Alcatel A7 XL Manual
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Alcatel A7 XL Manual

Alcatel A7 XL Manual

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For more information about how to use the phone, please go to www.alcatel-mobile.com and
download the complete user manual. Moreover, on the website, you can also find answers
to frequently asked questions, upgrade the software via Mobile Upgrade, and so much more.

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Summary of Contents for Alcatel A7 XL

  • Page 1 For more information about how to use the phone, please go to www.alcatel-mobile.com and download the complete user manual. Moreover, on the website, you can also find answers to frequently asked questions, upgrade the software via Mobile Upgrade, and so much more.

  • Page 3: Table Of Contents

    Table of Contents Safety and use ....................4 Radio waves ...................... 8 Licenses ......................12 General information ..................13 Your mobile ....................15 Keys and connectors ............... 15 Getting started ................. 18 Home screen ..................19 Text input ....................27 Using the Onscreen Keyboard ............27 Text editing ..................
  • Page 4 Sharing your phone's mobile data connection ......60 Connecting to virtual private networks ........61 Multimedia applications ................63 Camera/Camcorder ................. 63 Gallery ....................65 Music ....................68 Others ......................69 File Manager ..................69 Sound Recorder ................69 Other applications ................69 Google applications ................70 Gmail ....................
  • Page 5 This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on Radio waves section When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of mm from the body www.sar-tick.com...

  • Page 6: Safety And Use

    Safety and use We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. 1.1.1 TRAFFIC SAFETY: Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their phone when the vehicle is not parked.
  • Page 7 • Remember to make backup copies or keep a written record of all important information stored on your phone; • Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout.
  • Page 8 For a non-unibody device with a non-removable battery: Observe the following precautions: • Do not attempt to eject, replace or open the battery; • Do not puncture, disassemble, or cause a short circuit in the battery; • Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C (140°F).
  • Page 9 CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. 1.1.5 CHARGERS: Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).

  • Page 10: Radio Waves

    Radio waves THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.
  • Page 11 While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for RF exposure. For body-worn operation, the phone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least mm from the body.
  • Page 12 • This device may not cause harmful interference; • This device must accept any interference received, including interference that may cause undesired operation. Your phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it. As mobile devices offer a range of functions, they can be used in positions other than against your ear.
  • Page 13 You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly. Should you require us to edit or delete your personal data, we may ask you to provide us with evidence of your identity before we can act on your request.

  • Page 14: Licenses

    TCL Communication Ltd. You may download the source codes from http:/ /sourceforge.net/projects/alcatel/ files/. The provision of the source code is free of charge from the internet.

  • Page 15: General Information

    General information • Website for USA: www.alcatelonetouch.us • Website for Canada: www.alcatelonetouch.ca • Facebook: www.facebook.com/alcatelonetouchusa • Twitter: www.twitter.com/alcatel1touch • Instagram: instagram.com/actalel • Hotline: In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support. • Manufacturer: TCL Communication Ltd. •...
  • Page 16 TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the carrier exclusively.

  • Page 17: Your Mobile

    Your mobile Keys and connectors Headset connector Microphone Earpiece speaker Flash light Ambient light & proximity sensor Front camera Slot of SIM and microSD card Touch screen Overview key Back key Home key...
  • Page 18 Back flash Back camera Volume up/ down Fingerprint sensor Power key Micro USB connector Note: Some models may have only the slot for SIM 1. Some models may not support the fingerprint feature.
  • Page 19 Overview key • Touch to switch between individual app activities and documents. Home key • From any application or screen, touch to return to the Home screen. • Long press to turn on Google Now. You can get help such as getting directions and restaurant information based on the content detected on the screen.

  • Page 20: Getting Started

    Getting started 1.2.1 Set up Inserting or removing the SIM/microSD card You must insert your SIM card to make phone calls. You do not need to power off your phone before inserting or removing the SIM card as this phone supports hot swap. Your phone only supports nano cards.

  • Page 21: Home Screen

    Home screen You can bring all the items (applications, shortcuts, folders and widgets) you love or use most frequently to your Home screen for quick access. Touch the Home key to switch to the Home screen. Status bar • Status/Notification indicators •...

  • Page 22: Status Bar

    Drag Place your finger on the screen to drag an object to another location. Slide/Swipe Slide the screen to scroll up and down the applications, images, and web pages. You can slide the screen horizontally too. The device also supports one finger zooming in the Camera and Gallery functions. Double touch the screen to zoom in/out.
  • Page 23 Notification panel When there are notifications, touch and drag down the Status bar to open the Notification panel to read more detailed information. Touch to switch to the quick settings panel. Touch to clear all event–based notifications (other ongoing notifications will remain). Quick settings panel Touch and drag down the Notification panel or touch the down-sided arrow to open the Quick settings panel.

  • Page 24: Search Bar

    Touch to enter user screen to edit and save owner's name, phone number, and other information. Touch to access Settings, where you can set more items. 1.3.3 Search bar The phone provides a Search function which can be used to locate information within applications, the phone or the web.
  • Page 25 • Touch the icon on the keyboard if you want to search on the web. Search by voice • Touch from the Search bar to display a dialog screen. • Speak the word/phrase you want to search for. A list of search results will display for you to select from.

  • Page 26: Personalise Your Home Screen

    Swipe up to unlock the screen Touch to enter Touch to enter Camera Voice search If you have set and added fingerprints on the phone by touching Settings>Security>Fingerprint, you can put the finger on the fingerprint sensor to unlock the phone. 1.3.5 Personalise your Home screen You can long press a folder, an application or a widget to activate the Move mode, and drag the item to your preferred Home screen.
  • Page 27 Create folders To improve the organisation of items (shortcuts or applications) on the Home screen and the Favourite tray, you can add them to a folder by stacking one item on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name.

  • Page 28: Volume Adjustment

    Touch one thumbnail and slide it right/left or touch X to close the application. Touch clear icon at the middle bottom of the screen to close all the running applications. 1.3.7 Volume adjustment Using the volume key Press the Volume key to adjust the volume. To activate the vibrate mode, press the Volume down key until the phone vibrates.

  • Page 29: Text Input

    Text input Using the Onscreen Keyboard Onscreen Keyboard settings Touch Settings>Language & input, touch the keyboard you want to set up and a series of settings will become available. Adjust the Onscreen Keyboard orientation Turn the phone sideways or upright to adjust the onscreen keyboard orientation. You can adjust it by changing the settings (Touch Settings>Display>Auto-rotate screen).

  • Page 30: Text Editing

    Text editing You can edit the texts you entered. • Long press or double touch within the texts you want to edit. • Drag the tabs to change the checked texts. • The following options will show: CUT, COPY and SHARE. You can also insert new texts if preferred •...

  • Page 31: Call, Call Log And Contacts

    Call, Call log and Contacts Call 3.1.1 Making a call You can launch a call by using Call. Touch the icon on the Home screen to access the Call application. Touch to enter the contact details screen. You can choose to edit, delete, share the contact, or send a Display the message to the contact.

  • Page 32: Answering Or Rejecting A Call

    If you make a mistake, you can delete the incorrect digits by touching To hang up a call, touch International call To dial an international call, long press to enter “+”, then enter the international country prefix followed by the full phone number and touch Emergency call If your phone has network coverage, dial the emergency number and touch make an emergency call.

  • Page 33: Calling Your Voicemail

    Touch Reminder to reject the call and set an alarm for calling back. To mute the ringtone volume of an incoming call, press the Volume up/down key, or turn the phone over (when the Settings\Gestures\Turn over to mute option is activated).

  • Page 34: Managing Multiple Calls

    3.1.5 Managing multiple calls With this phone you can handle multiple calls at the same time. Swap calls When you accept two calls, touch on hold, you can now switch between two lines. The current call will be put on hold and you are able to join the other call. 3.1.6 Call settings Touch from the Call screen, then touch Settings.

  • Page 35: Call Log

    - Fixed Dialling Numbers Fixed dialling number (FDN) is a SIM service mode, where outgoing calls are restricted to a set of phone numbers. These numbers are added to the FDN list. The most common practical application of FDN is for parents to restrict the phone numbers to which their children can dial.
  • Page 36 Touch to search Touch to view your in Contacts favourites. Touch to open Quick Contact panel. Long press to select the current contact or all contacts to delete or share. Touch to add new contact. Delete a contact To delete a contact, long press the contact you want to delete, the icon will turn to , then touch The contact you have deleted will also be removed from other applications on the phone or web the next time you synchronise your phone.

  • Page 37: Adding A Contact

    • Call history Touch to view the call history. • Contacts to display Choose contacts to display. • Import/Export Import or export contacts between phone, SIM card, microSD card and phone storage. • Block numbers Touch to view your blocked numbers. You can also unblock them.
  • Page 38 Add to/remove from Favourites To add a contact to favourites, you can touch a contact to view details then touch to add the contact to favourites (the hollow star will turn full). To remove a contact from favourites, touch the full star on the contact details screen.
  • Page 39 3.3.5 Importing, exporting and sharing contacts This phone enables you to import or export contacts between your phone, SIM card and phone storage. to open the options menu, touch Import/Export, From the Contacts screen, touch then select from USIM/phone contact/Internal storage to copy contact. You can share a single contact or contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc.
  • Page 40 3.3.8 Accounts Contacts, data or other information can be synchronised from multiple accounts, depending on the applications installed on your phone. from the home screen, then Settings\Manage To add an account, touch accounts\Add account. You are required to select the kind of account you are adding, like Google, Corporate, etc.

  • Page 41: Messaging And Gmail

    Messaging and Gmail Messaging You can create, edit and receive SMS and MMS with this phone. To send a message, touch Messaging from the Home screen. 4.1.1 Write message On the message list screen, touch the new message icon to write text/ multimedia messages.
  • Page 42 Sending a text message Enter the mobile phone number of the recipient in the To bar or touch to add recipients. Touch the Send message bar to enter the text of the message. Touch to insert emoticons. When finished, touch to send the text message.

  • Page 43: Manage Messages

    4.1.2 Manage messages When receiving a message, an icon will appear on the status bar as a notification. Drag down the status bar to open the Notification panel, touch the new message to open and read it. You can also access the Messaging application and touch the message to open it.
  • Page 44 Notifications • Message notifications Mark the checkbox to display message notifications in the status bar. • Sound Touch to select a ringtone as a new message notification tone. Text message (SMS) • Manage SIM card Touch to manage text messages stored on your SIM messages card.

  • Page 45: Gmail

    • Roaming auto-retrieve Select to download the full MMS message (including message body and attachment) automatically when roaming. Otherwise, download only the MMS message header to avoid extra charges. • Creation mode Select to change creation mode. • Maximum message size Select to choose the maximum message size. •...
  • Page 46 4.2.3 To receive and read your emails When a new email arrives, you will be notified by a ringtone or vibration, and an icon will appear on the Status bar. Touch and drag down the Status bar to display the Notification panel and touch the new email to view it.
  • Page 47 Touch to archive the email message. To display the archived messages, • you can touch in Inbox screen then touch All mail. Touch to delete the email message. • Touch to mark an email message as read or unread. • Touch to access the following options.

  • Page 48: Gmail Settings

    4.2.6 Gmail settings and select Settings. To access Gmail settings, touch the icon General settings • Gmail default action Touch to set the default action: archive or delete. • Conversation view Mark the checkbox to group emails in the same conversation for IMAP, POP3 and Exchange accounts.
  • Page 49 Touch an account to view the following settings: • Inbox type To set this inbox as the default or priority Inbox. • Inbox categories Mark the checkbox to enable the folder to appear under the Inbox folder. • Notifications Mark the checkbox to activate a notification when a new email arrives.

  • Page 50: Calendar & Time & Calculator

    Calendar & Time & Calculator Calendar Use the Calendar to keep track of important meetings, appointments, etc. To view the calendar and create events, touch from the Home screen, then touch Calendar. 5.1.1 Multimode view You can display the Calendar by Schedule, Day, 3-day, Week, or Month. Schedule view Day view 3-day view...

  • Page 51: Time

    • Fill in all required information for this new event. If it is a whole-day event, you can select All-day. • Invite guests to the event. Enter the email addresses of the guests you want to invite with commas to separate. The guests will receive an invitation from Calendar and Email.
  • Page 52 Touch the switch to enable the alarm. Touch to add a new alarm, the following options will appear: • Time Touch to set the alarm time. • Repeat Touch to select the days when you want the alarm to work. •...

  • Page 53: Calculator

    • Touch to delete the record. • Touch to share. 5.2.5 Adjust Clock settings Touch the icon and then Settings, the following options can now be adjusted: • Style Touch to set the clock style to Analogue or Digital. • Automatic home clock Mark the checkbox to enable the function when travelling in an area where the time is different, add a clock for home.
  • Page 54 Enter a number and the arithmetic operation to be performed, enter the second number, then touch “=” to display the result. Touch to delete digits one by one, long press to delete all at one time.

  • Page 55: Getting Connected

    Getting connected To connect to the internet with this phone, you can use GPRS/EDGE/3G/4G networks or Wi-Fi, whichever is most convenient. Connecting to the Internet 6.1.1 GPRS/EDGE/3G/4G The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: GPRS, EDGE , 3G or 4G.
  • Page 56 6.1.2 Wi-Fi Using Wi-Fi, you can connect to the Internet when your phone is within range of a wireless network. Wi-Fi can be used on your phone even without a SIM card inserted. To turn Wi-Fi on and connect to a wireless network •...

  • Page 57: Chrome

    Chrome Using Chrome, you can enjoy surfing the Web. To surf the web, touch from Chrome the Home screen. To go to a web page On the Chrome screen, touch the URL bar at the top, enter the address of the web page, then confirm.
  • Page 58 To find text on a web page • Touch the icon from Chrome screen to display option menu, and touch Find in page. • Enter the text or phrase you want to find. • Words with matching characters will be highlighted on the screen. •...
  • Page 59 Other options: To forward the pages you have opened. • To add the current website page as a bookmark. • To see details about the current website. • To refresh the current page. • • Bookmarks To see the bookmarks. •...

  • Page 60: Manage Bookmarks

    6.2.1 Manage links, history, downloads To manage a link, phone number or address displayed on a web page • Link Touch the link to open the web page. Long press the link to open options for further operation, like open in new window, save link, share link, copy link, etc. •...

  • Page 61: Connecting To Bluetooth Devices

    • A dialog will pop up, touch PAIR to confirm. • If the pairing is successful, your phone connects to the device. You are recommended to use Alcatel Bluetooth headsets, which have been tested and proved compatible with your phone. You can go to www.alcatel-mobile.com for more information about the alcatel Bluetooth...

  • Page 62: Connecting To A Computer

    To disconnect/unpair from a Bluetooth device • Touch the Settings icon beside the device you want to unpair. • Touch FORGET to confirm. Connecting to a computer With the USB cable, you can transfer media files and other files between your internal storage and a computer.

  • Page 63: Connecting To Virtual Private Networks

    • Touch Wi-Fi hotspot, then touch the switch to activate/deactivate this function. To rename or secure your portable hotspot When a Portable Wi-Fi hotspot is activated, you can change the name of your phone's Wi-Fi network (SSID) and secure its Wi-Fi network. •...
  • Page 64 To edit/delete a VPN To edit a VPN: • Touch Settings>More>VPN. • VPNs you have added are listed; touch the icon beside the VPN you want to edit. • After editing, touch SAVE. To delete: • Touch the icon beside the VPN you want to delete, then touch FORGET.

  • Page 65: Multimedia Applications

    Multimedia applications Camera/Camcorder Your mobile phone is fitted with a Camera and a Camcorder for taking photos and shooting videos. Before using the Camera or Camcorder, be sure to remove the protective lens cover to avoid it affecting your picture quality. To take a photo or video, touch Camera from the Home screen.
  • Page 66 To shoot a video Switch to the video mode by touching VIDEO, position the object or landscape in the viewfinder and touch the icon to start recording. Touch the icon to stop recording. The video will be automatically saved. Further operations when viewing a picture/video you have taken •...

  • Page 67: Gallery

    • MANUAL Touch to manually set ISO, shutter speed, focal length, or white balance as your wish. • INSTANT You can separately capture two photos and then combine them to one. COLLAGE Settings Touch to set under options: Photo • Size Touch to select picture size.
  • Page 68 To view the photos you have taken, touch from the Home screen, then touch Gallery. Touch to select photos for further operation. Touch to access your albums. To view a picture/play a video Pictures and videos are displayed by albums in the Gallery.
  • Page 69 • Touch an album. All pictures or videos will spread across the screen. • Touch the picture/video to view or play it. • Slide left/right to view previous or next pictures/videos. Working with pictures You can touch one album, then slide left or right to view the pictures. Touch a picture you want to work on, touch the icon to delete a selected one.

  • Page 70: Music

    Music Using this application, you can play music files stored in your phone. Music files can be downloaded from your computer to the phone using a USB cable. To play a music file, touch from the Home screen, then touch Music. 7.3.1 Playing music Touch a song to play it.

  • Page 71: Others

    Others File Manager To manage the files in your phone, touch from the Home screen, then touch File Manager. File Manager works with both external SD card and internal storage. File Manager displays all data stored on the phone, including applications, media files downloaded from Google Play Store, YouTube or other locations;...

  • Page 72: Google Applications

    Google applications Google apps are preinstalled on your phone to improve work efficiency and help you enjoy life. This manual briefly introduces the apps. For detailed features and user guides, refer to related websites or the introduction provided in the apps. You are recommended to register with a Google account to enjoy all the functions.

  • Page 73: Drive

    In Play Store, search for the app you need, download it and then follow the installation guide to install the app. You can also uninstall, update an app, and manage your downloads. Drive A file storage and synchronisation service created by Google, which allows users to store files in the cloud, share and edit files.

  • Page 74: Settings

    Settings from the Home screen, then touch Settings. To go to Settings, touch 10.1 Wireless & networks 10.1.1 Wi-Fi Using Wi-Fi you can now surf the Internet without using your SIM card whenever you are in range of a wireless network. The only thing you have to do is to enter the Wi-Fi screen and configure an access point to connect your phone to the wireless network.
  • Page 75 10.1.4 More\Tethering & portable hotspot This function allows you to share your phone's mobile data connection via USB or as a portable Wi-Fi access point (refer to “6.5 Sharing your phone's mobile data connection”). 10.1.5 More\VPN A mobile virtual private network (mobile VPN or mVPN) provides mobile devices with access to network resources and software applications on their home network, when they connect via other wireless or wired networks.

  • Page 76: 10.2 Device

    10.2 Device 10.2.1 Gestures The following gestures can be used for quick operations: • Double tap screen Switch the toggle to enable the function that allows you to turn the screen on or off by a double tap. • One-handed mode Touch the Back or Overview key for 3 seconds to shrink the screen to a smaller size.
  • Page 77 Sleep Set your phone to enter the sleep mode after a specified period of time, such as 1 minute or 30 seconds. Screen saver Touch to set the screen saver mode. Font size Touch to set the size of the fonts displayed on your screen Display size This function makes the items on your screen smaller or larger.
  • Page 78 10.2.4 Sound • Sound Set volume for media, ringtone, notifications, and alarms. • Headset mode Mark the checkbox to enable headset mode. Ringtones will only be heard from the headset if it is plugged in. • Do not disturb Touch to allow alarms, reminders, calls, etc. when Do not disturb mode is enabled.

  • Page 79: 10.3 Personal

    10.2.8 Memory Touch to view the total memory and the memory used by applications. 10.2.9 Users This feature allows you to add another user account. When a friend need to use your phone, switch to the guest account so that information in the main account cannot be accessed.
  • Page 80 Screen lock Touch to set your screen unlock method. For example, you can unlock your phone by sliding the screen, entering a password, or drawing a pattern, etc. Fingerprint Touch to set your fingerprint. You can use fingerprint to unlock screen or private folder.
  • Page 81 Trusted agents View or deactivate trust agents. Screen pinning When this function is enabled, you can always keep a window in view by touching the Overview button and then the pin icon. In this case, the user cannot go to any other window or open any other app.
  • Page 82 Text-to-speech settings • Preferred engine: Touch to choose a Preferred text-to-speech engine, touch the settings icon to show more choices for each engine. • Speech rate: Touch to open a dialog where you can select how quickly you want the synthesizer to speak. •...

  • Page 83: 10.4 System

    Factory data reset Erase all of your personal data from internal phone storage, including information about your Google account, any other accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software updates you’ve downloaded. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
  • Page 84 10.4.2 Accessibility Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone. Captions Touch to activate/deactivate captions for phone screen. Magnification gestures Touch to turn on/off to activate/deactivate zoom in/out function by triple-tapping the screen. Font size Touch to set the size of the fonts displayed on your screen.

  • Page 85: About Phone

    Text-to-speech output Touch to update the settings for text-to-speech output, such as the speech rate. Touch & hold delay Touch to adjust the duration of touch and hold delay. This function enables your phone to differ touch and touch & hold, which may avoid incorrect operations. Colour inversion Touch the switch to turn on/off colour inversion.

  • Page 86: Upgrade

    (www.alcatel-mobile.com) and install it on your PC. Launch the tool and update your phone by following the step by step instructions (refer to the User Guide provided together with the tool). Your phone’s software will now have the latest software.

  • Page 87: Accessories

    Accessories The latest generation of alcatel mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

  • Page 88: Warranty

    Warranty Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months from the date of purchase as shown on your original invoice. Batteries and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months(1) from the date of purchase as shown on your original invoice.
  • Page 89 printed limited warranty or the mandatory warranty provided by your country or jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited to commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

  • Page 90: Troubleshooting

    Troubleshooting Before contacting the service center, here are some instructions to help you troubleshoot your device: • To have optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • To update your system software, use the System Updates command in your phone’s settings.
  • Page 91 • Make sure that charging is carried out under normal conditions (0°C (32°F) to 40°C (104°F)). • When abroad, check that the voltage input is compatible. • Check that the charging port is secured or it’s not damaged. My phone can't connect to a network or "No service" is displayed •...
  • Page 92 • Make sure that you have not forwarded incoming calls. • Make sure that you have not barred certain calls. • Make sure that your phone is not in airplane mode. The caller’s name/number doesn't appear when a call is received •...
  • Page 93 • Contact your network carrier to check service availability and MMS parameters. • Verify the server center number or your MMS profile with your carrier. • The server center may be swamped. Try again later. • Start a new Messaging string. You messaging string may have reached its limit. SIM card PIN locked •...
  • Page 94 After Factory data reset is performed, I can't use my phone without entering Google account credentials • After reset is performed, you must enter the original Google account credentials that were used on this phone. • If you don’t remember your Google account credentials, complete Google account recovery procedures.

  • Page 95: Specifications

    Specifications Processor MTK MT6750S (MT6750V/WTC) Platform Android N 7.1 Memory 16GB ROM + 3GB RAM, or 32GB ROM + 3GB RAM Dimensions (LxWxT) 159.6 x 81.5 x 8.65mm Weight 175g Display 6 inch 1920 X 1080 IPS Network GSM: B2/3/5/8 3G: B1/2/5/8 LTE: B1/3/7/8/20/28A (Band frequency and data speed are operator...
  • Page 96 Audio supported formats AAC LC, HE-AACv1, HE-AACv2, AAC ELD, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE, Opus Video supported formats H.263, H.264 AVC, H.265 HEVC, MPEG-4 SP, VP8, Battery • Rechargeable Lithium-ion battery • Capacity: 4000 mAh Expansion Slot microSD™ memory card (Availability of microSD card depends on market) Special Features •...
  • Page 97 Alcatel is a trademark of Alcatel-Lucent and is used under license by TCL Communication Ltd. © Copyright 2017 TCL Communication Ltd. All rights reserved TCL Communication Ltd. reserves the right to alter material or technical specification without prior notice. All "Signature" ringtones embedded in this phone have been composed, arranged, and mixed by NU TROPIC (Amar Kabouche).

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