Do You Need More Help - Medion LIFE P13449 Instruction Manual

Error
There are stripes
on the screen or
the colours are
faded.
The buttons on
the device are not
working properly.
The remote con-
trol is not work-
ing.
TV switches off

10.1. Do you need more help?

If the suggestions in the previous section did not solve your problem, please con-
tact us. To make it easier for us to help you, please have the following information to
hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
− How is your computer configured?
− What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide your customer number if you have one.
122
Action
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and
portable phones can also cause interference.
• Operate the device as far away as possible from the de-
vice that might be causing the interference.
• The child lock might be on.
• Check if the batteries are fully charged and have been in-
serted in the right direction.
• Ensure the sensor field is not exposed to strong light.
• Check whether the automatic TV switch off function is ac-
tivated under TIME (see page 111).