spok MAXPage Installation & Configuration Manual
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spok MAXPage Installation & Configuration Manual

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Installation & Configuration Guide for
MAXPage
Spok, Inc.

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Summary of Contents for spok MAXPage

  • Page 1 Installation & Configuration Guide for MAXPage Spok, Inc.
  • Page 2 No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Spok, Inc. Spok, Inc.

  • Page 3: Table Of Contents

    Configuration Mode ......................27 Entering Config Mode ..................27 Pagers ......................... 27 Ports ........................32 Using the Telephone (PBX) interface..............35 Alarm ........................39 System ........................ 41 Antitheft Mode (Out of Range) ................41 Contents  iii Installation & Configuration Guide for MAXPage...
  • Page 4 Entering License Mode ..................46 Tools Mode ........................47 Entering Tools Mode ..................47 Changing the MAXPage Frequency, Power Level, & Channel Spacing ......49 Setting up Dial-in TAP to MAXPage from Messenger ............ 51 Windows MAXPage Software Windows MAXPage Software ..................53 Windows Versions .....................

  • Page 5: Maxpage

    “Assembly & Installation” on page 11 includes information on how to install the MAXPage unit. General Operation “General Operation” on page 18 includes general operation information that is required to use the MAXPage unit. Windows MAXPage Software “Windows MAXPage Software” on page 53 includes information on the Windows MAXPage software.
  • Page 6 ROHS & WEEE To minimize the environmental impact and take more responsibility for the world in which we live, Spok hereby confirms that the following product series comply with Directive 2002/95/EC (RoHS) and 2002/96/EC (WEEE) of the European Parliament. SAA (AUSTRALIA) To ensure compliance with ACA Technical Standards, this equipment is labeled with a Telecommunications Compliance Label.

  • Page 7: Safety Information

    Exposure) Standard 1999 The maximum power density for a VHF or UHF MAXPage set to 4.0 watts power output at a distance of 20cm (7.9 inch) is calculated at 0.79mW / cm². The recommended minimum distance between the MAXPage antenna and the human body or face is 30cm (12inches).

  • Page 8: Operational Warnings

    For Vehicles with an Air Bag: When vehicle mounting the MAXPage, do not place the unit in the area over an air bag or in the air bag deployment area. An air bag inflates with great force. If the MAXPage is placed in the air bag deployment area and the air bag inflates, the unit may be propelled with great force and cause serious injury to the vehicle’s occupants.

  • Page 9: Introduction

    Introduction About MAXPage The intended use of the MAXPage is to provide an interface with clinical systems to forward information associated to the particular event to the designated display device(s). For medical, near real-time alarms, the MAXPage is intended to serve as a parallel, redundant, forwarding mechanism to inform healthcare professionals of particular medical-related events.

  • Page 10: Features

    MAXPage, and perform system tests such as a site survey. The LCD is large, making it easy to read. Both the keypad and LCD are LED backlit to make it easy to see and use in dark areas. The MAXPage PS2 keyboard can be connected into the rear of the unit so that alphanumeric characters can be typed in.

  • Page 11: Components

    Analogue PBX input interface  Alarm input interface  RS232 serial protocol input interface (includes RS232 cable)  PS2 keyboard input interface (includes mini PS2 keyboard)  MAXPage wall mount bracket Components  7 Installation & Configuration Guide for MAXPage...

  • Page 12: Maxpage Unit

    Top Panel Keypad The top panel of MAXPage features a 19 key keypad including several useful function keys. The keypad is LED backlit so that it can be easily seen in dark areas. The LCD provides an interface to the software on board MAXPage. It displays 2 lines by 16 alphanumeric characters.
  • Page 13 Transmitter Connector The whip antenna included with the MAXPage package connects to the internal transmitter via this 50Ω TNC connector. 12V DC Power Connector The power adapter included with the MAXPage package supplies power to the unit via this 12VDC connector.

  • Page 14: Power Adapter

    Numeric and alphanumeric messages can be sent by following the voice prompts and using the telephone keypad on the telephone. Power Adapter The power adapter included with the MAXPage package converts mains power to the 12volts 2 Amps regulated, as required by the MAXPage unit. Quarter Wave Whip Antenna A standard quarter wave whip antenna is used to transmit the RF signal for the MAXPage unit.

  • Page 15: Assembly & Installation

    Assembly & Installation Preparing for an Assembly and Installation Before your MAXPage system can be assembled and installed, it must be established if the system is going to use a narrow band connection or a wide band connection. After it is established if the system will use a wide band or a narrow band connection, Spok configures the system to use the desired option.

  • Page 16: Optional Components

    Alarm Inputs To connect alarm inputs into MAXPage you need an RJ45 connector, some CAT5 cable and the appropriate crimping tool. Alternatively, if you do not have a crimper, you can use or buy a pre-made RJ45-RJ45 cable from any computer or electronics store and cut one of the ends off if necessary.
  • Page 17 NOTE: The four alarm inputs are not isolated from each other – pins 2, 4, 6, and 8 are connected to each other and share a common ground. RS232 Serial Port To interface the MAXPage with a third-party paging system that is outputting a serial protocol, use the female DB9 on the rear of the MAXPage unit. Assembly & Installation  13...

  • Page 18: Straight-Through Cable

    Null Modem Cable When making a null modem cable, you need some appropriate cable, a DB9 male plug (for the MAXPage end) and either a DB9 /DB25 male/female for the other end, depending on the equipment it is being connected to.
  • Page 19 NOTE: The pin number is usually written next to the pin on the serial connectors themselves in very small writing. NOTE: Do NOT connect the MAXPage to a printer (or parallel) port output unless you use a parallel to serial converter.

  • Page 20: Interference To Telephones, Pbxs, And Other Electronic Equipment

     Malfunctions requiring the equipment to be serviced. The following rules apply to the installation of MAXPage in order to address interference to other devices and to the MAXPage itself. Keep other equipment and their power supplies at least one meter away from the MAXPage’s antenna.

  • Page 21: Powering Up

    Service number 61 8 6240 0000 After another two second pause the following screen is displayed. This is known as the Main Screen. MAXPage is now operating in Normal Mode. MAXPage 11:30AM Pager ID:[ ] NOTE: This screen may differ slightly to the above example, as the dealer name and service number are customizable.

  • Page 22: General Operation

    General Operation General Operation The keypad and LCD on MAXPage are used to send messages and configure the pager database. Navigation Navigation through the various menus and fields is done using either the built in keypad or an (optional) PS2 keyboard plugged into the external PS2 port.

  • Page 23: Normal Mode

    When a Pager ID is entered with the same number of digits as the programmed maximum, MAXPage automatically moves you along to the next field or sends the message if it is a tone-only type.

  • Page 24: Using The Telephone (Pbx) Interface

    See the documentation that came with your voice pager for more information. NOTE: It is recommended that you speak in the direction of the MAXPage unit at a distance of 30 cm (1ft) for optimal performance.

  • Page 25: Pagers

    NOTE: Pagers supplied by Spok include an information sheet that identifies the cap code. Some pagers display their cap code through a special menu on the pager. Contact your place of purchase for assistance if you are unable to determine your pagers cap code.
  • Page 26 NOTE: If you entered a seven-digit cap code, MAXPage automatically enters and saves the pager entry. If the cap code you typed in was less than seven digits, MAXPage fills in the number with leading zeroes and requires the key to be pressed to confirm the entry. If an invalid cap code has been entered, you need to change it before you are allowed to proceed.
  • Page 27 Press the key to move along to the next field. If the Group ID is being used by a pager, MAXPage displays “ID Used by Pager.” If the Group ID is a group that already exists in the database, the details for that ID are displayed in the fields.
  • Page 28 Group Menu screen where you can choose to add or edit another group. Group saved To return to Normal Mode, press the key three times to exit out of all menus. MAXPage then restarts and is ready for use. Deleting a Group To delete a group, press to select Delete Group from the Group Menu.

  • Page 29: Time

    Time This menu options is used to set the current time. The time is used for certain functions in MAXPage, including the reminders functionality, described in the next section. At the User Mode menu screen, press to select Time.
  • Page 30 12. Press the key to save changes and return to the Reminders Menu screen. 13. To return to Normal Mode, press the key twice to exit out of all menus. MAXPage then restarts and is ready for use. Deleting a Reminder At the User Mode menu screen, press to select Reminders.

  • Page 31: Configuration Mode

    If you do not wish to delete that reminder from the database, press a numeric key on the keypad, and you are returned to the previous menu without deleting it. To return to Normal Mode, press the key twice to exit out of all menus. MAXPage then restarts and is ready for use. Configuration Mode...
  • Page 32 NOTE: If you entered a seven-digit cap code, MAXPage automatically enters and saves the pager entry. If the cap code you typed in was less than seven digits, MAXPage fills in the number with leading zeroes and requires the key to be pressed to confirm the entry. If an invalid cap code has been entered, you need to change it before you are allowed to proceed.
  • Page 33 Groups. From here you can choose between the following menu options. This is referred to as the Group Menu. NOTE: MAXPage is capable of storing a maximum of 20 groups, each with up to 10 members. 1.Add/Edit Group 2.Delete Group Adding or Editing a Group General Operation ...
  • Page 34 Press the key to move along to the next field. If the Group ID is being used by a pager, MAXPage displays ID Used by Pager. If the Group ID is a group that already exists in the database, the details for that ID are displayed in the fields.
  • Page 35 Group Menu screen where you can choose to add or edit another group. Group saved 13. To return to Normal Mode, press the key three times to exit out of all menus. MAXPage then restarts and is ready for use. Deleting a Group To delete a group, press to select Delete Group from the Group Menu.

  • Page 36: Ports

    The next field is Ignore Busy. This field must be set to [Y]. Press the key to save changes when ready. NOTE: If N is chosen, MAXPage Lite needs to have a special transmitter module internally installed, capable of detecting “channel busy.” This is not installed by default.
  • Page 37 Mode)|Ports|RS232|Protocol menu is set to [N]. In this case, a raw cap code is being supplied within the protocol data, so there is no way MAXPage can determine how to encode the message in Pocsag. This field sets the default encoding method.
  • Page 38 Answer after [2] Msg per call [0] The first field for editing is Answer After. Press a key between 0 and 9 on the keypad. MAXPage picks up the phone line after the number of rings specified in this field.

  • Page 39: Using The Telephone (Pbx) Interface

    Using the Telephone (PBX) interface To use MAXPage’s Telephone interface follow the directions below. Pick up the phone and dial the extension to which the MAXPage is connected. After a short pause, you hear “Enter pager number.” Type the Pager ID of the pager or group you wish to contact.
  • Page 40 This next field is Lookup ID. Press any key on the keypad to toggle between Y or N (Yes or No) here. Setting to Y means that the TAP message contains a Pager ID. MAXPage looks up the Pager ID within its internal database and send the message to the appropriate recipient.
  • Page 41 The next field along is Accpt invalid. Press any key on the keypad to choose between Y or N (Yes or No). Selecting Y forces MAXPage to accept messages it deems invalid and attempt to process them. This means that MAXPage is less strict with TAP protocol standards, as some devices use a very simple version.
  • Page 42 COMP2 If COMP2 is selected, there are no options that need to be configured. Messages received by MAXPage are automatically sent to the appropriate recipient. The following screen is shown. You are then be returned to the RS232 Menu.

  • Page 43: Alarm

    Msg[ There are four alarm inputs built into MAXPage. Enter an Alarm ID between 1 and 4 using the keypad. If the Alarm ID already exists in the database, the details for that ID display in the fields. If the Alarm ID is not in the database, all fields are empty and are ready for data entry.
  • Page 44 Send ResetMsg[Y] 18. The field on this screen is Send ResetMsg. By default, the MAXPage unit sends a reset message when an alarm is reset back to its normal state. The ability for this reset message to be sent can be toggled with this setting.

  • Page 45: System

    1.Misc 2.Keys 3.Canned Msgs Misc This menu allows you to setup the out of range feature (aka anti-theft), administer the MAXPage passwords as well as set the pager ID length (PBX digit length). Press from the Config Mode menu screen to view the Misc Menu screen shown below.

  • Page 46: Password

    MAXPage restarts and is ready for use. Password This section allows you to add, edit and remove passwords for MAXPage. Below shows where the passwords are used and their default settings. ...

  • Page 47: Function Keys

    MAXPage restarts and is ready for use. ID[?] This setting is used to set the Pager ID length when MAXPage is in Normal Mode. This is useful to limit the number of digits the Pager ID can be. To select ID[?] press from the Misc Menu.
  • Page 48 Press the key to return back to the Keys Menu. To return to Normal Mode, press the key three times to exit out of all menus. MAXPage restarts and is ready for use. 44  General Operation Installation & Configuration Guide for MAXPage...

  • Page 49: Canned Msgs

    Mode section above. These canned messages are also able to be inserted into most fields in the MAXPage menu structure, that allow for alphanumeric input. These include the message field when sending a message or setting a reminder. To insert a PBX message text into a text field, simply hold down the associated numeric button briefly.

  • Page 50: License Mode

    Press the key to save changes and return to the System Menu screen. To return to Normal Mode, press the key twice to exit out of all menus. MAXPage restarts and is ready for use. License Mode Entering License Mode...

  • Page 51: Tools Mode

    License error! If the key was accepted, the features are now enabled or disabled. To return to Normal Mode, press the key once to exit out of all menus. MAXPage restarts and is ready for use. Tools Mode This menu option is used to start a site survey or configure an automated Pager ID installation.
  • Page 52 To stop the test, press any key. To return to Normal Mode, press the key twice to exit out of all menus. MAXPage then restarts and is ready for use. Bulk Install The Bulk Install option is used to quickly and easily install Pager ID’s into the database. This is especially useful with coaster pagers where all the individual cap codes can be programmed to jump by a value of eight.

  • Page 53: Changing The Maxpage Frequency, Power Level, & Channel Spacing

    NOTE: If you choose [Y] in this field and proceed with the bulk install, the entire database is cleared from the MAXPage memory. This includes all pagers, groups, alarms, and reminders. Be sure to back up the database using the Windows software if required.
  • Page 54 Press to select Ports. The Ports Menu screen displays. Press to select a hidden menu where you are able to set the frequency and power of the MAXPage unit. The following screen displays. Set Freq &Pwr[N] Press any numeric key to toggle to select Y.

  • Page 55: Setting Up Dial-In Tap To Maxpage From Messenger

    151.2000 457.5750 Setting up Dial-in TAP to MAXPage from Messenger A TAP link can be created over an analogue phone line between a Messenger and MAXPage for remote message capability. The system is set up as described below. Maxpage Messenger or Fusion EMM...
  • Page 56 Power off the modem and connect to the MAXPage unit. A null modem adapter or null modem serial lead must be used between the MAXPage and the modem. The modem connected to the BASEPage PC must be setup in the following manner.

  • Page 57: Windows Maxpage Software

     Windows 7 32-bit  Windows 7 64-bit Components In order to connect the MAXPage unit to a PC with the MAXPage Windows software, the following components are required:  MAXPage Windows software disk  Straight through serial lead. (DB9M -> DB9F/DB25F) ...

  • Page 58: Using The Maxpage Windows Software

    NOTE: Computer parallel ports (printer ports) look very similar to 25 pin serial ports except they are female gender on the computer case. By default MAXPage will not plug into these types of connectors. MAXPage and/or the computer are damaged if you use adapters to plug it into this port.

  • Page 59: Logging Into The Software

    To find out which settings are currently in use by the MAXPage unit, see the Ports Menu section of this manual. This information tells you the unit’s current data settings except for the COM port. Click OK once the correct settings are chosen. To attempt to connect to the unit using these settings, click File|Connect to MAXPage.

  • Page 60: Creating A New Database In The Software

    Saving Current Database in Software to PC Once a new database has been created, edited or uploaded from the MAXPage unit, it can be saved to the hard drive as a file for backup purposes. It saves the current configuration as shown in the software. The database includes all settings including pagers, groups, alarms, passwords, reminders, common messages, and settings.

  • Page 61: Updating Telephone (Pbx) Voice Prompts On Maxpage Unit

    To close the serial connection between the PC and the MAXPage unit, choose File|Disconnect from MAXPage. A connection is not required between the PC and MAXPage unit if you are editing and saving changes to a local database file on the PC.

  • Page 62: Configuring Groups

    Select the correct device type here (Alphanumeric, Numeric, Tone only, Coaster, Two Tone Pager, Group Receiver Tone Pager) Type Configuring Groups The Groups button is used to add, edit, and delete groups within a database. The Groups screen displays. 58  Windows MAXPage Software Installation & Configuration Guide for MAXPage...
  • Page 63 The Rotary Group checkbox is used to enable/disable the rotary function. The rotary function is a special mode whereby when a message is sent to the group, one user at a time receives a message. For example, if Windows MAXPage Software  59 Installation & Configuration Guide for MAXPage...

  • Page 64: Configuring Alarms

    This window shows the members in the currently Members selected group. Configuring Alarms The Alarms button is used to configure the four alarm inputs that MAXPage has. The Alarms screen displays. Make changes within the Alarms window. Click the OK button to return to the main screen.

  • Page 65: Configuring Reminders

    These messages also refer to the PBX Messages used in conjunction with the telephone (PBX) interface. When the customer dials the MAXPage extension, they are prompted to “Enter Message.” They then need to type in a numeric number from 0 – 9 which corresponds to the messages setup below. For this reason, any customers using the Telephone (PBX) interface needs to know: ...

  • Page 66: Configuring Function Keys

    Configuring Function Keys The Function buttons are used to configure the four special function keys that MAXPage has. Configuration of these buttons is done in the Function Keys screen shown below. Each button can be assigned a recipient, beep code, and message. When a function button is pressed, the pre- programmed message is sent to the specified recipient without any prompting.

  • Page 67: Configuring Software Settings

    The maximum number of digits that a PBX extension number can be.  This number also corresponds to the number of digits the Pager ID field is when MAXPage is in Normal Mode. This is useful to limit the number of digits the Pager ID can be if required.

  • Page 68: Interface Communications

    Mode section above. Interface Communications  If you are connecting MAXPage to another piece of paging equipment that outputs a serial protocol, you need to set the Protocol field to the correct type.  The Speed, Data Bits, Stop Bits, Parity, and Flow Control fields must match that of the piece of equipment being connected to MAXPage.

  • Page 69: Tap

    Placing a tick in this box means that TAP messages must Lookup Local ID contain a Pager ID. MAXPage looks up the Pager ID within its internal database and send the message to the appropriate recipient. Un-ticking the box means that the TAP message must contain a cap code.

  • Page 70: Comp 1

    COMP 2 Lookup Placing a tick in this box means that COMP 2 messages must contain a Pager ID. MAXPage looks up the Pager ID within its Local ID internal database and send the message to the appropriate recipient. Un-ticking the box means that the COMP 2 message must contain a cap code.

  • Page 71: Espa

    Default Beep Tone Ignore Busy Used to enable or disable channel busy detection. If the tick box is not ticked, MAXPage waits until the channel is clear before attempting to send the message. If the tick box is ticked, MAXPage always attempts to send the message straight away. The MAXPage must contain a transmitter capable of busy detection to take advantage of this feature.

  • Page 72: Patron Pager

    Patron Pager If the MAXPage unit is used in a Patron Pager system, this tab contains some settings which need to be filled out. Locate Coasters Where you enter the common locate cap code for the group of pagers. Only coasters which are not on the charging stack respond to a Locate All page.

  • Page 73: License

    NOTE: If all tick boxes are not ticked, the Coaster Control Panel is not shown. License Press the Load from MAXPage button to read the current license settings from the MAXPage unit. You see a screen similar to below. The four tick boxes show the currently-enabled license options. If you wish to enable any of the license options, tick the appropriate tick boxes and then press the Generate request key button.

  • Page 74: Diagnostics

    Your place of purchase sends you back an Authority Key which must be typed back into this text box or loaded from a file using the Load license from Disk button. Once entered, press the Save to MAXPage button. If the new license key is valid, the new key is saved and any new settings are enabled.

  • Page 75: Viewing System Status

    MAXPage unit. Sending Messages Messages can be sent from the MAXPage unit via the software in real time, if required. Recipient Window The Recipient window contains a list of the pagers and groups registered in the current database. At least one recipient must be selected to send the message to.
  • Page 76 Message window. Send Button The Send button is used to send the text contained within the Message window, to the recipient selected in the Recipient window. 72  Windows MAXPage Software Installation & Configuration Guide for MAXPage...

  • Page 77: Updating The Maxpage Firmware

    Use the switch on the back of the case to turn the power on. The firmware then automatically begins transferring. NOTE: The only Connection Setting that needs to match that of the MAXPage unit is the com Port field. The speed, bits, and parity are ignored when updating the firmware.

  • Page 78: Technical Specifications

    Each tone has both a Frequency and a Reed Code. The first digit of the Reed Code is the Reed Group, and the second and third digits are the Reed Tones. 74  Windows MAXPage Software Installation & Configuration Guide for MAXPage...

  • Page 79: Technical Specifications

    Serial: DB9F RS232C 300-57600 Baud (default 9600bps) Keyboard: PS2F option to enter alpha-numeric characters Alarm Inputs: RJ45F 1-4 dry contact inputs with common ground 12VDC @ 2Amps regulated via 2.1mm DC socket Power Supply Windows MAXPage Software  75 Installation & Configuration Guide for MAXPage...
  • Page 80 226 x 160 x 70 mm / 8.9 x 6.3 x 2.75 inches 1.0kg / 2.2lb nett Weight Ambient Temperature 0 to -50°C (20-90% RH non condensing) Operating Range -10 to 60°C (10-95% RH non condensing) Storage Temperature Range 76  Windows MAXPage Software Installation & Configuration Guide for MAXPage...

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