Dell S2419HM User Manual page 39

Common What You
Symptoms Experience
HDR Problems Cannot set GFX
solution into
HDR mode after
switching into
Desktop/Movie
HDR/Game HDR
Presets
Missing Color Picture missing
color
Wrong Color Picture color not
good
Image retention Faint shadow
from a static from the static
image left on image displayed
the monitor for appears on the
a long period of screen
time
Possible Solutions
• Ensure the Personal Computer (PC) or graphics
solution meets minimum requirement for HDR
playback and install the latest software drivers for
the Graphics card.
• Ensure that the inbox HDMI 2.0 cable that comes
with the package is used.
• If the above steps fail, choose the resolution 3840
x 2160 from the Display Properties to force the
proper HDR signaling.
• Perform monitor self-test.
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Check for bent or broken pins in the video cable
connector.
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see Power Management
• Alternatively, use a dynamically changing
screensaver.
Modes).
Troubleshooting | 39