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•
If the Product is designed with the TPM (Trusted
Platform Module) function, keep the embedded
security chip pre-boot password in a safe place
(Note: Due to the design of TPM, it is not
possible for ASUS to reset the embedded
security chip pre-boot password. If the
password is lost, the Product can only be
repaired by replacing the entire motherboard,
which is not covered under the Warranty.)
When contacting ASUS Customer Service
•
Before contacting ASUS technical support, ensure
that You have the Product in front of You and that
it is turned on, if feasible. Please also be ready
to provide the Product's serial number, the model
name, and proof of purchase.
•
Technical support hotline phone number can be
found at http://support.asus.com.
•
You will be requested by ASUS to perform some
of the Product's troubleshooting tasks or actions,
which may include the following:
•
Restoring the Product's operating system,
factory-installed drivers, and applications to
the factory default settings.
•
Installing updates, patches or service packs.
•
Running diagnostic tools and programs on the
Product.
•
Allowing ASUS technical support agent to
access the Product with remote diagnostic
tools (when available).
•
Performing other reasonable activities
requested by ASUS, which will assist in
identifying or resolving the problems.
•
If the problem is not solved remotely, you will have
to return the Product to an ASUS Repair Center
(this process is called "RMA"). ASUS will issue
an RMA number for Your Product. Please record
Your RMA Number for tracking purposes.
•
Describe the problem clearly and completely on
the RMA request form.
•
Enclose a copy of this completed warranty card
and a copy of Your sales invoice/receipt detailing
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