Cacamle IX-C62 User Manual

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IP Phone User Guide

IX-C62

Version 3.97

Apr. 2016

Table of Contents

Summary of Contents for Cacamle IX-C62

Page 1 IP Phone User Guide IX-C62 Version 3.97 Apr. 2016...
Page 2: Declaration Of Conformity
Copyright © 2016 Xiamen Cacamle Technology Co.,Ltd. All rights reserved. Xiamen Cacamle Technology Co.,Ltd. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.
Page 3 Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to support@cacamle.com.
Page 4 Table of Contents Overview ........................1 Packing List ............................1 Hardware Components Preview ..................... 4 Icon Preview ............................ 6 LED Instruction ..........................8 Power Indicator LED ........................ 8 Line LED : (Line or Memory Key set as Line)................8 BLF or BLF List Key LED : ( Line/Memory Key set as BLF) ............8 Shared Line Key LED : (Line/Memory Key set as Shared Line) ..........
Page 5 No Key Entry Timeout ......................29 Phone Lock & Emergency numbers..................30 Volume ..........................32 Ring Tones ..........................34 Headset Use .......................... 37 Screen Saver .......................... 39 Contact Management ........................41 Local Directory (Local Group) ....................41 Blacklist ..........................50 Remote Phone book ......................
Page 6 Advanced phone feature ................... 84 BLF ..............................84 BLF List ............................86 Call Recording ..........................88 Hot Desking ........................... 90 Intercom ............................92 Multicast Paging ..........................95 ACD (Automatic Call Distribution) ....................99 SMS (Short Message Service) ...................... 100 Voice Mail ............................ 103 Zero Touch ...........................
Page 7: Packing List
User Guide for the IX-C62 IP Phone Overview This chapter provides the overview of the IX-C62 IP phone. Topics include:  Packing List  Hardware Components Preview  Icon Preview  LED Instruction  User Interface Packing List The package contains the following parts, please check if all the items are not missed: ...
Page 8 User Guide for the IX-C62 IP Phone  Handset  Handdset Cord  Power adapter...
Page 9 User Guide for the IX-C62 IP Phone  Ethernet cable  Quick installation reference...
Page 10: Hardware Components Preview
User Guide for the IX-C62 IP Phone Hardware Components Preview Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration • Icons (for example, ) LCD screen • Missed call text or second incoming caller information •...
Page 11 User Guide for the IX-C62 IP Phone Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen.
Page 12: Icon Preview
User Guide for the IX-C62 IP Phone 30. Shared Line 31. Hot Desking 32. ACD 33. Zero Touch 34. URL 35. MultiCast Paging For more details about these functions, you can refer to Function keys (DSS keys) on page 105.
Page 13 User Guide for the IX-C62 IP Phone Handset mode Headset mode Mute Forward Do Not Disturb SRTP Received calls Dialed Calls Missed calls Forward calls...
Page 14: Led Instruction
User Guide for the IX-C62 IP Phone LED Instruction This part mainly instructs the meaning of LED status. The Power LED Status describe on the precondition that the LED setting all set as Yes. You can also customize it on web GUI(Settings->Preference->LED Status Settings).
Page 15: Other Key Led
User Guide for the IX-C62 IP Phone Shared Line Key LED : (Line/Memory Key set as Shared Line) LED Status Description Stay green Idle status Stay red The line is busy Blinked green Ring Back, Private hold Blinked red The line is ringing...
Page 16: User Interface
User Guide for the IX-C62 IP Phone User Interface There are two ways to customize specific configurations on your IP phone:  The user interface on the IP phone  The user interface in a web browser (web GUI) on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Page 17 User Guide for the IX-C62 IP Phone Line 1 Account Line 2 Call Forward Function Key Key as Send Hot Line Features Anonymous Call DND Code History Setting All contacts Contacts Directory Blacklist Local History History Network CallLog Voice Mail...
Page 18: Web User Interface (Web Gui)
User Guide for the IX-C62 IP Phone Web User Interface (Web GUI) In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
Page 19: Getting Started
User Guide for the IX-C62 IP Phone Getting Started This chapter provides the following basic system configuration. Topics include:  Phone Installation  Initialization  Web Login  Basic Network Settings  Registration  Idle Screen Explanation Phone Installation Attach the Foot stand.
Page 20 User Guide for the IX-C62 IP Phone Connect the Network and Power.
Page 21: Initialization
User Guide for the IX-C62 IP Phone Initialization After your phone has been powered up, the system boots up and performs the following steps: 1. Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...
Page 22: Web Login
User Guide for the IX-C62 IP Phone Web Login 1. Check the IP address of your phone: Press Menu -> Status -> Information, or Press -> Information. 2. Enter the IP address in a browser’s address bar, and then press the Enter key.
Page 23: Basic Network Settings
User Guide for the IX-C62 IP Phone Basic Network Settings There are 3 modes to access Internet: DHCP, Static IP address, PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. Note: If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
Page 24: To Configure Network Via Web User Interface
User Guide for the IX-C62 IP Phone 3. Click Save and restart the phone. To configure Network via web user interface: 1. Login the web GUI of IP phone. 2. Click on Network -> Basic. 3. Select the mode you want and fill in corresponding information.
Page 25 User Guide for the IX-C62 IP Phone PC port While WAN port is used to access Internet, PC port can play the role as bridge or router. 1. Login the web GUI of IP phone. 2. Click on Network -> Basic.
Page 26: Registration
User Guide for the IX-C62 IP Phone Registration To register via web user interface: 1. Login the web GUI of IP phone. 2. Click on Account -> Basic. 3. Select the desired account in Account filed 4. Enter the desired value in Account Active, Primary SIP Server, SIP Transport, SIP User ID, Authenticate ID, and Authenticate Password field respectively.
Page 27: To Register Via Phone User Interface (Udp Only)
User Guide for the IX-C62 IP Phone To register via phone user interface (UDP only): 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Account. 2. Select the desired account on screen. 3. Enter the desired value in Account Active, SIP Server, Failover SIP server(optional), Outbound Proxy(optional), SIP User ID, Authenticate ID, Authenticate Password, Name(optional) and Ringtone(optional) field respectively.
Page 28: Idle Screen Explanation
User Guide for the IX-C62 IP Phone Idle Screen Explanation If the phone has successfully started up, the idle LCD screen will be displayed as below. Name Description 1.Date&Time It shows the phone’s time & date. 2.Notice It shows the phone features status, like “1 Missed Call”.
Page 29: Customizing Your Phone
User Guide for the IX-C62 IP Phone Customizing Your Phone You can customize your IX-C62 IP phone by personally configuring certain settings, for example, language, time & date, ring tones. You can add contacts to the phone’s local directory manually or from call history.
Page 30: Time & Date
User Guide for the IX-C62 IP Phone To change the language for the web user interface: 1. Click on Settings -> Preference. 2. Select the desired language from the pull-down list of Language 3. Click SaveSet. Time & Date The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
Page 31 User Guide for the IX-C62 IP Phone 4. Press the Save soft key to accept the change or the Cancel soft key to cancel. To configure the time and date manually via phone user interface: 1. Press Menu -> Settings -> Basic Settings -> Time & Date -> Manual Settings.
Page 32: Administrator Password
User Guide for the IX-C62 IP Phone 4. Click SaveSet. Administrator Password The web user interface and phone user interface share the same administrator account, the default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible.
Page 33 User Guide for the IX-C62 IP Phone 5. Press the Save soft key to accept the change or the Cancel soft key to cancel. To change the administrator password via web user interface: 1. Login the web GUI of IP phone.
Page 34: Key As Send
User Guide for the IX-C62 IP Phone Key as Send You can set the “#” key to perform as a send key while dialing. To configure key as send via phone user interface: 1. Press Menu -> Features -> Key as Send.
Page 35: No Key Entry Timeout
User Guide for the IX-C62 IP Phone 5. Click SaveSet. No Key Entry Timeout The No Key Entry Timeout feature defines how many seconds IX-C62 to wait for your next key and dial when you stop pressing keys. To configure No Key Entry Timeout: 1.
Page 36: Phone Lock & Emergency Numbers
User Guide for the IX-C62 IP Phone 4. Click SaveSet. Phone Lock & Emergency numbers You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. When Phone Lock is enabled, you can still place calls to Emergency...
Page 37 User Guide for the IX-C62 IP Phone Answer All only: All keys are locked, the incoming call is answered with Speaker mode automatically, you are allowed to mute the call by pressing Mute key, switch the talking mode to Headset by pressing the headset key, end the call by pressing the Speakerphone key or the headset key.
Page 38: Volume
User Guide for the IX-C62 IP Phone 4. Click SaveSet. Volume You can press the Volume key to adjust the ringer (ring tone) volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
Page 39 User Guide for the IX-C62 IP Phone To adjust the handset volume： To press during a call in handset mode. To adjust the headset volume: To press during a call in headset mode. To adjust the speaker Volume: To press...
Page 40: Ring Tones
User Guide for the IX-C62 IP Phone To adjust the sender Volume: 1. Login the web GUI of IP phone. 2. Click on Settings -> Preference. 3. Select db value for the volume in different talking mode. 4. Click Saveset.
Page 41 User Guide for the IX-C62 IP Phone 3. Press the Save soft key to accept the change or the Cancel soft key to cancel. To select a ring tone for the phone via web user interface: 1. Login the web GUI of IP phone.
Page 42 User Guide for the IX-C62 IP Phone To select a ring tone for account via phone user interface: 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Accounts -> Account 1 or Account 2 -> Ring tone. 2. Press , or the Switch soft key to select the desired ring tone for the account.
Page 43: Headset Use
User Guide for the IX-C62 IP Phone 4. Click SaveSet. Headset Use If you want to use a wired headset, physically connect your headset and activate the headset mode for use. To activate the headset mode: 1. Press on the phone.
Page 44 User Guide for the IX-C62 IP Phone Headset Priority: You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. For incoming calls, you can also set IP phone to ring whi 1.
Page 45: Screen Saver
The Headset key LED goes out when the headset mode is deactivated. Screen Saver There are 2 types of screen saver on IX-C62 phone: time & logo, logo only. You can also add txt sentence you want to replace default logo for screen saver via web user interface.
Page 46 User Guide for the IX-C62 IP Phone 2. Click on Setting -> Preference. 3. Select time out for screen saver and screen type in Screen Time Out and ScreenSaver Type field. You can also add txt sentence you want to replace default logo for screen saver in Text Logo field.
Page 47: Contact Management
User Guide for the IX-C62 IP Phone Contact Management This section provides the operating instructions for managing contacts. The topics include:  Local Directory (Local Group)  Blacklist  Remote phone book  LDAP  BroadSoft phone book Local Directory (Local Group) The built-in phone directory can store the names and phone numbers of your contacts.
Page 48 User Guide for the IX-C62 IP Phone 5. Press Save soft key. To add a contact group and contact number via phone user interface： 1. Press DIR soft key. 2. Press 3. Press again. 4. Press Group soft key. 5. Press Add soft key.
Page 49 User Guide for the IX-C62 IP Phone 6. Enter Group Name in Name field, and press to select Ring tone you want. 7. Press Save soft key. 8. Press to find the contact group. 9. Press Enter soft key. 10. Press Add soft key.
Page 50 User Guide for the IX-C62 IP Phone 4. Click Add and Save. To add a group via web user interface: 1. Login the web GUI of IP phone. 2. Click on Directory -> Direcotry. 3. Enter the name of a group and select the ring tone for the group if needed.
Page 51 User Guide for the IX-C62 IP Phone 4. Click Add. To add a contact to the local directory from call history : 1. Press History soft key. 2. Press to select the desired number.
Page 52 User Guide for the IX-C62 IP Phone 3. Press Option soft key. 4. Press to select Add to Contacts. 5. Press OK soft key. 6. Edit the details of the contact if needed. 7. Click Save soft key. To edit contacts 1.
Page 53 User Guide for the IX-C62 IP Phone 4. Edit the information of selected contact. 5. Press Save. To delete a contact via phone user Interface: 1. Press DIR soft key. 2. Press More soft key. 3. Press Delete soft key.
Page 54 User Guide for the IX-C62 IP Phone To search a contact via phone user interface: 1. Press DIR soft key. 2. Press More soft key. 3. Press Search soft key. 4. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad.
Page 55 User Guide for the IX-C62 IP Phone To place a call to a contact from the local directory: 1. Press DIR soft key, the IP phone enters the all contacts page. 2. Press to select desired contact. 3. Press Dial soft key.
Page 56: Blacklist
User Guide for the IX-C62 IP Phone Blacklist The built-in phone directory can store names and phone numbers for a blacklist. It can store up to 1000 blacklist numbers (Contacts + Blacklists in total). To add a blacklist contact via phone user interface 1.
Page 57 User Guide for the IX-C62 IP Phone 3. Press Group soft key. 4. Press Enter soft key. 5. Press Add soft key. 6. Enter the information of a blacklist contact. 7. Press Save soft key.
Page 58 User Guide for the IX-C62 IP Phone To add a blacklist contact via phone user interface 1. Login the web GUI of IP phone. 2. Click on Directory -> Direcotry. 3. Enter the name of a blacklist contact 4. Click Add and Save.
Page 59: Remote Phone Book
User Guide for the IX-C62 IP Phone Remote Phone book The Remote Phonebook feature allows you to access your corporate directory straight remotely from your phone. You can simply dial a contact number from the corporate directory via URL. 1. Login the web GUI of IP phone.
Page 60 User Guide for the IX-C62 IP Phone 8. Press Enter soft key 9. You can dial it directory by pressing Dial soft key. 10. You can also check the information of specified contact by pressing Option, then OK soft key.
Page 61: Ldap
User Guide for the IX-C62 IP Phone LDAP LDAP stands for Lightweight Directory Access Protocol which is a client-server protocol for accessing a directory service. 1. Login the web GUI of IP phone. 2. Click on Directory -> LDAP. 3. Fill in the information of your LDAP server in Sever Address, Port, Base, User Name and Password field, and you can use default values for other settings: 4.
Page 62 User Guide for the IX-C62 IP Phone 7. Press Memory Key 1. 8. It shows all contacts in LDAP servers, you can input Filter Prefix to find the one you want. Note: The LDAP client on IX-C62 only read “telephonNumber” in LDAP server.
Page 63: Broadsoft Phone Book (Network Directory)
User Guide for the IX-C62 IP Phone Broadsoft Phone book (Network Directory) Boradsoft server has a kind of phone book with special format, IX-C62 can get this phone book from Broadsoft side. 1. Login the web GUI of IP phone.
Page 64: Call History Management
User Guide for the IX-C62 IP Phone Call History Management The IX-C62 IP phone maintains call history lists of Dialed calls, Missed calls, Received calls and Forwarded calls. Each call history list supports up to 100 entries on LCD. It can store up to 1,500 items on web user interface.
Page 65: To View Call History Via Phone User Interface
User Guide for the IX-C62 IP Phone To view call history via phone user interface: 1. Login the web GUI of IP phone. 2. Click on Directory -> History 3. Click Dialed List, Missed List, Received List, Forwarded List to view corresponding call history list.
Page 66: To Place A Call From The Call History List Via Web User Interface
User Guide for the IX-C62 IP Phone 4. Press the Send soft key To place a call from the call history list via web user interface: 1. Login the web GUI of IP phone. 2. Click on Directory -> History.
Page 67: To Add A Contact To The Local Directory (Or Blacklist) From The Call History List
User Guide for the IX-C62 IP Phone To add a contact to the local directory (or blacklist) from the call history list : 1. Press History soft key. 2. Press , to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
Page 68: Placing Calls
 Anonymous Call  Anonymous Call Rejection  Hotline Placing Calls You can place a call in one of three ways using IX-C62 IP phone:  Using the handset  Using the speakerphone  Using the headset You can also dial the number first, and then choose the way you want to speak to theother party.And...
Page 69 User Guide for the IX-C62 IP Phone To place a call using the handset: 1. Pick up the handset. 2. Enter the desired number using the keypad. 3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
Page 70: Answering Calls
User Guide for the IX-C62 IP Phone 1. Press DIR soft key. 2. Press , to select the desired entry. 3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
Page 71: Ending Calls
User Guide for the IX-C62 IP Phone Ending Calls To end a call: Do one of the following: - If you are using the handset, press , or the Cancel soft key or hang up the handset. - If you are using the headset, press , or , or the Cancel soft key.
Page 72: Call Return
User Guide for the IX-C62 IP Phone Call Return To dial the last received caller number: 1. Login the web GUI of IP phone. 2. Click on Function Keys -> Memory Key. 3. Select the desired Memory Key and select Call Return in Type field.
Page 73: Call Mute
User Guide for the IX-C62 IP Phone 3. Select the desired account in Account filed 4. Select “Yes” in the Auto Answer field. 4. Click SaveSet. Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you.
Page 74: Call Hold/Resume
User Guide for the IX-C62 IP Phone Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time, other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting.
Page 75: Call Forward
User Guide for the IX-C62 IP Phone Call Forward You can configure your phone to forward incoming calls to another party through “Static Forwarding”. You can also forward calls while your phone is ringing through “Dynamic Forwarding”. Static Forwarding: There are three types of static forwarding: ...
Page 76 User Guide for the IX-C62 IP Phone 3. Enter the forward to number in FWD to field. 4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. 5. Press Save soft key.
Page 77 User Guide for the IX-C62 IP Phone 2. Click on Setting -> Features -> Forward. 3. Select static forward mode and fill in forwarded number in Target field. 4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field.
Page 78: Call Transfer
User Guide for the IX-C62 IP Phone 2. Enter the forward number. 3. Press , or Send soft key, then the call is forwarded. Call Transfer The difference between Call Forward and Call Transfer is whether the incoming calls are answered or not.
Page 79: Call Waiting
User Guide for the IX-C62 IP Phone To perform a Semi-Attended Transfer: 1. Press the transfer soft key during the conversation, the call is on hold now. 2. Enter the number transfer to, and then press , then you can hear the ringing tone.
Page 80: Conference
User Guide for the IX-C62 IP Phone 4. Click SaveSet. Conference You can create a conference with other parties using the phone’s local conference. IX-C62 can support max 5-way conference, which means 5 people in the phone's local conference. IX-C62 also supports network conference.
Page 81 5. A can repeat steps 2 to 4 to invite D and E join the conference. Network Conference: You can use network conference feature on IX-C62 IP phone to conduct a conference with multiple participants. To use this feature, contact your PBX administrator or ITSP for the network conference URI in advance.
Page 82: Call Park
User Guide for the IX-C62 IP Phone Call Park You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone.
Page 83: Call Pickup
3. The call park key works for each account separately. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The IX-C62 IP phone supports direct call pickup and group call pickup. Direct call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain pickup group.
Page 84 User Guide for the IX-C62 IP Phone 4. Click SaveSet. User on the phone can press Memory Key 4 to pickup the calls to extension 311. To configure a Group Call Pickup key: 1. Login the web GUI of IP phone.
Page 85: Anonymous Call
For example, you want to call to consult some of the services, but don’t want to be harassed. Anonymous call is configurable for each account on IX-C62 in advance. IX-C62 sends “Anoymous” as caller ID when anonymous call is enabled.
Page 86: Anonymous Call Rejection
User Guide for the IX-C62 IP Phone 3. Select the desired account in Account filed 4. Select “Yes” in Send Anonymous field. 5. Click SaveSet. Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers. It is disabled by default.
Page 87: Hotline
User Guide for the IX-C62 IP Phone 4. Press Save soft key. To enable anonymous call rejection via web user Interface: 1. Login the web GUI of IP phone. 2. Click on Account -> Advanced. 3. Select the desired account in Account filed 4.
Page 88 User Guide for the IX-C62 IP Phone 1. Press Menu -> Features -> Hotline. 2. Enter the desired number in Number field. 3. Enter the delay time (seconds) in the Hotline Delay field. 4. Press Save soft key. To configure the hotline number via web user interface: 1.
Page 89 User Guide for the IX-C62 IP Phone 5. Click SaveSet.
Page 90: Advanced Phone Feature
User Guide for the IX-C62 IP Phone Advanced phone feature This chapter provides operating instructions for the advanced features of IX-C62 IP phone. Topics include:   BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging ...
Page 91 User Guide for the IX-C62 IP Phone 5. Press Save soft key. To configure a BLF key via web user interface: 1. Login the web GUI of IP phone. 2. Click on Function Keys . 3. Select desired Line Key or Memory Key.
Page 92: Blf List
User Guide for the IX-C62 IP Phone BLF List You can use the BLF List feature to monitor a list of users defined by your PBX administrator. For example, your PBX administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 on the server.
Page 93 User Guide for the IX-C62 IP Phone 2. Select desired Line Key or Memory Key. 3. Press , or the Switch soft key to select BLFLIST from the Type field. 4. Select the account you want to use BLF list with in Account ID field, or leave it “auto”.
Page 94: Call Recording
User Guide for the IX-C62 IP Phone Call Recording You can record calls by pressing a record key on the phone. The IX-C62 IP phone supports record and URL record. Two ways of call recording:  Record: The phone sends SIP INFO message containing a specific header “Record: on/off” to trigger a recording.
Page 95 User Guide for the IX-C62 IP Phone 5. Click SaveSet. To configure a URL record key via phone user interface: 1. Press Menu –> Features -> Function Keys. 2. Select desired Line Key or Memory Key. 3. Press , or the Switch soft key to select URLRecord from the Type field.
Page 96: Hot Desking
You can use hot desking on the IX-C62 IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance.
Page 97 User Guide for the IX-C62 IP Phone 3. Press , or the Switch soft key to select Hot Desking from the Type field. 4. (Optional.) Enter value in Value field as a label of the HotDesking. 5. Press Save soft key.
Page 98: Intercom
User Guide for the IX-C62 IP Phone 2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: 3. Enter the login information of new account.
Page 99 User Guide for the IX-C62 IP Phone 1. Press Menu –> Features -> Function Keys. 2. Select desired Line Key or Memory Key. 3. Press , or the Switch soft key to select Intercom from the Type field. 4. Enter the intercom code + target extension number in the Value field, for example, intercom code is *5, the extension we want to intercom is 303, so we can enter *5303.
Page 100 7. Click SaveSet. Incoming Intercom Calls: The IX-C62 IP phone supports automatically to answer an incoming intercom call by default when the phone is idle. When there is already an active call on the phone, there will be a prompt on LCD, you can choose to answer or reject it.
Page 101: Multicast Paging
User Guide for the IX-C62 IP Phone 5. Click SaveSet. Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group. You can configure the paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.
Page 102 User Guide for the IX-C62 IP Phone To configure an intercom key via web user interface: 1. Login the web GUI of IP phone. 2. Click on Function Keys. 3. Select desired Line Key or Memory Key. 4. Select Multicast Paging in the Type field.
Page 103 User Guide for the IX-C62 IP Phone Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls. Valid values in the Paging Barge field:  1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.
Page 104 User Guide for the IX-C62 IP Phone 5. Click SaveSet. To use Multicast Paging: Assume that there are 2 IX-C62 IP phone, phone A has 1 Multicast Paging key to 224.6.5.20:20004, phone B listen to 224.6.5.20:20004. 1. User on phone A press the Multicast Paging Key.
Page 105: Acd (Automatic Call Distribution)
ACD on the IX-C62 IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
Page 106: Sms (Short Message Service)
5. Select the account you want to use BLF list with in Account field, or leave it “auto”. 5. Click SaveSet. SMS (Short Message Service) You can send and receive SMS using IX-C62 IP phone. Note: SMS is not available on all servers. Contact your server administrator for more information.
Page 107 User Guide for the IX-C62 IP Phone 3. Press Send soft key. 4. Select the account to send SMS and enter content of the SMS. 5. Press Send soft key. To send a SMS via web user interface: 1. Login the web GUI of IP phone.
Page 108 User Guide for the IX-C62 IP Phone To read a SMS: SMS can be read via phone user interface only. 1. Press Menu –> Messages -> Text Message -> View SMS. 2. Press to select desired SMS. 3. Press View soft key.
Page 109: Voice Mail
User Guide for the IX-C62 IP Phone 3. Press Delete soft key. 5. Press OK soft key. Voice Mail You can leave voice mails for someone else using the SIP-T27P IP phone. You can also listen to voice mails that are stored in a voice mailbox. You can let the power indicator LED flash red（Setting ->...
Page 110: Zero Touch
User Guide for the IX-C62 IP Phone Zero Touch The Zero touch key feature allows you to configure auto provision and network parameters quickly. To configure a Zero Touch key via phone user interface: 1. Press Menu –> Features -> Function Keys.
Page 111 User Guide for the IX-C62 IP Phone 6. Click SaveSet. To use Zero Touch: 1. Press the Zero Touch key 2. Press OK soft key. 3. Configure Network basic parameters for WAN port. 4. Click Next soft key. 5. Configure Network advanced parameters for WAN port.
Page 112: Function Keys (Dss Keys)
User Guide for the IX-C62 IP Phone 7. Configure auto provision parameters. 8. Press OK soft key to read auto provision file from server side. Function keys (DSS keys). Line: You can use this key feature to choose specified line to place a call, place active calls on hold and create 2nd call.
Page 113 User Guide for the IX-C62 IP Phone Direct Pickup: Please refer to Call Pickup on page 77. Group Pickup: Please refer to Call Pickup on page 77. Voice Mail： You can use this key feature to quickly connect voice mail.
Page 114 User Guide for the IX-C62 IP Phone Dependencies: Type (Prefix) Value (prefix) Local Group: You can use this key feature to access local directory quickly. Dependencies: Type (Local Group) XML Group: You can use this key feature to access remote phone book quickly.
Page 115 User Guide for the IX-C62 IP Phone Transfer: When there is an active call on the phone, you can use this key feature to transfer the call. For more information, please refer to Call Transfer on page 72. Hold: You can use this key feature to place an active call on hold or retrieve a held call. For more...
Page 116 User Guide for the IX-C62 IP Phone URL record: You can use this key feature to let IX-C62 send HTTP URL request to trigger call recording. For more information, please refer to Call Recording on page 87. Paging: You can use this key feature to call to Paging Group in PBX quickly.
Page 117 User Guide for the IX-C62 IP Phone Shared Line: Shared Line is a feature on Broadsoft server, which allows many IP phone share the same account. Those IP phones need to configured shared line to join calls to the shared account.
Page 118: Factory Reset
User Guide for the IX-C62 IP Phone System Maintenance This chapter provides operating instructions for the advanced features of IX-C62 IP phone. Topics include:  Factory Reset  Firmware Upgrade  Pcap Capture  System Logs  Backup and Restore (Configuration File)
Page 119: Firmware Upgrade
User Guide for the IX-C62 IP Phone 3. Click Reset To Factory. 4. Click OK. Firmware Upgrade To upgrade firmware can be made via web user interface only. 1. Login the web GUI of IP phone.
Page 120: Pcap Capture
3. Click Choose File to locate the required firmware from your PC. 4. Click Upgrade. Pcap Capture Pcap captured is used to capture packets the IX-C62 IP phone received and sent. 1. Login the web GUI of IP phone. 2. Click on Management -> Tools.
Page 121: System Logs
User Guide for the IX-C62 IP Phone System Logs System logs include all logs since phone boot up. It is very useful for debug. 1. Login the web GUI of IP phone. 2. Click on Management -> Configuration. 3. Click “Download” in Download System Log field.
Page 122: Backup And Restore (Configuration File)
User Guide for the IX-C62 IP Phone Backup and Restore (Configuration File) 1. Login the web GUI of IP phone. 2. Click on Management -> Configuration. 3. Download or Restore configuration as you need.
Page 123: Troubleshooting
This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your IX-C62 IP phone. If any other technical issue, feel free to send an email to support@cacamle.com, we promise to reply you in 48 hours.
Page 124: Why Does The Phone Display "Network Unavailable
User Guide for the IX-C62 IP Phone Why does the phone display "Network Unavailable"?  Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.  Ensure that the switch or hub in your network is operational.
Page 125: Why Can't I Place Calls
User Guide for the IX-C62 IP Phone Why can’t I place calls?  Check the SIP registration with your PBX server or ITSP.  To do a pcap capture during a test call on web user interface, and we will check it and inform you what happens.
Page 126: Why Doesn't The Phone Ring
User Guide for the IX-C62 IP Phone Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 32.

This manual is also suitable for:

Ix-c52