1. Manuals
  2. Brands
  3. AT&T Synapse Manuals
  4. Telephone
  5. SB67030
  6. User manual

AT&T Synapse SB67030 User Manual

Deskset
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User's Guide
SB67030 Deskset

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SB67030 and is the answer not in the manual?

Questions and answers

Summary of Contents for AT&T Synapse SB67030

  • Page 1 User’s Guide SB67030 Deskset...

  • Page 3: Table Of Contents

    Procedures ................... 13 Additional Documentation ............................................14 Installation Introduction..................................................15 Initial Precautions................................................16 SB67030 Desk Set Components .......................................... 17 Attaching Deskset Stand ............................................18 Cable Connection................................................19 Wall Mounting................................................... 21 Technical Specification ............................................... 23 Typical Network Configurations..........................................
  • Page 4 Call Forward Notification ..............67 SB67030 Deskset User’s Guide - Content...
  • Page 5 Software Upgrade ..................90 Deskset Information..............................................91 Setting up Do Not Disturb ............................................92 Voice Mail Access Voicemail ................................................94 Messages Feature................................................95 Message Playback ................................................97 Forwarding a Message ..............................................99 SB67030 Deskset User’s Guide - Content...
  • Page 6 Voicemail messages in Call Logs ............... 124 Storing Call Log Entries............................................125 Deleting Call Log Entries ............................................126 Making a Call Dialing Rules ................................................... 129 The Idle Screen................................................130 SB67030 Deskset User’s Guide - Content...
  • Page 7 Conference with Call Log ................163 SB67030 Deskset User’s Guide - Content...
  • Page 8 Ignoring a Call................................................187 Handset Interaction Introduction..................................................188 Idle Screen..................................................189 Locating the Handset..............................................191 Ignoring a Call................................................192 Incoming Ring: Deskset Answers ........................................193 Incoming Ring Event: Handset Answers....................................... 194 Held Calls on Both Devices........................................... 195 SB67030 Deskset User’s Guide - Content...
  • Page 9 IDLE ................203 SB67030 Deskset User’s Guide - Content...

  • Page 10: Introduction

    This User’s Guide provides a complete set of instructions to guide you through operation of your SB67030 Deskset. Operating these devices does not require the technical expertise of a traditional system administrator or IT professional, However, we recommend that you make one person responsible for controlling the system-wide features described in this guide.

  • Page 11: Navigation

    Manage Call Handset Trouble Navigation Your SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous topic.Figure 1 illustrates the navigation conventions for this user guide. Chapter Tabs...

  • Page 12: In This Manual

    CAUTION A caution means that damage to equipment is possible. A tip provides information that can assist you in performing a procedure. Tip A tip provides information that can assist you in performing a procedure. SB67030 Deskset User’s Guide - Preface...

  • Page 13: Procedures

    The procedures in this manual are contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in Figure 2. Figure. 2 Sample Procedure SB67030 Deskset User’s Guide - Preface...

  • Page 14: Additional Documentation

    Manage Call Handset Trouble Additional Documentation This CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and the 7610 Cordless Headset (Optional). The documentation set includes; 67020 Gateway System Administrators Guide 7610 Cordless Headset User’s Guide SB67040 Remote Handset User’s Guide...

  • Page 15: Introduction

    H A P T E R NSTALLATION Introduction This chapter provides information for physically installing your SB67030 Desk Set. Configuring and setting up the features is cover in “Overview” on page 25. Installation consists of the following functions: 1. “Initial Precautions” on page 16 2.

  • Page 16: Initial Precautions

    Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting. Excessive dust sources such as a workshop or garage. Excessive moisture. Extremely low temperature. Mechanical vibration or shock such as on top of the washing machine or workbench. SB67030 Deskset User’s Guide - Installation...

  • Page 17: Sb67030 Desk Set Components

    Setup Mail Directory CallLog Call Manage Call Handset Trouble SB67030 Desk Set Components Figure 3 illustrates the components shipped with the SB67030 Desk Set Deskset Base Deskset Base Power Cable Ethernet Network Cable Handset Figure. 3 SB67030 Desk Set Components...

  • Page 18: Attaching Deskset Stand

    Call Manage Call Handset Trouble Attaching Deskset Stand The SB67030 Desk Set operates either on the desktop or mounted on the wall. The desktop setup provides for two positions, Option 1 ° ° at 45 and Option 2 at 60 To attach the deskset stand: 1.

  • Page 19: Cable Connection

    Figure 7. Plug the power adapter into a power outlet not controlled by a wall switch. Observe that the keys flash and the LCD display illuminates. DC Power Figure. 7 Power Connector SB67030 Deskset User’s Guide - Installation...
  • Page 20 Plug the other end of the ethernet cable into the PC. Figure. 8 Network Connections If you do not have PC connected to the network: 1. Plug the network cable into the jack on the back of the deskset identified in Figure 8. SB67030 Deskset User’s Guide - Installation...

  • Page 21: Wall Mounting

    Wall Mounting The telephone base comes with the bracket for desktop use (See “SB67030 Desk Set Components” on page 17). Wall mounting requires a telephone outlet wall mounting plate with mounting studs that you must purchase from a hardware or consumer electronics retailer.
  • Page 22 Call Manage Call Handset Trouble To mount the SB67030 Desk set: Plug the ethernet cable into the jack on the back of the deskset. Plug the power adapter into the connector on the back of the deskset. 3. Place the telephone base mounting plate above the mounting studs as shown in Figure 11.

  • Page 23: Technical Specification

    Mail Directory CallLog Call Manage Call Handset Trouble Technical Specification Table 2 identifies the SB67030 Desk Set features and associated technical specifications. Table 2 Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ Base: 1921.536-1928.448 MHZ...

  • Page 24: Typical Network Configurations

    Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Table 2 Technical Specifications Feature Specification Base:5.1V DC @1700mA Gateway:5.1V DC @1700mA Typical Network Configurations SB67030 Deskset User’s Guide - Installation...

  • Page 25: Overview

    H A P T E R VERVIEW Introduction This s section provides a description of the functions and features of the SB67030 Deskset. The Deskset provides a user interface for the Business Telephone System. The complete telecommunications system includes: SB67020 System Gateway - The System Gateway provides control for system components and access to external communications networks.
  • Page 26 2. “Programmed Operations Keys” on page 29 3. “Call Appearance (CA)” on page 30 4. “Function Keys” on page 35 5. “Liquid Crystal Display (LCD) Screen” on page 28 6. “The Idle Screen” on page 41 SB67030 Deskset User’s Guide - Overview...

  • Page 27: Display And Key Functions

    Directory Call Log Call Manage Call Handset Trouble Display and Key Functions Figure 13 identifies and describes the main display and key functional areas for the SB67030 Deskset Liquid Crystal Display (LCD) Voicemail Indicator Provides the Graphical User Illuminates when a message...

  • Page 28: Liquid Crystal Display (Lcd) Screen

    Figure 14 identifies the basic elements and describes the call functions. of the Liquid Crystal Display. This display provides the user interface for the SB67030. Desk Set, and changes based on the task being performed. The initial screen (See “The Idle Screen” on page 41) displays when the system is first turned on or when there is no call activity.

  • Page 29: Programmed Operations Keys

    Programmed Operations Keys The SB67030 Desk Set provides two sets of programmed operation keys, Call Appearance and Programmed, as illustrated in Figure 15. The keys function changes according to the current operation being performed. The five Call Appearance keys on the right side allow you to handle multiple calls.

  • Page 30: Call Appearance (Ca)

    You dial the outgoing call from Call Log, Redial, and Directory where there is no name information in the record There is no name information in the CID with an external incoming call Figure. 16 Sample Call Appearance Screen SB67030 Deskset User’s Guide - Overview...

  • Page 31: Call Appearance (Ca) Icons

    Call Appearance (CA) Icons The SB67030 Desk Set displays call appearance icons at any given time for the five programmed operation keys, allowing you to handle multiple calls. Call Appearance icons show call status, and compliment the LED status indications in the programmed operation keys.

  • Page 32: Call Appearance (Ca) Operation

    CA slot. When all the Call Appearances are in use, you will not be able to gain a Call Appearance by lifting the receiver, or by pressing SPEAKER, or HEADSET. You will be notified of this condition and prompted to free up a Call Appearance. SB67030 Deskset User’s Guide - Overview...
  • Page 33 For example, if a number is highlighted in the Call Log, pressing the CA next to that entry will not call the listed number. Pressing a Call Appearance will reserve an available Call Appearance and the Call Appearance screen displays. SB67030 Deskset User’s Guide - Overview...

  • Page 34: Call Appearance (Ca) Timer

    The CA timer will reset to zero. The Active time will be stored and added to the Active call timer once the call is unheld. Incoming Ring The call timer will start as soon as the Caller ID information is displayed on the screen. SB67030 Deskset User’s Guide - Overview...

  • Page 35: Function Keys

    Toggles mute on active call. Speaker Hold Redial Routes audio to speakerphone. Accesses the outgoing call Places current active call on Can be used to go off-hook. log. hold. Figure. 17 SB67030 Desk Set Function Keys SB67030 Deskset User’s Guide - Overview...

  • Page 36: Programmed Keys

    To view the additional keys, press the More 1/2 or More 1/3 keys. Table 5 shows soft key positions for most major modes. Table 5 Programmed Key By Position Mode Key 1 Key 2 Key 3 Key 4 Idle Directory Extension List Call Log Pre-Dial Redial Dial Voicemail SB67030 Deskset User’s Guide - Overview...
  • Page 37 Handset Trouble Table 5 Programmed Key By Position Mode Key 1 Key 2 Key 3 Key 4 Play/Record Greeting Incoming Ring Quick Dial Page Park List DND Settings Active Call Held Call Register/De Register SB67030 Deskset User’s Guide - Overview...
  • Page 38 Moves to next set of programmed operation keys. If this button is present, there are more than four programmed operation keys available. Numeric designation indicates current page. More 1/3 indicates that user is on page one of three SB67030 Deskset User’s Guide - Overview...
  • Page 39 Initiates Do Not Disturb. Plays message. Saves message annotation and goes to next step in Records an audio clip. message forward function. Drops selected call in conference. Registers Cordless Handset or Headset in registration menu. SB67030 Deskset User’s Guide - Overview...
  • Page 40 Silences ringer during incoming call event and Transfer confirmation. either goes back to previous mode or goes to next incoming call. Initiates recording of annotation when forwarding a Positive confirmation of choice. voicemail message. Conference confirmation. SB67030 Deskset User’s Guide - Overview...

  • Page 41: The Idle Screen

    The Idle Screen All SB67030 Desk Set operation begin from the Idle screen shown in Figure 18. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls.

  • Page 42: Status Indication

    The extension name and number will be shown when on the Idle screen. The extension and name can only be modified in the Web GUI application with the ADMIN login, not the USER login. SB67030 Deskset User’s Guide - Overview...

  • Page 43: Keypad Data Entry

    The “1” dialing key searches for a space. The “#” and “*” keys have been assigned special characters as shown in Figure 22. Pressing these keys will cycle through each special character in the order shown. & ‘ Figure. 22 Special Character Assignment SB67030 Deskset User’s Guide - Overview...

  • Page 44: Search Rules

    Press DIRECTORY to display the directory list. 2. Press a dialling key in the Directory list cause the SB67030 Desk Set to search for either an exact match or the closest match as follows: If you press K [Press 5 twice] and an exact match is found, the highlight bar moves to that entry as shown in Figure 23.

  • Page 45: Introduction

    :You can configure certain functions of the AT&T Small Business System through the Browser Interface that is embedded in every SB67030 Desk Set and SB67020 Gateway. All global settings, as well as the System Directory, are distributed across the network. The Browser Interface consists of web pages with editable settings.

  • Page 46: Accessing The User Interface (Ui)

    Note: Logging in as administrator allows you to configure global settings. Logging in as a user will allow you to access local phone settings only. . Figure. 26 Menu - Deskset Settings SB67030 Deskset User’s Guide - Browser Interface...
  • Page 47 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Figure. 27 Menu - Deskset Settings SB67030 Deskset User’s Guide - Browser Interface...

  • Page 48: Call Forward-No Answer Settings

    Figure. 28 Menu - Deskset Settings Seconds before forwarding. The user may select a range from 5 to 45 seconds (in five-second increments). Extension / External Line Target Number. Enter target extension and external line numbers here SB67030 Deskset User’s Guide - Browser Interface...

  • Page 49: Editing Quick Dial Entries

    Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Editing Quick Dial Entries SB67030 Deskset User’s Guide - Browser Interface...
  • Page 50 Due to limited space on the Deskset display, names will be truncate ellipses if they do not fit on the Deskset display. If both name and numbe are left blank, then the Deskset display will show <Empty> next to the Ca Appearance. Click Apply. SB67030 Deskset User’s Guide - Browser Interface...

  • Page 51: Setup Menus

    H A P T E R ETUP ENUS Introduction Your SB67030 Desk Set ships with a factory or default settings for a variety of settings in the following categories: 1. “Setup Menus” on page 52 2. “Deskset Settings” on page 54 3.

  • Page 52: Setup Menus

    Setup Menus All SB67030 Desk Set operation begin from the Idle screen shown in Figure 29. This screen displays when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held calls.See “Liquid Crystal Display (LCD) Screen”...
  • Page 53 Directory CallLog Call Manage Call Handset Trouble Figure. 29 The SB67030 Desk Set Idle Screen To access the SB67030 Deskset setup menus: and observe that the Menu screen shown in Figure 30 1. Press MENU displays. 2. To display the Deskset Settings menu press SELECT .

  • Page 54: Deskset Settings

    3. Key Beeps [On-Off] 3. “Language” on page 57 1. English (Preset) 2. Francais Figure. 32 Menu - Deskset Settings 3. Espanol 4. “Preferred Audio” on page 58 1. Speakerphone (Set) 2. Headset SB67030 Deskset User’s Guide - Setup Menus...

  • Page 55: Display

    Call Manage Call Handset Trouble Display The Display menu provides the ability to adjust your SB67030 Desk Set LCD contrast and backlight. To access the Display menu: to display the Deskset Settings menu shown in 1. Press SELECT Figure 32 on page 54.

  • Page 56: Sounds

    9. Press the left or right NAVIGATION arrow to select On or Off. The default is On. to accept the adjustments and return to the Deskset Settings 10. Press menu shown in Figure 32 on page 54. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 57: Language

    Call Manage Call Handset Trouble Language The Language menu enables your SB67030 Desk Set to display information in English, French, or Spanish. To access the Language customization function submenus: and observe that the Menu screen shown in 1. Press MENU Figure 30 on page 53 displays.

  • Page 58: Preferred Audio

    Call Appearance will route the audio to the Figure. 39 Preferred Audio Menu preferred audio setting. Lifting the handset while on a call via speakerphone or headset will re-route audio to the handset. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 59: User Settings

    Figure. 40 Menu 6. Press at any time to cancel all entries. 7. Observe that the User Settings menu shown in Figure 42 on page 60 displays. Figure. 41 User Password SB67030 Deskset User’s Guide - Setup Menus...
  • Page 60 Figure. 42 Menu - User Settings page 69 Play/Rec Personal Name Play/Rec Personal Name 5.“Cordless Registration” on Handset (Not registered) page 72 Headset (Not registered) 6.“Password” on page 75 1. Set/Change Password 2. Clear Password SB67030 Deskset User’s Guide - Setup Menus...

  • Page 61: Greetings

    Note You cannot delete or record over the Pre-Set Greeting. See “Recording A Greeting” on page 62. Figure. 44 Greeting Not Recorded To record a new greeting see “Recording A Greeting” on page 62. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 62: Recording A Greeting

    Handset Trouble Recording A Greeting Your SB67030 Desk Set provides the ability to record a greeting up to 60-seconds long. The procedure for recording a Primary and Secondary greeting are the same. To record either a Primary or Alternate greeting: 1.

  • Page 63: Call Forwarding All

    “Call Fwd All - Outside Line” 6. Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67. Figure. 48 Call Forward All SB67030 Deskset User’s Guide - Setup Menus...

  • Page 64: Call Fwd All Voicemail (Vm)

    If Call Forward All is activated, the FWD ON status notification appears in Idle mode. Setting Call Forward All sets the Call Forward-No Answer settings to OFF. Figure. 50 Call Forward - VM Splash SB67030 Deskset User’s Guide - Setup Menus...

  • Page 65: Call Fwd All - Extension

    Settings menu shown in Figure 47 on page 63. If an invalid, or no extension has been entered, an Invalid Extension Number splash appears as shown and you will remain in the Call Forward All screen. Figure. 52 Enter Extension SB67030 Deskset User’s Guide - Setup Menus...

  • Page 66: Call Fwd All - Outside Line

    CID of the original caller with no indication that it is a forwarded call If Call Forward All is activated, the FWD ON status notification appears in Idle mode. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 67: Call Forward Notification

    Mail Directory CallLog Call Manage Call Handset Trouble Call Forward Notification 1. Call Fwd All Voicemail (VM) notification 2. Call Fwd All - Extension indication 3. Call Fwd All - Outside Line Notification SB67030 Deskset User’s Guide - Setup Menus...

  • Page 68: Voicemail Memory

    Voicemail. This screen is for informational purposes only. Figure. 55 User Settings - Voicemail to return to the User Settings menu shown in 5. Press Figure 40. Figure. 56 Voicemail Status SB67030 Deskset User’s Guide - Setup Menus...

  • Page 69: Name Recording

    Recording menu shown in Figure 58 Figure. 58 Name Recording 8. To record your personal name see “Personal Name Recording” on page 70 9. To play the Pre-set name see “Pre-Set Name” on page 71. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 70: Personal Name Recording

    The screen changes to display 7. Press to review the name recording. 8. Press when your review is complete and the User Settings menu displays. Figure. 60 Name Recording SB67030 Deskset User’s Guide - Setup Menus...

  • Page 71: Pre-Set Name

    “Extension XXX”, with X being the extension number. This voice tag will be generated from the voice library when your review is complete and the User Settings 5. Press menu displays. Figure. 62 Pre-Set Name SB67030 Deskset User’s Guide - Setup Menus...

  • Page 72: Cordless Registration

    7. See “To deregister a cordless device:” on page 74. WARNING The registration process must also be initiated on the Handset otherwise registration cannot proceed. It does not matter which device starts the registration process first. Figure. 64 Cordless Registration SB67030 Deskset User’s Guide - Setup Menus...

  • Page 73: Register A Cordless Device

    4. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Registered. Figure. 65 Handset Not Registered Figure. 66 Registration in Progress , to return to the Cordless Registration screen (See 5. Press Figure 64 on page 72). SB67030 Deskset User’s Guide - Setup Menus...

  • Page 74: Deregister A Cordless Device

    5. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Not Registered. Figure. 67 Handset Registered Figure. 68 Deregistration Confirmation The Cordless Handset must also deregister itself from the Deskset to complete the deregistration process. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 75: Password

    8. The system returns to the Password screen. Once the password has been cleared, password entry will no longer be necessary for User Settings and Voicemail. Figure. 70 Password SB67030 Deskset User’s Guide - Setup Menus...

  • Page 76: Change User Password

    User Settings menu shown in Figure 42 on page 60. Note Passwords must be a minimum of four digits and a maximum of six. Figure. 72 Password Saved SB67030 Deskset User’s Guide - Setup Menus...

  • Page 77: Admin Settings

    5.“IP Settings” on page 85 1. IP Configuration <Auto/Static> 2. Set/Edit Static IP 3. IP Status 6. “Reset User Password” on page 89 Figure. 74 Admin Settings 7.“Software Upgrade” on page 90 Software upgrade screen SB67030 Deskset User’s Guide - Setup Menus...

  • Page 78: Call Fwd - Na

    Call Fwd-NA to Voicemail. If Call Forward All is on, these settings will not apply. 4. Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67 SB67030 Deskset User’s Guide - Setup Menus...

  • Page 79: Call Forward - No Answer To Voicemail

    Admin Settings menu 6. Press 7. Observe that the Call Fwd - NA Confirmation screen shown in Figure 77 displays when a call is received. Figure. 77 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus...

  • Page 80: Call Forward - No Answer To An Extension

    Admin Settings menu 8. Press 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 79 displays when a call is received. Figure. 79 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus...

  • Page 81: Call Forward - No Answer To An Outside Line

    Admin Settings menu 8. Press 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 81 displays when a call is received. Figure. 81 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus...

  • Page 82: Fwd/Trans To Line

    [Disabled]. as shown in Figure 83. to accept the changes and return to the Admin Settings 5. Press menu shown in Figure 74 on page 77. Figure. 82 Fwd/Trans to line Figure. 83 Toggle Fwd/Trans SB67030 Deskset User’s Guide - Setup Menus...

  • Page 83: Restore Default Settings

    77. 2. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the Restore Default Settings and press SELECT display Figure 84. 3. Press to confirm. Figure. 84 Restore Default SB67030 Deskset User’s Guide - Setup Menus...

  • Page 84: Event Log

    4. All events in the Event Log are cleared and the system displays an empty Event Log. Note This screen is for informational purposes only. Figure. 86 Admin Settings - Event Log SB67030 Deskset User’s Guide - Setup Menus...

  • Page 85: Ip Settings

    For example, enter “192.168.0.1” instead of “192.168.000.001” SB67030 Deskset User’s Guide - Setup Menus...

  • Page 86: Ip Configuration

    4. Press the left or right NAVIGATION arrow to toggle between [Auto] and [Static]. to accept the changes and return to the Admin Settings 5. Press menu shown in Figure 74 on page 77. Figure. 88 IP Configuration SB67030 Deskset User’s Guide - Setup Menus...

  • Page 87: Set/Edit Static Ip

    Note When enters the edit mode for the first time, the cursor will be positioned at the beginning of the top field. If all the fields have been filled, the cursor will be positioned at the end of the top field. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 88: Ip Status

    NAVIGATION key will do nothing. If you are at the top of the page, pressing the up NAVIGATION key will do nothing. when your review is complete and the User Settings menu 5. Press displays. SB67030 Deskset User’s Guide - Setup Menus...

  • Page 89: Reset User Password

    Figure. 91 Reset User Password Note The user will now be able to access User settings and Voicemail without entering a password. Figure. 92 User Password Confirm SB67030 Deskset User’s Guide - Setup Menus...

  • Page 90: Software Upgrade

    2. Press 7 on the keypad or press the down NAVIGATION arrow six times to highlight the Software Upgrade and press SELECT display Figure 91. when your review is complete and the User Settings 3. Press menu displays. Figure. 93 Software Upgrade SB67030 Deskset User’s Guide - Setup Menus...

  • Page 91: Deskset Information

    3. Press the down NAVIGATION arrow to access the additional information shown in Figure 95. when your review is complete and the User Settings 4. Press Figure. 94 Deskset Information menu displays. Figure. 95 Deskset Information SB67030 Deskset User’s Guide - Setup Menus...

  • Page 92: Setting Up Do Not Disturb

    5. DND ON will now disappear or appear in the top right of the display as shown in Figure 97. Figure. 96 Idle Screen 6. Press to return to Idle at any time. gure. 97 DND Settings Figure. 98 DND Set SB67030 Deskset User’s Guide - Setup Menus...
  • Page 93 H A P T E R OICE Your SB67030 Deskset Voicemail system provides the ability to capture important messages and save, replay, or forward those messages. The message LED shown in Figure 99 lights up when there are one or more new message and the # New Messages displays on the Idle screen.

  • Page 94: Access Voicemail

    Handset Trouble Access Voicemail To access the voicemail: 1. Your SB67030 Deskset Voicemail system displays the number of new voicemail messages during idle as shown in Figure 100. A message is considered new if it has not been played. Pressing SELECT .

  • Page 95: Messages Feature

    Clears all new Initiates Message Performs deletion operation keys messages. Forward function. of multiple available. More 1/ records. 3 indicates that user is on page Marks all new one of three messages. SB67030 Deskset User’s Guide - Voice Mail...
  • Page 96 Manage Call Handset Trouble The SB67030 Deskset Voicemail system features include: There is a maximum of 30 minutes recording time (no limit on number of messages). If this limit is reached while recording is in progress, the message will cut short and the far-end caller will be notified with a voice prompt.

  • Page 97: Message Playback

    Manage Call Handset Trouble Message Playback The SB67030 Deskset Voicemail system provides the ability to play a single message or all of the messages in the system. Play a single message 1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 102.
  • Page 98 Press CANCEL to return to the messages list with the highlight on the last played message. Figure. 104 Play All Messages All messages played will have the NEW tag removed. There will be no Time Stamp announcements. SB67030 Deskset User’s Guide - Voice Mail...

  • Page 99: Forwarding A Message

    Figure. 106 Forward Message appears after a digit is entered. This key deletes the character before the blinking cursor. Pressing the left or right NAVIGATION key will move the blinking cursor. SB67030 Deskset User’s Guide - Voice Mail...
  • Page 100 Figure. 107 Forward Message 11. Observe that the Message Forwarded screen shown below appears. Figure. 108 Message Extension 12. The forwarded message will appear in the recipient’s Message list. SB67030 Deskset User’s Guide - Voice Mail...

  • Page 101: Forward To Additional Extensions

    Figure. 109 Message List 6. Observe that the Message Forwarded screen shown below appears. Figure. 110 Message List The forwarded message will appear in the recipient’s Message list. SB67030 Deskset User’s Guide - Voice Mail...

  • Page 102: Recording An Audio Annotation

    The current recorded message will be deleted. Press and observe that the screen shown in Figure 111 displays. Press to forward the message with the audio annotation attached. Figure. 112 Message Introduction SB67030 Deskset User’s Guide - Voice Mail...

  • Page 103: Status Notifications

    Status Notifications Voicemail status indications: Your SB67030 Deskset Voicemail system provides two indications of voicemail status: 1. If there is less than five minutes recording time remaining, a < 5 min status notification appears in status notification area. as shown in Figure 113 If Voicemail is full, a VMFull status notification will appear in status notification area as shown in Figure 114.

  • Page 104: Deleting Messages

    When the entry you wish to delete is highlighted, then press Observe that the message is removed from the list and the next messages is highlighted as shown in Figure 116 Figure. 115 Deleting Messages Figure. 116 Deleted Message SB67030 Deskset User’s Guide - Voice Mail...
  • Page 105 Press and observe that the Messages screen displays with the message counter at 0/0 messages and no programmed operation keys Figure. 117 Messages List available. Figure. 118 Delete All Message SB67030 Deskset User’s Guide - Voice Mail...

  • Page 106: Clear Message Flags

    Figure 122 displays. 2. Press the up or down NAVIGATION button to highlight the desired message. 3. Press to flag the currently highlighted message only as new. Figure. 122 Message List Figure. 121 Message List SB67030 Deskset User’s Guide - Voice Mail...

  • Page 107: Voicemail Remote Operations

    Press 0 to access the operator. Record a message and then press 0 to access the operator. Enter 4. Enter the Main Menu after entering a valid password Operator Password Figure. 123 Voicemail Flow 1 SB67030 Deskset User’s Guide - Voice Mail...

  • Page 108: Directory

    Press * to return to the Main Menu. Skip This Current Forward 8 Pause Message Message Seconds Playback Repeat Jump Return to Previous Back 8 Main Message Seconds Menu Figure. 124 Remote Voicemail - 2 SB67030 Deskset User’s Guide - Voice Mail...

  • Page 109: Directory

    5. Select one of the following options: Press 1 to review the recording. Record Record Press 3 to re-record the greeting. Primary Alternate Secondary Press 9 to accept the greeting. Record Greeting Recording Figure. 125 Remote Voicemail - 3 SB67030 Deskset User’s Guide - Voice Mail...

  • Page 110: Introduction

    2. “Creating a New Directory Entry” on page 113 3. “Editing a Directory Entry” on page 114 4. “Deleting a Directory Entry” on page 115 5. “Directory Sort” on page 116 6. “Directory List” on page 117 SB67030 Deskset User’s Guide - Directory...

  • Page 111: Using The Directory

    The maximum number of directory entries is 200. (100 system-wide entries, 50 personal entries, and up to 50 extensions can be installed on the network.) Only a system administrator can edit System and Extension entries. SB67030 Deskset User’s Guide - Directory...

  • Page 112: List Scrolling Rules

    If the highlight bar is at the top of the screen but not on the first entry, pressing the up NAVIGATION arrow will move the highlight bar to the previous entry and all list entries will scroll down by one entry (see example below). SB67030 Deskset User’s Guide - Directory...

  • Page 113: Creating A New Directory Entry

    The pause will appear as a ‘p’ in the field and will be counted as a digit. e. 128 Personal Entry 6. Press to return to the directory list shown in Figure 127. SB67030 Deskset User’s Guide - Directory...

  • Page 114: Editing A Directory Entry

    ‘p’ in the field and will be counted as a digit. 6. Press to return to the directory list shown in Figure 127 on page 113. Figure. 130 Edit Directory SB67030 Deskset User’s Guide - Directory...

  • Page 115: Deleting A Directory Entry

    3. Press . to display the screen shown in Figure 132 4. Press and observe that the confirmation splash appears. Figure. 131 Directory List 5. Press to confirm the deletion. Figure. 132 Delete Entry SB67030 Deskset User’s Guide - Directory...

  • Page 116: Directory Sort

    Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays. Figure. 133 Directory List Figure. 134 Last Name Sort SB67030 Deskset User’s Guide - Directory...

  • Page 117: Directory List

    You may also change the default list by pressing when the desired default list option is highlighted in the menu. When a default option is selected, the Directory will always list entries according to the default criteria. Figure. 137 Directory List SB67030 Deskset User’s Guide - Directory...

  • Page 118: Non-Alphabetical Character Sort Rules

    Special non-alphabetic characters can be entered in the directory name fields. If these characters are entered as the first character in the name field, the system will sort in the following ascending order shown from left to right: Space & ‘ SB67030 Deskset User’s Guide - Directory...

  • Page 119: Call Log

    5. “Storing Call Log Entries.” on page 125 You can display the call log shown in Figure on page 120 by either pressing CALL LOG or highlighting # New Calls in the Idle screen and pressing SELECT. SB67030 Deskset User’s Guide - Call Log...

  • Page 120: Using The Call Log

    Call Log entry, but deleting the message will. Un-highlighted entries display the time for calls received after 12:00am on the current day. Call received before 12:00am on the current day will display the date. SB67030 Deskset User’s Guide - Call Log...

  • Page 121: List Scrolling Rules

    (see example below). Pressing the up or down NAVIGATION key cycles through Call Log entries, while pressing the left or right navigation key cycles through dialing options SB67030 Deskset User’s Guide - Call Log...

  • Page 122: Missed Call Notification

    Pressing SELECT when the notification is highlighted will take the user to the Call Log where new calls only are displayed (i.e. calls that have not been reviewed and are tagged as “NEW”) Figure. 140 New Call Log SB67030 Deskset User’s Guide - Call Log...

  • Page 123: Reviewing The Call Log List

    Figure. 143 Call Log Details voicemail. When viewing Call Log details, you can call the number listed, save the number in the directory, delete the entry, or play the associated voicemail message (if available). SB67030 Deskset User’s Guide - Call Log...

  • Page 124: Voicemail Messages In Call Logs

    Call Log or goes to another feature, password entry will be necessary next time the Messages feature is accessed. Figure. 146 Message Detail When the message playback completes, the system returns you to the Call log. SB67030 Deskset User’s Guide - Call Log...

  • Page 125: Storing Call Log Entries

    Last Name field. 5. Note that the system will not be checking for duplication in stored entries. 6. Press to return to the Directory list shown in Figure 149. Figure. 149 Directory List SB67030 Deskset User’s Guide - Call Log...

  • Page 126: Deleting Call Log Entries

    Call Log screen shown in Figure 150. 2. Press and observe that the highlighted entry is removed from the list and the next entry appears as shown in Figure 151. Figure. 150 Call log Figure. 151 Deleted Entry SB67030 Deskset User’s Guide - Call Log...
  • Page 127 3. Press to confirm the deletion 4. All entries will disappear and there will be no programmed operation keys available as shown in Figure 155. Figure. 154 Call log 2 Figure. 155 Confirmation Screen SB67030 Deskset User’s Guide - Call Log...

  • Page 128: Making A Call

    AKING A The SB67030 Desk Set provides several methods for making a call. If you are in idle mode or have calls on hold, you can press a dialing key 1-9, then go off-hook. This is referred to as Pre- dialing.

  • Page 129: Dialing Rules

    - defined by a 3 digit number with a leading 1. Emergency call 911 or 9911 Emergency services can be accessed either by dialing 911, or 9-911 (where the leading 9 is used to access an external line). SB67030 Deskset User’s Guide - Making a Call...

  • Page 130: The Idle Screen

    The Idle Screen All SB67030 Desk Set call operation begins from the Idle screen shown in Figure 156. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls.

  • Page 131: Pre-Dialing

    The highlight is treated as a cursor. Once the call becomes active then the highlight bar will appear on the CA slot Figure. 158 Call Appearance SB67030 Deskset User’s Guide - Making a Call...

  • Page 132: Active Call Screen

    Mail Directory CallLog Call Manage Call Handset Trouble Active Call Screen The SB67030 Desk Set call appearance screen shown in Figure 159 Table 17 Figure. 159 The SB67030 Call Appearance Screen Table 18 Call Appearance Programmed Keys Description Description Description...

  • Page 133: Live Dialing

    5. Enter the number you want to dial. No further key presses are necessary. The Active Call screen shown in Figure 162 displays. Wait for the number to dial and connect with the call recipient. 6. Auto-hyphenation applies when you dial. Figure. 162 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 134: Using The Extension List

    When reviewing the Extension list, you may call the highlighted extension. Pressing the up or down navigation key cycles through Extension list entries. The Keypad Data Entry quick search function is available when viewing the Extension list. SB67030 Deskset User’s Guide - Making a Call...

  • Page 135: Calling An Extension In Idle Mode

    5. Press SELECT, SPEAKER, or HEADSET to dial the number. 6. Observe that the number is dialed and the Active Call screen shown in Figure 167 displays. Figure. 167 Active Call Figure. 166 Extension list SB67030 Deskset User’s Guide - Making a Call...

  • Page 136: Calling An Extension From Dial

    Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays. Figure. 170 SB67030 Deskset User’s Guide - Making a Call...

  • Page 137: Calling From The Directory

    4. Press SELECT, SPEAKER, or HEADSET to dial the number. Figure. 172 Directory Screen Figure. 171 5. Observe that the number is dialed and the Active Call screen shown in Figure 173 displays. Figure. 173 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 138: Calling From The Call Log

    Call Log” on page 120. Press SELECT, SPEAKER, or HEADSET to dial the number. 6. Observe that the number is dialed and the Active Call screen shown in Figure 176 displays. Figure. 176 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 139: Calling From Call Log Details

    Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays. Figure. 179 Call Details Figure. 180 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 140: Calling From Voicemail

    5. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays. Figure. 183 Active Call Note that a “9” will be automatically prefixed to the digit string before the number is dialed out. SB67030 Deskset User’s Guide - Making a Call...

  • Page 141: Using Quick Dial

    The CA LED will not flash while in Quick Dial mode, but a ringtone will be heard. Quick Dial maintains control of all programmed keys until it is terminated. Quick Dial edit is only available through the WebUI. The Quick Dial entries are not associated with the Directory database SB67030 Deskset User’s Guide - Making a Call...

  • Page 142: Calling From Quick Dial

    Note The quick dial entries do not correspond to Call Appearances and are not associated with the directory entries. Pressing a quick dial entry in the CA3 spot will not reserve an off-hook line on CA3 Figure. 187 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 143: Using The Redial List

    Description Description Stores number in Performs a Moves to next set local directory. permanent of programmed deletion. operation keys. Shows you more Performs deletion details for a of multiple particular entry. records. SB67030 Deskset User’s Guide - Making a Call...
  • Page 144 Redial list is empty, no soft keys will be available. When reviewing Redial entries, you can call the number listed in the highlighted entry. The Keypad Data Entry quick search function is not available in Redial SB67030 Deskset User’s Guide - Making a Call...

  • Page 145: Calling From Redial

    Handset to dial the number.l 4. Observe that the number is dialed and Figure. 191 Redial Screen Figure. 190 Idle Screen the Active Call screen shown in Figure 192 displays. Figure. 192 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 146: Calling From Redial Details

    Handset to dial the number.l 6. Observe that the number is dialed and the Active Call screen shown in Figure 196 displays. Figure. 195 Redial Details Figure. 196 Active Call SB67030 Deskset User’s Guide - Making a Call...

  • Page 147: Storing Redial Entries

    The number will automatically populate the Number field. to display the Directory screen shown in Figure 199. 4. Press Note The system will not check for duplication in stored entries. Figure. 199 Directory List SB67030 Deskset User’s Guide - Making a Call...

  • Page 148: Deleting Redial Entries

    Redial screen shown in Figure 202. 4. Press to display the Redial prompt screen shown in Figure 203. Figure. 203 Deleted Entry Figure. 202 Redial List 2 5. Press to confirm deletion. SB67030 Deskset User’s Guide - Making a Call...

  • Page 149: Introduction

    Handset Trouble H A P T E R ANAGEMENT Introduction The SB67030 Deskset call management includes the following functions; “Call Management” on page 150 “Transferring a Call” on page 151 “Conference a Call” on page 160 “Call on Hold” on page 171 “Parking a Call”...

  • Page 150: Call Management

    Handset Trouble Call Management The SB67030 Desk Set call management functions begin with the Active Call screen shown in Figure 204 and described in Table 21. Figure. 204 The SB67030 Call Management Screen Table 21 The SB67030 Call Management Screen Description...

  • Page 151: Transferring A Call

    Transferring a Call The SB67030 Desk Set can transfer an active or a held call to an external call or an internal extension. An unsupervised transfer occurs if the user does not communicate with the transfer recipient. In this case, the call may be transferred while dialing out to the transfer recipient.
  • Page 152 “Transferring to Call Log” on page 155 “Transferring to Directory” on page 156 “Transferring to Redial List” on page 157 “Transferring to Held Calls” on page 158 “Transferring to Quick Dial” on page 159 SB67030 Deskset User’s Guide - Call Management...

  • Page 153: Transfer To An Internal Extension

    Call Transferred splash screen shown in Figure 208 for 2 seconds. Figure. 208 Call Transferred 7. When the transfer is complete you Figure. 207 Transfer Pending will return to Idle. SB67030 Deskset User’s Guide - Call Management...

  • Page 154: Transfer To An External Number

    5. If there are no other calls on hold you will return to Idle. If there are still calls on hold you will return to held Call Figure. 212 Call Transferred Appearances. Figure. 211 Transfer Pending SB67030 Deskset User’s Guide - Call Management...

  • Page 155: Transferring To Call Log

    4. Press SELECT, SPEAKER, HEADSET, Figure. 213 Awaiting Transfer or lift the handset to dial the highlighted number and display the screen shown in Figure 215. 5. Press to complete the transfer. Figure. 215 Transfer Pending SB67030 Deskset User’s Guide - Call Management...

  • Page 156: Transferring To Directory

    Figure. 216 Awaiting Transfer 4. .Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 215. 5. Press to complete the transfer. Figure. 218 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 157: Transferring To Redial List

    4. Press SELECT, SPEAKER, HEADSET, Figure. 219 Awaiting Transfer or lift the handset to dial the highlighted number and display the screen shown in Figure 221. 5. Press to complete the transfer. Figure. 221 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 158: Transferring To Held Calls

    Figure 223. Figure. 223 Unheld Call Figure. 222 Awaiting Transfer 4. .Press to complete the transfer and display the new held Calls list shown in Figure 224. Figure. 224 Held Calls SB67030 Deskset User’s Guide - Call Management...

  • Page 159: Transferring To Quick Dial

    3. Press the Call appearance key corresponding to the desired entry to display the screen shown in Figure. 226 Quick Dial List Figure. 225 Awaiting Transfer Figure 227. 1. Press to complete the transfer. Figure. 227 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 160: Conference A Call

    Handset Trouble Conference a Call The SB67030 Desk Set can conference a combination of two outside and/or internal calls. Only one instance of Conference in progress can exist. This should be guaranteed by following these rules The user may establish a held call as Call A by pressing , but cannot establish a held call as Call B because key will be unavailable).
  • Page 161 “Conference with Directory” on page 166 “Conference with Quick Dial” on page 167 “Conference with a Held Call” on page 168 “Conference Two Held Calls” on page 169 “Canceling a Conference” on page 170 SB67030 Deskset User’s Guide - Call Management...

  • Page 162: Conference With Extension List

    Conference Setup mode and display the screen shown in Figure 232. 6. Press the to join Call A and Call Figure. 231 Extension List Figure. 232 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 163: Conference With Call Log

    Conference Setup mode and display the screen shown in Figure 232. 6. Press the to join Call A and Call Figure. 235 Call Log List Figure. 236 Call Conference SB67030 Deskset User’s Guide - Call Management...

  • Page 164: Conference With Redial List

    Conference Setup mode and display the screen shown in Figure 232. 6. Press the to join Call A and Call Figure. 239 Redial List Figure. 240 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 165: Conference With Park List

    Conference Setup mode and display the screen shown in Figure 244. 6. Press the to join Call A and Call Figure. 243 Extension List Figure. 244 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 166: Conference With Directory

    Conference Setup mode and display the screen shown in Figure 248. 6. Press the to join Call A and Call Figure. 247 Extension List Figure. 248 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 167: Conference With Quick Dial

    Figure. 249 Active Call 5. You will go to conference pending mode screen shown in Figure 252. 6. Press the to join Call A and Call Figure. 251 Extension List Figure. 252 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 168: Conference With A Held Call

    5. The key will not be available at this point. 6. Press the to join Call A and Call B and the Conference screen shown in Figure 255 displays. Figure. 255 Conference Call SB67030 Deskset User’s Guide - Call Management...

  • Page 169: Conference Two Held Calls

    7. Press the to join Call A and Figure. 257 Conference Pending Call B and the Conference screen shown in Figure 258 displays. Figure. 258 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 170: Canceling A Conference

    Pressing CANCEL when setting up a conference or during conference pending will cancel the conference process. Pressing CANCEL when a conference is in progress or held will not cancel the conference. Figure. 261 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 171: Call On Hold

    Handset Trouble Call on Hold The SB67030 Desk Set provides the ability to place an unlimited number of calls on hold.When calls are placed on hold the programmed keys change as shown in Figure 262 and described in Table 22.
  • Page 172 4. To unhold a call, highlight the call and press SELECT, or press the associated Call Appearance button. Figure. 263 Active Call Note Lifting the headset or pressing SPEAKER or HEADSET will select a new Call Appearance, not unhold the highlighted call. Figure. 264 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 173: Parking A Call

    Call Manage Call Handset Trouble Parking a Call The SB67030 Desk Set allows you to park either Active or Held calls To park a call: Press the up or down NAVIGATION key to highlight an active or held call as shown in Figure 265.

  • Page 174: Retrieving A Parked Call

    Figure. 269 Awaiting Transfer shown in Figure 265. 5. Press .to display the retrieved call in the active mode as shown in Figure 271. Figure. 271 Call Transferred SB67030 Deskset User’s Guide - Call Management...

  • Page 175: Paging

    4. If the user goes off-hook during an incoming page (by lifting the receiver, pressing a CA, SPEAKER, or HEADSET) any incoming page will be terminated on that extension. Figure. 272 Idle Screen Figure. 273 Page Splash Screen SB67030 Deskset User’s Guide - Call Management...

  • Page 176: Answer A Call

    Handset Trouble H A P T E R NSWER A You can answer call from the SB67030 Deskset in the following ways: Lift the Handset. Press SPEAKER to route audio to the speaker. Press HEADSET to route audio to headset output.

  • Page 177: Answer Screens

    CallLog Call Manage Call Handset Trouble 8. “Ignoring a Call” on page 187 Answer Screens The SB67030 Desk Set answer screen shown in Figure 274 Active Call Select Answer Incoming Call Figure. 274 The SB67030 Answer Screens Table 23 The SB67030 Answer Screens...
  • Page 178 Description Description Initiates transfer of a Initiates a conference Parks call. Moves to next set call. call. of programmed operation keys. Initiates Do Not Disturb. Initiates Call Forward. Goes to Park List. SB67030 Deskset User’s Guide - Answer a Call...

  • Page 179: Answering A Call In Idle

    . and the system will answer using the Preferred Audio Figure. 277 Active Call method (See “Preferred Audio” on page 58). 3. You can silence the incoming call by pressing the soft key. SB67030 Deskset User’s Guide - Answer a Call...

  • Page 180: Answer From Predial

    Pre-Dial Call Appearance (See “Ignoring a Call” on page 187). Figure. 280 Active Call Appearance SB67030 Deskset User’s Guide - Answer a Call...
  • Page 181 Answer From Dial The SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 282.

  • Page 182: Answer While On A Call

    Answer While on a Call The SB67030 Deskset indicates an incoming call when you have an active call by emitting a single brief tone, moving the highlight bar to the next available call appearance, and displaying a flashing bell icon as shown in Figure 285.

  • Page 183: Answer With A Call On Hold

    Answer With a Call on Hold If there are held calls taking up call appearances, the SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 288.

  • Page 184: Answer A Call From Within A Menu

    Answer a Call from Within a Menu If there is an incoming call while you are in the Directory, Menu, Messages, Call Log, or Redial menu (See Figure 290); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID...

  • Page 185: Answer With Multiple Incoming Calls

    Handset Trouble Answer With Multiple Incoming Calls The SB67030 Deskset displays multiple incoming calls in the Call Appearance state as shown in Figure 288. As all incoming rings have equal priority, the reverse highlight will stay on the first incoming ring.

  • Page 186: Answer A Call From Voicemail

    Answer a Call From Voicemail If there is an incoming call while you are in voicemail (See Figure 296); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 297 To answer a Call From Within voicemail: 1.

  • Page 187: Ignoring A Call

    CAs will light up to indicate additional incoming calls. Ignoring the current incoming call will take the user to the next incoming call in the queue. If all additional incoming calls are ignored, you will return to the previous feature. SB67030 Deskset User’s Guide - Answer a Call...

  • Page 188: Introduction

    NTERACTION Introduction Your AT&T Business System operates with either the SB67030 Desk Set or the SB67040 Remote Handset. This section identifies similarities and operating interactions involved with both units. For a complete description of Handset functions see the SB67040 Remote Handset User’s Guide. In this chapter the deskset and handset screens are displayed side-by-side to provide a comparison of activity.

  • Page 189: Idle Screen

    Idle Screen Figure 299 illustrates the Idle screens for both the SB67030 Desk Set or the SB67040 Remote Handset. See “The Idle Screen” on page 41 for a complete description of the Deskset Idle screen. See SB67040 Remote Handset User’s Guide for a complete description of the Handset Idle screen.
  • Page 190 You cannot initiate a new call or answer a new incoming call on one device if the other device is on an Active Call. You must switch between devices to handle the current call before new calls can be handled. SB67030 Deskset User’s Guide - Handset Interaction...

  • Page 191: Locating The Handset

    60-second time-out. 6. The paging interaction screen will self-terminate after 60 seconds. 7. Press any key on the Handset: to stop the paging. Figure. 301 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction...

  • Page 192: Ignoring A Call

    Figure. 302 Ignore a Call Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). Press to forward the call to voicemail. Figure. 303 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction...

  • Page 193: Incoming Ring: Deskset Answers

    2. In this state, when the Deskset answers the call with one of the means available, (See “Answer a Call” on page 176.) the screens shown in Figure 305 display. Figure. 304 Active Call Screen Figure. 305 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction...

  • Page 194: Incoming Ring Event: Handset Answers

    Deskset before any other calls or database access features can be activated. 5. To switch back to the Deskset, lift the receiver, press the associated Call Appearance, press SPEAKER, or press HEADSET. Figure. 307 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction...

  • Page 195: Held Calls On Both Devices

    Figure 309. Note Switching between calls in the Handset call Figure. 308 Active Call Screen deck will not switch Call Appearances in the Deskset. Figure. 309 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction...
  • Page 196 3. Press to pause the voicemail message and display the directory on the handset as shown in Figure 308. Figure. 310 Active Call Screen Figure. 311 Handset Lockout Splash Figure. 312 Handset Directory SB67030 Deskset User’s Guide - Handset Interaction...
  • Page 197 Manage Call Handset Trouble H A P T E R ROUBLESHOOTING If you have difficulty operating your SB67030 Desk Set, try the suggestions in Table 24. Note For customer service or product information, visit our website at www.telephones.att.com 1 (800) 222-3111 or call .

  • Page 198: Important Safety Instructions

    Setup Mail Directory CallLog Call Manage Call Handset Trouble Table 24 SB67030 Desk Set Problem Resolutions Symptom Probable Cause Corrective Action Remove and re-insert the batteries. If that still does not work, it may be necessary to purchase a new battery.

  • Page 199: Maintenance

    Maintenance Your SB67030 Desk Set contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Handle the unit gently. Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 200: Avoid Water

    Your unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind. Warranty Technical Specifications Selects the highlighted item. Note SB67030 Deskset User’s Guide - Troubleshooting...
  • Page 201 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble CAUTION WARNING SB67030 Deskset User’s Guide - Troubleshooting...

  • Page 202: Glossary

    Active Call is a state that occurs after the system has dialed out the dialing digits. The system will assume this as a connected state even though a connection may not be set up with the far-end. Active call state also applies when the user answers an incoming call. SB67030 Deskset User’s Guide - Chapter...

  • Page 203: Dial

    Held Calls are calls that are placed on hold at the extension by the user. The system can automatically hold a call based on Call Appearance rules. IDLE Idle refers to a state where the extension does not have any Active or Held Calls. SB67030 Deskset User’s Guide - Chapter...

Table of Contents