Samsung Connect - Samsung RB38M Series User Manual

Troubleshooting

Samsung Connect

Symptom
Could not find
"Samsung Connect"
in the app market.
The Samsung
Connect app fails to
operate.
The Samsung
Connect app is
installed but is not
connected to my
refrigerator.
Could not log into
the app.
An error message
appears when I
try to register my
refrigerator.
The Samsung
Connect app
is successfully
connected to my
refrigerator but
does not run.
70 English
Untitled-3 70
• The Samsung Connect app is available for smartphones that run
Android 6.0 (Marshmallow) or higher, or iOS 9.0 or higher.
• The Samsung Connect app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the Samsung
Connect App after the app was installed, you must make the
connection using the device registration function of the app.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's onscreen
instructions to create one.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
• Exit and restart the Samsung Connect app, or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Action
2017-05-18 5:48:03