THOMSON TH25/TC28330PE1 User Manual
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THOMSON TH25/TC28330PE1 User Manual

THOMSON TH25/TC28330PE1 User Manual

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TH25/TC28330PE1 Handset
User Guide

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Summary of Contents for THOMSON TH25/TC28330PE1

  • Page 1 TH25/TC28330PE1 Handset User Guide...
  • Page 2 Welcome . . . To your TH25/TC28330PE1 Digital Cordless Handset • Hi-Definition Sound • 65K Color display with back light and choice of 5 wallpapers. • Keep track of incoming calls with the 50 number calls list. • 150 Entry phonebook, with the facility to store a home, work and mobile number for each of your contacts •...
  • Page 3 Broadband Talk account Need help? • You need a TG790 Home Hub If you have any problems setting up or using your TH25/TC28330PE1 Phone Hi-Definition sound will not work please contact the Helpline on XXX-XXX-XXXX. without a TH25/TC28330PE1 Broadband Talk account. Visit Alternatively, you may find answer in “Help”...

  • Page 4: Table Of Contents

    Handset buttons............11 Call timer..............26 Navigating the menus...........12 Handsfree calling............26 Menu map..............13 Earpiece volume ............27 Silence the handset ringer ...........27 Making calls with TH25/TC28330PE1 Secrecy................28 Handset Keypad lock..............28 Making and receiving calls ...........14 Redial ................29 Hi Def calls..............17 Redial a number............30 Multiple calls ..............17...
  • Page 5 To change the call ringer volume.........54 Call Waiting..............44 To change the ringtone ..........55 Speak to a second caller..........44 Hub base settings TH25/TC28330PE1 Calling Features Reset your TH25/TC28330PE1 Handset 1571................45 to the default settings ...........56 TH25/TC28330PE1 Helpdesk........45 To change the System PIN code.........56...
  • Page 6 To silence the alarm.............61 Environmental..............74 Product disposal instructions........74 Using additional handsets Guarantee..............75 Registering a Gateway phone to If you have to return your your TH25/TC28330PE1 manually ......62 TH25/TC28330PE1............75 Making internal calls .............64 Technical information...........76 Receiving internal calls ..........64 R&TTE .................76 Transferring calls ............65 Declaration of Conformance........76...

  • Page 7: Getting Started

    You need to place your TH25/TC28330PE1 in the charger cradle and then the bathroom or other humid areas. place both handset and charger cradle in the TH25/TC28330PE1 to set it up. When you are doing this you don't need to use the power supply provided as the handset Handset range and charger cradle take their power from the hub.
  • Page 8 Battery low Battery empty (icon will be red) Important 4. Place the TH25/TC28330PE1 handset into You can leave your handset in the charging cradle attached to the Advanced Gateway if you wish or the cradle on the TG790 Advanced Gateway.
  • Page 9 5. On the handset: • Screen prompts on the handset will help guide you through the Battery performance PLEASE REGISTER YOUR registration process. It’ s easy! The charge capacity of rechargeable HANDSET TO THE TG790 GATEWAY batteries will reduce with time as they will appear on the screen.

  • Page 10: Standby Display

    If registered successfully you should see: . If HANDSET REGISTRATION FAILED unsuccessful then will appear and you will have to try the process again. You will be returned to the please register screen. Your TH25/TC28330PE1 Handset is ready for use.

  • Page 11: Getting To Know Your Phone

    Getting to know your phone...

  • Page 12: Navigating The Menus

    Navigating the menus Your TH25/TC28330PE1 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options. When the handset is displayed the idle screen: 1.

  • Page 14: Making Calls With Th25/Tc28330Pe1 Handset

    For more detail, charges and terms and conditions please go to www.bt.com/broadbandtalk. Making and receiving calls Once you’ve got TH25/TC28330PE1 Broadband Talk set up, all calls made with your TH25/TC28330PE1 handset will use BT Broadband Talk. You can also have a...
  • Page 15 You don’ t need to use an additional phone line and wall socket with the TH25/TC28330PE1 hub phones, this is because the hub phone works with the hub and the hub is connected to the telephone line. Corded or DECT phone...
  • Page 16 After dialing 5 you must wait for a different dial tone to the one you normally use with TH25/TC28330PE1 Broadband Talk before dialing a number. Remember if you do this you won’ t be taking advantage of TH25/TC28330PE1 Broadband Talk rate.

  • Page 17: Hi Def Calls

    You can have 2 calls going on at the same time via the TH25/TC28330PE1 Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.
  • Page 18 If you also have a videophone or TH25/TC28330PE1 Soft Phone associated with your TH25/TC28330PE1 Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your TH25/TC28330PE1 Broadband Talk phones.

  • Page 19: Call Quality

    Broadband Talk can be added onto to your existing phone bill. If you have your calls itemized any calls you make using TH25/TC28330PE1 Broadband Talk will be listed in a separate section on your bill. However, you won’ t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends.

  • Page 20: Making And Receiving Multiple Calls

    Making and receiving multiple calls...

  • Page 22: Frequently Asked Questions

    What happens to service in the event of power ornetwork failure? The TH25/TC28330PE1 Broadband Talk service will fail in the event of power or network failure. In a network failure, however you will not lose service as your Broadband Talk phone will automatically revert back to your landline. You will know this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone, and the phone icon light will not work.
  • Page 23 Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services. Can I take my TH25/TC28330PE1 Broadband Talk number with me to another provider? It is not currently possible to transfer your Broadband Talk 056 number to another provider.
  • Page 24 • TH25/TC28330PE1 directory enquiries 118500/505 • • Emergency Services • • You can't call the operator, non TH25/TC28330PE1 directory enquiries, 101 (non-emergency calls i.e Community support and anti social behaviour), short code numbers like 150, 151 and dial-up Internet service providers.

  • Page 25: Using The Phone

    (page 27), using the phonebook (page 35), and from the calls list (page 40). Press and hold When using TH25/TC28330PE1 Switching the handset power on Broadband Talk you need to use the full dialing number. If you make a mistake,...

  • Page 26: Receiving Calls

    Handsfree lets you talk to your caller without holding the handset. It also enables Hi-Definition Sound other people in the room to listen to both sides of your conversation. This is available when both parties are using this technology, Hi-dsTM provides richer sound quality on calls over your TH25/TC28330PE1 Broadband Talk service.

  • Page 27: Earpiece Volume

    To make a handsfree call To end a handsfree call, press 1. Press listen for the dial tone then dial the number. You will hear it being dialed over the loudspeaker. To switch to handsfree during a call To change the earpiece volume using the 1.

  • Page 28: Secrecy

    Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you. SECRECY 1. During your call, press is displayed and your caller cannot hear you. 2. To resume your call, press . Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around.

  • Page 29: Redial

    To switch key lock on: KEYPAD LOCKED 1. Press and hold and the icon is displayed. While key lock is switched on, it is still To switch key lock off: possible to make calls to emergency numbers (999/112). ARE YOU SURE? 1.

  • Page 30: Redial A Number

    If a name/number match is found in the To redial a number phonebook the name will be displayed instead of the number. From standby: If you have dialed the same number on more 1. Press to access the redial list. than one occasion, the call will appear only once in the redial list.

  • Page 31: Delete A Redial Number

    Delete a redial number 1. Press to access the redial list. 2. Press to scroll and display the number you want and press . DELETE 3. Press to scroll and display , then press CALL DELETED is displayed and the display goes back to the redial list or standby if no more redial numbers are stored.

  • Page 32: Save A Redial List Number To The Phonebook

    If you decide not to delete all calls list DELETE DIALED CALLS LIST? Is displayed, press to confirm. entries, press to exit and return to ALL DIALED CALLS DELETED is displayed. standby. Save a redial list number to the phonebook You can enter a name of up to 16 characters.

  • Page 33: Store A Phonebook Entry

    Phonebook Store a phonebook entry You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stored numbers can be up to 20 digits and stored names up to 16 characters long. Phonebook entries are stored alphabetically.

  • Page 34: Character Map

    5. Press to select the type of number you want to store and press to select. 6. Enter the telephone number, then press 7. You can store 2 further numbers for this contact in the same way. 8. When all numbers for this contact are stored press to confirm.

  • Page 35: Dial A Phonebook Entry

    Dial a phonebook entry From standby: 1. Press to access the phonebook. FIND ENTRY 2. Press to select then press to scroll to the entry you want. Or to search alphabetically: Enter the first letter of the name you want using the keypad, then scroll to the exact entry using 3.
  • Page 36 FIND ENTRY. Or to search alphabetically: Enter the first letter of the name you want using the keypad, then scroll to the TH25/TC28330PE1 Broadband Talk Tip When using TH25/TC28330PE1 exact entry using Broadband Talk you always need to store the number with the national dialing code.

  • Page 37: Edit A Phonebook Entry

    Edit a phonebook entry 6. Press to return to standby. 1. Press to access the phonebook. You can also access the phonebook via FIND ENTRY 2. Press to select then press to display the the menu, see previous page. entry you want. 3.

  • Page 38: Store A Phonebook Entry With An Assigned Ring

    Store a phonebook entry with an assigned ring. 1. Press to access the phonebook. FIND ENTRY 2. Press to select then press to display the entry you want. RINGTONE 3. Press then use to display press 4. OFF is displayed if no melody has been previously set. Use select a melody.

  • Page 39: Delete All Phonebook Entries

    4. Press is displayed. 5. Press to confirm. Is displayed. 6. Press to return to standby. Delete all phonebook entries If you decide not to delete all phonebook entries, press 1. Press to access the menu. cancel. NAMES 2. Press to scroll and display and pres s select.

  • Page 40: View/Dial Numbers In The Calls List

    Occasionally the telephone number of the caller is not available and cannot therefore 1. Press to access the menu. be displayed. CALLS LISTS In this case, your TH25/TC28330PE1 will 2. Press to scroll and display and press show one of the following explanatory RECEIVED CALLS...
  • Page 41 From standy: Press to access the Calls list. 2. The most recently received call details are displayed. Press repeatedly to scroll through the list. For each entry, the callers number is displayed or their name if a name/number match is found in the phonebook and the date and time the call was received.

  • Page 42: Save A Calls List Entry To The Phonebook

    Save a calls list entry to the phonebook 2. Press repeadtedly to scroll to the entry you want. 1. Press to access the Calls list. The most recently received call details are displayed. 3. Press , then press DELETE 2. Press repeatedly to scroll to the entry you want.

  • Page 43: Delete All Calls List Entries

    Delete all calls list entries 1. Press to access the menu. CALLS LISTS 2. Press to scroll and display and press DELETE CALLS LIST 3. Press to display and press RECEIVED CALLS is displayed, press DELETE RECEIVED CALLS LIST? Is displayed, press confirm.

  • Page 44: Call Waiting

    Making calls with TH25/TC28330PE1 Handset You will hear a beep every 5 seconds if an incoming call arrives while you are already on the phone. This beep is not audible to the person you are speaking to. The second caller’ s number (or name if a phonebook match is found) will appear on the handset display.

  • Page 45: Th25/Tc28330Pe1 Calling Features

    TH25/TC28330PE1 Calling Features By using the TH25/TC28330PE1 globe menu, your TH25/TC28330PE1 handset gives you easy access to a range of TH25/TC28330PE1 features. • 1571 – Voicemail for TH25/TC28330PE1 Broadband Talk • Please note that there are other directory Helpdesk – TH25/TC28330PE1 Hub Helpdesk assistance •...

  • Page 46: Handset Settings

    Handset settings You can choose a range of settings to suit your personal preferences. Adjust the display contrast You can lighten or darken the contrast of the display to make it easier for you to see according to the lighting conditions where you are using the handset. 1.

  • Page 47: Adjust The Earpiece Volume

    Adjust the earpiece volume There are 5 volume levels to choose from. 1. Press to access the menu. HANDSET 2. Press to scroll and display and press EAR VOLUME 3. Press until is displayed and press 4. Press to scroll and select the volume level you want, then press 5.

  • Page 48: Display Wallpaper

    HANDSET 3. Press to scroll and display press HANDSET NAME 4. Press until is displayed and press 5. The current handset name is displayed and you are now in edit mode. Enter a new name for your handset using the keypad and press to confirm.

  • Page 49: Menu Background Color

    4. The current menu color is PICTURE 3. Press until is displayed and press highlighted. Press 4. The current picture is highlighted in the list. Press to select a new menu color scroll through the different wallpapers and press to view them. and press to confirm.

  • Page 50: Auto-Talk

    Auto-talk When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk. When you switch auto-talk off, all calls must be answered by press 1.

  • Page 51: Beep Tones

    Beep tones Your TH25/TC28330PE1 handset emits beeps to alert you to certain situations. You can set the handset to beep: • To beep as confirmation each time a handset button is pressed (key beeps). • If the battery is low.

  • Page 52: To Switch Low Battery Beeps On/Off

    KEY BEEP 4. Press until is displayed and press 5. Press to select is displayed then SAVED press is displayed. 6. Press repeatedly to return to the idle screen. To switch low battery beeps On/Off 1. Press to access the menu. HANDSET 2.

  • Page 53: To Switch Out Of Range Beeps On/Off

    5. Press to select is displayed then 5. Press to select is displayed then SAVED press is displayed. SAVED press 6. Press repeatedly to return to the idle screen. displayed. To switch out of range beeps On/Off 6. Press repeatedly to return to the idle screen.

  • Page 54: To Change The Call Ringer Volume

    Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). You can select a different ring tone for external calls (calls from an external incoming number) or internal calls (calls from another handset).

  • Page 55: To Change The Ringtone

    To change the ring tone 1. Press to access the menu. MELODY 2. Press to scroll and display and press 3. Music icon is displayed, press to confirm. RING VOLUME 4. Press until is displayed and press EXTERNAL CALLS is displayed. To select an external call ringer melody, press to select.

  • Page 56: Hub Base Settings

    4. Enter the PIN code and press to confirm. System PIN Your TH25/TC28330PE1 handset has a system PIN code which you will need to change various settings. The default code is 0000. You may want to change this to prevent unauthorized changes to your settings.
  • Page 57 BASE SETTINGS 2. Press to scroll and display press SYSTEM PIN 3. Press until is displayed and press ENTER OLD PIN is displayed. Enter you old 4 digit PIN then press ENTER NEW PIN is displayed. Enter a new 4 digit PIN and press CONFIRM NEW PIN is displayed.

  • Page 58: Setting The Time

    Hub base settings You can set the time in your Hub, so that all handsets show the right time: 1. Open the Hub Manager: click the icon on your desktop or browse to http://XXXXXXXXX 2. Read the Hub firmware version in the purple box at the bottom of the screen.

  • Page 59: Time Settings

    Alarm You can use your TH25/TC28330PE1 handset as an alarm clock. You can set a single alarm or set an alarm to sound at the same time each day. When an alarm is set the icon will be displayed when in standby mode.

  • Page 60: To Change The Alarm Melody

    is displayed, press ALARM is displayed, press to select. SET ALARM until is displayed, press to select. TONE is displayed and press ON ONCE, ON 3. Press to select the type of alarm to select. DAILY and press 4. Enter the time in 24 hour format, using 2 digits for the hour and 2 for 5.

  • Page 61: To Cancel An Alarm Setting

    To cancel an alarm setting 1. Press to access the menu. TIME SETTINGS 2. Press to scroll and display press ALARM is displayed, press to select. is displayed, press to select. DONE 5. Press until OFF is displayed and press is displayed.

  • Page 62: Using Additional Handsets

    You can register up to five TH25/TC28330PE1 handsets to your TG790 Advanced Gateway. You can use up to two TH25/TC28330PE1 phones at any one time to make calls. See page 17-21 for more information about using the handsets with TH25/TC28330PE1 Broadband Talk.
  • Page 63 5. You are then asked to enter the system PIN (0000) and press REGISTERING HANDSET. PLEASE WAIT. 6. Shows 7. You should then get confirmation that the handset is registered. The handset will automatically be allocated the next available handset number which will be displayed when in standby mode.

  • Page 64: Making Internal Calls

    Internal calls Making internal calls You can make internal calls between two TH25/TC28330PE1 handsets that are registered to your hub. This can only occur if there are no other calls in progress on additional handsets. Once an internal call is in progress all other MAXIMUM NUMBER OF CALLS IN PROGRESS.

  • Page 65: Transferring Calls

    Transferring calls You can transfer an external call to another handset reqistered to your TH25/TC28330PE1 phone if no other calls are in progress. During an external call: 1. Press INT and the number of the other handset. Your caller is put on hold.
  • Page 66 1. Press to access the menu. REGISTRATION 2. Press to scroll and display press DE-REGISTRATION 3. Press is displayed and press to select. SYSTEM PIN is displayed. Enter the PIN code using the keypad and press to confirm. is displayed, press to select.

  • Page 67: Software Upgrades

    Software upgrades Automatic software upgrade Your Advanced Gateway checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded. If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade.

  • Page 68: Manual Software Upgrade

    Manual software upgrade If new software is available and you selected to upgrade later, you can manually upgrade the software at any time using the handset menu. 1. Press to access the menu. HANDSET 2. Press to scroll and display press HANDSET SOFTWARE 3.

  • Page 69: Rescue Mode

    Rescue mode If the upgrade was unsuccessful or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager. To use the rescue mode on the Hub Manager 1.

  • Page 70: Help

    Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your TH25/TC28330PE1 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.
  • Page 71 Buzzing noise on my radio, TV, computer or hearing aid Sometimes your BT Hub Phone 1010 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Hub Phone 1010 at least one metre away from such appliances to avoid any risk of interference.
  • Page 72 Caller’s number is not displayed The number has been withheld by the caller, is unavailable or is an international call, see page 40. TH25/TC28330PE1 Hub Phone Helpline If you are having difficulties using your TH25/TC28330PE1 handset check www.xxxxxxxxx for support and advice. You...

  • Page 73: General Information

    • It is recommended that advice from a qualified General information medical expert be sought before using this product in the vicinity of emergency/intensive care medical equipment. Safety • It is recommended that if you have a pacemaker fitted you check with a medical expert before using General this product.

  • Page 74: Cleaning

    Product disposal instructions Cleaning Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as The symbol shown here and on the product means this may cause a static shock.

  • Page 75: Guarantee

    Lines are open 24 hours, 7 days a week. Subject to the terms listed below, the guarantee will provide for the repair of, or at Thomson’ s or its agent’ s In the unlikely event of a defect occurring, please follow the discretion the option to replace the TH25/TC28330PE1, or Helpline’s instructions for replacement or repair.

  • Page 76: Technical Information

    Technical information For your records Only use the approved base mains power supply, or item Date of purchase: code 027300 or 34503. When ordering replacements please check what the item ______________________________________________ code is for the originally supplied power supply unit. Only Place of purchase: use approved AAA NiMH rechargeable batteries.

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