Table of Contents
Summary of Contents for TIM Technologies CLOUD AP5
- Page 1 TIM4 LIENT NSTALLATION UIDE AP5 Q LOUD UICK NSTALLATION UIDE LOUD PPLICATION LATFORM TIM T ECHNOLOGIES IGITAL IGNAGE EDIA LAYER IGITAL UDIO LAYER SMDR/CDR C CCOUNTING OLLECTOR...
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Page 2: Disposal And Recycling Information
Please dispose of it according to your local environmental laws and guidelines. SAFETY WARNING To reduce the chance of shock or injury, do not use or install the Cloud AP5 in or near water or wet locations. Do not attempt to open the Cloud AP5 or disassemble it. You run the risk of electric shock or and voiding the limited warranty. -
Page 3: Tfind - Cloud Ap5 Network Discovery Tool - Pc System Requirements
PREREQUISITES Internet access is required by the Cloud AP5 to access the TIM Technologies cloud services. The Cloud AP5 can use either 10/100/1000 Mbit wired LAN or 802.11AC WIFI Ethernet networks. SMDR/CDR call logging data configuration and cabling to the Cloud AP5 is required to be correctly configured and tested. -
Page 4: Quick Installation
QUICK INSTALLATION This guide walks you through the installation of your Cloud AP5 unit. Installing the Cloud AP5 unit into a well-planned network is quick and easy; however, network planning is outside the scope of this guide. Take some time to plan your installation, make sure the internet connection that the Cloud AP5 is using to access the internet is working and if required, you may have to get permission and settings for the Cloud AP5 to communicate through firewalls and proxy servers. - Page 5 STEP 1 – UNPACK THE CLOUD AP5 UNIT In addition to this document, check that you have the following items included with your Cloud AP5 unit: • 19V 3.43A DC 65W max switch mode power supply (100 – 250 VAC 50/60Hz 1.5A) Cloud AP5 –...
- Page 6 STEP 2 – POWER ON THE CLOUD AP5 UNIT Gently connect the power adaptor to the Cloud AP5 unit’s power socket labeled 19V at the rear of the unit. NOTE: THE CLOUD AP5 WHEN CONNECTED TO POWER IS ALWAYS ON AND WILL AUTOMATICALLY POWER UP IF THE POWER SUPPLY IS INTERRUPTED.
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Page 7: Configuration By Direct Connection
STEP 3 – FINDING THE CLOUD AP5 ON THE LAN – PLUG AND PLAY Once the Cloud AP5 is connected to the LAN and powered up, the device will try and obtain an IP address from a DHCP server on the LAN. - Page 8 Any Cloud AP5’s found will be listed in the results list – Click on the IP address to start the sign-in screen. Username and password. Network status TIM4biz.com – Cloud AP5 Quick Installation Guide – June 2017...
- Page 9 Enter the Install key and click Install to continue. The Cloud AP5 will then communicate via the internet to the tim4biz.com website to validate the key, and if the key is valid, the Cloud AP5 will synchronize with the tim4biz.com website to fetch the unit’s serial numbers.
- Page 10 STEP 5 – CLOUD AP5 SIGN-IN AND INITIAL ADVANCED SETUP Advanced Installation – Joining A WIFI network, Static IP addressing, Proxy Server settings. Click on the Advanced Settings button to open and collapse the Advanced Settings option. Click on the...
- Page 11 STEP 6 –CONFIGURATION OPTIONS Cloud AP5 configuration main menu is used to change settings, diagnostics and control the unit. This screen is used to set the timezone, time and date. NOTE: THE TIMEZONE MUST BE SET TO WHERE THE DEVICE IS PHYSICALLY LOCATED.
- Page 12 This screen is used to set the IP configuration for wired and 802.11 b/g wireless networks. TIP: WHEN USING THE CLOUD AP5 AS AN IP, TELNET OR SFTP SERVER TO COLLECT SMDR/CDR FROM PBXS , USE THE STATIC IP ADDRESS MODE.
- Page 13 Microsoft LAN Manager networks. The proxy server does require authentication and the only settings required are: Proxy host name or IP address • • Proxy port number • Username Password • NTLM Domain • TIM4biz.com – Cloud AP5 Quick Installation Guide – June 2017...
- Page 14 The Connection check is use to check the connection of the Cloud AP5 to the TIM4biz cloud services. If the check FAILS then either or both Network or Proxy settings is incorrect causing the Cloud AP5 not having access to the Internet.
- Page 15 A license is required for each feature to be activated on the Cloud AP5. NOTE: ALL LICENSE KEYS ARE CREATED USING THE TIM4BIZ.COM WEBSITE AND UPDATED USING THE INSTALL KEY FUNCTION ON THE CLOUD AP5 TO FETCH THE KEYS.
- Page 16 Audio and Music on Hold (MOH) to operate NOTE: DOWNLOAD SERVICES SHOULD ALWAYS BE STARTED TIP: REBOOT THE CLOUD AP5 AND CHECK THE INTERNET CONNECTION AND SERVICE CONTROL OPTIONS AS A FINAL CHECK TO MAKE SURE EVERYTHING IS WORKING NORMALLY...
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Page 17: Step 8 - Other Features
STEP 8 – OTHER FEATURES The Cloud AP5 data buffer contains data from the PBX or Sensors waiting to be uploaded to the TIM4biz Cloud, the upload interval is usually 5 minutes. If the Cloud AP5 is NOT cloud connected then the unit will buffer data until connection is re established, the TIM4biz Cloud will alert the Administrators by e-mail that there is a problem with the Cloud AP5. - Page 18 The Volume control adjusts the volume output for all audio ports on the cloud AP5 including HDMI. If a Line Isolation Unit (LIU) is used to connect the Cloud AP5’s audio output to the PBX music on hold interface, please make sure if it has a volume control that it’s set to the maximum level.
- Page 19 It will take 80 seconds for the Cloud AP5 to reboot. Clicking on the Sign out button signs the user out of the Cloud AP5 configuration console, when the user is signed out the standard sign in and status screen is displayed.
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Page 20: Further Technical Support
FURTHER TECHNICAL SUPPORT If the Cloud AP5 or the features are not working and all steps covered in this manual have been followed, please send an e-mail to TIM Technologies support on: support@tim4biz.com Please include: • Name Company • •...
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