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Fault
The frozen food is frozen
solid.
There is a thick layer
of frost in the freezer
compartment.
The frozen food
is thawing.
Customer service
Please check your telephone book or the
customer service list for your nearest
customer service facility. When
contacting customer service, please
ALWAYS quote the product number
14
Possible cause
If large quantities of fresh food are
being frozen, the temperature in the
refrigerator compartment drops
temporarily, as the refrigerating unit
runs for a long time.
The ambient temperature is colder
than +16 °C. The refrigerating unit
is starting less frequently.
Remedial action
Do not exceed max. freezing
capacity.
Loosen frozen food with a blunt
object.
Do not use a knife or pointed object.
You could damage the refrigerant
tubing or the plastic surface.
Defrosting the freezer compartment
(see Defrosting). Always ensure that
the freezer compartment door is
closed properly.
Freezer compartment door must
click" shut.
Increase the ambient temperature
above +16 °C.
If appliances feature an ambient
temperature switch, Fig. 2/2,
switch on. See Observe room
temperature and ventilation.
(E number) and production number
(FD number) of your appliance.
These numbers can be found on the
rating plate. Fig. e
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.
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