XONTEL XT- 60 PBX Administrator's Manual
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XONTEL XT- 60 PBX Administrator's Manual

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XonTel XT-60/XT-120 PBX's
Administrator Guide

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Summary of Contents for XONTEL XonTel XT- 60 PBX

  • Page 1 XonTel XT-60/XT-120 PBX’s Administrator Guide...

  • Page 2: Declaration Of Conformity

    The information in this document is subject to change without notice. XonTel makes no warranty of any kind with regard to this guide, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. XonTel shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this guide.
  • Page 3 Contents About This Guide ............................5 XonTel XT-60/XT-120 Overview ......................... 6 Introduction ............................... 7 Feature Highlights ............................ 7 Hardware Overview ..........................8 LED Indicators and Ports ......................... 9 Getting Started ............................11 Accessing Web GUI ..........................11 Web Configuration Desktop ........................12 Make Your First Call ..........................
  • Page 4 IVR ................................64 Ring Group ............................. 65 Queue ..............................66 Conference ............................. 69 Pickup Group ............................70 Speed Dial .............................. 71 Callback ..............................73 DISA ............................... 74 Blacklist/Whitelist ............................ 75 Pin List ..............................77 Paging/Intercom ............................. 77 SMS ................................ 78 Voice Prompts ............................
  • Page 5 Maintenance ............................. 113 Upgrade ..............................113 Backup and Restore ..........................115 Reset and Reboot ..........................117 System Log ............................117 Operation Log ............................117 Troubleshooting ............................. 118 App Center ............................122...

  • Page 6: About This Guide

    About This Guide Thanks for choosing XonTel VoIP PBX. This guide is intended for administrators who need to prepare for, configure and operate XonTel XT-60/XT-120 IP PBX. In this guide, we describe every detail on the functionality and configuration of the PBX. We begin by assuming that you are interested in XonTel VoIP PBX and familiar with networking and other IT disciplines.

  • Page 7: Xontel Xt-60/Xt-120 Overview

    Designed with the small and medium sized enterprises in mind, XT-60 supporting up to 60 users, XT-120 supporting up to 120 users and built using the very latest technology, the XonTel XT-60/XT- 120 delivers exceptional cost savings, productivity and efficiency improvements, delivering power, performance, quality and peace of mind.

  • Page 8: Hardware Overview

    Hardware Overview XonTel XT-60 XonTel XT-120 Front Panel System Indicator Power Indicator RJ11 Port Reset WAN Status LAN Status RJ11 Port Status SD Slot Rear Panel Power Switch Antenna Socket Power Inlet Protective Earth...

  • Page 9: Led Indicators And Ports

    LED Indicators and Ports LED Indicators Indication Status Description The power is switched on POWER Power status The power is switched off Blinking The system is running properly System System status Static/Off The system goes wrong Static Green light Linked normally, 10/100 Mbps. Static Orange light Linked normally, 1000 Mbps.
  • Page 10 Insert TF card. SD Slot Insert SD card. XonTel XT-60/XT-120 supports two 10/100/1000M Ethernet ports. There are 2 Ethernet modes for the system. The default mode is “Bridge”. Bridge: LAN port interface will be used for uplink connection. WAN port Ethernet Port interface will be used as bridge for PC connection.

  • Page 11: Getting Started

    Getting Started This chapter explains how to log in XonTel XT-60/XT-120 Web GUI, use the taskbar and widgets, and open applications with the Main Menu.  Accessing Web GUI  Web Configuration Desktop  Make Your First Call Accessing Web GUI XonTel XT-60/XT-120 provides web-based configuration interface for administrator and extension users.

  • Page 12: Web Configuration Desktop

    Web Configuration Desktop When you log in XonTel XT-60/XT-120 Web GUI, you will see the desktop. From here, you can manage settings, install applications, or view system resource information. Desktop The desktop is where your application windows are displayed. Figure 2-2 Desktop...
  • Page 13 Figure 2-4 Main Menu Options Click the options icon to logout, change Web language or modify your account settings. Figure 2-5 Options Language Select Language to change web language. My Settings Click My Settings to modify your account settings. Here you can change the login password and bind your email address with the account.

  • Page 14: Make Your First Call

    Click Logout to log out the Web GUI. Save and Apply Changes Click Save button after your configurations on the XonTel XT-60/XT-120 system, do not forget to click Apply button on the upper right of the desktop to submit all the changes. If the change requires reboot to take effect, the system will prompt you with a pop-upwindow.

  • Page 15: System Settings

    Storage Network After logging in the XonTel XT-60/XT-120 Web GUI for the first time with the factory IP address, users could go to Settings > System > Network to configure the network for XonTel XT-60/XT-120. XonTel XT-60/XT-120 supports 3 Ethernet modes: Single, Dual and Bridge.
  • Page 16 Enter the IP address of the alternative DNS server (xxx.xxx.xxx.xxx). Alternate DNS Server LAN/WAN Settings (PPPoE) Enter the PPPoE username. Username Enter the PPPoE password. Password VLAN Check this option to enable VLAN. Enable VLAN Enter the VLAN ID. VLAN ID Set the VLAN priority.
  • Page 17 OpenVPN XonTel XT-60/XT-120 supports OpenVPN. The system provides detailed VPN configurations on the Web GUI and you can also upload the VPN configuration package to the system to make it work. Before using OpenVPN feature, please Enable OpenVPN first, then choose the Type to configure...
  • Page 18 IP address on the Internet. This is used to provide a persistent domain name for a resource that may change location on the network. DDNS is usually configured on router. If your router cannot support DDNS, we can set up DDNS on XonTel system. XonTel XT-60/XT-120 supports the following DDNS servers: dyndns.org...
  • Page 19  Click to delete the static route.  Check the Static route settings below. Static Route Enter the destination IP address or IP subnet for the XonTel XT-60/XT-120 to reach using the static route. Destination Example: IP address: 192.168.6.120 ...

  • Page 20: Security

    Moreover, the powerful built-in firewall function in XonTel system is adequate to enable the system to run safely and stably. We strongly recommend that you configure firewall and other security options to prevent the attack fraud and the system failure or calls loss.
  • Page 21 Firewall Enable Firewall to protect the system from malicious attack. Click Save Enable Firewall icon to apply the changes. Enable this item, net ping from remote hosts will be dropped. Click Save Disable Ping icon to apply the changes. When you enable Drop All feature, the system will drop all packets and connections from other hosts if there are no other rules defined.
  • Page 22 Select the action for the firewall rule: Accept  Action Ignore  Reject  Select the protocol applied for the rule:  Protocol  BOTH  The IP address for this rule. Source IP address/ Example: Subnet mask 192.168.5.100/255.255.255.255 means this rule is for 192.168.5.100. 192.168.5.100/255.255.255.0 is for IP from 192.168.5.0 to 192.168.5.100.
  • Page 23 SIP TCP The default port is 5061. SIP TLS Table 3-7 Service Configuration DHCP Check the box Enable DHCP Server, XonTel PBX will acts as a DHCP server. This feature is used when you do phone provisioning through DHCP mode.
  • Page 24 NTP Server: the PBX can be a NTP server. By default, it is the PBX’s IP address.   The Asterisk Manager Interface (AMI) is a system monitoring and management interface provided by Asterisk. The 3 party software can work with XonTel using AMI interface. The default port is 5038.
  • Page 25 This certificate is server certificate. No matter selecting “TLS Verify Client” as ”Yes” or “NO”, you should upload this certificate to XonTel. If TLS client (i.e. IP phone) enables “TLS Verify server”, you should also upload the relevant CA certificate on IP phone.

  • Page 26: User Permission

    Super Admin has the highest privilege. The super administrator can access all pages on XT60/XT-120 Web and make all the configurations on the system. Username: admin Default Password: xontel  Administrator is created by the Super Admin. The administrator has all the privileges but cannot create new users for login. ...
  • Page 27 Add New User Permission Log in the XT-60/XT-120 Web GUI with the Super Admin account, go to Settings > System > User Permission. Click to add a new User Permission. The following window prompts. Choose the user and privilege type, then check the options to enable the privileges for the user. Figure 3-9 Add New User Permission Once created, the Super Admin can edit the users by clicking or delete the users by clicking...

  • Page 28: Date & Time

    Figure 3-10 User Portal Date & Time Go to Settings > System > Date & Time to check the current time on the system. Here you can adjust time of the system (including time zone) to your local time. Figure 3-11 Date & Time Time Zone: select your current time zone.

  • Page 29: Email

    In the prompt, fill in an email address to send a test email to verify the Email settings. Storage XonTel XT-60/XT-120 provides local storage (Flash) and supports external storage TF/SD card. Users could choose where to store the voicemails, CDR, recordings and logs. Storage Devices Go to Settings >...
  • Page 30 The Network Drive feature is used to extend storage space. Before network drive can be properly configured, an SMB share folder accessible from XonTel system must be set up on a Windows based machine. Once that has been set up, please follow the following instructions to configure network drive: 1.
  • Page 31 When the storage devices are configured and ready to use, you can select where to store CDR, Recordings, Voicemail, one-touch recordings, logs. Figure 3-15 Storage Locations Auto Cleanup XonTel XT-60/XT-120 supports auto clean for CDR, logs, voicemails, one-touch recordings and recordings. CDR Auto Cleanup Set the maximum number of CDR that should be retained. The Max Number of CDR default is 100000.

  • Page 32: Extensions

    Table 3-9 Auto Cleanup Settings Extensions This chapter explains how to create and configure extensions on XonTel XT-60/XT-120. XonTel XT- 60/XT-120 supports SIP, IAX and FXS extensions. An extension can be set to the 3 types and be registered to different devices. Go to PBX > Extensions page to configure the extensions.
  • Page 33 The password for the user to register the SIP or IAX account. For Registration Password example, 12t3f6. XonTel XT-60/XT-120 IP PBX supports SIP forking. SIP forking refers to the process of “forking” a single SIP call to multiple SIP Concurrent Registrations endpoints.
  • Page 34 Features Voicemail Check this box to enable voicemail for this extension. Enable Voicemail Check this box to send voicemail to the user's email address. Note: to use this feature, "Email Settings" under "System" need to Send Voicemail to Email be configured correctly. Voicemail password used to access Voicemail system.
  • Page 35 Customize the timeout in seconds. Phone will stop ringing over the Ring Timeout time defined. Select the maximum call duration in seconds for every call of this extension. If you wish to customize, enter the value in the text box Max Call Duration directly.
  • Page 36 Define the IP address or IP section which is allowed to register to the PBX. The input format should be IP address/Subnet mask. Example: 192.168.5.100/255.255.255.255 means only the device whose  IP address is 192.168.5.100 is allowed to register this Permitted IP/Subnet mask extension number;...

  • Page 37: Add Bulk Extensions

    Add Bulk Extensions You can batch add SIP/IAX extensions on the system, which help you add a large amount of extensions quickly. Click to add extensions in bulk. Figure 4-3 Add Bulk Extensions General Choose the type for the extensions: Type ...

  • Page 38: Search And Edit Extensions

    Set the language of voice prompt for extensions. Prompt Language Search and Edit Extensions All the extensions are listed on the extension page. Each extension has a checkbox for you to edit or delete in bulk. Also, you can edit or delete per extension by clicking Figure 4-4 Extensions List Search Extension You can search extensions by entering the extension number, name or type.

  • Page 39: Importing And Exporting Extensions

    Importing and Exporting Extensions Users could import and export extension configurations, which helps you manage extensions easily. To Import Extensions 1. Click , you will see a dialog window shown as below. Figure 4-5 Import Extensions 2. Click Browse and select the file to start uploading. The file must be a .csv file. Check the sample file below.
  • Page 40 3. The sample csv file will result in the following extensions in the PBX. Figure 4-7 Extension List To Export Extensions Select the checkbox of the extensions, click , the selected extensions would be exported to your local PC. Figure 4-8 Export Extensions...

  • Page 41: Extension Group

    Extension Group Extension Group feature allows you to assign and categorize extensions in different groups, which helps you to better manage the configurations in the system. For example, you can create Support and Sales groups, when configuring Outbound Route, you can select a extension group instead of each extension. This feature simplifies the configuration process.

  • Page 42: Trunks

    To extend FXO trunk on the system, you need to insert FXO module to PBX. Go to Settings > PBX > Trunks to edit the FXO trunk. Before configuring a FXO trunk, please make sure that the analog line is connected to XonTel XT-60/XT-120 FXO port. Click to edit the FXO trunk.
  • Page 43 could not be disconnected, these settings need to be configured. Option Description Detect if a call is hung up with one of the following methods:  Busy Tone: listen for a busy tone to detect if the line got hung Hangup Detection Method ...

  • Page 44: Bri Trunk

    D channel is used for any combination of data, control/signalling, and X.25 packet networking. To extend BRI trunk on the system, you need to insert B2 module to XonTel XT-60/XT-120 and connect the BRI port to the BRI provider with a RJ45-RJ11 cable.
  • Page 45 General Give this trunk a name to help you identify this trunk. Trunk Name Specify the Signaling type according to the direction provided by Signaling your service provider. Specify whether this interface will act like the user or the network. Signaling Role The default is User.
  • Page 46 Dialplan Select the Calling Party Numbering Plan. Calling Party Numbering Plan Select the Calling Party Numbering Type. Calling Party Numbering Type Select the Called Party Numbering Plan. Called Party Numbering Plan Select the Called Party Numbering Type. Called Party Numbering Type The PI provides instructions on whether or not the Presentation Indicator provided calling line identity is allowed to be presented, or...

  • Page 47: Gsm/3G Trunk

    Enter the DOD number range and select the extensions. Figure 5-2 Bind Consecutive DOD Numbers to Multiple Extensions GSM/3G Trunk XonTel XT-60/XT-120 supports GSM/3G trunk. To extend the trunk, you need to install GSM/3G module to the XonTel XT-60/XT-120 and insert SIM card on the module. Click to edit the trunk.

  • Page 48: Voip Trunk

     Peer Trunk: IP based VoIP trunk. A Peer VoIP trunk does not require XonTel XT-60/XT-120 to register with the provider. The IP address of XonTel XT-60/XT-120 needs to be configured with the provider, so that it knows where calls to your number should be routed.
  • Page 49 Configure the address of outbound proxy server. The address can Outbound Proxy Server be domain name or IP address. If enabled, this trunk will not be available in routes or other channels. Enable SLA Whether to allow other SLA stations to join a call by pressing the SLA Allow Barge key.
  • Page 50 Choose the trunk type “Register Trunk”. Trunk Type Give this trunk a name to help you identify this trunk. Provider Name Service provider’s hostname or IP address. Hostname/IP The default IAX port is 4569. The username used to register to the trunk from the VoIP provider. User Name The password to register to the trunk from the VoIP provider.
  • Page 51 Table 5-11 IAX Peer Trunk Configuration Parameters - Basic 2) Codec Select codec for the VoIP trunk. XonTel XT-60/XT-120 supports the codecs: a-law, u-law, GSM, iLBC, SPEEX, G722, G726, ADPCM, G729A, H261, H263, H263P, H264, MPEG4 and iLBC. Figure 5-3 VoIP Trunk Codec...
  • Page 52  Info: DTMF will be carried in the SIP Info messages  Inband: DTMF will be carried in the audio signal  Auto: will attempt to detect if the device supports RFC4733 DTMF. If so, it will choose RFC4733; if not, it will choose Inband. RFC4733 is the default mode.
  • Page 53 Figure 5-5 Bind Consecutive DOD Numbers to Multiple Extensions...

  • Page 54: Call Control

    Time Conditions Inbound Routes When a call comes into XonTel XT-60/XT-120 from the outside, XonTel XT-60/XT-120 needs to know where to direct it. It can be directed to an extension, a ring group, a queue or a digital Receptionist (IVR) etc.
  • Page 55 Patterns Refers to any digit between 0 and 9 Refers to any digit between 1 and 9 Refers to any digit between 2 and 9 Refers to any digit in the brackets, example [123] is 1 or 2 or 3. [###] Note that multiple numbers can be separated by commas and ranges of numbers can Wildcard.
  • Page 56 5) Enable Time Condition Decide if you want to route incoming calls based on Time Condition.  If disabled, all calls will be routed to the Destination.  If enabled, you could route calls to different destinations at different time. Calls that do not match the time periods will be routed to “Other Time”...

  • Page 57: Outbound Routes

    Note:  XonTel compares the number with the pattern that you have defined in your route 1. If matches, it will initiate the call using the selected trunks. If it does not, it will compare the number with the pattern you have defined in route 2 and so on. The outbound route which is in a higher position will be matched firstly.
  • Page 58 Allow the users to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.

  • Page 59: Auto Clip Routes

    5) Password You can prompt users for a password before allowing calls to progress. The options are:  None  PIN List: select a list of PIN  Password: enter a single password which will be needed when dialing through this outbound route 6) Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next...
  • Page 60 Click View AutoCLIP List to view the records. In the AutoCLIP List you can see the record of the unconnected call. Figure 6-6 Auto CLIP List As the above figure shows, when the user (284288432) has a missed call and returns the call, he will be directly forwarded to extension 500 as shown in the AutoCLIP List.
  • Page 61 Go to > > > Settings Call Control SLA, click to create SLA stations. Figure 6-7 Add SLA Station Station Name: set a name for the SLA name. Station: choose a SIP extension to monitor and use the SLA trunks. Associated SLA Trunks: choose the SLA trunks.

  • Page 62: Time Conditions

    time couldn’t be longer than “Ring Timeout”. Hold Access: specify hold permission for the station. Open: any station can place this trunk on hold and any other station is allowed to take it back  off of hold. Private: only the station that placed the trunk on hold is allowed to take it back off of hold.
  • Page 63  Days of Week: select a week day, month day, and/or month range in which you want this time range to apply.  Advanced Options: this option is disabled by default. If it is enabled, you need to set the month and the day of the month.

  • Page 64: Call Features

    IVR (Auto Attendant) on XT-60/XT-120 to achieve it. When calls are routed to an IVR, XonTel XT-60/XT-120 will play a recording prompting them what options the callers can enter such as “Welcome to XX, press 1 for Sales and press 2 for Technical Support”.

  • Page 65: Ring Group

    The number of seconds to wait for a digit input after prompt. Response Timeout How long (in seconds) we wait for the caller to enter an option on their phone keypad before we consider it timed out and it follows the Timeout Destination Digit Timeout as defined below.

  • Page 66: Queue

    Option Description The extension number dialed to reach this ring group. Number Give this ring group a brief name to help you identify it. Name Select an appropriate ring strategy for this ring group.  Ring Strategy Ring All Simultaneously: ring all the available extensions simultaneously. ...
  • Page 67 Basic Settings Use this number to dial into the queue, or transfer callers to this number to Number put them into the queue. Give this queue a brief name to help you identify it. Name You can require agents to enter a password before they can login to this Password queue.
  • Page 68 2) Caller Experience Settings Caller Settings Select the “Music on Hold” playlist for this Queue. Music On Hold Select the maximum number of seconds a caller can wait in a queue Caller Max Wait Time before being pulled out. If you wish to customize, enter the value in the text box directly.

  • Page 69: Conference

    Conference Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room. Go to Settings >...

  • Page 70: Pickup Group

    Eject the last user. Decrease the conference volume. Increase the conference volume. Decrease your volume. Exit the IVR menu. Increase your volume. Conference Users IVR Menu Mute/ un-mute yourself. Decrease the conference volume. Increase the conference volume. Decrease your volume. Exit the IVR menu.

  • Page 71: Speed Dial

    Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can by simply define a shortcut number. Speed Dial feature is available on XonTel XT-60/XT-120 that allowing you to place a call by pressing a reduced number of keys.
  • Page 72 Click and select the file to start uploading. The file must be a .csv file. Check the sample file below. You can export a speed dial file from XonTel XT-60/XT-120 and use it as a sample to start with. Figure 7-4 Speed Dial File The sample csv file will result in the following speed dial in XonTel XT-60/XT-120.

  • Page 73: Callback

    Callback Callback feature allows callers to hang up and get called back to XonTel XT-60/XT-120 Callback feature could reduce the cost for the users who work out of the office using their own mobile phones. Go to Settings > PBX > Call Features > Callback to configure Callback.

  • Page 74: Disa

    Table 7-7 Call Back Configuration Parameters DISA DISA (Direct Inward System Access) allows someone calling in from outside XonTel XT-60/XT-120 to obtain an “internal” system dial tone and make calls as if they were using one of the extensions of XonTel PBX.

  • Page 75: Blacklist/Whitelist

    Option Description Give this DISA a brief name to help you identify it. Name Password The password for this DISA. The maximum amount of time the system will wait before hanging up Response Timeout the call if the user has dialed an incomplete or invalid number. The default value is 10s.
  • Page 76 The file must be a .csv file. Open the file with notepad, check the sample below. You can export a blacklist/whitelist file from XonTel XT-60/XT-120 and use it as a sample to start with. Figure 7-11 Blacklist/Whitelist File...

  • Page 77: Pin List

    3) Export Blacklist/Whitelist Select the checkbox of the blacklist/whitelist, click , the selected blacklist/whitelist will be exported to your local PC. Pin List PIN List is used to manage lists of PINs (numerical passwords) that can be used to access restricted features such as outbound routes.
  • Page 78 SMS to Email is a feature that allows users’ email to receive the SMS of a GSM network. The SMS sent to the GSM/3G ports will be received first by application of XonTel system and then forwarded to the pre-configured email address (the email set in Settings > System > Email). Thus, users can...
  • Page 79 Email to SMS is a feature that allows users to send SMS to mobile phone number via email. When users would like to send a SMS, they just need to send an email to the XonTel system's email address, with the destination mobile phone number as the email subject. The system will then receive the email and forward the email to the GSM/3G port, so that the email can be sent out through SMS to expected destinations.

  • Page 80: Voice Prompts

    4) Send Email to SMS with Access Code through a Specific GSM/3G Port Email Subject: port:[port];num:[number];code:[code]; Voice Prompts In this chapter, we introduce how to manage voice on XonTel XT-60/XT-120, including the following sections:  Prompt Preference  System Prompt ...

  • Page 81: System Prompt

    Figure 8-2 Download Online Prompt Click to download the latest prompts. The new downloaded system prompt will be displayed once installed successfully. You can select the prompt to apply in the XonTel system or delete it.

  • Page 82: Music On Hold

    Music on Hold Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold. Users could configure Music on Hold Folder and upload music files to the system. The "default" Music on Hold Playlist includes 3 music files for users to use.

  • Page 83: Custom Prompt

    Custom Prompt The default voice prompts and announcements in the system are suitable for almost every situation. However, you may want to use your own voice prompt to make it more meaningful and suitable for your case. In this case, you need to upload a custom prompt to the system or record a new prompt and apply it to the place you want to change.

  • Page 84: General

    General This chapter explains general settings in system, which can be applied globally to XonTel XT-60 PBX and XonTel XT- 120 PBX.  Preference  Feature Code  Voicemail   Preference Option Description Max Call Duration Select the absolute maximum number of seconds permitted for a call.

  • Page 85: Feature Code

    Table 9-1 Preference Configuration Parameters Feature Code Feature Codes are used to enable and disable certain features available in the system. The XonTel XT-60/XT-120 local users can dial feature codes on their phones to use a particular feature. The default feature codes can be checked and changed via Settings > PBX > General > Feature Code.
  • Page 86 Extension Pickup Dial this feature code and an extension number to pick up a call that is ringing at the extension. The default feature code is *04. Intercom Intercom Dial this feature code and an extension number to page that extension.
  • Page 87 Disable Forward When Busy Dial this feature code to disable when busy call forwarding. The default feature code is *072. Enable Forward No Answer Dial this feature code to forward calls to voicemail or a designated number when no answer. For example: dial *73 to forward calls to voicemail when no answer, and dial *73500 to forward all calls to number 500 when no answer (this number does cont include prefix, if you are required to dial with prefix, you need to configure...

  • Page 88: Voicemail

    Voicemail The configurations of voicemail can be globally set up and managed on the Voicemail page. Go to Settings > PBX > General > Voicemail , you can configure the Message Options, Greeting Options and Playback Options. Message Options Max Messages per Folder This sets the maximum number of messages that can be stored in a single folder of voicemail.
  • Page 89 Voicemail to Email Template You can customize the Voicemail Email contents by clicking Figure 9-1 Voicemail to Email Template Settings Go to Settings > PBX > General > SIP to configure SIP settings. It is wise to leave the default setting as provided on this page.
  • Page 90 PBX or when you need connect to the PBX via SIP trunk. XonTel XT-60/XT-120 supports 3 methods to configure NAT: STUN, External IP Address and External Host. You can select one method to configure NAT or disable NAT.
  • Page 91 NAT Mode Global NAT configuration for the system. The options are as follows:  Yes: use NAT and ignore the address information in the SIP/SDP headers and reply to the sender's IP address/port.  No: use NAT mode only according to RFC3581. ...
  • Page 92 A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. XonTel XT-60/XT-120 supports G711 a-law, u-law, GSM, H261, H263, H263P, H264, SPEEX, G722, G726, ADPCM, G719A, MPEG4 and iLBC.
  • Page 93 After you buy the license from DIGIUM, you should enter G729 license at the "G729 License Key". Figure 9-5 Codec Settings XonTel XT-60/XT-120 supports TLS protocol, to use TLS, you need enable TLS via Settings > PBX > General > SIP > TLS. Check the TLS configuration parameters below. Option...
  • Page 94 Option Description Session-timers Choose the session timers mode on the system:  No: do not include “timer” value in any field  Supported: include “timer” value in Supported header  Require: include “timer” value in Require header  Forced: include “timer” value in both "Supported" and "Required" header.
  • Page 95 Re-invite SDP Not Add T.38 Attribute If set to yes, SDP in re-invite packet will not add T.38 attributes. Error Correction This sets the Error Correction Mode (ECM) for the Fax. T.38 Max BitRate T38 Max Bit Rate. Advanced Option Description Allow RTP Re-invite By default, the system will route media steams from SIP endpoints...
  • Page 96 Figure 9-8 Jitter Buffer Configure the Jitter Buffer settings on XonTel PBX will improve the call quality through VoIP. Jitter buffers must be correctly configured to be effective. Enable Jitter Buffer: check to enable this feature. Implementation: choose the implementation of jitter buffer.
  • Page 97 Recording XonTel XT-60/XT-120 supports auto recording for an established call. Go to Settings > PBX > Recording to configure auto recording settings. Figure 10-1 Recording Prompt Settings General Preferences Click the option to link the Storage settings. In the storage settings, you Storage Location can configure where to store recording files.

  • Page 98: Event Settings

    Event Center XonTel XT-60/XT-120 can monitor system events and logs, then send email notifications to the specified contacts. Event Settings The system events are divided into three categories: Operation  Modify Administrator Password  User Login Success  User Login Failed ...

  • Page 99: Event Log

    Figure 11-2 Notification Contacts Supports to send Email notification, Call notification and SMS notification. Click to add a contact. Option Description Choose a contact from the drop-down menu. The selected contact will receive Choose Contact alert emails, SMS messages or calls. Select how to notify the contact when the event occurs.
  • Page 100 Figure 11-3 Event Log...

  • Page 101: Recording

    CDR and Recording In CDR and Recording center, you can check all the call logs and recordings on the system. You can run reports against the logs and filter on the following:  Time  Call From  Call To ...

  • Page 102: Pbx Monitor

    PBX Monitor The PBX monitors the status of Extensions, Trunks and Concurrent Call. Go to PBX Monitor to check the real time status. Extension Status Figure 13-1 Extension Status Table 13-1 Extension Status Description Status Description The extension is idle. The extension is ringing.

  • Page 103: Trunk Status

    Trunk Status Figure 13-2 Trunk Status FXO Trunk Status The trunk is idle. The trunk is busy in use. No PSTN line plugged in FXO interface. Malfunction in FXO interface; please examine the relevant interface and module. Table 13-2 FXO Trunk Status Description GSM/3G Trunk Status The trunk is idle, the icon shows the signal strength.
  • Page 104 GSM network registration failed. Malfunction in module; please examine the relevant module. Table 13-3 GSM/3G Trunk Status Description BRI Trunk Status The trunk is idle. 1. Broken module/interface. 2. Incorrect physical layer configuration. 3. Service provider did not activate the trunk. 1.

  • Page 105: Concurrent Call

    Important Note  XonTel XT-60 support up to 10 concurrent calls.  XonTel XT-120 PBX support up to 25 concurrent calls. Conference You can check the conference moderator, how many members in the conference, when the conference starts. Figure 13-4 Conference...

  • Page 106: Resource Monitor

    Resource Monitor Resource Monitor allows you to monitor the CPU usage, memory usage, disk utilization and network flow. Information On this page, you can check the system information, including Product, SN, Hardware version, Software version etc. Figure 14-1 System Information Network Click on Network tab to view the system's network status.
  • Page 107 Figure 14-3 CPU Status Memory Figure 14-4 Memory Status...

  • Page 108: Storage Usage

    Figure 14-4 LAN Status Storage Usage Figure 14-5 Storage Usage...
  • Page 109 When update the firmware, please don’t turn off the power. Or the system will get damaged. If you are trying to upgrade through HTTP, please make sure that the system is able to visit the Internet, or it cannot access XonTel website to get the firmware file, causing the upgrade fail. PBX Upgrade page...
  • Page 110 Figure 15-3 Upgrade Manually - HTTP Upgrade through TFTP Download firmware file from XonTel website to your local PC. Create a tftp server, here take Tftpd32 for example. Configure tftp server. Click Browse button to select the firmware file upgraded patch.

  • Page 111: Backup And Restore

    Click Download to download the file and start to upgrade. Figure 15-5 Upgrade Manually – TFTP Backup and Restore XonTel XT-60/XT-120 provides Backup and Restore feature, which allows you to create a complete backup of the system configurations to a file. Notes: 1.
  • Page 112 Create a New Backup Click to create a new backup. Figure 15-6 Create New Backup File Upload a Backup Click to upload a backup. Figure 15-7 Upload a Backup File Restore To restore the configuration data, select a backup and click .

  • Page 113: Maintenance

    Reset and Reboot Users could reset and reboot the system via Maintenance > Reset and Reboot. Click to reboot the system Click to reset the system to factory configurations. System Log Users could check system logs under Maintenance > System Log . The system logs will be generated everyday automatically and a log file will be listed in the System Log.

  • Page 114: Operation Log

    Figure 15-11 Operation Log Troubleshooting XonTel XT-60/XT-120 provides multiple tools on the Web GUI for you to do troubleshooting. Go to Maintenance > Troubleshooting to check the tools. Ethernet Capture Tool Figure 15-12 Ethernet Capture Tool 1. Fill in the target IP address and port.
  • Page 115 Figure 15-13 Port Monitor Tool Choose a trunk from the drop-down menu. Click Start to start capturing logs. Click Stop to stop capturing. Click Download to download the file to your local PC and analysis it. The output result is in .tar format. Decompress the file and open the .raw files using Audition software. IP Ping Enter the target IP address or hostname.
  • Page 116 Figure 15-15 Traceroute App Center XonTel XT-60 & XT-120 provides you with a variety of applications. This chapter introduces applications available and how to manage the applications. For more detailed instructions, please Refer to XT-60 & XT-120 Help on the system web GUI.
  • Page 117 IP phone. Auto Provisioning Auto Provisioning is used to provision IP phones and XonTel gateways in bulk, including all user information, local phone book, firmware, and so on. Auto Provision is an easy and time-saving way to configure IP phones and gateways.

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Xontel xt-120pbx

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