Exceptional Innovation STB-4000 User Manual

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STB-4000 User Guide

Manual Version Release 1.0

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Summary of Contents for Exceptional Innovation STB-4000

Page 1 STB-4000 User Guide Manual Version Release 1.0...
Page 2 Exceptional Innovation Inc. and may not be used for any unauthorized purpose, or disclosed to others without the prior written permission of the applicable Exceptional Innovation entity.
Page 3 Warnings ..............1-8 Installation and Setup ....... 2-1 Overview ...................2-1 Items Included with the STB-4000 .......2-1 Items Included in the STB-4000 Cable Kit ....2-1 Items Required for Installation ........2-1 Optional Items for Installation ........2-1 Install an STB-4000 ..............2-2 Connect the STB-4000 to the network ......2-2 Connect the STB-4000 to the TV.........2-3...
Page 4 IR Output Connection ..........2-8 HDMI Chromecast Connection to TV ......2-9 Troubleshooting and Maintenance ... 3-1 Overview ...................3-1 Troubleshooting Chart ..............3-2 Website and Helpline ..............3-3 Warranty and Returns ......4-1 Overview ...................4-1 Warranty ...................4-1 Returning Equipment for Repair or Replacement .....4-1 STB-4000 User Guide...
Page 5: And Safety Information
Information Overview This chapter discusses the features of the STB-4000 Set-Top Box and provides important information you should read and understand before installing and using it. Read the following sections to learn more about the STB-4000 features, care and maintenance, specifications, and related safety information: •...
Page 6: Unit Features
Chapter 1 Features, Specifications, and Safety Information Unit Features • Wireless Connectivity — The STB-4000 wireless option offers 802.11 wireless connectivity to wireless network access points in hotels. • USB — Two USB ports for connecting USB devices. • HDMI — Two standard HDMI output ports for connecting audio/video to TV displays. One port is dedicated to Chromecast A/V.
Page 7: Rear Panel Connections
The left-side rear-panel HDMI port accepts an HDMI cable for connecting audio and video to a standard TV HDMI input. Ethernet Port The rear-panel Ethernet port accepts an Ethernet cable for connecting the STB-4000 to the hotel network. A/V Analog Output The rear panel includes a 3.5mm A/V port for connecting analog audio/video to TV.
Page 8: Care And Maintenance
The rear-panel IR Input port accepts an IR Receiver cable for receiving IR from a Remote Control when the STB-4000 is not placed in line of sight of the remote. The IR output port accepts an IR Transmitter cable for TVs which do not have MPI ports. The IR Transmitter is located close to the IR Receiver on the TV so that the STB-4000 can transmit IR commands directly to the TV via IR.
Page 9: Technical Specifications
Chapter 1 Features, Specifications, and Safety Information Technical Specifications The following are specifications for the STB-4000 Set-Top Box (specifications subject to change): Dimensions • 7.75 inches (W) x 1.71 inches (H) x 6.00 inches (D) Weight • 1 lb Rear Panel Connections •...
Page 10: Important Safety Information
STB-4000 Set-Top Box. Safety Instructions The STB-4000 is designed and tested to meet the latest standards for safety. However, to ensure safe use it is important to follow the safety instructions marked on the product and included in this manual to help guard against personal injury and/or damage to the unit: •...
Page 11: Regulatory Information
NOTICE: Changes or modifications made to this equipment not expressly approved by Exceptional Innovation may void the FCC authorization to operate this equipment. NOTICE: THIS INFORMATION TECHNOLOGY EQUIPMENT CONFORMS TO UL STD 60950-1 AND IS CERTIFIED TO CSA STD C22.2 NO.
Page 12: Warnings
For body-worn operation, this unit has been tested and meets the FCC RF exposure guidelines when used with the Exceptional Innovation accessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
Page 13: Installation And Setup
• MPI cable for communication with hospitality TV. (2 MPI Cables included in STB-4000 Cable Kit). Optional Items for Installation • A/V Cable for connection to A/V Receiver or TV. (A/V Cable included in STB-4000 Cable Kit). • Digital Optical TOSLINK Cable for connecting digital audio to AV Receiver (NOT INCLUDED).
Page 14: Install An Stb-4000
Chapter 2 Installation and Setup Install an STB-4000 This section covers the steps to install an STB-4000 Set-Top Box before putting it into service: Connecting the STB-4000 to the network Connecting the STB-4000 to the TV Connecting the STB-4000 to Power Connect the STB-4000 to the network Perform the following steps to connect the STB-4000 to the network.
Page 15: Connect The Stb-4000 To The Tv
Installation and Setup Connect the STB-4000 to the TV Perform the following steps to connect the STB-4000 to the TV using the HDMI and MPI ports. When you have completed these steps, go to the next section. Note: Use cabling long enough to avoid placing stress on the input or output connections.
Page 16: Connect The Stb-4000 To Power
Note: Use cabling long enough to avoid placing stress on the input or output connections. Connect the 5V DC supply to the wall outlet. Connect the DC supply barrel plug to the power input on the left side of the STB-4000’s rear panel as shown below: Wait for the unit to go through its boot process.
Page 17: Set Up An Stb-4000
Installation and Setup Set Up an STB-4000 Once you have connected the STB-4000 to the network, TV, and power, you need to perform the setup procedure. Note: Setup typically takes from 5 to 10 minutes to complete, depending on updates.
Page 18: Other Rear Panel Connections
Chapter 2 Installation and Setup Other Rear Panel Connections This section covers other rear panel connections for the STB-4000, including: • A/V connection to an TV/Amp/Receiver • Optical Audio connection to a TV/Amp/Receiver • USB connection from/to USB devices •...
Page 19: Optical Audio Connection To Tv, Amp, Or Receiver
Connect the other end of the optical cable to the TV/Amp/Receiver. Connection to USB Devices Connect a USB Type A cable to either USB port on the left side of the rear panel. Connect the other end of the cable to the USB Device. STB-4000 User Guide...
Page 20: Ir Input Connection
IR Output Connection Connect the 3.5mm plug of an IR Transmitter cable to the IR OUT port on the rear panel. Place the bulb of the IR Transmitter cable near the IR Receiver on the TV/Amp/Receiver to be controlled. STB-4000 User Guide...
Page 21: Hdmi Chromecast Connection To Tv
The HDMI connection for Chromecast requires that the Chromecast media device be installed inside the STB-4000 chassis. Connect an HDMI cable to the HDMI port on the right side of the rear panel. Connect the other end of the HDMI cable to the HDMI input on the TV. STB-4000 User Guide...
Page 22 Chapter 2 Installation and Setup 2-10 STB-4000 User Guide...
Page 23: Troubleshooting And Maintenance
Troubleshooting and Maintenance Overview This chapter discusses the information you can use to troubleshoot the STB-4000 Set-Top Box in case of problems. It also covers procedures for replacing the hard drive, returning the unit, and contacting Product Support. Read the following sections to learn more about troubleshooting methods and procedures and how to get assistance: •...
Page 24: Troubleshooting Chart
Troubleshooting Troubleshooting Chart The STB-4000 Set-Top Box is designed to provide years of trouble-free service. However, if problems arise with the unit’s hardware or software, you can use this troubleshooting chart to help isolate the cause of the trouble and in many cases correct it.
Page 25: Website And Helpline
You can visit the website at www.exceptionalinnovation.com to learn more about our products. If you have questions about your STB-4000, contact our Product Support Helpline at: 1-877-890-6090 Please read this User Guide carefully before contacting us. When you call our helpline, make sure your hardware product is at hand so that technical support can more quickly help you correct the problem.
Page 26 Chapter 3 Troubleshooting STB-4000 User Guide...
Page 27: Warranty And Returns
STB-4000 into service or attempting to return it for repair or replacement. Warranty The STB-4000 warranty is 1 year for parts, 90 days for labor, effective from the date of shipment from the manufacturer. For detailed warranty and return information, refer to Returning Equipment for Repair/ Replacement in this chapter.
Page 28 The customer can accept or decline the repairs. If accepted, the item will be repaired and returned as per the estimate. • If declined, Product Support will ship the damaged item back to the customer at the customer’s expense. For more detailed information on Warranty, Service, Returns, Repairs and Replacements, visit: www.exceptionalinnovation.com/support.html STB-4000 User Guide...
Page 29 FCC Radiation Exposure Statement The antennas used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter...