Alcatel 5049Z Quick Start Manual page 25

The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
•
Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.
I cannot access my voicemail
• Make sure your service provider's voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
service provider.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your service provider to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB debugging in
USB connection options.
• Make sure that you're using the right cable from the box.
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I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth's detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Switch on the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
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