Recovery; Getting Help - Fractal Audio Axe-Fx III Owner's Manual

: Q The firmware update failed mysteriously. What should I do?
: A If the Axe-Fx still boots normally, just try the update again. If successive failures occur, please delete and
re-download the update file before trying again. Trying a different USB port or cable can also solve issues.
: Q After updating, my Axe-Fx will no longer boot normally.
: A See "Recovery" below.

RECOVERY

PROBLEMS DURING FIRMWARE UPGRADE
If your Axe-Fx III will not boot normally, the problem may just be the current preset. You can force the unit to load
an empty initialized preset as follows:
1. Power down the unit and wait five seconds.
2. Power on holding HOME until the boot-up progress bar first appears.
The Axe-Fx III will boot with an empty initialized preset in location 000. You can STORE this to any other location
to overwrite a problematic preset.
PROBLEMS DURING/AFTER FIRMWARE UPDATE
The Axe-Fx III has a built-in recovery system known as the "Emergency Boot Loader" to protect you against
mishaps during firmware update. To boot from the emergency boot loader:
1. Power down the unit and wait five seconds.
2. Power on holding both
3. Update as normal using Fractal-Bot.
PROBLEMS WITH GLOBAL SETTINGS OR PARAMETERS
In the very unlikely event that a problematic system parameter prevents the Axe-Fx III from booting normally, you
may use the following procedure to recover:
1. Power down the unit and wait five seconds.
2. Power on holding EDIT until the boot-up progress bar first appears.
3. Enter SETUP, open the Utilities menu, and page to Reset .
4. Select the option RESET SYSTEM PARAMETERS.
Do NOT accidentally select CLEAR ALL PRESETS!
5. Press ENTER to execute and ENTER again to confirm.

GETTING HELP

Our forum is a source of great help ranging from product Q&A to tutorials and more. Fractal Audio staff
participate in the conversation, and response times can be very fast. Find it at https://forum.fractalaudio.com.
Our wiki, maintained by members of the Fractal Audio community, is also an excellent resource:
https://wiki.fractalaudio.com
You can get support directly from Fractal Audio Systems at:
or internationally via our dealers listed at https://www.fractalaudio.com/international-ordering.
PAGE LEFT and PAGE RIGHT buttons until the Emergency Utility page appears.
https://support.fractalaudio.com
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