MediAlarm iHelp+ User Manual

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i Help+

User Guide

Thank you for choosing the iHelp. The iHelp Medical Alert was designed to

give you the mobility and freedom to go virtually anywhere, without worrying

about where to turn for help in an emergency.

With the iHelp, you never have to let the fear of a fall, medical emergency, or

unsafe situation keep you from doing the things you enjoy and remaining

independent.

Page 1

Table of Contents

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Summary of Contents for MediAlarm iHelp+

Page 1: Introducing The Ihelp
i Help+ User Guide Thank you for choosing the iHelp. The iHelp Medical Alert was designed to give you the mobility and freedom to go virtually anywhere, without worrying about where to turn for help in an emergency. With the iHelp, you never have to let the fear of a fall, medical emergency, or unsafe situation keep you from doing the things you enjoy and remaining independent.
Page 2: Table Of Contents
Table of Contents Introducing the iHelp …………………………………………… What’s Included in the Box …………………………………………………… 3 iHelp Product Features ……………………………………………………….. 5 Setting Up Your iHelp (Charging & Turning it On) …………………………. 6 Testing Your Unit ………………………………………………………………. 6 Answering a Call ………………………………………………………………. 7 Hanging Up the Call ……………………………………………………………...
Page 3: What's Included In The Box
What’s Included in the Box 1) iHelp with pre-installed rechargeable battery 2) Wall Power Adapter 3) Charging Cable 4) Breakaway Neck Lanyard ©2017. Medi Alarm. All rights reserved. Page 3...
Page 5: Ihelp Product Features
iHelp Product Features Feature Description One-Touch Operation • Press the button for two seconds and your call is placed. Lightweight • 45 grams - comfortable to carry or wear. Small in Size • 63 mm x 46 mm x 17 mm - compact yet powerful. Loud •...
Page 6: Setting Up Your Ihelp (Charging & Turning It On)
Charging the iHelp Battery Plug in charging cradle The blue charging The unit is fully and place pendant into lights will flash every 5 charged when the the cradle for 2-3 hours. seconds when charging. blue lights stay on. Turning the iHelp ON or OFF Turning ON - Placing the iHelp into the cradle turns the unit on.
Page 7: Answering A Call
NOTE: A green light around the button on your iHelp indicates the unit is in use. If an emergency call is attempted to be placed and there is no cell signal, the unit will announce “No wireless coverage, the call cannot be placed.” Answering a Call Press the grey...
Page 8: How To Hold For Best Audio
How to Hold the iHelp For the Best Audio Your emergency contact should be able to hear you if you are wearing the iHelp unit on your arm, neck, or belt. However, for optimal audio, it is best to hold the iHelp approximately 25-30 cm in front of your mouth.
Page 9: Geo-Fencing
Geo-Fencing A geo-fence is a virtual (or invisible) border that you and your contact would create using the iHelp’s phone APP. If the iHelp user crosses that invisible circular border, the contact can be notified by text. Charging Cradle with Speaker & Remote Button (with Accessory Pack only) The wearable remote button enables you to ‘dock’...
Page 10: Wearing Your Ihelp
Wearing your iHelp Your iHelp should be worn at all times except when sleeping. You have the option of wearing it around your neck, on the belt clip, around your wrist, or simply carrying it in your pocket. Breakaway Lanyard Our lanyard is designed with a break-away safety...
Page 11: Battery Charging
Medicine Reminder This must be programmed with the phone APP. Refer to the Phone APP User Guide for further instructions. Changing the SIM Card & Resetting the iHelp Your iHelp should be turned off before changing the SIM card. Make sure that the size of the SIM card used is that of a Micro- SIM.
Page 12: Terms And Conditions
Terms and Conditions Installation and operation of the iHelp is the sole responsibility of the User. It is the User’s exclusive responsibility to test all functions and ensure the equipment is in good working condition. User or purchaser is solely responsible for testing the iHelp equipment as described in this user guide.
Page 13: Safety Precautions And General Warnings
Safety Precautions and General Warnings A minimum separation of 15 cm should ALWAYS be maintained between your iHelp and an implantable medical device for two reasons: (1) to avoid potential interference with the iHelp’s wireless functionality, and (2) to avoid the strong magnetic forces of the rare earth magnet contained within the iHelp.