Press an icon to select a tray and you will bring up a screen listing Tray 1 >...
  • Page 40 Selection Configuration – Press the icon to bring up a screen. Press the icon will bring up a screen with a tray list. Selection Configuration Tray #1 > Use the icon to choose a tray and bring up a screen listing the Tray #2 >...
  • Page 41 Press the Set All icon will include all selections on the tray in the Tray Set All > group. A check will appear for each selection. Press the Clear All icon will remove all selections on the tray from the group. All Clear All >...
  • Page 42 Once a selection is made a screen will come up reminding you prices will remain the same as they were set in the FIFO group settings. All individual prices will remain as they were set in the FIFO group. Please modify using the Price menu if needed. Edit FIFO Group –...
  • Page 43 Remember to return to the screen with “SAVE GROUP” icon; press the Save Group icon to save the changes you have made to the group or your changes will be lost! FIFO Mappings – Press the icon to bring up a tray list. Use an icon to bring up a list of the selections on the selected tray.
  • Page 44 The “UPC/EAN Code” will be listed on the same line as the selection. The code is the same as the selection number. Tray #2 Clear all Products > Press the numeric icons for a selection will open a window that will allow you to set another code number for that selection using the numeric keypad.
  • Page 45 Maximum Fund Amount – Press the icon opens a window allowing you to set the maximum value of items placed in the shopping cart. Shopping Cart Setup 1) Shopping cart size 2) Max Fund Amount $0.00 The recommended value should be calculated by multiplying the number of items allowed in the cart by the highest price set in the machine.

  • Page 46: Special Vend Modes

    SPECIAL VEND MODES ……Press the icon to bring up a screen. Press the icon will bring up a screen listing all of the functions that can be accessed within this group. Use the icons to choose a function. Special Vend Modes Use the icon to toggle between On and Off for the Free Vend Free vend function.
  • Page 47 The Prize icon only appears if the Prize Setting has been chosen in the Mode menu. Press the Prize icon will open a live window allowing you to enter the selection number for the product that will be given as a Prize in a winner vend, using the numeric icons. Press the “Done” icon to save the number set.
  • Page 48 2. Delete Group – Press the icon to bring up a screen listing the existing groups. Delete Group Use the icons to select the group to be deleted and a screen will Delete Group #1 > come up asking if you are sure you want to delete the group. Delete Group #2 >...
  • Page 49 Press an icon for an individual selection will include or remove that selection from the group. Checks will appear and disappear for the chosen selection. Some selection lists use more than one screen. Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed.
  • Page 50 The Add New Combo icon is the save button Add New Combo Promotion for your Combo. If you fail to save the combo Add New Combo Promotion you create, your work will be lost! Groups Not Selected> Number of Groups in Promotion Discount Percentage Discount All Edit Group 1...
  • Page 51 7. Press the icon to Edit Group 3 (if Number of Groups in was set to 3) will bring up a tray list. This option will only appear if the three group setting has been chosen previously with the Number of Groups in Promotion menu. The editing for Group 3 is the same as for Group1.
  • Page 52 Use the Yes or No icon to select the group to be deleted and a screen will come up asking if you are sure you want to delete the group. Are you sure you want to delete group #2? Press the Edit Promotion icon will bring up a screen listing the existing groups that can be edited. Use an icon to choose a group to be edited and a screen will come up which will allow you to edit the group.
  • Page 53 Press the Set All icon will include all selections on the tray in the group. A check will appear for each selection. Press the Clear All icon will remove all selections on the tray from Edit Selections 1) Set All >...
  • Page 54 Token Enable – Press the icon to bring up a screen. Press the icon will bring up a tray list. Token Enable Use an icon to choose a tray. Tray #1 > Tray #2 > Choosing a tray will bring up a screen that will allow you to Tray #3 >...

  • Page 55: Monetary

    MultiVend Discount – Press the icon to bring up a screen. Press the icon will toggle the setting in the live window between No and Yes. When set to No, the display will show the below message. MultiVend Discount MultiVend Discount Enable All selections in a cart with two or more items will be discounted by the percent amount specified.
  • Page 56 Coins In/Out – Press the icon to bring up a screen. Press the icon will bring up a screen divided into two sections. Coins In/Out 1. The top section is a table listing the type of coin, the Stop dispensing >...
  • Page 57 Bill Validator – Press the icon to toggle the setting between MDB and No Bill Validator. Press the icon will allow you to toggle the setting in the live window between MDB and No Bill Validator. The current setting is displayed at the right. Monetary Monetary 1) Coins In/Out...
  • Page 58 6. Onboard Cashless Enable - Press the icon to bring up a screen. Press the icon to toggle the Onboard Cashless Enable feature between No and Yes. Monetary Coins In/Out > Bill Validator Bill Validator MDB Level 1 Coin Mechanism MDB Coin Mechanism Coin Mech MDB Level 3 Card Reader...
  • Page 59 4. Low Change Message – Press the icon to bring up a screen. This will open a window allowing you to enter an amount using the numeric icons. This amount is the amount of change, that when reached, will cause a low change message to be displayed on the screen.

  • Page 60: System Settings

    SYSTEM SETTINGS ………….Press the icon to bring up a screen. Press the icon will bring up a screen that will allow you access to the functions in this group. Use the icons to choose a function. System Settings Choosing a function will bring up the first screen for that Machine Information >...
  • Page 61 2. Time and Date – Press the icon to bring up a screen. Press the icon will bring up a screen allowing you access to the various settings in the function. Use the icons to choose a setting to be changed. Choosing a setting will bring up a screen allowing the Time and Date Eastern...
  • Page 62 Time and date - Press the icon will open a live window allowing you to select the Time Format for displaying the Time and Date time. Eastern Time Zones use 24h Time Format Use the icons to choose a format. The selected format will be Date Format checked.
  • Page 63 Language – Press the icon to bring up a screen. Press the icon will bring up a screen with language options. Use the icons to choose a function. Language English-US Service Application > User Interface Choosing a function will bring up the first screen for that function or toggle choices. Service Application - Press the icon for Service Applications will bring up a screen that displays available languages for the service menus.
  • Page 64 DTS (data transfer system) – Press the icon to bring up a screen. Press the icon will bring up a screen listing the functions in this group. Use the icons to choose a function. DTS Standby mode Choosing a function will bring up the DTS Audit List >...
  • Page 65 CA304.CA308 Data Type - Press the icon will bring up a screen allowing you to choose the way to display Bill Data in these files. Use the icons to select an option. The Currency setting will display bills as a monetary value. The Numeric setting will display bills as the number of bills.
  • Page 66 DTS Cache Settings - Press the icon will bring up a screen for DTS Cache Settings. Press the icon to toggle between No and Yes. When set to No, DTS Cache is disabled or off. DTS Cache Settings Enable DTS Cache This option enables DTS to build data every 5+ minutes to allow for quicker DTS data reads.
  • Page 67 Backup / Restore – Press the icon to bring up a screen. Press the icon will bring up a screen listing the available options for this function. This function is used to create, save, and re-store configuration settings within a machine. Use the icons to choose an option.
  • Page 68 Clone (copy) Configurations – Press the icon to bring up a screen. Press the icon will bring up a screen listing the available options for this function. This function is used to load a memory stick that can be used to copy the current configuration settings from a machine to other machines, making them all identical.
  • Page 69 Clone (copy) Board– Press the icon to bring up a screen. Press the icon will bring up a screen listing the available options for this function. This function is used to load a memory stick that can be used to copy the current board information from this vender.
  • Page 70 Idle Time Out – Press the icon to bring up a screen. Press the icon will open a window allowing you to enter a new time to set the time in seconds for idle time out to return to operation using the touch pad. Use the numeric icons to enter a new value from 15 seconds to 100 seconds.
  • Page 71 Custom Messages – Press the icon to bring up a screen. Press the icon will bring up a screen listing the options for messages. Press the Use Vending Screen Message or Use Idle Screen Message icons to check or uncheck the option to use the message.

  • Page 72: Security Codes

    SECURITY CODES ……………..Press the icon to bring up a screen. Press the icon will bring up a screen listing the following options. Use the icons to choose an action. Choosing an action will bring up a screen or open a window that Security Codes Enter PIN >...
  • Page 73 Press the Data Recall icon will bring up a screen listing two options for Data Recall. Use the icons to choose an option. Choosing an option will bring up a screen listing data categories as Data Recall Non Resettable Sales Data Refer to Section 1 Data Recall described in the Data Recall section of Resettable Sales Data...
  • Page 74 Press the Edit Planogram icon will bring up a screen with four actions. Press the Selection Code icon opens a window to enter a selection number to view data. Press the UPC icon opens a window to enter a UPC number Edit Planogram to view data.
  • Page 75 In the Security Codes Mode functions, Change Engineer PIN function was added. Press the Change Engineer PIN icon will open a window that will allow you to change the Engineer PIN. Use the numeric icons to Security Codes enter a new 4 digit number. Use the Done icon to lock in the new Enter PIN >...
  • Page 76 Press the Security Codes icon will bring up a screen with five options. #Change Engineer PIN and Change Manufacturer PIN are Security Codes added options. Press the back arrow to return to the Menu Screen. Enter PIN > Change Driver PIN Change the PIN numbers in the same manner as listed in the Change Operator PIN Operators Menu Security Codes of the manual.
  • Page 77 Press the Done icon to save selection and return to the Factory Setup menu. Press the icon to move backward 1 step in the menu. Press the Model Number icon to toggle the model number from 3800 to 5800. Machine Configuration Model Number 3800 5800 Press the Shelf Offset icon to enter the Shelf Offset option and...

  • Page 78: Timed Events

    Press the Hook Offset icon to enter the Hook Offset option and open a window that will allow you to change the setting. The factory default setting is 93500. Adjust hook Offset (right and left). To change the offset enter a new number (3310 counts = 1 inch) and press the Done icon to save, the display will show Hook Offset #####, the cup will move back to the home position.
  • Page 79 Press the Save this event icon to SAVE your settings or your work will be lost. Press the Remove this event icon to REMOVE the event from memory. Price Adjust Save this event > Press the Enable state icon to toggle the setting for the state of Remove this event >...
  • Page 80 Press the Selections icon to bring up a tray list. Use the numeric Keys to choose a tray. Selections for event Tray 1 > Tray #2 Tray 2 > Add all selections Tray 3 > Tray 4 > Tray 5 >...
  • Page 81 Press the Frequency icon to toggle the setting for the frequency of the event between DAILY and WEEKLY. Press the Start time icon to open a window allowing you to use the numeric icons to enter a time of day for the event to begin. Press Days of week the Done icon to save the time entered and returns to the menu.
  • Page 82 3. Press the Inhibit icon will bring up a screen listing the options for Inhibit. Time of Day Events Price Adjust > Free Vend > Inhibit > Press the Create Event icon here will create an event and begin a list of saved events that can be set up as needed.
  • Page 83 Press the Selections icon to bring up a tray list. Use the icons to choose a tray. Choosing a tray will bring up a screen listing all the selections on Selections for event that tray. Tray 1 Tray 2 Some selection lists will use Tray 3 Tray #2 more than one screen.
  • Page 84 REMEMBER TO SAVE YOUR SETTINGS OR YOUR WORK WILL BE LOST! Press the Power Saving Events icon will bring up the first screen for Power Saving events. Press the Power Saving Events icon will bring up a screen allowing you to set up timed power saving events. Timed Events Time of Day Events >...

  • Page 85: Telemetry

    Press the Inactivity Minutes icon to open a window allowing you to use the numeric icons to enter a number of minutes that the vender goes with no activity before the power save will enable and turn off the lights and also changes the Refrigeration Set Point to the Storage Set Point value.
  • Page 86 ID”. This will allow the user to enter the machine identification number for the machine being assigned. Note – when assigning a Bevmax Media embedded onboard card reader for an existing Streamware Vend Max customer, you must use their machine/equipment asset number. Any other Machine ID such as the machine serial number will cause the assign process to be invalid.
  • Page 87 6. When the finalization process is completed, in the 10.8.X release & higher the System Time will be checked against the value in DMS. If the time has changed, then the system will reboot. Otherwise, only the telemetry agents will be reset. There will be three possible messages on this final button: a.
  • Page 88 A. When the customer account is established, Crane Streamware will email the customer a configuration file for uploading and assigning the BevMax Media (referenced as BMM below). On the BMM, check/load the Control Board software. It should be version 10.6.10 or higher.
  • Page 89 Radio Installation A. On the BMM, turn OFF the power switch. B. Connect the USB cable between the Radio and USB1 on the Atlas Control board. USB1 is located at top left of other two USB sockets facing the board. *** Very Important *** The Radio will only work in USB1, not USB2 or USB3.
  • Page 90 The Machine ID Keypad will be similar to a text type phone that does not have a full keyboard. Press 123 button to change the keypad character function to Numeric or the Aa to switch from Alpha: Upper Case to Alpha Lower Case. Example machine ID 34585 (p= pause for .5 seconds): Press Validate Entries icon.
  • Page 91 TELEMETRY – How it Works Telemetry Devices come in 3 packages. 1. Clients – Telemetry units that only contain ZigBee chips installed to communicate to a Gateway Telemetry unit. 2. Gateways – Telemetry units that have both ZigBee chips for Mesh network communication and cell Radios (GSM or CDMA) for cell network communication.
  • Page 92 Vending Machine. Nutritional information – Calories, Carbohydrates, Protein, Sodium, total Fat, Saturated Fats for each product being sold in the vending machine. Crane Merchandising Systems is providing the nutritional content information based on information provided by the product manufacturers and Crane Merchandising Systems cannot accept responsibility for content created by others.
  • Page 93 ZigBee – is a proprietary wireless network that Crane Merchandising Systems uses for Mesh communication. This network is used for Telemetry device, Client to Gateway communication, Gateway to Client communication. Credit Card Processing – Payment processing to accept credit/debit card payments for product purchases.

  • Page 94: Machine Configuration

    MACHINE CONFIGURATION ..Press the icon to bring up the first screen. Pressing the Machine Configuration icon brings up a screen listing the Machine Configuration menu items. Note: Of the items listed below, Firmware Information on this initial screen is view only and cannot be changed at this point in the programming.
  • Page 95 Press the Temperature Units icon to bring up a screen that allows you to choose the type of Temperature Units Refrigeration Settings you would like to display. Use the icons to check one. Temperature Units Fahrenheit (°F) Use the Done icon to lock in the choice and return to the setup menu.
  • Page 96 Picker Cup Sensor – Press the Picker cup Sensor icon. Pressing the Picker Cup Sensor icon will toggle the Picker (Delivery) Cup Sensor setting on and off. Machine Configuration Use the icon to toggle the setting between ON Refrigeration Settings >...
  • Page 97 Refrigeration when checked and Manual Key Switch Override is on will override any power save that is in effect for the machine. In other words, it will refrigerate to the regular set point instead of the storage point. Firmware Information – Press the Firmware Information icon. Pressing the Firmware Information icon will bring up information for firmware for different peripherals in the machine.
  • Page 98 Shelf Location – Press the Shelf Location icon. Pressing the Shelf Location icon will not change setting. This screen is view only and cannot be changed at this point in the programming. It is Machine Configuration for information purposes only. It may be Refrigeration Settings >...

  • Page 99: Led Driver Controller Connections

    BevMax 6 Media LED Driver Board Assembly (CR0014114) Light Pipe Light Pipe Power LED Bundle LED Badge used Coin/Bill Card BEVMAX 6 DN5800-6/3800-6/5800-E6/3800-E6 LED DRIVER BOARD ASSEMBLY CONNECTIONS CONNECTION DESCRIPTION COMMENTS LED Controller Power From interior power harness to LED Driver board assy. (24VDC) LED Control From Atlas Board to LED Driver Board Light Engine...

  • Page 100: I/O Controller Connections

    BevMax 6 Media I/O Board (CR0014121) Port Switch Y/Z Motors X Motor Refrig Temp Coin Return Motor Power Interrupt P3 Fuse FH1 & FH2 Power BEVMAX 6 DN5800-6/3800-6/5800-E6/3800-E6 I/O BOARD CONNECTIONS CONNECTION DESCRIPTION COMMENTS CONNECTION DESCRIPTION COMMENTS Power from AC Power FH1 &...

  • Page 101: Atlas Controller Connections

    BevMax 6 Media Atlas Board (CR0022933 Touch) (Does not include software) USB2 J20 Selection J6 Cashless Bezel J42 Cab Connection J30 USB1 J20 Aux Console J4 Console J3 RF ID J36 USB3 DPS J34 Boot loader J12 Temp2 J19 MSL J35 Temp1 J18 DEX/IRDA J16 Blue J1...

  • Page 102: Xy Issues

    BEVMAX 6 5800-6/3800-6 TROUBLESHOOTING “XY” ISSUES 1. Selection will not vend. a. Does a different selection vend? i. Perform Test Vend in TEST Menu ensure proper selection vends. ii. Check Custom Space to Sales has been enabled. 1. Check FIFO Mappings in Product Configuration Menu. b.
  • Page 103 Delivery Cup Assembly Plunger Issues. a. Plunger jam/dry vend. i. Plunger return spring bad. 1. Replace plunger return spring. ii. Syrup/dirt/broken part causing plunger to stick. 1. Replace delivery cup assembly. iii. Software did not attempt to vend 1. Check error list in Diagnostics Menu for cause & solution. b.
  • Page 104 iii. Check rollers. iv. Check harness and motor. v. Replace control board. 6. Product Will Not Load From Delivery Cup Assembly To Port Assembly. a. Perform Test Vend in Test Menu to test movement. b. Check Model # is set to correct cabinet. c.

  • Page 105: Control Board

    XY not Is P1 connected to I/O Control board? Is vender plugged in? working Go to Test Plug in Vender. Is P3 connected to I/O Menu, Platform Control board? Movement. Plug in connector. Visual check. Where is picker cup located? HOME NOT HOME Check top left door switch working?

  • Page 106: Picker Motor Failure Flow Chart

    Picker Motor Failure = In Test menu, Platform Movement, Picker Motor message? Check X Home On Visual check. Where is picker cup Message with XY all located? the way to home position to the left. HOME NOT HOME In Test Menu, Platform Movement. Press “3”...

  • Page 107: Motor Failure Flow Chart

    X Motor Failure = In Test Menu, Platform Movement, is X Home message? X Home On message with XY all the way to the home Manually activate the switch and message cycles on and off. position to the bottom left. Manually move cup to A9 and pull top door switch out.

  • Page 108: Y Motor Failure Flow Chart

    Y Motor Failure = In Test Menu, Platform Movement, is Y Home message? Y Home On message with XY all the way to the home position to the bottom left. Manually activate the switch and message cycles on and off. Manually move cup to A9 and pull top door switch out.

  • Page 109: Troubleshooting

    XY Slams to Top/ Right 0r Left Go to Test Menu, Platform Movement, Motor Positions. Do a test vend with door closed. Do the Encoder counts increase & decrease when moving the Manually move XY manually? Pull top door Picker Cup to “A9” switch out.

  • Page 110: Picker Cup Not Working Flow Chart

    Is vender plugged in? Is P1 connected to I/O Picker Go to Test Menu, Control board? Platform Movement. Cup not working Plug in Vender. Plug in connector. Visual check. Where is picker cup located? HOME NOT HOME Is plunger below target? Is plunger touching target? Is plunger Go to “A”...

  • Page 111: Picker Cup At Wrong Location Y Axis Flow Chart

    CUP AT WRONG LOCATION HIGH/LOW or Y AXIS Is shelf setting correct? Go to Test Menu, Platform Movement. Check motor Positions.. Send to home, does Y Home say On? See XY Not Send cup to “A” Working shelf. Is cup in troubleshooting.

  • Page 112: Picker Cup At Wrong Location X Axis Flow Chart

    CUP AT WRONG LOCATION LEFT /RIGHT or X AXIS Go to Test Menu, Platform Movement. Send to home, does X Home say On? See XY Not Send cup to home Working position. Does it go troubleshooting. home? Send cup to “E2-E8” See X Axis positions.

  • Page 113: Delivery Port Door Flow Chart

    DELIVERY PORT DOOR WORKS IN FACTORY DIAGNOSTICS BUT NOT IN SALES MODE Close door and do a test vend with money. Does it work? Open service door. Pull top door switch out and do a test vend with money. Does it work? Check, repair, and replace door switch components: mounting...

  • Page 114: Coin Acceptance

    COIN ACCEPTANCE ISSUES PROBLEM CAUSE Coins Returned to Customer 1. Coin Jam in Mech 1. Clear Jam and Test With No Credit Issued 2. Flight Deck Dirty 2. Clean Flight Deck 3. No Power to Mech 3. Check Harness, Changer to Atlas Board.

  • Page 115: All Coins Rejected Flow Chart

    These charts are intended as a guide to isolate and correct most problems you might encounter. Should your machine show ‘OUT OF SERVICE”, go in the TEST MODE and press “B” to list errors. ALL COINS ARE REJECTED All coins are rejected. Main Power Off / Apply power.

  • Page 116: All Bills Rejected Flow Chart

    ALL BILLS ARE REJECTED All bills are rejected. Main power Off / Apply power. disconnected. Blown I/O Board fuse. Check fuse replace as necessary. Machine is out of See Diagnostics Errors service. list to determine cause of out of service. Loose connection.

  • Page 117: Incorrect Change Dispensed Flow Chart

    INCORRECT CHANGE DISPENSED Incorrect change dispensed. Vend prices set Check price and reset if incorrectly. necessary. Coins not laying flat in Check coin tubes, clear tubes. and reload coins.. Defective Coin Mech. Replace. Defective Atlas board. Replace. Page 116 of 128...

  • Page 118: Selection Will Not Vend Flow Chart

    SELECTION WILL NOT VEND Selection will not vend. Vend price set Check price and reset if incorrectly. necessary. Insufficient credit. Check price, ensure credit is equal to or greater. Product and gate mis- Check for correct matched. product set up. Gate sticking.

  • Page 119: Ice / Frost On Evaporator Flow Chart

    ICE / FROST ON EVAPORATOR Ice / frost on evaporator. Condensate drain Clear drain. plugged. Vender not level. Level vender. Air leak. Check product door seal and harness openings in cabinet. Check gasket seals on refrigeration unit. CONDENSATE ON OUTSIDE OF PRODUCT DOOR Condensate on outside of product door.

  • Page 120: Compressor Will Not Start Flow Chart

    COMPRESSOR WILL NOT START Compressor will not start. Service door open. Close service door. Compressor is Plug Compressor in unplugged. outlet on face of AC Distribution Box. Defective Door interlock Replace. Switch. Low voltage. Check power source. Defective thermostat / Replace.

  • Page 121: Machine Not Cooling Flow Chart

    MACHINE NOT COOLING Machine not cooling. Dirty or clogged Clean. condenser. Defective thermostat / Replace. temp semsor. Restricted airflow. Check rear screen for obstructions. Ensure rear of cabinet is at least 4” (10cm) away from wall. Machine in direct Move machine. sunlight.

  • Page 122: Major Component Description

    Major Component Description AC DISTRIBUTION BOX BevMax 6 5800-6/3800-6 110 VAC units Main Power Switch / Plug Interrupts hot side of incoming power to all components in machine. 15 Amp Outlet (110 VAC) Provides power to Refrigeration unit. Transformer (T1) Provides 24 Volt power to the Controller Board.

  • Page 123: Cleaning

    CLEANING DO NOT USE A WATER JET OR NOZZLE TO CLEAN THE VENDER GLASS DOOR The display glass should be cleaned inside and out with paper towels and glass or non-abrasive all-purpose cleaner. The gasket around the product door should be wiped down using warm water, any mild general purpose, non-abrasive cleaner and a soft towel.
  • Page 124 REFRIGERATION CONDENSER Clean the condenser periodically of dirt or lint build-up. Remove the build up with a brush or vacuum, or blow the dirt out of the condenser with compressed air and approved safety nozzle. Ensure nothing obstructs air intake at the bottom of the main door. Ensure nothing obstructs air exhaust at the rear of the cabinet. COIN ACCEPTOR Follow the Coin Acceptor Manufacturer’s instructions.

  • Page 125: Electrical Diagrams & Schematics

    BevMax 6 5800-6/3800-6 Domestic Block Diagram Motor Power Interrupt Switch X Motor X Home Switch Lamp Lamp Y Motor Lamp Y Home Switch Ballast / Cup Motor Plunger in Relay Control 120 VAC switch I/O Board AC Box Cup Board Cup Sensor 24 VAC Plunger out...

  • Page 126: Block Diagram Export

    BevMax 6 5800-E6/3800-E6 Export Block Diagram X/Y Power Interrupt Switch X Motor X Home Switch Lamp Lamp Y Motor Lamp Y Home Switch Ballast / Cup Motor Plunger in 220 VAC Relay Control (24 VDC) switch I/O Board AC Box Cup Board Cup Sensor 24 VAC...

  • Page 127: Compressor Parts Diagram - Domestic

    BevMax 6 5800-6/3800-6 Compressor Parts Diagram Domestic Compressor Parts BevMax 6 5800-6/3800-6 65701270 Domestic Refrigeration Kit Item Part # Description 80250289 Compressor, Embracco FFU130HAX 115/60 (EM# 513200620) 80240217 Bracket, Capacitor FFU130HAX (EM#US-2255008) 80240213 Overload, Compressor FFU130HAX (EM#513554617) 80240214 Cover, Electrical Component FFU130HAX (EM#13555028) 80240216 Relay, Compressor Start FFU130HAX (EM#213516051) 80240218...

  • Page 128: Compressor Parts Diagram - Export

    BevMax 6 5800-E6/3800-E6 Compressor Parts Diagram Export Compressor Parts BevMax 6 5800-E6/3800-E6 65701290 Export Refrigeration Kit Item Part # Description CR0004162 Compressor, Export CR0004863 Starting Relay, Danfoss CR0004865 Cord, Relief Compressor Danfoss CR0004174 Capacitor, Compressor Start 80μF,Danfoss CR0004172 Cover, Electrical Component FFU130HAX (EM#13555028) R134A Freon (9.5oz or .269kg) Page 127 of 128...

  • Page 129: Shipping Bracket Removal

    ATTENTION! To avoid machine damage, remove the SHIPPING BOLT from the carriage prior to operating the XY system!!! View of shipping bolt 80030529 & bracket 64707109. Shipping location (bottom left corner of cabinet) Store the shipping bolt and bracket for future use as illustrated.

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