Table of Contents
Advertisement
Installation and Setup
Troubleshooting Network/Remote Control Errors
Troubleshooting Network/Remote Control Errors by Symptom
Symptom
DashBoard™ does not discover
newly added frame; newly added
frame will not connect to network
Newly added frame in
DashBoard™ that uses static IP
address will not activate (icon
stays grayed-out)
HPF9000-OM (V1.8)
The table below provides network/remote control troubleshooting
information. If cards within the frame or remote connections exhibit any of
the symptoms listed in the table, follow the troubleshooting instructions
provided.
Note:
All remote control items described here use industry standard 100/1000 Mbps
Ethernet for communication between the Network Card/frame and remote
control systems such as DashBoard™.
Standard LAN troubleshooting techniques and practices are applicable to this
usage. The RJ-45 receptacle that provides the frame connection to the LAN is
equipped with an activity status indicator that can be used to determine
activity status.
Error
• DashBoard™ may not be set
to automatically discover
added devices
• Damaged Ethernet cable or
cable connector; cable
mis-connected
• Network Card and LAN
computer on different networks
• Address conflict with other
nodes or another Network
Card
HPF-9000 PRODUCT MANUAL
Troubleshooting Network/Remote Control Errors
Corrective Action
• Make certain DashBoard™ is set to
automatically discover devices as specified
in Frame Setup Using DHCP on page 2-12.
Note: The surest method of establishing a
connection is to use static addressing
using the network card's factory fixed IP
address to establish initial connection.
When connection is established using
factory fixed IP address, the connection
can then be changed to a unique IP
address in accordance with Frame
Setup Using Static IP Address (p. 2-16).
• Make certain the Ethernet cable is properly
connected and showing activity on the LAN
switch indicators and the ETHERNET
connector indicator on the frame. Use ping
to check the connection.
• Make certain LAN hosting computer and
Network Controller Card are on same
network. During setup, computer must use
192.168.2.x network (HPF-FC card) to
accommodate the Network Card fixed static
IP address.
• Make certain that the LAN segment
containing the frame, the hosting computer,
and intermediate hubs or switches is
isolated from other parts of the network.
• Make certain this Network Card or others
have not been left with its address mode
switch set to the factory fixed static IP
address mode.
2-29
Hide quick links:
Advertisement
Table of Contents
