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Troubleshooting:
Please refer to the following several tips and possible solutions if problems occur during usage of
this product. The product may be returned to the service center or undergo inspection and repair by
authorized technicians.
Problems
Not working
Suddenly stops running
Warranty:
Your CareCo branded product is under warranty to be free from defects in material and workmanship
for one year from date of purchase. This warranty expresses our confidence in the workmanship and
materials used for our products.
In the event of a defect covered by this warranty, CareCo will, at our discretion, replace the product
or supply parts to remedy. This warranty does not cover device failure due to owner misuse or
negligence, or due to normal wear and tear. The warranty does not extend to non-durable parts, such
as rubber accessories, which are subject to normal wear and tear and require periodic replacement.
If you have any queries please contact CareCo.
Possible Causes
• Unplugged
• Power button not pushed
• Power disconnection
• Operation duration over
15 minutes
• Product overrun and overheat
• Too much operating pressure
that the massage balls stop
rotation
CareCo, Hubert Road, Brentwood,
Essex CM14 4JE
www.careco.co.uk
Remedies
• Connect the product to
power or check whether
or not the product is
well-connected.
• Push the power button
• Check whether or not the
product is well-connected
• Restart the product
• Restart the product after
cooling
• Restart the product
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